1 Identifying Speakers in Dialogue Transcripts: A Text-based Approach Using Pretrained Language Models We introduce an approach to identifying speaker names in dialogue transcripts, a crucial task for enhancing content accessibility and searchability in digital media archives. Despite the advancements in speech recognition, the task of text-based speaker identification (SpeakerID) has received limited attention, lacking large-scale, diverse datasets for effective model training. Addressing these gaps, we present a novel, large-scale dataset derived from the MediaSum corpus, encompassing transcripts from a wide range of media sources. We propose novel transformer-based models tailored for SpeakerID, leveraging contextual cues within dialogues to accurately attribute speaker names. Through extensive experiments, our best model achieves a great precision of 80.3\%, setting a new benchmark for SpeakerID. The data and code are publicly available here: https://github.com/adobe-research/speaker-identification 9 authors · Jul 16, 2024
- Leveraging Broadcast Media Subtitle Transcripts for Automatic Speech Recognition and Subtitling The recent advancement of speech recognition technology has been driven by large-scale datasets and attention-based architectures, but many challenges still remain, especially for low-resource languages and dialects. This paper explores the integration of weakly supervised transcripts from TV subtitles into automatic speech recognition (ASR) systems, aiming to improve both verbatim transcriptions and automatically generated subtitles. To this end, verbatim data and subtitles are regarded as different domains or languages, due to their distinct characteristics. We propose and compare several end-to-end architectures that are designed to jointly model both modalities with separate or shared encoders and decoders. The proposed methods are able to jointly generate a verbatim transcription and a subtitle. Evaluation on Flemish (Belgian Dutch) demonstrates that a model with cascaded encoders and separate decoders allows to represent the differences between the two data types most efficiently while improving on both domains. Despite differences in domain and linguistic variations, combining verbatim transcripts with subtitle data leads to notable ASR improvements without the need for extensive preprocessing. Additionally, experiments with a large-scale subtitle dataset show the scalability of the proposed approach. The methods not only improve ASR accuracy but also generate subtitles that closely match standard written text, offering several potential applications. 2 authors · Feb 5
- PublicHearingBR: A Brazilian Portuguese Dataset of Public Hearing Transcripts for Summarization of Long Documents This paper introduces PublicHearingBR, a Brazilian Portuguese dataset designed for summarizing long documents. The dataset consists of transcripts of public hearings held by the Brazilian Chamber of Deputies, paired with news articles and structured summaries containing the individuals participating in the hearing and their statements or opinions. The dataset supports the development and evaluation of long document summarization systems in Portuguese. Our contributions include the dataset, a hybrid summarization system to establish a baseline for future studies, and a discussion on evaluation metrics for summarization involving large language models, addressing the challenge of hallucination in the generated summaries. As a result of this discussion, the dataset also provides annotated data that can be used in Natural Language Inference tasks in Portuguese. 4 authors · Oct 9, 2024
1 Real-World En Call Center Transcripts Dataset with PII Redaction We introduce CallCenterEN, a large-scale (91,706 conversations, corresponding to 10448 audio hours), real-world English call center transcript dataset designed to support research and development in customer support and sales AI systems. This is the largest release to-date of open source call center transcript data of this kind. The dataset includes inbound and outbound calls between agents and customers, with accents from India, the Philippines and the United States. The dataset includes high-quality, PII-redacted human-readable transcriptions. All personally identifiable information (PII) has been rigorously removed to ensure compliance with global data protection laws. The audio is not included in the public release due to biometric privacy concerns. Given the scarcity of publicly available real-world call center datasets, CallCenterEN fills a critical gap in the landscape of available ASR corpora, and is released under a CC BY-NC 4.0 license for non-commercial research use. 4 authors · Jun 29
- SubjECTive-QA: Measuring Subjectivity in Earnings Call Transcripts' QA Through Six-Dimensional Feature Analysis Fact-checking is extensively studied in the context of misinformation and disinformation, addressing objective inaccuracies. However, a softer form of misinformation involves responses that are factually correct but lack certain features such as clarity and relevance. This challenge is prevalent in formal Question-Answer (QA) settings such as press conferences in finance, politics, sports, and other domains, where subjective answers can obscure transparency. Despite this, there is a lack of manually annotated datasets for subjective features across multiple dimensions. To address this gap, we introduce SubjECTive-QA, a human annotated dataset on Earnings Call Transcripts' (ECTs) QA sessions as the answers given by company representatives are often open to subjective interpretations and scrutiny. The dataset includes 49,446 annotations for long-form QA pairs across six features: Assertive, Cautious, Optimistic, Specific, Clear, and Relevant. These features are carefully selected to encompass the key attributes that reflect the tone of the answers provided during QA sessions across different domain. Our findings are that the best-performing Pre-trained Language Model (PLM), RoBERTa-base, has similar weighted F1 scores to Llama-3-70b-Chat on features with lower subjectivity, such as Relevant and Clear, with a mean difference of 2.17% in their weighted F1 scores. The models perform significantly better on features with higher subjectivity, such as Specific and Assertive, with a mean difference of 10.01% in their weighted F1 scores. Furthermore, testing SubjECTive-QA's generalizability using QAs from White House Press Briefings and Gaggles yields an average weighted F1 score of 65.97% using our best models for each feature, demonstrating broader applicability beyond the financial domain. SubjECTive-QA is publicly available under the CC BY 4.0 license 10 authors · Oct 27, 2024
- Speech Emotion Recognition with ASR Transcripts: A Comprehensive Study on Word Error Rate and Fusion Techniques Text data is commonly utilized as a primary input to enhance Speech Emotion Recognition (SER) performance and reliability. However, the reliance on human-transcribed text in most studies impedes the development of practical SER systems, creating a gap between in-lab research and real-world scenarios where Automatic Speech Recognition (ASR) serves as the text source. Hence, this study benchmarks SER performance using ASR transcripts with varying Word Error Rates (WERs) from eleven models on three well-known corpora: IEMOCAP, CMU-MOSI, and MSP-Podcast. Our evaluation includes both text-only and bimodal SER with six fusion techniques, aiming for a comprehensive analysis that uncovers novel findings and challenges faced by current SER research. Additionally, we propose a unified ASR error-robust framework integrating ASR error correction and modality-gated fusion, achieving lower WER and higher SER results compared to the best-performing ASR transcript. These findings provide insights into SER with ASR assistance, especially for real-world applications. 3 authors · Jun 12, 2024
- An approach to extract information from academic transcripts of HUST In many Vietnamese schools, grades are still being inputted into the database manually, which is not only inefficient but also prone to human error. Thus, the automation of this process is highly necessary, which can only be achieved if we can extract information from academic transcripts. In this paper, we test our improved CRNN model in extracting information from 126 transcripts, with 1008 vertical lines, 3859 horizontal lines, and 2139 handwritten test scores. Then, this model is compared to the Baseline model. The results show that our model significantly outperforms the Baseline model with an accuracy of 99.6% in recognizing vertical lines, 100% in recognizing horizontal lines, and 96.11% in recognizing handwritten test scores. 4 authors · Apr 22, 2023
- Unsupervised Task Graph Generation from Instructional Video Transcripts This work explores the problem of generating task graphs of real-world activities. Different from prior formulations, we consider a setting where text transcripts of instructional videos performing a real-world activity (e.g., making coffee) are provided and the goal is to identify the key steps relevant to the task as well as the dependency relationship between these key steps. We propose a novel task graph generation approach that combines the reasoning capabilities of instruction-tuned language models along with clustering and ranking components to generate accurate task graphs in a completely unsupervised manner. We show that the proposed approach generates more accurate task graphs compared to a supervised learning approach on tasks from the ProceL and CrossTask datasets. 5 authors · Feb 17, 2023
2 The MERIT Dataset: Modelling and Efficiently Rendering Interpretable Transcripts This paper introduces the MERIT Dataset, a multimodal (text + image + layout) fully labeled dataset within the context of school reports. Comprising over 400 labels and 33k samples, the MERIT Dataset is a valuable resource for training models in demanding Visually-rich Document Understanding (VrDU) tasks. By its nature (student grade reports), the MERIT Dataset can potentially include biases in a controlled way, making it a valuable tool to benchmark biases induced in Language Models (LLMs). The paper outlines the dataset's generation pipeline and highlights its main features in the textual, visual, layout, and bias domains. To demonstrate the dataset's utility, we present a benchmark with token classification models, showing that the dataset poses a significant challenge even for SOTA models and that these would greatly benefit from including samples from the MERIT Dataset in their pretraining phase. CICLAB Comillas ICAI · Aug 31, 2024 2
- Empowering Healthcare Practitioners with Language Models: Structuring Speech Transcripts in Two Real-World Clinical Applications Large language models (LLMs) such as GPT-4o and o1 have demonstrated strong performance on clinical natural language processing (NLP) tasks across multiple medical benchmarks. Nonetheless, two high-impact NLP tasks - structured tabular reporting from nurse dictations and medical order extraction from doctor-patient consultations - remain underexplored due to data scarcity and sensitivity, despite active industry efforts. Practical solutions to these real-world clinical tasks can significantly reduce the documentation burden on healthcare providers, allowing greater focus on patient care. In this paper, we investigate these two challenging tasks using private and open-source clinical datasets, evaluating the performance of both open- and closed-weight LLMs, and analyzing their respective strengths and limitations. Furthermore, we propose an agentic pipeline for generating realistic, non-sensitive nurse dictations, enabling structured extraction of clinical observations. To support further research in both areas, we release SYNUR and SIMORD, the first open-source datasets for nurse observation extraction and medical order extraction. 15 authors · Jul 7
- RadioTalk: a large-scale corpus of talk radio transcripts We introduce RadioTalk, a corpus of speech recognition transcripts sampled from talk radio broadcasts in the United States between October of 2018 and March of 2019. The corpus is intended for use by researchers in the fields of natural language processing, conversational analysis, and the social sciences. The corpus encompasses approximately 2.8 billion words of automatically transcribed speech from 284,000 hours of radio, together with metadata about the speech, such as geographical location, speaker turn boundaries, gender, and radio program information. In this paper we summarize why and how we prepared the corpus, give some descriptive statistics on stations, shows and speakers, and carry out a few high-level analyses. 3 authors · Jul 16, 2019
2 SIGHT: A Large Annotated Dataset on Student Insights Gathered from Higher Education Transcripts Lectures are a learning experience for both students and teachers. Students learn from teachers about the subject material, while teachers learn from students about how to refine their instruction. However, online student feedback is unstructured and abundant, making it challenging for teachers to learn and improve. We take a step towards tackling this challenge. First, we contribute a dataset for studying this problem: SIGHT is a large dataset of 288 math lecture transcripts and 15,784 comments collected from the Massachusetts Institute of Technology OpenCourseWare (MIT OCW) YouTube channel. Second, we develop a rubric for categorizing feedback types using qualitative analysis. Qualitative analysis methods are powerful in uncovering domain-specific insights, however they are costly to apply to large data sources. To overcome this challenge, we propose a set of best practices for using large language models (LLMs) to cheaply classify the comments at scale. We observe a striking correlation between the model's and humans' annotation: Categories with consistent human annotations (>0.9 inter-rater reliability, IRR) also display higher human-model agreement (>0.7), while categories with less consistent human annotations (0.7-0.8 IRR) correspondingly demonstrate lower human-model agreement (0.3-0.5). These techniques uncover useful student feedback from thousands of comments, costing around 0.002$ per comment. We conclude by discussing exciting future directions on using online student feedback and improving automated annotation techniques for qualitative research. 4 authors · Jun 15, 2023
1 Mark My Words: A Robust Multilingual Model for Punctuation in Text and Speech Transcripts Punctuation plays a vital role in structuring meaning, yet current models often struggle to restore it accurately in transcripts of spontaneous speech, especially in the presence of disfluencies such as false starts and backtracking. These limitations hinder the performance of downstream tasks like translation, text to speech, summarization, etc. where sentence boundaries are critical for preserving quality. In this work, we introduce Cadence, a generalist punctuation restoration model adapted from a pretrained large language model. Cadence is designed to handle both clean written text and highly spontaneous spoken transcripts. It surpasses the previous state of the art in performance while expanding support from 14 to all 22 Indian languages and English. We conduct a comprehensive analysis of model behavior across punctuation types and language families, identifying persistent challenges under domain shift and with rare punctuation marks. Our findings demonstrate the efficacy of utilizing pretrained language models for multilingual punctuation restoration and highlight Cadence practical value for low resource NLP pipelines at scale. 4 authors · Jun 4
1 Evaluating Large Language Models for Anxiety and Depression Classification using Counseling and Psychotherapy Transcripts We aim to evaluate the efficacy of traditional machine learning and large language models (LLMs) in classifying anxiety and depression from long conversational transcripts. We fine-tune both established transformer models (BERT, RoBERTa, Longformer) and more recent large models (Mistral-7B), trained a Support Vector Machine with feature engineering, and assessed GPT models through prompting. We observe that state-of-the-art models fail to enhance classification outcomes compared to traditional machine learning methods. 4 authors · Jul 18, 2024
- ECTSum: A New Benchmark Dataset For Bullet Point Summarization of Long Earnings Call Transcripts Despite tremendous progress in automatic summarization, state-of-the-art methods are predominantly trained to excel in summarizing short newswire articles, or documents with strong layout biases such as scientific articles or government reports. Efficient techniques to summarize financial documents, including facts and figures, have largely been unexplored, majorly due to the unavailability of suitable datasets. In this work, we present ECTSum, a new dataset with transcripts of earnings calls (ECTs), hosted by publicly traded companies, as documents, and short experts-written telegram-style bullet point summaries derived from corresponding Reuters articles. ECTs are long unstructured documents without any prescribed length limit or format. We benchmark our dataset with state-of-the-art summarizers across various metrics evaluating the content quality and factual consistency of the generated summaries. Finally, we present a simple-yet-effective approach, ECT-BPS, to generate a set of bullet points that precisely capture the important facts discussed in the calls. 11 authors · Oct 22, 2022
- EvalYaks: Instruction Tuning Datasets and LoRA Fine-tuned Models for Automated Scoring of CEFR B2 Speaking Assessment Transcripts Relying on human experts to evaluate CEFR speaking assessments in an e-learning environment creates scalability challenges, as it limits how quickly and widely assessments can be conducted. We aim to automate the evaluation of CEFR B2 English speaking assessments in e-learning environments from conversation transcripts. First, we evaluate the capability of leading open source and commercial Large Language Models (LLMs) to score a candidate's performance across various criteria in the CEFR B2 speaking exam in both global and India-specific contexts. Next, we create a new expert-validated, CEFR-aligned synthetic conversational dataset with transcripts that are rated at different assessment scores. In addition, new instruction-tuned datasets are developed from the English Vocabulary Profile (up to CEFR B2 level) and the CEFR-SP WikiAuto datasets. Finally, using these new datasets, we perform parameter efficient instruction tuning of Mistral Instruct 7B v0.2 to develop a family of models called EvalYaks. Four models in this family are for assessing the four sections of the CEFR B2 speaking exam, one for identifying the CEFR level of vocabulary and generating level-specific vocabulary, and another for detecting the CEFR level of text and generating level-specific text. EvalYaks achieved an average acceptable accuracy of 96%, a degree of variation of 0.35 levels, and performed 3 times better than the next best model. This demonstrates that a 7B parameter LLM instruction tuned with high-quality CEFR-aligned assessment data can effectively evaluate and score CEFR B2 English speaking assessments, offering a promising solution for scalable, automated language proficiency evaluation. 4 authors · Aug 22, 2024 1