Shipping & Returns Policy
Free Worldwide Shipping:
We are pleased to offer free worldwide shipping to our customers. The price you see is the price you pay. There are some countries where customs will not let our love dolls through so we have excluded them from our shipping list. If you aren’t able to select your country at checkout Contact Us and we will try to accommodate your request to the best of our abilities.
The countries we ship to are subject to change at any time without notice. Although we stay up to date on which countries we ship to, we cannot guarantee that our shipping carrier will ship the product even if you are able to checkout with your country selected.
We hold the right to cancel any order at any time if there are restrictions that will not allow us to ship the product to your country. In the rare case this does happen, you will be issued a full refund.
Discreet Shipping Guarantee:
Here at Real Life Love Dolls we make privacy a top priority. All of the products you order from our website will come in a blank shipping box with no way to tell what is inside. We will label the product as a mannequin to add more secrecy.
EXAMPLE:
No Import Duties, Taxes, or Customs Clearance Fees:
For the countries we offer free shipping to, Real Life Love Dolls will cover the customs charges and/or import duties on your behalf. Again, the price you see is the price you pay.
For all orders to the USA and other countries we have successfully completed to this date, we have covered all import related fees. However, this is not a guarantee we offer. In the unlikely event that extra import fees are added, Real Life Love Dolls will not be held responsible for any additional charges required to clear or process the package. Please Contact Us if you have any questions or concerns before placing an order.
Preferred Shipping Partners:
The companies we have chosen to do business with are DHL, UPS and FedEx. Depending on the destination country and doll size Real Life Love Dolls may use other logistics companies not listed to better fulfill the order.
Processing/Handling and Delivery Times:
It is common for customers to receive their order within 12 business days following the date of purchase. (Based on shipping to the USA). We frequently see orders delivered in 10 business days, and very rarely see orders delivered later than 13 business days. Please read the following shipping breakdown.
Please allow 3-6 business days for your order to be processed and put together. We offer a large amount of custom options for our preset dolls and our Fantasy Doll Builder which require additional time so we can ensure your new love doll is perfect. All orders are custom made once we receive your selections.
Actual shipping time will vary from country to country. Your order will typically arrive within 2-5 business days after the order has been marked shipped, following the processing period.
Sex doll heads ordered separately without a doll will be processed within 1-3 business days and shipping takes typically 3-4 business days. If ordered with a doll it will be sent at the same time.
Shipping times although based on numerous successful orders, are not guaranteed, there are many factors which could cause an order to arrive before or after the allotted time period we have laid out. Please be aware of holidays and other factors that can delay the process of shipping (natural disaster, company strikes, etc.)
Return Policy:
When you purchase a love doll, all of the selected options are custom made and applied to make it more personalized. For this reason, we are unable to accept returned dolls to our factory.
Our love dolls go through rigorous quality checks and inspections and are shipped out only if there are no flaws present during the final inspection. If there is a problem with your doll or a defective part, we will work with you to issue a partial refund (determined by severity) or send you a replacement part or any required materials to fix the issue.
Damage caused by improper use, mis-treatment or by accident will not be refunded. Please make sure to carefully follow the steps in our Caring For Your Love Doll guide and you should not have any issues.
Due to the nature of the dolls, ANY sexual contact whatsoever will void any refunds, returns, and/or exchanges and they will not be accepted.
Version 8 – 03/16/2020