AI & ML interests
AI-driven Contact Center Automation Generative AI for Contact Centers Machine Learning for Call Flow Optimization Real-time Speech Analytics & Sentiment Detection Intelligent IVR and Voicebots LLM-powered Agent Assist Predictive Routing & Skill-based Optimization Call Quality Analysis using ML AI-based Quality Assurance & Scoring Chatbots, Voicebots & Multichannel AI Agents Customer Intent Classification Automatic Call Summarization using LLMs Anomaly Detection for Call Drops & Voice Issues Workforce Optimization through ML forecasting Multimodal AI for voice, text & WhatsApp automation
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