A-Z Guide
Accessibility Information
Animals
Trained service animals are permitted to assist guests inside the Altria Theater. If special accommodations are required for your service animal, please notify us at the time of ticket purchase or by calling (804) 592-3384. Guests bringing in service animals may not take up additional seats unless a ticket has been purchased for the adjacent seat, but may request accessible seating. All other animals are prohibited.
Assisted Listening Devices
Assistive listening devices are available upon request from the Concierge Desk located in the Box Office Lobby on Main Street. A valid driver’s license or photo ID will be requested as a deposit for the equipment. We offer two types of receivers, and stock enough of each type to meet ADA requirements according to percentage of audience capacity. The receivers we distribute most often are the stethoset variety, which include neckloops, which allow compatibility with T-Coil hearing aids. These receivers are also compatible with cochlear implants featuring 3.5mm Direct Audio Input, personal headphones, or any other device which has a 3.5mm audio input.
Elevators
The Altria Theater has two (2) public elevator, located to the right and left in the main lobby. This elevator provides access to all levels and is staffed by an attendant for all public performances.
Interpreter Services
ASL interpreters are available by contacting the Altria Theater offices at (804) 592-3368 at least 3 weeks prior to the event for which the services are needed. Interpreter expenses are the responsibility of the show or the promoter.
Tickets
Individuals who contact the Altria Theater regarding the purchase of tickets for wheelchair accessible and/or companion seats for reasons relating to a disability will be informed of all available such seating that has not been sold at that time and will be given first preference for such tickets. Individuals can also purchase ADA seats online at. Altria Theater
*SUMMER BOX OFFICE HOURS JUNE 5 THROUGH LABOR DAY*
Monday through Friday, 10AM – 2PM
Saturday and Sunday, Closed.
Event Days
Monday through Friday, 10AM to approximately 1 hour past event start time.
Saturday and Sunday, 4 hours prior to approximately 1 hour past event start time.
Camera Policy
The permitted use of cameras varies by event. However, cameras with professional lenses, detachable lenses or detachable flashes are prohibited from the Altria Theater. Altria Theater Altria Theater Richmond CenterStage. Tickets purchased from other sources may be 1) more expensive, 2) invalid and 3) ineligible for assistance. Altria Theater and Richmond CenterStage:
Large bags,
Cancellations
If an event at the Altria Theater has been cancelled, & Altria Theater Altria Theater’s property. To avoid problems with counterfeit, stolen, void or other invalid tickets, tickets should only be purchased from an authorized provider: Altria Theater Box Office, Richmond CenterStage.