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Solshine
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README.md
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This dataset includes **91,706 high-quality transcriptions** corresponding to approximately **10,500 hours** of **real-world call center conversations** in **English**, collected across various industries and global regions. The dataset features both **inbound and outbound** calls and spans multiple accents, including **Indian**, **American**, and **Filipino** English. All transcripts have been **carefully redacted for PII** and enriched with **word-level timestamps** and **ASR confidence scores**, making it ideal for training robust speech and language models in real-world scenarios.
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* 🗣️ **Language & Accents**: English (Indian, American, Filipino)
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[ArXiv Paper Publication Here: "Real-World En Call Center Transcripts Dataset with PII Redaction"](https://arxiv.org/abs/2507.02958)
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This dataset includes **91,706 high-quality transcriptions** corresponding to approximately **10,500 hours** of **real-world call center conversations** in **English**, collected across various industries and global regions. The dataset features both **inbound and outbound** calls and spans multiple accents, including **Indian**, **American**, and **Filipino** English. All transcripts have been **carefully redacted for PII** and enriched with **word-level timestamps** and **ASR confidence scores**, making it ideal for training robust speech and language models in real-world scenarios.
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* 🗣️ **Language & Accents**: English (Indian, American, Filipino)
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