 Avenue, Hollywood, Los Angeles, CA 90046,.
19 verified reviews
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Services
Express Check-in/Check-out
General
Non-smoking Rooms, Family Rooms, Elevator, Heating, 19 reviews
Cleanliness
6.4
Comfort
5.9
Location
7.5
Facilities
6
Staff
5.2
Value for money
5.9
Free WiFi
5.4
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Location excellent in between sunset and hollywood blvd Spacious apartment
Grubby No cleaning products Sink plug hole broken Key collection not practical No plug in kitchen sink No blinds in living room Instruction manual needed to include :- - Map of area - transport links - cooker instructions - washing machine instructions - fire still procedures / evacuation - no wi fi - rubbish disposal
Nice unit in a nice complex and great location
Confusing instructions in getting the key and no instructions returning them!!
Let's say ... I decided to leave ... Very not friendly staff A really no go place
The staff
To leave the place.
We recently booked a room at West Hollywood Actors Apartment with Ginosi, which turned out to be an utter disappointed. The management demonstrated utter incompetence and took no accountability for its repeated mistakes. While the room provided were not the ones advertised – a classic bait and switch. When we booked the room there was indication just getting the key was an exercise in its own. You have to pick up the room at one location, which is nowhere near the actual property. Be prepared to cut across the city just to get the key to the room. Their official check-in time is 3pm, which is already late. When I showed up to collect the key I was guided through the phone on how to access a key safe somewhere with multiple codes. Of course none of them worked. After I requested to get somebody out there to provide me the key I waited 30 minutes an a manger shows up just to realize she does not have the key either. By now it’s well after 4pm and I am still waiting in the street to get my key. I was promised by the manager she would be right back. I later found out, she apparently had more important issue to attend to than taking care of customer, who already waited in the streets for hours. The cat and mouse game continued until 7pm, at which point I was finally able to take possession of the room. At no time did the management care about their flaws or apologized to us. Once we got into the room it did not take long to realize it’s not the same one as advertised as online. Needless to say we were given the inferior version. To top it off you had to intercom call the main office when you wanted to enter the building and no parking was provided despite the fact the building had a garage. Our stay with West Hollywood Actors Apartment with Ginosi was a complete disaster and I would advise anybody staying with them. False advertising at its best.
An entire self contained kitchen so we could cook our own food. It was a 5 minute walk to supermarkets and an 8min walk to Hollywood Bvd.
I didn't receive the key email instructions early as requested so had no idea where to get the key for the apartment from. After asking a stranger for help - where the key has to be picked up from is almost 2km from where the actual apartment is. The key also had to be returned there when we left which when you are travelling with lots of luggage is not practical.
The location is good, near all interesting place we want. The apartment is clean and confortable.
Difficult to find the key. No staff assistance. No Wi Fi password available. No TV.
Do not stay here!!! Massive scam!! We book this place as it had relatively good reviews. It wasn't until 3 weeks before that we learned bad reviews had been deleted and found out the truth on other sites. When we tried to cancel they refused. They offered to move us to another place however we found out it was $250 cheaper than we payed and they wouldn't reimburse the difference. They also charged $120 on our credit card without approval!!!!!!! When we got to the apartment we couldn't get in gate, staff on the phone were useless the apartment was in horrible condition, stank, the sofa beds not made up and completely useless. This place was so shocking we left and stayed elsewhere. They didnt even contact us when we left early. A complete scam, horrible, makes you feel incredibly unsafe. Avoid the entire ginosi company at all costs!!!!!!!!!
Location is very good! Apartment was nice, good equipped. Easy check-in
It's not a good solution if you are looking for accommodation for 4 adults. Sofabeds in a living room are very uncomfortable. Bedclothes you could find in a wardrobe didn't look fresh.
Convenient
No ligh t bulbs. No tv. No battery for clock. Bedside sloppy. Oven ligh always on. No threshold for new tile in kitchen and bathroom. Lack of lighting and overall lack of attention to details are real problems.
No baby crib ; issues with checking in (the coded provided to us by e-mail was wrong ; issues with the sink and dishwasher ; not the best area to be.