. as a result , earnings from service operations increased from $ 32.8 million for the year ended december 31 , 2000 , to $ 35.1 million for the year ended december 31 , 2001 . general and administrative expense general and administrative expense decreased from $ 21.1 million in 2000 to $ 15.6 million for the year ended december 31 , 2001 , through overhead cost reduction efforts