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graduate engineer summary intellectually curious and resourceful great interpersonal skills and ability to communicate effectively at all levels within an organization experience 032014 to current graduate engineer company name city state developed conceptual plans for two intersections near jersey shore university medical center based on traffic data geometric constraints and roadway design standards employed knowledge of microstation inroads excel and vba to efficiently complete miscellaneous tasks including producing reports creating visual displays and generating automated text descriptions applied vehicle turning software autoturn to analyze intersection design and geometric layout on various projects member of the highway design team on i295 direct connection contract 3 project developed grading on complex pavement widening sections revised vertical and horizontal alignments to meet njdot standards modeled highway sections using cad microstation and design software inroads and generated plan cross sections coordinated quantity effort across multiple disciplines highway electrical drainage utilities on i295 direct connection contract 3 used inhouse excel vba program to collect and organize quantity data and devised additional vba macros to optimize the initial setup and printing of quantity calculation sheets designed horizontal and vertical alignments superelevation constraints and guide rail for i280 ramp 2p bridge deck replacement project worked on multiple roadway resurfacing and maintenance projects identified critical asbuilt information to present on plans and developed ada compliant grading and geometric layout for pedestrian facilities 072012 to 082012 summer aviation intern company name city state assisted the port authoritys manager of structural integrity presented summaries of engineering reports to pa technical and nontechnical staff compiled and organized safety and priority repair data from numerous inspection reports inspected bridge components alongside members of port authoritys engineering division created details for the repair of longitudinal cracking along roadway and the remediation of cracked catch basin as well as cost estimates gathered information on tenant employees to be relocated generated cubicle plan for new tenant building education present master of science civil engineering new jersey institute of technology city state civil engineering october 2013 bachelor of science civil engineering rutgers university city state civil engineering 3740 achieved passing score on feeit exam relevant courses intro to transportation transportation planning transportation capstone interests programming reading creative writing rock climbing languages fluent in spanish skills ada cad css design software eit excel vba html inspection layout macros excel powerpoint word microstation producing python safety fluent in spanish transportation utilities vba visual displays additional information interests programming reading creative writing rock climbing
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AVIATION
| 2,403
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office managermanaging director professional summary innovative customeroriented healthcare administrator with background in managed ambulatory and longterm care strong background in quality assurance claims analysis and management principles and practices seeking a leadership role within an integrated delivery system skills strong p resentation skills accomplished leader patient evaluationintervention professional bedside manner adept at prioritizingmanaging deadlines patientfocused care trained in pre and postsurgical care competent in physical assessments minor surgery assistance awareness work history office managermanaging director 022014 to current company name city state overseeing entire clinical department and ensuring physician orders are followed through as requested overseeing all of the office staff and the daily operations of the company day to day problem solving for all departments in the office as well as taking problematic phone calls for all departments hiring and training new office staff hiring and training new doctors and physician assistants completing all the necessary paperwork enrolling doctors and pas with medicare and malpractice insurance setting up new employees with practice fusion and payroll communicating with doctors and physician assistants on a daily basis to ensure the day is running smoothly and resolving any issues they may have marketing to home health companies to company payroll quality assurance quality assurance 042013 to 022014 company name city state liaising with patients nurses doctors pharmacists and various medical personnel on a daily basis to provide the utmost service to all involved in patient care follow up with patients doctors and nurses to ensure that everything was accomplished as required inputting patient information from the doctors notes into the electronic medical records ordering and following up with laboratory and diagnostic workup as requested by the doctor as well as calling in medication to the pharmacy recruited hired trained and coached on average of number new employees per year established and maintained systems that safely met residents needs skillfully developed departmental goals objectives standards of performance policies and procedures developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care consistently complied with applicable laws and regulations and ensured facility adhered to medicare and medicaid regulations interpreted and communicated new or revised policies to staff established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs developed and achieved financial and growth goals continually maintained and improved the companys reputation and positive image in the markets served encouraged creative thinking problem solving and empowerment as part of the facility management group to improve morale and teamwork routinely collaborated with department managers to correct problems and improve services supervised and managed the daily activities of a clinical team consisting of number physicians nurses and support staff facilitated an ongoing assessment of patientfamily needs and implementation of interdisciplinary team care plan investigated and reported issues relating to patient care or conditions that might hinder patient wellbeing led clinical team in delivering care services that promoted optimal resident health volunteer 092011 to 052013 company name city state interviewed patients to obtain medical information weight and height measurements and vital signs documented patient information obtained from interviews completed clinical rotations in geriatrics responsible for primary care case management and medication management assessed patients and documented their medical histories evaluated patient care needs prioritized treatment and maintained patient flow assisted doctors with surgeries and noninvasive procedures collected blood tissue and other laboratory specimens and prepared them for lab testing performed vitalsglucose testing and assisted in administering injections and urinalysis managed care for postoperative patients through discharge accurately recorded and reported test results according to established procedures healthcare 012009 to 012011 company name effectively communicated with patients to convey information about procedures in a clear concise manner consistently updated patient charts performed blood work assisted doctors in surgery conducted patient physicals and aided in patient therapy sessions loretto hospital bethany hospital education md 1 2011 windsor university school of medicine city top number of class continuing education in topic awards school diligence award 2005 writers craft award 2005 world issues award 2005 skills charts concise hiring insurance notes marketing office payroll personnel problem solving quality assurance phone additional information awards school diligence award 2005 writers craft award 2005 world issues award 2005 volunteer ann and robert h lurie childrens hospital chicago illinois formerly childrens memorial hospital
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HEALTHCARE
| 729
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sales consultant interior designer professional summary resultsoriented sales professional eager to join a reputable organization hardworking consultant gifted at turning prospects into clients by delivering exceptional presentations engaging and personable with expertise managing key milestones and delivering exemplary customer service highly enthusiastic with ability to absorb information rapidly and make a correct response skills persuasive communication prospect qualification retention strategies exceptional customer service sales work history sales consultant interior designer 012018 to 122020 company name city state assisted clients with budget considerations and made recommendations for furniture custom made leather sofas and accessories items developed space planning concepts color palette selections and leather presentations used consultative sales approach to understand customer needs and recommend relevant offerings created detailed sales presentations to communicate product features and market data assisted walkin traffic with identifying financial needs and goals to provide customized solutions collaborated with vendors to align style consistency with other marketing materials promoted customer satisfaction byunderstanding their needs and increased sales designer sales consultant 032016 to 092017 company name city state worked with sales team to collaboratively reach targets consistently meeting or exceeding personal quotas demonstrated products to show potential customers benefits and advantages and encourage purchases established new customers developed space planning concepts color palette selections and textile presentations created professional presentations using lazboy software to creatively communicate design intent and direction answered product questions with uptodate knowledge of sales and store promotions interior decorator self employed 012005 to 022015 company name city state advised clients on styles layouts budgets and overall designs furnished and designed residential properties and consulted with clients to determine decorating needs and preferences maintained knowledge of constantly changing interior design trends and products assistant to vp in pr with investors 012011 to 022014 company name city state attracted and increased new members through organizational targeting marketing campaigns to specific audiences participated in trade shows in america and canada to recruit and retain prospects seasonal job custom made furniture salesperson designer 032001 to 122004 company name city state high end interior design firm specializing in french provence custom homes in los angeles area and orange county education bachelor of science accounting and finance moscow finance university city interior decorator interior design interior decorators institute city personal trainer and nutritionist athletic training and nutrition 022014 nasm city skills persuasive communication prospect qualification retention strategies exceptional customer service sales work history sales consultant interior designer 012018 to 122020 company name city state assisted clients with budget considerations and made recommendations for furniture custom made leather sofas and accessories items developed space planning concepts color palette selections and leather presentations used consultative sales approach to understand customer needs and recommend relevant offerings created detailed sales presentations to communicate product features and market data assisted walkin traffic with identifying financial needs and goals to provide customized solutions collaborated with vendors to align style consistency with other marketing materials promoted customer satisfaction byunderstanding their needs and increased sales designer sales consultant 032016 to 092017 company name city state worked with sales team to collaboratively reach targets consistently meeting or exceeding personal quotas demonstrated products to show potential customers benefits and advantages and encourage purchases established new customers developed space planning concepts color palette selections and textile presentations created professional presentations using lazboy software to creatively communicate design intent and direction answered product questions with uptodate knowledge of sales and store promotions interior decorator self employed 012005 to 022015 company name city state advised clients on styles layouts budgets and overall designs furnished and designed residential properties and consulted with clients to determine decorating needs and preferences maintained knowledge of constantly changing interior design trends and products assistant to vp in pr with investors 012011 to 022014 company name city state attracted and increased new members through organizational targeting marketing campaigns to specific audiences participated in trade shows in america and canada to recruit and retain prospects seasonal job custom made furniture salesperson designer 032001 to 122004 company name city state high end interior design firm specializing in french provence custom homes in los angeles area and orange county
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DESIGNER
| 212
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customer service agent professional summary to obtain a position that will provide me with the necessary tools in order for me to provide excellent customer service one that will allow room for advancement and continued educational training skill highlights medical terminology close attention to detail icd9 international classification of disease adept multitasker office support phones faxing filing records maintenance professional excellent verbal communication familiar with commercial private insurance resourceful and reliable worker excellent problem solver insurance and collections procedures composed and professional demeanor 10 key 11000kpm administrative assistant billing cpr certified cpt data entry nexgen ehr dispatching documentation filing goldmine scanning indexing lawson medisoft microsoft excel typing 45wpm workflow onbase heat fast track allegra artiva professional experience customer service agent february 2015 to current company name city state answering phones discussing patient accounts with the patients providing assistance to patients with their bills reading eobs to provide information collecting payments scheduling payment plans for large balance accounts updating patient information in allegra changing the strategy on accounts update insurance information schedule claims to be sent print and mail documents financial assistance forms itemized bills statements receipts fax documents all other duties as assigned by management file clerk july 2014 to february 2015 company name city state sorting prepping paper termed employee files accurately removing any confidential patient information from all employee files prior to scanning and indexing them working a daily report in onbase workflow to ensure all applications and background check information are properly scanned and indexed in the employees chart scanning and indexing supporting i9 documents manual entry of i9 information into heat application prepping and sorting education assistance documentation prior to scanning upload index documents sent via email to the medical records online queue dme billing specialist april 2013 to march 2014 company name city state responsible for obtaining evidence of durable medical equipment dispensed billing charges for equipment to the patient andor insurance company obtaining evidence was not limited to reading doctorsurgical notes locating applying the appropriate diagnosis code icd9 in order to ensure coverage locating abn and other physical documentation scanned into the patients medical chart for medicare billing maintaining deadlines and timely filing limits set forth by the appropriate insurance provider of the patient researched cpt and icd9 coding discrepancies for compliance and reimbursement accuracy maintained strict patient and physician confidentiality billing document specialist may 2006 to march 2013 company name city state responsible for the data entry of orders for durable medical equipment dispensed from advocate hospital emergency rooms and doctors offices applying the correct icd9 code and code coordinate based on the equipment provided responsible for answering and dispatching calls within the facility using alcatel overhead paging as well as through the phones assisted patients with questions in regards to their delivery of equipment or other services provided assisted walkin patients with picking up or returning equipment created letters and certificates of medical necessity for durable medical and respiratory equipment contacted physicians offices to obtain this form of documentation for billing purposes searched data base for appropriate diagnosis codes abns and other signed physicians orders in order to provide proof for billing to patients insurance provider volunteer experience wlq committee 3 years respect initiative committee 2 yrs researched cpt and icd9 coding discrepancies for compliance and reimbursement accuracy education and training aas medical billing coding reimbursement 2016 bryant stratton college city billing and coding reimbursement health service administration continuing education in medical coding reimbursement medical administrative assistant certificate of completion 12005 admin assistance 2004 everest college city state medical administrative assistance skills 10 key administrative assistant attention to detail billing cpr certified cpt data entry data base delivery diagnosis dispatching documentation email fast faxing filing forth goldmine icd9 indexing insurance lawson letters notes medical coding medical terminology medisoft microsoft excel office problem solver coding reading scanning sorting phones typing 45wpm verbal communication workflow allegra artiva
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ADVOCATE
| 521
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teacher assistant summary seeking a challenging position with a company where my skills would be fully utilized experience teacher assistant sep 2016 to current company name city state help teacher prepare materials and assignments for instruction enforce school policies and rules perform clerical duties as assigned supervise students in and out of the classroom keep classroom neat and in order observe and assess students performanceprogress be able to effectively communicate with students teacher and in some cases parents provide individual assistance to students experiencing learning difficulty explain errors answer questions assist in research clarify directions participate in meetings and inservice training programs as assigned assist students by providing general guidance office assistant oct 2015 to jan 2016 company name city state answered phones and transferred to the appropriate staff member took and distribute accurate messages greeted clients and directed them to the correct staff member coordinated messenger and courier service received sorted and distributed incoming mail monitored incoming emails and answer or forward as required prepared outgoing mail for distribution faxed scanned and copied documents maintain office filing and storage systems retrieve information when requested update and maintain internal staff contact lists monitored and maintained office supplies ensured office equipment is properly maintained and serviced kept the office area clean and tidy special education teacher assistant aug 2013 to jul 2014 company name city state provided extra assistance to students with special needs such as nonenglishspeaking students or those with physical and mental disabilities tutored and assisted children individually or in small groups in order to help those master assignments and to reinforce learning concepts presented by the teachers supervised students in classrooms halls cafeterias school yards and gymnasiums or on field trips present subject matter to students under the direction and guidance of teachers using lectures discussions or supervised roleplaying methods observe students performance and record relevant data to assess progress discuss assigned duties with classroom teachers in order to coordinate instructional efforts instruct and monitor students in the use and care of equipment and materials in order to prevent injuries and damage enforce administration policies and rules governing students substitute teacher aug 2011 to jun 2014 company name city state planned and directed activities associated with project taught students with emotional impairments assisted teaching staff in public elementary middle and high school graded homework and test using answer sheets and recorded results distributed teaching materials to students such as textbooks workbooks and paper and pencils maintained order with in the school and on school grounds took attendance teacher assistant sep 2010 to jun 2011 company name city state provided extra assistance to students with special needs and students with physical and mental disabilities tutored and assisted children individually or in small groups in order to help those master assignments and to reinforce learning concepts presented by the teachers supervised students in classrooms halls cafeterias school yards and gymnasiums or on field trips present subject matter to the students under the direction and guidance of teachers using lectures discussions or supervised roleplaying methods observe students performance and record relevant data to assess progress discuss assigned duties with classroom teachers in order to coordinate instructional efforts instructed and monitored students in the use and care of equipment and materials in order to prevent injuries and damage enforced administration policies and rules governing students office assistant feb 2010 to apr 2010 company name city state checked to ensure that appropriate changes were made to resolve customers concerns documented records of customer concerns and transactions recorded details of inquiries concerns comments responded to customers inquires and notified them of claim investigation results input interview information into computer collected deposits and prepared change of address records enabled significant improvements in their productivity reviewed billing questions concerns and forwarded as needed to departments for investigation healthcare technician dec 2006 to may 2007 company name city state answered signal lights bells and intercom system to determine patients needs performed duties in care of patients in nursing home under direction of nursing and medical staff served and collected food trays and fed patients requiring help transported patients using wheelchair and wheeled cart and assisted patients to walk recorded temperature blood pressure pulse respiration rates food and fluid intake and output as directed issued medications from dispensary and maintained records led prescribed individual and group therapy sessions as part of specific therapeutic procedures restrained potentially violent and suicidal patients with verbal and physical methods interviewed new patients to complete admission forms to assess their mental health status and to obtain their mental health and treatment history encouraged patients to develop work skills and to participate in social recreational and other therapeutic activities that enhanced interpersonal skills and developed social relationships certified nursing assistant aug 2005 to jan 2006 company name city state recorded temperature blood pressure pulse respiration rates food and fluid intake and output cleaned sterilized stored prepared and issued dressing packs certified nursing assistant apr 2005 to may 2005 company name city state performed duties in care of patients in their home under direction of nursing and medical staff bathed dressed and undressed patients transported patients using wheelchair wheeled cart and assisted patients to walk prepared meals and assisted with activities of daily living changed bed linens ran errands directed visitors and answered telephone organized and labeled materials education and training certificate in administrative assistant 2016 wake tech community college city state certificate 2004 wake tech community college city state high school diploma 2001 continental academy high school city state certifications nursing assistant north carolina interventions skills organizational skills written communications skills verbal communication skills cultural awareness microsoft typing skills ability to focus efficiency selfmotivation ethical
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HEALTHCARE
| 788
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vice president executive profile manufacturing and operations executive proficient in the design and development of lean operations processes and systems for an innovative led products manufacturer operating in 28 countries expert at constructing new facilities integrating acquired facilities installing process improvements building highperformance teams and automating operations to improve yield an experienced customer service executive with a proven record of establishing and managing firstrate highly profitable service organizations competencies hard skills soft skills strategicoperational business financial planning quick and fervent learner multisite operations productivity enhancement team building and motivation international sourcing supply chain management foresighted and fastidious tactician call center implementation management high emotional iq and adept communication skills crm implementations calm and decisive under pressure customer vendorsupplier oem relationships technically and environmentally adaptable budgeting operatingcapital pricing strategies expert at negotiation costing marginprofit improvement roi experienced public speaker extensive technical acumen rigorous work ethic acute problemsolver senior staff training and development thought leadership skill highlights strategic operational business and financial planning multisite operations and productivity enhancements international sourcing and supply chain management call center implementation and mangement crm implementations customer vendorsupplier oem relationships budgeting operatingcapital pricing strategies costingmarginprofit improvements roi extensive technical acumen senior staff training and development quick and fervent learner team building and motivation foresighted and fastidious tactician high emotional iq and adept communication skills calm and decisive under pressure technically and environmentally adaptable expert at negotiations experienced public speaker rigorous work ethics acute problem solver thought leadership professional experience vice president apr 2008 to current company name city state leads a new management team charged with turning around and expanding the foreign operations of this led products manufacturing company operating in several countries throughout europe latin america asia the middle east and north america holds full accountability for leading 5 manufacturing operations and several distribution facilities with a 30 million rd budget works with foreign government officials negotiatesmanages capital projects to 55million executed a strategic manufacturing revitalization initiative which reduced the time required to bring both new and existing products to market streamlined work processes introduced new productionline technology and launched a six sigma initiative resulting in a 5 million savings augmented business model by transitioning manufacturing from a costdriven product development focus to a qualitydriven operation senior director of customer service apr 2004 to apr 2008 company name city state directed all activity for the customer service support department implemented oracle crm as leading project manager held full pl responsibility for a 30 million service business exceeded revenue and profit targets on a quarterly basis managed field service call center technical support and training departments championed full automation of the service department which resulted in improved customer satisfaction introduced new training philosophy and oversaw implementation of world class training center oversaw revamp of service contribution to product launch greatly improving new product performance oversaw implementation of customer web portal oracle 11i i store resulted in increased parts revenue and customer satisfaction senior director of customer care nov 2001 to apr 2004 company name city state accountable for all aspects of order management which had a monthly throughput of 25 million responsible for efficient delivery and installation of all products in north america facilitated creation of a seamless quote to cash process with full implementation of oracle 11i directly resulted in shortened order cycle time administered system of quality control and measurements which resulted in internalexternal customer satisfaction led projects to setup thirdparty installers across country for improved coverage and expedient turnaround rendered a process for realtime trackingmonitoring of all installs oversaw entire service department upon appointment by company president resulted in decreasing average call center handling time to 20 seconds or less and improvement of customer satisfaction survey ratings to an 85 average on a 10 point scale director of customer service apr 1998 to nov 2001 company name city state responsible for overall growth profitability and quality of international service operations including 6 subsidiaries and a network of about two hundred dealers the service business was 27 million 17 million customer10 million internal developed all standard reporting measurements to quantify service business and traveled internationally to audit all locations managed successful implementation of the cpo rebuild program realigned the international service management team into a strong cohesive unit in order to drive future increases in customer satisfaction and financial growth increased the customer paid business over 24 each year and the service profitability by over 30 each year administered b2b extranet site oversaw customer call center and decreased call wait time by 95 established service level agreementscontracts for improved customer support awards won the 1999 outstanding performance for international sales and service as well as financial strategic planning premier club international winner of the 1998 outstanding service manager from the association for service managers international winner of the 2001 iron man award for outstanding contribution to customer services winner of the 20020304 circle of champions award international service director jan 1995 to apr 1998 company name city state directed all activities of 22 field engineers in providing service and support for all arjo century and vendor products sold through 55 nationwide sales centers reported directly to the vice president of service and technical support pioneered various service enhancements which directly led to increased sales and customer satisfaction developed and implemented all service and repair parts marketing programs directed the development of systems for multiproduct support and realized significant cost savings contributed to the development and improvement of service systems to manage service delivery coverage and increase profitability education leadership university of virginia city state usa digital electronics 1981 devry institute of technology city state usa gpa gpa 385 digital electronics gpa 385 developmental activities activityprogram dates bamp high performance leadership 1999 afsmi global conference 1998 1999 2000 presentation skills wilson consulting group 1998 mbti team building sandra herb hirsh 1998 service management project leader crm implementation 1994 project leader ab dick automated dispatch 1993 world class lessons in ledership seminar 19982000 bva advanced training 2001 2006 lean six sigma champion training 2004 disney institute loyalty disney style seminar 1999 service crm implementation business project leader 2005 skills premier automation b2b budget call center consulting contracts crm customer satisfaction customer services customer service customer support delivery product development extranet financial focus government international sales latin team building leadership marketing market 2000 works network oracle oracle crm order management philosophy presentation skills processes profit project leader quality quality control realtime reporting sales six sigma service level agreements strategic strategic planning technical support web portal
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FITNESS
| 834
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store chef summary restaurant professional executive chef sous chef chef manager position proponent leader in healthy cuisine and passionate food service 4 star 4 diamond resorts hotels spa country club customer service team educator multi unit manager menu and recipe development writing and implementing operational standards and procedures event planning and execution labor management purchasing and inventory controls cost management budget formulation p l management and forecasting increasing efficiency through innovative and decisive ways while ensuring a high level of guest satisfaction multiunit management skills concept creation and menu enhancement incorporating trending foods and flavors resulting in 15 up to 20 average annual sales increase across all venues development and execution of standards and procedures resulting in improved labor performance and decreased labor cost of 4 annually and 20 over 5 year period experienced public speaker on subjects ranging from food and cooking to healthy lifestyle tips and practices for multiple audiences including corporate college students elementary school children and senior citizens creating and implementing healthpromoting food service programs for corporate dining clients krogers supermarket nutritional menu development and recipe analysis for improved health results for longterm stay guests developed chef training programs teaching healthy cooking techniques healthpromoting ingredient selection and how to build the foundations of a healthy lifestyle highlights servsafe certified strong butchery skills contemporary sauce work focused and disciplined high volume production capability focus on portion and cost control inventory management familiarity featured in publication name featured in travel and leisures top 10 restaurants in city experience store chef april 2014 to current duties including menu development one on one consultation with customer designing menus as well as work scheduling complete budget for bistro food outlet on and off campus catering successful menu development and execution for clientele resulting in 20 business increase over 6 month prior emphasis on light fare highlighting locally grown ingredients and regional flavors implement staff training program including task competency indexing for increased labor efficiency flavor development cooking techniques and food presentation concepts inventory handling management and rotation in accordance with haccp food cost controls and food quality standards executive chef july 2013 to january 2014 company name delivers strong operational performance by executing against sodexo and regulatory agency standards and programs continually monitoring operations and completing assessments and necessary action plans to provide optimal food quality and meal service drives customer satisfaction and maintains client relationships through rounding ensures compliance to food safety sanitation and overall workplace safety standards supervises staffs trains conducts applicable rounding and manages the performance of the department to include the food service supervisors andor front line staff regarding food presentation quality cost control and food safety and sanitation manages and controls resources and materials to ensure quality adequacy of supply and cost control within budgetary guidelines responsible for managing the process of purchasing receiving scheduling inventory control and managing food production activities in compliance with sodexo food production systems assist in menu planning precosting and postcosting executive chef food service manager may 2005 to january 2013 company name city state premium menu design recipe development culinary education for kitchen staff out lining events live cooking demonstrations pairing events and upscale private catering functions for doctor and executive broad culinary nutrition consultant for health improvement results for all patient and staff successful design and implementation of menu that promotes conscious cuisine standards in culinary help development nutritional standards all food outlets high positive guest feedback surveys and 65 sales increase over 5year period implemented purchasing protocol and procedures resulting in securing competitive pricing from purveyors aggressively fought waste and promoted crossutilization to consistently maintain food cost below budget of 27 by 1 25 percentage points positive writeups from kindred magazine and tucson newspapers for outstanding clean kitchen outlets by arizona health department development and enforcement of standards and procedures handbook for service and production resulting in consistent standard task execution by team members and 20 reduction of labor costs over 5year period since implementing program budget development with financial benchmarking experience and contingency planning for preventing business and profit loss daily metrics analysis with financial team including revenuelabor cost and guest satisfaction management executive sous chef november 2001 to april 2005 company name city state successful assist in direction of 15 million renovation of dining facilities and kitchens including four restaurant culinary learning center bistro retail space and stations buffet budget development and forecasting with focus on lean management through staff cross training and shifting manpower across food and beverage areas according to business requirements education associate degree culinary arts management 1991 sullivan college and the national center for hospitality city state culinary arts management diploma professional cook honors in educational foundation national restaurant association certification serve safe certification accomplishments 3 of 7 image options premium catering services and event planning menu design recipe development culinary education teambuilding events live cooking demonstrations food and wine pairing events and upscale private catering functions for doctor and executive broad culinary nutrition consultant for health improvement results for all patient and staff successful design and implementation of menu that promotes conscious and cuisine standards in culinary help development nutritional standards all food outlets high positive guest feedback surveys and 45 sales increase over 3year period interests chefs collaborative member alumni association of sullivan university spotlight personal information recolor no recolor adjustments transparency brightness contrast reset adjustments close preview print recolor no recolor adjustments transparency brightness contrast reset adjustments close preview print additional information chefs collaborative member alumni association of sullivan university spotlight gourmet magazine 1996 traveler top ten spas 1997 miraval resort 1997 bon appetit best of the year 1997 food wine 1997 recolor no recolor adjustments transparency brightness contrast reset adjustments close preview print recolor no recolor adjustments transparency brightness contrast reset adjustments close preview print skills agency benchmarking budget development budget competitive consultant consultation cooking cost control clientele client customer satisfaction designing direction financial focus forecasting indexing inventory inventory control managing materials newspapers pricing profit purchasing quality receiving retail safety sales scheduling staff training
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CHEF
| 1,380
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finance business partner summary finance business partner adept at effectively managing financial needs of various corporate functions including auditing and providing analytics of periodic performance results areas of expertise include budgeting forecasting allocations cost reductions project management and fostering client relationships highlights strategic and financial planning expert sox compliance oracle erp enterprise resource planning and hyperion planning software financial planning and forecasting data analysis customer relations data trending and projections accomplishments increased costeffectiveness by xx through compliance enforcement and implementation of a rigorous quality control system experience finance business partner november 2009 to current company name city state responsible for financial planning of 5 6 corporate functions center of excellence including budgeting forecasting variance analysis reporting with relevant analytics monthly financial review and recommend cost management responsible for completing financial and business reviews of various hertz operations including the following sarbanes oxley sox na treasury and financial operations evaluated control effectiveness over treasury operations cash management and financial operations investments debt leveraging and derivative transactions coordinated reviews with pricewaterhousecoopers pwc to ensure accurate financial reporting herc fleet operations evaluated the efficiency and adequacy of internal controls over herc fleet operations depreciation equipment disposal maintenance product support and warranty within the corporations equipment rental division sarbanes oxley sox corporate tax audit verified control effectiveness over the 2006 hertz tax provision calculations deferred income taxes effective tax rate eft and tax provision hertz annual bonus audit verified the accuracy of 2004 2005 and 2006 hertz annual bonus awards in accordance with bonus plan specifications approved by the compensation committee for the various hertz divisions hertz claims management reviewed effectiveness and adequacy of internal controls over hertz claims processes evaluated workers compensation claims administered by third party administrators tpa and ensured adherence to federal and state regulations licenseefranchise audits international franchise audits reviewed the operations and revenue reported by the following licensee audited two licensees with operations in yucatan and sonora states of mexico nov 2006 which resulted in a 500k and 100k assessment respectively audited the costa rica licensee sept 2005 resulted in an assessment of 81k january 2003 company name city state analyzed historical data transactions to determined transaction rate that maximizes process flow at the store checkouts point of sales identified lack of excess capacity at store checkouts points and under utilization of existing labor force improper scheduling procedures recommended a pull scheduling system to replace the generic scheduling procedure and training of employees to perform multifunctional roles that created dependable excess capacity increased cost efficiency projected at 15m per annum september 2004 to october 2004 company name review operations of the south capital uhaul location to identify inefficiencies and recommend process improvement to increase profitability defined measured and analyzed customer needs to enhance operational controls at the location manager january 1998 to january 2000 analyzed and introduced a financial profitability model that realized a 15 revenue growth from capitalizing on the spill over effect of competitors promotion reorganized departmental structure and introduced electronic scan receiving procedures which increased labor productivity and technological efficiency by 50 this saved the company 3000 per week in payroll expense reduced inventory holding cost and doubled truck deliveries eliminated excess storage charges incurred from truck deliveries and enhance companys justintime ordering process education cultural exchange program 7 1996 montclair state university city state united state master of business administration finance and operations 5 2004 georgetown university the robert mcdonough school of business city state finance and operations mba bachelor of science statistics 4 1996 university of ghana city state ghana statistical analysis and mathematical theory skills budgeting cost management financial reporting analytics investments and return on investment roi npv and eva process improvement sarbanes oxley scheduling sox tax footnotes inventory management receiving sales
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FINANCE
| 1,564
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senior lead technologist editor professional profile over 25 years of experience providing technical support and project management in the system safety and environment safety and health disciplines experience includes milstd882 system safety programs system safety reports and analyses programmatic environment safety and occupational health esoh evaluation peshe policy analysis and development environmental planning regulatory compliance evaluations dod systems acquisition program oversight and support pollution prevention p2 programs and technology transfer i have extensive experience working with dod components and am retired from service with the us navy certified as a navy principal for safety and currently hold a top secret clearance qualifications vast technical knowledge project management background in engineering focus strong presentation skills complex problem solver advanced critical thinking experience senior lead technologist editor january 2000 to current company name defined application problems by consulting with clients to evaluate procedures and processes developed a new customer base consisting of number accounts managed budget forecasting goal setting and performance reporting for all accounts directly managed multimillion cooperative budgets supporting global gtm strategy identified strategic partnerships and gathered market information to gain a competitive advantage delivered performance updates quarterly business reviews and planning meetings targeted new longterm business partner prospects and closed number deals in time period in the industry industry tracked rfps and bids to develop new business opportunities planned strategic brandbuilding events to expand the product portfolio contacted new and existing customers to discuss how specific products could meet their needs identified coordinated and participated in client relationshipbuilding activities and meetings added value to marketing material by introducing creative advertising concepts cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems answered customer questions regarding products prices and availability created and conducted unique marketing proposal presentations and rfp responses generated business development awareness by implementing indepth sales and marketing training programs managed numerous projects simultaneously within budgetary restrictions collaborated with engineers and project managers regarding design parameters for client projects managed team of number of professionals served as mentor to junior team members served as mentor to junior team members identified developed and evaluated marketing strategies based on knowledge of company objectives and market trends conducted analysis to address issue which led to positive outcome monitored multiple databases to keep track of all company inventory analyzed customer and stakeholder needs generated requirements perform functional analyses and implemented requirements management plans provide comprehensive program management and technical support for system safety and environmental policymaking and oversight roles for asd eie safaqre systems engineering policy and several dod clients actively participate in the dodaia working group wg updating national aerospace standard nas 4111 hazardous materials target list coordinate dod wg activities to research and review hazardous materials to be listed conduct technical reviews and track the progress of systems acquisition programs from an environment safety and occupational health perspective provide system safety and environmental expertise for dod program support reviews led by odasd se and acquisition programs key technical sme for writing the guide for environment safety and occupational health esoh considerations in the systems engineering plan sep programmatic esoh evaluation and national environmental policy act nepaexecutive order eo 12114 compliance schedule and the hsi and esoh handbook for premilestone a jcids and aoa activities both published by asd eie provided environment safety and occupational health esoh expertise and technical writing for the common analytical laboratory system cals increment 1 ms b and the network tactical common data link ntcdl ms b programmatic esoh evaluation peshe and systems engineering plan sep documents contributed to the independent review of the mark 51 gun weapon system magazine fault tree analysis and researched and completed the secure enclave session controller sesc system safety hazard analysis report sshar provided policy system safety and environmental expertise to the government lead for the revision of milstd882d dod standard practice for system safety consolidated hundreds of comments from dod dod components and industry for the new standard which was published as milstd882e in may 2012 provided system safety support to the lpd 17 class topside and cargo principal for safety reviewed test results and reports conducted hazard analyses prepared safety plans and prepared a weapon system safety review board wsesrb technical data package tdp for lpd 17 class mk 46 mod 2 gws barbette hvac modifications the tdp was submitted and approved reviewed the engineering change request to modify the hull to accommodate a new airborne expendable countermeasures aecm assemblyreadyservice magazine analyzed technical documents and drawings navy explosives safety policy and requirements developed a safety plan summary of key safety requirements and a preliminary hazard list provided system safety support to the navy principal for safety for the mine resistant ambush protected vehicle mrap coordinated with the joint program office system safety and engineering staffs to provide input on safety of use messages hazard analysis and risk assessments safety evaluation of engineering change proposals and other technical documentation participated in the mrap rollover risk reduction ipt as a navy member and made recommendations for improved driver training and mitigations for safety risk to personnel and equipment in the event of a rollover provided support to asn rda to develop system safety criteria for navy probability of performance success metrics and gate reviews to institutionalize esoh policy requirements for acquisition organized and facilitated a safety working group comprised of members from across navy systems commands to develop safety criteria statements for each of the navy systems engineering technical reviews setr both of these projects will increase the fidelity and visibility of system safety programs within the navy technically reviewed the sentinel class fast response cutter hazard tracking database of the 400 hazards identified the review focused on the 3040 high and serious risks due to time constraints served as the executive secretary for the dod acquisition esoh integrated product team and helped formulate dod policy to fully integrate esoh into the acquisition and systems engineering processes as for the esoh community on the defense acquisition universitys dau acquisition community connection site develops detailed guidance and best practices on acquisition esoh and system safety topics to assist acquisition programs led a team of experts to the esoh in acquisition booklet for dod to provide acquisition professionals a tool that maps when system safety activities should be performed to influence system design throughout the systems engineering process developed the esoh technical content for dau continuous learning modules esoh in systems engineering and esoh in jcids and dau core acquisition logistics and systems engineering courses acted as esoh assessor for navy independent logistics assessments synthesized data from multiple technical sources and evaluate the effectiveness of acquisition programs planning procedures and implementation of esoh requirements updated the strategic environmental goals in the systems acquisition process to help navy acquisition program managers focus their esoh integration efforts to ensure compliance of future systems and facilitate fleet operations and training provided system safety and environmental expertise for the development of the peshe document authoring tool dat for naval air systems command peshe dat enhances the efficiency and effectiveness with which esoh coordinators and principals for safety are able to generate peshes documents by automating risk assessment and documentation processes provides collaborative environment and a repository of policy and best practices environmental scientist january 1996 to january 2000 company name provided broadbased program management technical and regulatory analysis support at the headquarters level to the department of the navy chief of naval operations environmental readiness division cno n45 developed and reviewed business plans technical scientific and engineering studies in support of pollution prevention p2 initiatives performed p2 opportunity assessments p2 technology assessments and transfer costbenefit analysis of application and implementation of selected technologies develop plan for navywide implementation of selected technologies provided support for environmental life cycle cost analysis for navy weapons system programs provided systems acquisition policy support and planning chief aviation support equipment technician january 1978 to january 1996 company name air warfare e7 ret managed environmental and safety programs for navy management systems support office detachment pacific and uss forrestal avt59 performed waste stream analysis and implemented waste and source reduction procedures on navy ships and installations managed hazardous materials program tracked hazmat from purchase through its life cycle to tsdf recycle or approved landfill received commendation from commander naval air forces atlantic inspection team for outstanding management of hazmat program performed database administration and maintenance and supply functional analysis for the naval aviation logistics command management information system nalcomis coordinated numerous major system hardware and software upgrades performed functional testing and analysis of the system releases as implementation team leader coordinated and planned deployment of nalcomis information system at various navy and marine corps activities implementation included site survey to determine user needs and physical locations procurement of hardware and software installation of infrastructure database development and tailoring training of on site personnel and monitoring of the new system education ms environmental management 1996 national university environmental management ba historygovernment 1991 columbia college historygovernment affiliations international council on systems engineering incose national defense industry association ndia publications dodaia working groups progress on nas 4111 hazardous materials target list update k gill ndia systems engineering conference october 2015 milstd882e eight element process changes highlight the new details and requirements k gill ndia systems engineering conference october 2012 milstd882e risk acceptance requirements and scenarios k gill ndia systems engineering conference october 2012 educating the workforce for early integration of esoh into jcids and systems engineering r mirick and k gill ndia systems engineering conference october 2011 and ndia environment energy security sustainability symposium may 2012 safety in naval systems engineering technical reviews setr k gill and k thompson ndia systems engineering conference october 2010 and ndia environment energy security sustainability symposium may 2011 using milstd882d wch 1 to manage hazardous materials k gill ndia systems engineering conference october 2009 acquisition environment safety and occupational health esoh dodi 50002 k gill ndia systems engineering division system safety committee meeting april 24 2008 system safety in systems engineering tutorial k gill a stokes s forbes ndia joint services environmental management conference may 17 2007 systems safety systems engineering methodology for managing esoh risks k gill equipment safety assurance symposium uk ministry of defense november 15 2007 uk and us approaches to esoh management in defence acquisition projects k gill and s rintoul equipment safety assurance symposium uk ministry of defense november 15 2007 skills aia business plans hardware content controller cost analysis clients database administration database database development documentation fast focus functional government hvac inspection team leader logistics mark materials office mod 2 weapons management information system navy naval nas network occupational health personnel processes procurement program management progress proposals research risk assessment safety scientific strategic system design systems engineering technical support systems support technical writing technical documentation upgrades
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AVIATION
| 2,475
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rd new product development technician experience rd new product development technician 102015 to 102019 company name city state assembling work orders per process sheet document control revising reviewing engineering work orders as well as procedures for assembly help engineers develop engineering work orders as well as putting together work instructions for operations room clean room experienced kanban experienced kitting materials for production floor 5s lean manufacturing knowledge experience with iso quality systems inspecting materials to ensure they meet productiongmpglp standards maintain an organized and clean environmentwork space read and follow blue prints diagrams and sop sheets operating mikron pop machine ats machine calvary machine and branson heatstaking machines using a microscope to inspect products testing products following procedures front desk clerk 112013 to 042015 company name city state handle members payments and information maintain an organized and clean facility greet members and assist with any help or questions promote sales for the gym managing smoothie bar make shakes and restocking items assemblertester contractor 052013 to 122014 company name state assembling chemical and mechanical products via process sheet conducting test on circuit boards and mechanical products using tools such as torques microscope and scales managing and working with chemicals and epoxy assist quality and process engineers in validation activities quality inspecting raw and finished products to ensure they meet productionquality standards effectively identify problems as they occur and take appropriate steps to solve them organizing and recording data into micro word read and follow blueprints process sheets diagrams setup calibration testing and troubleshooting of circuits components instruments and mechanical assemblies manufacturing equipment operation weigh measure and check materials to ensure proper quality and quantity mix receive store deliver and dispose of chemicals esd and fod trained clean room experienced laser engravement attention to detail work history rd new product development technician 102015 to 102019 company name city state assembling work orders per process sheet document control revising reviewing engineering work orders as well as procedures for assembly help engineers develop engineering work orders as well as putting together work instructions for operations room clean room experienced kanban experienced kitting materials for production floor 5s lean manufacturing knowledge experience with iso quality systems inspecting materials to ensure they meet productiongmpglp standards maintain an organized and clean environmentwork space read and follow blue prints diagrams and sop sheets operating mikron pop machine ats machine calvary machine and branson heatstaking machines using a microscope to inspect products testing products following procedures front desk clerk 112013 to 042015 company name city state handle members payments and information maintain an organized and clean facility greet members and assist with any help or questions promote sales for the gym managing smoothie bar make shakes and restocking items assemblertester contractor 052013 to 122014 company name state assembling chemical and mechanical products via process sheet conducting test on circuit boards and mechanical products using tools such as torques microscope and scales managing and working with chemicals and epoxy assist quality and process engineers in validation activities quality inspecting raw and finished products to ensure they meet productionquality standards effectively identify problems as they occur and take appropriate steps to solve them organizing and recording data into micro word read and follow blueprints process sheets diagrams setup calibration testing and troubleshooting of circuits components instruments and mechanical assemblies manufacturing equipment operation weigh measure and check materials to ensure proper quality and quantity mix receive store deliver and dispose of chemicals esd and fod trained clean room experienced laser engravement attention to detail education high school diploma 2012 lowell high school city state bachelors degree science quality engineering southern new hampshire university city state summary detailoriented quality control analyst wellversed in qualitative and quantitative analysis techniques strengths include multitasking organizing data and prioritizing tasks offering 5 years experience in medical device settings highlights organizing and recording data into microsoft word and excel detail oriented blueprints equipment operation gmp glp iso lean manufacturing mechanical assembly testing products quality inspection sop troubleshooting validation leadership ability development and training strong communicator ability to work independently understanding of office operations clinical support ability to train volunteers ability to coordinate experience in conflict resolution test data summarization deliverables oversight operations leadership acknowledgment of customer needs strong analytical mind analysis and reporting crossfunctional training attention to detail inspection excel reporting blueprints inspect office sales calibration iso word sop conflict resolution laser microsoft word troubleshooting detail oriented leadership communicator validation equipment operation lean manufacturing organizing functional managing testing products gmp materials quality glp mechanical read inspecting clinical support recording skills organizing and recording data into microsoft word and excel detail oriented blueprints equipment operation gmp glp iso lean manufacturing mechanical assembly testing products quality inspection sop troubleshooting validation leadership ability development and training strong communicator ability to work independently understanding of office operations clinical support ability to train volunteers ability to coordinate experience in conflict resolution test data summarization deliverables oversight operations leadership acknowledgment of customer needs strong analytical mind analysis and reporting crossfunctional training attention to detail blueprints calibration conflict resolution detail oriented equipment operation functional gmp glp inspecting inspection inspect iso laser leadership lean manufacturing managing materials mechanical clinical support excel office word microsoft word communicator organizing testing products quality read recording reporting sales sop troubleshooting validation
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FITNESS
| 906
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program assistant professional summary program assistant with supervising experience and exceptional people skills versed in daxko operations membership childcare desires a challenging role as a membership coordinator experience program assistant 072013 to current company name city state billingfinance to include purchase orders childcare billing refunds and credits for different programs well versed in daxko operations assist in training supervising member services associates assisted the program director with payroll and interviews for multiple programs run weekly program rosters and reports input member information and sell different programs file away cc statements and members information for various programs review and approve financial assistance email and mail out member invoices answer incoming calls and emails about members accounts and programs use varies office equipment ie multiphone systems computers fax machines copy machines ordered and distributed office supplies while adhering to a fixed office budget managed office supplies vendors organization and upkeep answered and managed incoming and outgoing calls while recording accurate messages opened and properly distributed incoming mail greeted numerous visitors including vips vendors and interview candidates helped distribute employee notices and mail around the office maintained a clean reception area including lounge and associated areas screened all visitors and directed them to the correct employee or office front deskcustomer service 112006 to 122010 company name city state member services including but not limited to access to health and fitness center sales of membership and data entry ensure that services are provided in a quality manner at all times provide accurate information on activities and programs to members and participants responsible for ensuring prompt and courteous service which is delivered to membersparticipants controls access to health and fitness facility knowledge of all program areas to members and participants as well as ability to refer patrons to the correct staff member when needed ensures that accounting and related procedures are followed for cash reporting and merchandise sales data entry for service desk staff close out and deposits attendparticipate in required monthly staff meetings takes payments for programs and memberships responsible for weekly and monthly reports handle many tasks at one time under lots of pressure answer multiline phones takes messages through email or hand written make copies and also send out faxes maintained a clean reception area including lounge and associated areas helped distribute employee notices and mail around the office greeted numerous visitors including vips vendors and interview candidates answered and managed incoming and outgoing calls while recording accurate messages directed guests and routed deliveries and courier services managed office supplies vendors organization and upkeep mortgage document clerk 032002 to 012003 company name city state retrieving and certifying ginnie mae fannie mae freddie mac and fhlb loans create loan folders and dividers audit new loans to loan schedule input loans on trust system and fitechempower create new loan lists on excel update old loan lists weekly on excel answer and handle incoming calls pertaining to loan lists finalize ginnie mae fannie mae freddie mac and fhlb loans make copies for employees logging in documents on log in sheet and system input documents empower and fitech sort and file away documents janitorclerk 111996 to 022001 company name city state employee of the month september 1997 recovered and organized all clothing records supervised housekeeping and kept track inventory supplies for individual rooms education high school diploma 1996 iowa park high school city state certifications first aidoctober 2013 american safety health institute cpr aed certificationoctober 2013 american safety health institute emergency oxygen certificationoctober 2013 american safety health institute skills excellent communication skills professional phone etiquette customer serviceoriented microsoft officeexcelpowerpointoutlookwordpublisher as400 daxko operations
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BANKING
| 2,197
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information technology manager summary experienced information technology manager committed to maintaining innovative technical skills and uptodate industry knowledge my excellent problem solving skills diagnostic ability and communication skills are assets that allow me to excel and adapt to virtually any situation experience company name city state information technology manager 012007 to current responsible for maintaining budget and implementing all new technologies within the firm integral part of technology team responsible for implementing and migrating accounting and billing system upgrade managed firewall network monitoring and server monitoring both on and offsite recommended architectural improvements design solutions and integration solutions trained members of it team regarding network security and troubleshooting of data circuits ensured network system and data availability and integrity through preventative maintenance and upgrades managed migration from exchange 2003 to exchange 2010 manged migration from windows xp and office 2003 to windows 7 and office 2010 managed and deployed office 2010 to office 2013 upgrade managed migration from physical servers to vmware esxi virtual server environment responsible for managing all it related vendor and telecommunication contracts manage all it vendor relationships provided documentation on startup shut down and first level troubleshooting of processes to help desk staff implemented company policies technical procedures and standards for preserving the integrity and security of data reports and access company name city state technical project lead 112005 to 012007 responsible for maintaining client relationships and technical integrity of the infrastructure responsible for managing engineers assigned to client projects including time management time approval and resource scheduling successfully migrated a novell 60 cluster with groupwise to a novell 65 cluster responsible for ensuring timely completion of projects responsible for managing it department at specific client sitesincluding helpdesk management company name city state systems engineer 012004 to 112005 install support and maintain novell windows nt 40 windows 2000windows 2003 servers maintain and patch over 800 servers in the current environment manage implementation of new infrastructure from the server side and coordinate with various teams to ensure deadlines are met assisted in stabilizing novell groupwise 65 installation implemented and maintained a sql cluster in a microsoft 2003 server environment company name city state network analyst 102001 to 102003 managed and supported novell 4x and 5x servers windows nt 40 and windows 2000 servers citrix metaframe xpa groupwise 5x second level support for all pc and network related issues company name city state night desk supervisor 072000 to 042001 supervise two additional employees and responsible for all issue escalations and follow up manage all projects and ensure ontime completion manage client relationships company name city state senior network engineer 081999 to 072000 responsible for all lanwan infrastructure evaluate purchase implement and maintain all novell and windows nt servers manage cisco switches and routers and all wan t1 connections company name city state network analyst 041997 to 061999 support 130 novell servers and nds directory structure responsible for upgrading and maintaining servers as well as all workstation clients company name city state network support specialist 111993 to 041997 responsible for all software hardware network phone system and voicemail installation and support planned move of company to include all network and electrical wiring as well as phone system moveupgrade company name city state service manager 091988 to 111993 install and maintain all customer systems network installations and rollouts of all new computer systesm supervised 3 additionaltechnicians education associate of science business administration 1996 mchenry county college city state business administration interests algonquin argonauts football board of directors secretary algonquin argonauts football assistant coachoffensive coordinator additional information affiliations algonquin argonauts football board of directors secretary algonquin argonauts football assistant coachoffensive coordinator skills accounting backup billing system budget citrix metaframe excellent communication hardware contracts client clients documentation electrical wiring firewall groupwise novell groupwise 65 groupwise 5x help desk lan managing access exchange windows 7 and office office windows windows 2000 windows nt windows nt 40 windows xp migration nds network security network novell 60 novell 65 novell novell 4x novell servers phone system policies problemsolving processes routers scheduling servers sql cisco switches t1 telecommunication time management troubleshooting upgrades upgrading upgrade wan
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INFORMATION-TECHNOLOGY
| 278
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software support specialist professional summary dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success skill highlights strong organizational skills energetic work attitude telephone inquiries specialist customer service expert telecommunication skills adaptive team player active listening skills sharp problem solver work experience software support specialist company name city state evaluated system potential by testing compatibility of new programs with existing programs maximized use of software by training users interpreting instructions answering questions maintained system capability by testing computer components assisted customer with installation of software and hardware financial foundations associate company name city state acquired and applies developing knowledge of products services and processes recognized life events understands members needs and provides advice in order to deliver appropriate solutions to the member handled basic billing inquiries focusing on one done philosophy specific product knowledge includes auto home renters and valuable personal property assisted members with their online account admission representative company name city state execute high volume of outbound phone calls contacted students with computer issues completed interview process with each prospective followup regularly with student until start of classes associate company name city state handled inbound telephone inquiries from retirement plan participants responded to clients requested for account maintenance and balance information processed financial transactions offered appropriate products and services provided appropriate education regarding a participants retirement plan wells fargo equity direct customer service advocate responded to complaints from customers regarding banking and financial products communicated with other departments to resolve customer issues monitored all customer inquiries and complaints and assist in effective resolution of same coordinated with customer and ensure optimal level of customer services prepared records and monitor results of customer and associate departments ensured optimal level of customer services business development representative company name city state developed a sales training guide used during the training period for newly hired agents excellent oral and written communication skills successful development and maintenance of positive customer relationships experienced database management and web content development responsible for annual range of 13m in net new business branch manager company name city state trained administrative personnel and managers in loss prevention took measures for building precaution like alarm management and camera provide necessary training to loss prevention personnel completed weekly payroll using the adp payroll services accomplished the recruiting and staffing as required by the client took measures for equipment cost reduction and control audits security police superintendent company name city state supervised the security forces at cheyenne mountain afs norad supervised and trained all informationindustrial security inspector for norad responsible for monitoring all emergency response exercise at norad ensured the safety of all base weapons property and personnel from hostile forces directed vehicle and pedestrian traffic on base leads and organizes security police operations enforced standards of conduct discipline and adherence to laws and directives carried out security police onscene commander function oversaw and evaluated unit performance developed security police plans policies procedures and instructions assessed installation or deployed location vulnerabilities established programs plans and policies to protect air force combat capabilities developed orientation and education programs for information security developed and managed force protection and antiterrorism programs and training education and training bachelor of science business administration 2015 regis university city state usa business administration skills administrative adp payroll air force balance banking basic billing excellent oral hardware cost reduction client customer services customer service database management equity financial information security loss prevention weapons payroll personnel philosophy camera police policies processes recruiting safety sales training staffing telephone phone web content development written communication skills
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AUTOMOBILE
| 1,352
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finance officer professional summary bilingual selfstarter with broad customer service background skilled in developing relationships and providing exceptional individualized service as well as an enthusiastic resourceful recent graduate with academic and professional background ability to establish priorities and meet challenges headon skills excellent attention to details fluent in spanish excellent driving skills excellent skills in microsoft outlook word excel and powerpoint work history 112014 to current finance officer company name city state monitor the financial system of grant answers by using turbo cash and microsoft excel assist with the arrangement of the budget prepare income statements and balance sheets maintained integrity of general ledger including the chart of accounts optimized and managed research and development spending through collaboration with key business leaders 042014 to current teller company name city state process customer transactions while engaging in conversation in order to provide pleasing customer service and to detect possible fraud inform customers about our products that may suit their needs as well as crosssell bank products and services manage the banks vault to verify balances resolve discrepancies in accounts while assuring comfort to our customers hold a weekly meeting with the branch manager in order to learn more about our products and enhance my performance attend corporate events 102012 to 112013 sales associate company name city state 042012 to 102012 sales associate company name city state trained and supervised seasonal employees on job function companys policiesprocedures determined customers needs by interacting with them and provided suggestions and alternatives helped customers with questions problems and complaints in person and via telephone organized racks and shelves to maintain the visual appeal of the store stocked and replenished merchandise according to store merchandising layouts educated customers about the brand to incite excitement about the companys mission and values shared best practices for sales and customer service with other team members to help improve the stores efficiency 092011 to 112013 secretarysenator company name city state provided administrative and executive services in order to make sure everything operated smoothly for the senators and the executive board by managing the calendaragenda by preparing reports and spreadsheets spoke on behalf of the student body and interacted with many students in order to make decisions that will benefit the majority announced updates that have been made to senators faculty and staff through microsoft outlook used microsoft word to record and distribute minutes of executive board and senate meetings created charts and power points with microsoft excel and microsoft powerpoint to organize and update meetings committee reports and organize budgets 072011 to 072012 sales associate company name city state utilized effective interpersonal skills to meet the needs of customers processed shipment deliveries and restocked clothing and accessories organized displayed and processed thorough knowledge regarding the merchandised offered for sale 012010 to 012013 volunteer company name city state committed to community services with free financial literacy seminars to improve low income communities by educating teenagers and homeless parents volunteered at soup kitchens community clean up and at schools 102008 to current volunteer company name city state participate in various activities helping children by painting elementary schools for motivation and writing letters to santa claus during the holiday season education may 2014 bachelor of arts economics political science and spanish lehman college city state bachelor of arts in economics minor political science and spanish related courses labor economics econometrics managerial economics international economics intermediate microeconomics intermediate macroeconomics principles of management calculus and statistics 2 2012 40 hour flight attendant program included faa approved crm course aerodynamics meteorology regulations aircraft systems passenger handling through five phases of flight first aid passengers requiring special treatment academics of flight city state 40 hour flight attendant program included faa approved crm course aerodynamics meteorology regulations aircraft systems passenger handling through five phases of flight first aid passengers requiring special treatment skills administrative balance sheets budgets budget charts interpersonal skills crm customer service driving economics financial first aid letters managerial managing meetings microsoft excel excel microsoft outlook microsoft powerpoint powerpoint word microsoft word painting policies seminars fluent in spanish spreadsheets statistics additional information athletic activities soccervolleyballtrack club lehman college swimming team
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FINANCE
| 1,488
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driver summary biological science technician with over 4 years of experience in vineyard and property maintenance customer service experience as well experience company name july 2017 to current driver city state company name february 2016 to june 2017 biological science technician city state caretaker of plant specimens for research project planting maintaining and harvesting seed from plants supervisor roger thilmony rogerthilmonyarsusdagov company name may 2015 to january 2016 courier city state independent contractor for appbased delivery service picked up food and other items from retailers and delivered them to customers local office sfpostmatespostmatescom company name september 2003 to july 2008 laborer city state completed all repairs and maintenance work to company standards planned work and determined appropriate tools and equipment took care of facility grounds kept supervisor informed of job progress and material requirements owner dave umino umonovineyardscom education and training contra costa college 2013 associate of arts political science city state political science contra costa college 2013 associate of arts liberal arts social and behavioral sciences city state liberal arts social and behavioral sciences skills strong interpersonal skills customer service skills dependable worker excellent attention to detail
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AGRICULTURE
| 927
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general managerfitness director executive profile highly motivated team oriented professional wants to contribute to your organization utilizing recognized achievements in management with an emphasis on employeecustomer relations program implementations training and employee development i have been recognized for my exceptional leadership skills ability to communicate well and excellent work ethic professional experience general managerfitness director december 2013 to current company name city state manages and supervise approximately 30 fitness club employees implements and creates fitnesswellness programs to encourage reward and offer incentives to members who maintain a regular exercise program performs assessments and offers recommendations for a healthier lifestyle encourages members to maintain a regular exercise program assist instruct and motivate members by provided knowledge training principles and basic information relating to fitness develops and promotes active member programs including corporate wellness and activities to increase the members feelings to selfworth and accomplishment enhances mentors and develops conducive personal training and group fitness programs coordinates fitness center repairs and maintenance assist in the leasepurchase agreement of new equipment for the facility writes researches and analyzes information and data to support position with executive management prepares policies and procedures for management review obtains approval plans and directs from inception to event completion create and monitors budget assigns tasks schedules markets and advertises events provides midlevel supervisory controls and implements planning development evaluation and promotion of comprehensive fitness center programs and services researches and develops new programs classes operating policies and procedures and revenuemarketing sources for a variety of fitness health leisure recreational cultural and sports programs works closely with sales and marketing team to generate sales initiatives through social media and grass roots marketing monitors daily sales activities and meets with management team regularly to provide updates on sales and promotions performs various other duties and assignments as necessary or required assistant manager educator lululemon athletica october 2012 to december 2014 company name city state present on the retail floor as floor manager and educator for 75 of working hours educated guests on our product community and culture community and events liaison coordinating events through metro atlanta oversee the execution of certain deliverables on the manager checklist to include inventory product andor community education created daily strategies to meet daily weekly monthly and quarterly revenue goals presented forecast numbers to meet hourly and headcount goals represented the store at all required meetings and conferences handson roll in the development and a coach to educators key leaders performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner performed and completed other additional projects duties and assignmentsas required andor by request under the direction of the store manager advocate for lululemon athleticas values general manager june 2007 to october 2012 company name city state supervised 13 personnel of in all aspects relating to club operation coordinated schedules and keeps accurate records of attendance and absences provided guidance training and motivation to staff conducted regular staff meetings monitored and evaluated work performance of all personnel created and maintained positive work environment within the facility managed budget with revenue of 950k and expenses not exceeding 620k exceeding budgeted goals prepared and provided accurate financial information to the corporate office and university in a timely manner solicits prospective corporate and individual members to add to the current membership base of over 1500 provided information to prospective members regarding club facilities programs membership procedures and pricing policies conducted regular creative sales activities encouraged members to maintain a regular exercise program assists instructs and motivates members provided knowledge training principles and basic information relating to fitness developed and promoted active member programs and activities to increase the members feelings to selfworth and accomplishment approved all health club related bills received forwarded approved documents to corporate in a timely manner provided accurate personnel and payroll information to corporate in a timely manner including payroll data for independent contractors aerobic instructors personal trainers massage therapists performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner maintained cleanliness operation and safety of club facilities and equipment ensured that all duties assigned to assistant manger wellness coordinator and fitness associates were performed in accordance with corporate csu standards performed various other duties and assignments as necessary or required fitness coordinator march 2006 to june 2007 company name city state responsible for coordinating group exercise programs for approximately 600 employees creating monthly schedules recruiting new instructors organizing specialty classes conducting evaluations and creating annual surveys supervises 3 fitness specialists and oversees the entire fitness area in compliance with acsm guidelines completes appointment book for scheduling delegates responsibilities monitors floor coverage and facilitates quarterly in house trainings responsible for creating company wide monthly newsletter and weekly fit tip oversees content on company wide website generates incentive programs and fitness challenges speak and facilitate health fitness and wellness presentations to onsite and offsite employees and contractors assists in the delivery of health promotion programs seminars health fairs wellness tables promotional tables screening etc accountable for the internship program contacting schools interviewing potential candidates creating assignments and evaluating interns conducts group exercise classes fitness assessments using acsm guidelines program sessions equipment and new member orientations submits biweekly payroll for 6 group exercise instructors and monthly group exercise totals and averages for 15 classes assists with daily administrative duties clean and check equipment for any issues andor problems ownerinstructor march 2004 to may 2005 company name city state owned and operated aerobic studio which offered 8 to 10 fitness classes daily conducted the scheduled classes and managed a staff of 5 certified instructors responsible for the general maintenance and repairs of the business and equipment fully responsible for all physical and financial aspects of the studio attended community city council and business owners meetings on a monthly basis responsible for the entire studios advertising and marketing managed an annual budget of 45k wellness director aerobic coordinator july 2001 to february 2004 company name city state managed and supervised the wellness department which consisted of approximately 30 employees managed 30 group fitness classes and over 25 fitness assessment appointments implemented and evaluated new classes adult and youth programs enforced rules and regulations prepared annual departmental budget of 230k to include expenses fundraising and gift giving responsible for employees monthly payroll pay raises annual reviews disciplining training and development coordinated fitness center repairs and maintenance assisted in the leasepurchase agreement of new equipment for the facility participated in monthly staff and cabinet meetings actively motivated staff through positive team building activities and attitude lead and developed a member response team through adhering to member suggestions and member appreciation events receive character development award 2002 corporate fitness managerdirector february 1999 to february 2007 company name city state responsible for implementing and coordinating group exercise programs personal training sessions and wellness related activities for over 25 major corporations and universities supervises over 325 group fitness classes a week 120 exercise leaders and 4 area directors manages an annual operating payroll budget of over 300k prepare and collect monthly receivables prepares audit material for annual workers compensation and liability insurance estimates responsible for the company recruiting advertising and marketing club managerfitness coordinator september 1997 to february 1999 company name city state established and maintained member relations from sales to member services coordinated and taught approximately 6 aerobic classes implemented training programs for both instructors and members responsible for club appearance and maintenance processed daily sales log calculations and biweekly payrolls education bs holistic nutrition 2010 clayton college of natural health holistic nutrition accounting management human resources 1992 california state university accounting management human resources skills microsoft windows microsoft powerpoint microsoft outlook microsoft access skills internet explorer and social media
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FITNESS
| 856
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consultant professional summary highachieving management professional and effective consultant possessing excellent communication organizational and analytical capabilities with about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges adept at managing projects vendors analyzing organizational operations and performing customer journey competitor and gap analysis highachieving management professional and effective consultant with excellent communication organizational and analytical capabilities and about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges adept at managing projects vendors analyzing organizational operations and performing customer journey competitor and gap analysis skills strategy operations process optimization digital transformation cross functional team management projectproduct management agilelean methodologies work history consultant company name city state 062015 current american global computer security software fortune 500 company managed and delivered a project to implement and integrate a new content management platform to create a unified brand experience support scalability growth and enhance digital presence for clients business post acquisition led crossfunctional global teams consisting of technical business and functional representatives and achieved key milestones on time with quality deliverables prioritized escalated and resolved issues with internal and external stakeholders directly managed 3rd party vendor and offshore teams client american consumer food products and services company provided recommendations around user centered design and ada compliance for ecommerce implementation project performed digital conversion analysis using google analytics tool performed user acceptance testing to provide recommendations around usability and functional design generated process flow diagrams for knowledge transfer during project closure phase eminence and firm development contributions extensive experience working with senior management and stakeholders to develop client proposals and rfps worked with partners to enhance deloitte digitals new market offering and business development efforts product strategy intern company name city 092015 122015 led a practicum team at carnegie mellon university to understand ibm bluemix paas cloud based solution and use business frameworks to perform market competitor and customer journey analysis liaised with cross functional teams to assess opportunities in marketplace determine synergies and align business unit goals with corporate strategy worked with senior management and stakeholders to develop strategy for to enhance awareness increase conversion and explore new market opportunities to scale the clients user base assistant operations manager company name city 072012 102013 business strategy vendor management automation of hub typical model and replication reported to chief operating officer to recommend company wide automation strategies and vendor selection conducted gap analysis market research competitor and financial analysis to propose short mid and long term strategies to the executive team project management rfid project member of the core project management team responsible for coordinated of crossfunctional teams to achieve project milestones focused on process improvement and optimization to enhance team productivity defined the key performance indicators to evaluate vendors academic projects company name 082014 122015 software product strategy conceptualized and launched online ecommerce store developed product strategy and roadmap and produced engineering financial and marketing plan commercialization of ip developed goto market strategy product roadmap and proposed business model to launch cmus automatic speech recognition technology and presented to sand hill angel investors software requirement and interaction design designed a working prototype for the first responders using the human centered user design approach human computer interaction designed an apple watch prototype for porsche customers by accessing contextual interviews creating personas generating scenarios and story boards survivable social network on chip performed object oriented analysis and design along with the estimation planning development measurement and tracking of the software project using the hybrid development approach education master of science software management carnegie mellon university 2014 recipient of the software management fellowship for academic excellence at carnegie mellon university selected by chief operating officer to consult on automation strategies for the product offerings master of science software management carnegie mellon university 2014 recipient of the software management fellowship for academic excellence at carnegie mellon university gpa38 mba international business institute of technology management 2012 distinction first class gpa 40 mba international business international business institute of technology and management india gpa 40 skills net academic ada adobe apple approach automation business development business process business strategy consulting content management conversion client data analysis ecommerce senior management financial financial analysis functional google analytics government hub ibm international business investments ip marketing plan market research market strategy marketing market mba c excel microsoft office suite power point word network object oriented analysis and design optimization policies process improvement project management proposals quality requirement research rfp scrum sdlc speech ms sql strategy strategy development vendor management vendor management visio websites business skills business strategy product strategy consulting data analysis gap analysis customer journey analysis competitor analysis market research requirement gatheringproduct management vendor management tools balsamiq alm octane agile manager trello version one microsoft office suite visio methodologies agile kanban lean human centered design design thinking
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CONSULTANT
| 1,113
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hr generalistrecruiter summary human resource generalist who is an great communicator and negotiator with strong conflict resolution skills extensive background in recruitment and retention mediation and records management highlights adp people fluent microsoft offices interviewing expertise performance management strategies benefits administrator employee relations benefits administrator manager coaching and training hris applications proficient payroll expertise national human resources association event management employee handbook development quickbooks proficiency alternative dispute resolution adr staffing and recruiting professional accomplishments led the staffing planning committee for number yearsintroduced the first passive open enrollment processhuman resources reduced employee turnover by 10 experience hr generalistrecruiter january 2013 to january 2015 company name city state january 2013 to january 2014 strategize with management on all recruitment needs over departments build strong relationships with candidates hiring managers to ensure a high level of customer service keep hiring managers informed throughout the recruitment process for all salaried and nonsalaried employees coauthored all recruitment transfers process to better the onboarding and applicant experience maintained an accurate and detailed record of each employee in a customized database for all preemployment screening interpret company policies and procedures to new hires provided mentoring and job coaching for temporary and permanent employees negotiate analyzed compensation and make recommendations for salaried and nonsalaried employees create metric reports for hr director as well as staffing reports for clinical associate director coach and advise employees regarding hr programs practices and procedures plan manage and communicate special projects and programs such as employee recognition wellness benefits recruiting and performance management and employee surveys resolves employee concerns related to health and welfare plans functioning as liaison with various insurance carriers collaboratively efforts with training and it department to train and orientate all new hires within the organization human resource administrator january 2006 to january 2012 company name city state managed the recruitment applicant tracking system moved candidates to appropriate workflow creating and closing job posting managed all new hire onboarding coordinating andor conducting new hire orientation and ensure all paperwork were 100 in compliance with federal and state regulations provided recruitment metrics reports and compile reports from hris database for the hr business partner assisted in administering and adhering to existing policies and procedures eg employee handbook and policies and procedures manuals by providing training mentoring and coaching managed annual employee benefits open enrollment coordinated logistics with benefit vendors such as aetna harford vanguard for all sites throughout the us created hr processes for hr business partner temporary staffing tuition reimbursement full cycle recruitment involved in the annual performance management process including merit increases trackedmonitored rewrite job descriptions ensure appropriate approval flow or make changes maintained relationships with staffing vendors for temporary employees point of contact for 1000 us based employees regarding benefits policies and procedures assisted in resolving personnelrelated problems addressed employee relation concerns and exit interviews responsible for all leave administration including fmla and discretionary leave tracking and notifications coordination with paid time off disability programs andor health benefits as well as return to work protocols assistant store manager january 2005 to january 2006 company name state managed exempt and nonexempt employees 68 staff members contributed to team effort by accomplishing related results as needed helped customers by providing information answering questions and obtaining merchandise requested attracted customers by originating display ideas constructed or assembled prefabricated display properties assembled product displays in windows and showcased on sales floor evaluated competition by visiting local competitor stores gathering information such as style quality and prices of competitive merchandise education masters of administrative science june 2013 fairleigh dickinson university city state bs economic 2005 economic aa liberal arts 2002 liberal arts skills adp benefits closing coach coaching competitive customer service database hiring hris hr insurance logistics director mentoring windows performance management personnel policies processes protocols quality recruiting recruitment sales staffing workflow
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HR
| 18
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principal consultant summary supply chain and logistics management professional with traditional supply chain and transformation experience developed supported evaluation of key process functions such as strategy business planning category management strategic sourcing contractor lifecycle management vendor risk management srm purchase to pay and spend analytics managed strategy execution organizational redesign strategic cost reduction and utilized technology as an enabler for supply chain effectiveness skills organization planning prioritizing flexible thinker not a destroyer of value experience 062013 to current principal consultant company name city state provide consulting services to clients on supply chain transformation initiatives including developing integrated target operating models for large procurement organizations help support the evaluation of key process functions such as strategy business development category management and vendor management provide investment recovery services which includes brokering used gas processing equipment of all types such as cryogenic amine systems high pressure separators and refrigeration systems 062006 to 092013 strategic sourcing manager company name city state monitor performance of suppliers and apply appropriate methodology to ensure expected contractual outcomes establish governance processes escalation and controls to ensure well managed and healthy partnerships investigate and propose solutions to remedy supplier nonperformance situations assess and anticipate changing business requirements and recommend changes to supply chain processes tools and systems build comprehensive category strategies utilizing market intelligence demand management sustainability supplier diversity quality and total cost of ownership and align it to stakeholder goals and strategies drive value through demand management utilizing spend analytics prepares and oversee the execution of short and long term supplier diversity strategies objectives and action plans drive contract utilization with effective implementation plans metrics and reporting facilitate critical quarterly business reviews bringing key suppliers together to drive joint feedback and continuous improvement activities for each assigned category of management develop and measure benchmarks on cost utilization of assigned categories employing industry best practices manage the supplier base by contracting new suppliers as needed and working to strengthen current supplier relationships build and employ stakeholder mapping to manage stakeholders and build relationships identify noncompliance to contracts conduct root cause analysis and resolve issues create and apply market intelligence for key commodities to drive category strategies and communicate with stakeholders develop and deliver supplier rationalization targets to reduce supplier base build comprehensive cost models to drive better understanding and results with supplier negotiations analyze and report sourcing results to senior staff deliver cost savings and compliance with corporate goals collaborate with legal staff to review and enhance the contract process develop and mentor staff to support company growth responsible for direct management of the team including budgets staffing issues resource allocation and vendor relationships conduct employee performance reviews coaching and mentoring and career development promotes work force diversity and employee safety 121981 to 062000 transportationlogistics planner company name city state coordinated the logistics tasks of material from suppliers in the us to saudi arabia ensured that all project material was received and properly packed ensured that all project material shipped was delivered to various job customer job sites on time facilitated various delivery methods including rail boat ground or air transportation using the providers software systems to manage material tracking and assist with planning and scheduling assisted in obtaining necessary transportation permits for inbound and outbound cargo as required to facilitate timely logistics processing coded and prepared proper paperwork for method of shipment ensured that materials were shipped in the most timely and efficient manner according to document processes planned the transportation route and payload selecting the mode of transportation tendering the order for transportation and tracking the shipment from pick up through delivery while maintaining cost compliance freight savings and adherence to service and contractual requirements consolidated fragmented loads to achieve freight savings while complying with service and contractual requirements initiated overchargeundercharge freight bill claims with carriers and tracked reconciliation of the same per regulatory standards prepared and updated daily and monthly logistics schedules to assure deliveries coordinating material deliveries suppliers and customers provided internal and external reports as required negotiated all contracts with freight carriers including barge airlines container and foreign ports conducted staff meetings managed all special projects knowledge of international freight transactions customer requirements commercial shipping terms enabled a role as global oil spill coordinator assisted in the administration of supply agreements for rail barge and truck carriers ensured compliance with all state federal environmental safety and hazardous waste regulations 1 page investment recovery manager city state optimized return on investment of surplus obsolete or idle equipment through reuse trade or sell on the world market via management of global investment recovery and asset rationalization strategies managed a companywide program for the identification and redeployment equipment developed and managed processes for bid auctions private or negotiated sales for divestiture of surplus equipment performed bid evaluations and recommendations for awarding contracts developed methodology and standards to calculate or quickly determine fair market value rationalization options asset evaluation business cases to optimize the financial return on the disposition of company assets department performance metrics and industry best practices developed and managed relationships with third party vendors to minimize costs associated with rebuilding repairing or disposing of surplus assets developed procedures to protect companys surplus equipment for compliance with sarbanes oxley and internal audit requirements regarding the sale and transfer of surplus assets tracked all costs associated with the identification tracking and redeployment of all surplus or idle equipment managed surplus equipment database ensuring data integrity and accuracy of asset transfers sales revenue education and training bachelors business management letourneau university state business management houston graduate school of theology houston mdivinity homiletics communications skills business development business planning hazardous waste internal audit logistics mentoring procurement repairing risk management sales sarbanes oxley scheduling strategic sourcing supplier management vendor management activities and honors expert in human capital management consultancy development strategic partnerships entrepreneurial leadership project management and business development executive training and development workshopseminar design and facilitation revenue enhancement
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CONSULTANT
| 1,222
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communications directorevent planner professional experience communications directorevent planner january 2008 to april 2014 company name city state created and launched a comprehensive communications program for department which resulted in increased visibility and awareness of the departments activities developed and executed media plans including social and paid media organized and managed all details of departments annual event showcasing iowas centenarians including securing attendance by iowas governor and lieutenant governor director of communications january 2000 to december 2007 company name city state successfully led all external communication efforts for the department including handling publicity and working closely with the media which increased visibility and awareness of the departments activities liaison for the department with several agriculturalbased committees and advisory teams collaborating on various initiatives to increase public knowledge and raise funds conceptualized and authored news to grow on column for the iowa secretary of agriculture which ran in rural newspapers and other printed media outlets throughout iowa administered the good neighbor award a firstinthenation initiative that honors iowas livestock producers for their environmental and animal stewardship media consultant for the nasda national association of state departments of agriculture us food export showcase received the leveragingcollaboration award for superior performance and innovation from the fda food and drug administration as a member of the monkey pox interagency work group as a member i implemented a collaborative multifederal state and local agency response to an outbreak of a zoonotic animal disease development coordinatorevent planner september 1997 to may 2000 company name city state successfully led all fund raising activities volunteer recruitment and event planning for the nonprofit agency managed the popular annual ppgi book fair held at the state fair grounds resulting in record sales for each of the two years involved received star performer award for organizing and supervising sold out annual dinner and securing dr ruth westheimer as keynote speaker education degree political sciencepublic administration grandview university political sciencepublic administration associate degree paralegallegal research and writing des moines area community college paralegallegal research and writing certificate in fund raising management university of indianacenter of philanthropy interests iowa council on homelessness participated in discussions and voting on efforts to remedy homelessness in iowa iowa food bank and the world food prize hunger summit participates in organizing events to help end hunger state emergency operations center seochomeland security helped coordinate emergency preparedness communication efforts within various state agencies interagency state committee coordinated events with iowa insurance division and attorney generals office for public outreach to iowans governors volunteer iowa initiative coordinated the departments volunteer response for the statewide initiative iowa council of international understanding volunteer event host drake community center worked with innercity youth on improving their writing and literacy skills iowa lutheran services volunteer teacher in the eslp english as a second language program additional information boards and committeescommunity activities iowa council on homelessness participated in discussions and voting on efforts to remedy homelessness in iowa iowa food bank and the world food prize hunger summit participates in organizing events to help end hunger state emergency operations center seochomeland security helped coordinate emergency preparedness communication efforts within various state agencies interagency state committee coordinated events with iowa insurance division and attorney generals office for public outreach to iowans governors volunteer iowa initiative coordinated the departments volunteer response for the statewide initiative iowa council of international understanding volunteer event host drake community center worked with innercity youth on improving their writing and literacy skills iowa lutheran services volunteer teacher in the eslp english as a second language program skills agency book consultant event planning fund raising funds innovation leadership managing people media plans mentoring newspapers organizing profit project management public relations speaker public speaking publicity recruitment sales supervising writing skills
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AGRICULTURE
| 937
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head chef summary to contribute my work ethic and experience to a kitchen team within a company that fosters growth experience 012016 to 012016 head chef company name city state running kitchen operations menu management prepping cooking and plating safety and sanitation hiring and termination budget control training employees communicating with food venders food orders 092013 to 012014 kitchen manager chef company name city state running day to day operations menu management prepping cooking and plating maintaining health and safety standards for all employees 022013 to 052013 line cook garde manger company name city state alternating stations as needed saut and grill practicing fifo to ensure food quality was high and spoilage cost were low followed company recipes to create dishes according to customer orders maintained sanitation health and safety standards in work areas prepping stations for next day during shift downtime expediting tickets helping source local ingredients to keep dishes seasonal closing kitchen 012011 to 012012 garde manger line cook company name city state alternating stations as needed practicing fifo to ensure food quality was high and spoilage cost were low followed company recipes to create dishes according to customer orders maintained sanitation health and safety standards in work areas prepping stations for next day during shift downtime practicing time management for ticket call helping create dishes and appetizers for events remaining attentive to multiple dishes at once during peak hours ensuring that dishes were complete in a timely manner and with high quality 012009 to 012009 garde manger company name city state followed company recipes to create dishes according to customer orders maintained sanitation health and safety standards in work areas significantly contributed to the service of the team by creating salads appetizers desserts sauces dumplings fish fry station and preparing produce remaining attentive to multiple dishes at once during peak hours ensuring that dishes were complete in a timely manner and with high quality 012008 to 012009 prep chef line cook company name city state washed cut and prepared foods designated for cooking operated highvolume equipment such as grills deep fryers griddles ovens and stovetops assisted kitchen staff with various tasks such as inventory food portioning and dishwashing portioned and wrapped the food and placed it directly on plates for service 012007 to 012008 cashier clerk company name city state received and processed cash check credit cards vouchers and automatic debit payments issued receipts refunds credits and change due to customers greeted customers entering the establishment and handled all customers concerns 012007 to 012007 sheet metal fabricator company name city state performed fabrication assembly soldering welding electrical isolation and blueprinting of refrigeration and cooling systems for yachts utilized hand and power tools such as shielded metal and gas metal arc welding equipment operated metal shaping straightening and bending machines such as brakes and shears 012006 to 012006 welder fabricator company name city state performed fabrication electrical welding mechanical painting and wheel system assembly preheated work pieces prior to welding or bending using torches or heating furnaces cut contoured and beveled metal plates and structural shapes to dimensions as specified by blueprints work orders and templates using powered saws hand shears or chipping knives 012001 to 012005 allied trade noncommissioned officer in charge company name city state demonstrated expertise as a machinist mechanic tool maker and welder coordinated and trained welding range and safety courses ensured the safety of officers and soldiers by ensuring procedures were adhered to properly responsible for inventory of all shop tools and maintenance of equipment education 2012 culinary arts orange coast college city state culinary arts 2009 bachelors culinary arts and hospitality the international cooking schools of the art institute city state culinary arts and hospitality concepts and theory safety and sanitation introduction to cooking purchasing and product identification nutrition american regional cuisine garde manger classical european cuisine introduction to pastry menu management skills blueprints budget closing cooking credit debit dimensions training employees health and safety standards hiring inventory machinist mechanical mechanic next painting peak power tools purchasing quality safety soldering time management welder welding
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CHEF
| 1,421
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digital marketing lead summary digital marketing professional with experience in sales marketing and management knowledgeable about ecommerce social media and creative digital design highlights digital advertising advertising customer serviceoriented excellent written and verbal communicator ms office proficient effective team player dependable and reliable calm under pressure experience digital marketing lead 122014 to current company name city state maintain the digital marketing board for the spa and fitness center create edit and update flyers for the digital board regarding current and upcoming events at the club upload class schedules class descriptions and corresponding videos to the digital board on a daily basis spa and fitness concierge 102014 to current company name city state demonstrated excellent customer service to all of the member and their guests compete with coworkers for monthly performance based sales bonuses and incentives recommend specific services to members depending on what he or she is looking for provide adequate knowledge of the services that we provide along with the products that we sell spa and fitness concierge 062014 to 102014 company name city state demonstrated excellent customer service to all of the member and their guests schedule appointments for massages facials personal trainers manicures pedicures etc recommend specific services to members depending on what he or she is looking for provide adequate knowledge of the services that we provide along with the products that we sell assistant soccer director 072014 to 082014 company name city state head of coaching for 6 week soccer camp with 50 kids ages 413 and 7 coaches under me when director was not present worked directly with the director of the camp to provide excellent training sessions as well as fun organized games demonstrated leadership for the other coaches to follow while participating in each drill and game that the kids played team leader sales 062013 to 062014 company name city state effectively lead the sales team and entire store in driving sales customer service and recovery by directing and acting as a role model in an competitive environment shared product knowledge with customers while making personal recommendations maintained friendly and professional customer interactions assisted customers in finding the right products to fit their needs and goals customer service leadsales associate 042012 to 062013 company name city state demonstrated that customers come first by serving them with a sense of urgency provide customers with product knowledge while making a sale opened and closed the store including counting cashopening and closing cash registers and creating staff assignments worked as a team member to provide the highest level of service to customers director of soccer 122011 to 032012 company name city state developed and promoted our soccer tournaments leagues classes and skills clinics through outside sales cold calls and flyers organized and executed a seasonal recreation soccer league with over 250 kids ranging from ages 615 coached over 350 kids a week in various soccer classes skills clinics and rec practices from ages 215 customer service director 062010 to 122011 company name city state managed over 15 employees at any given time including developing the schedule assigning tasks interviewing submitting the payroll and evaluating all customer service employees provided customers as well as the customer service employees with the correct knowledge regarding all aspects of the facility directed my staff towards handling each and every issue in a professional and timely manner while taking the lead role in personally diffusing customer complaints involved in all aspects of the soccer program including doing the majority of the coaching for kids ages 215 student athlete 082006 to 052010 company name city state student athlete which i devoted 20 hours per week to athletics while carrying a full course load gained valuable leadership and team building experience established time management skills while being committed to both schooling and athletics internship 052009 to 072009 company name city state provided operational leadership and direction for key aspects of the facility such as coaching marketing safety communications and overall management developed and maintained a database to execute marketing calls assuming overall responsibilities for the functioning of the soccer department education bachelor of arts sport management may 2010 warner university city state minor in marketing skills digital advertising marketing outside sales retail sales
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FITNESS
| 886
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facilities design and construction project manager summary having worked as the construction project manager for diverse healthcare construction projects with budgets over 20 million i am confident that i would make a valuable addition to your team i have proven success delivering projects that stay within scheduled time frames and budget constraints in addition to my professional experience i bring with me extensive education including project management professional pmp certification which further supports my business development as a facilities design and construction project manager for scripps health i am in charge of all phases of the design and construction process for construction or refurbishment projects while my onthejob experience has afforded me a wellrounded skill set including strengths in planning and negotiation i also excel at meeting project milestones highlights facilities management and development project management leadership healthcare construction design and build oshpd agency experience design process construction project initiating through closing develop and control project budget develop and manage schedules local entitlement and permitting processes project reporting status accomplishments successfully led 45420 sq ft radiation therapy project managed 357m project with a 212m construction budget directed 118m project for 29000 sq ft msk facility oversaw 40000 sq ft and 78m carlsbad project spearheaded 71m project for scim phase iii experience 082005 to current facilities design and construction project manager company name city state leadership for all phases planning scheduling and managing of the design and construction process for new construction or refurbishment projects hospital medical office buildings managed and coordinated the planning budgeting scheduling design bidding construction furnishings and relocation requirements of new construction and renovation projects selected projects include successfully led 45420 sq ft radiation therapy project managed a 357m project budget with 212m in construction costs directed 118m project for 29000 sq ft msk facility construction cost of 57m managed 40000 sq ft and 78m carlsbad project construction cost of 45m spearheaded 71m project for scim phase ii construction cost of 45m secure management support for project scope budgets and goals define project parameters in terms of time money physical objectives and external constraints establish scope budget and schedule and maintain such commitments through project initiation design construction and closeout processes understand federal state and local laws and regulations as it relates to planning health facility projects including compliance with local entitlement and permitting processes evaluate and provide guidance during all planning stages of medical facilities including construction equipment furniture comparisons options and respond to procurement agreements and standards negotiate fees and business decisions for contracts with professional contractors review and approve consultant and contractor invoices and approve change orders to contracts perform construction administration and walkthroughs to create punch lists paying attention to contract specifications to ensure compliance make certain facilities services goals for client services are continuously met through the design and construction process interfaced with property management services relating to scripps leased space including coordinated with internal real estate department and managed relationships with landlords ensure projects are completed in compliance with scripps health standards for qualityfunctionality and applicable regulatory requirements 112003 to 082008 facilities project manager company name city state delivered strategic direction coordination and project management services for facility construction and tenant improvement ti projects selected projects include sharp coronado emergency department remodel sharp chula vista catheterization lab fluoroscopy equipment replacement angiography suite psychiatric wing remodel infrastructure projects and tenant improvement projects over 15 m in costs communicated and prepared documentation for compliance with state regulatory projects identified modifications and space requirements to accommodate future or proposed operational requirements of buildings inspected buildings and advised on the feasibility of renovation or substantial alterations to the existing condition layout structure and systems to accommodate the proposed changes produced concept and approvals planning and project development to fulfill designated function and provide cost estimates for required expenditures analyzed schematic and final designs for proposed alterations of existing and new construction and their associated construction costs reviewed buildings for code compliance and made recommendations program plans and cost estimates and schedules to bring the facilities into compliance provided requests for proposal project work scopes and schedules professional service contracts amendments and construction change orders education mba university of phoeniz city state bachelor of science design science arizona state university city state certifications project management professional pmp pmi 2013 project management certificate uc san diego extension 2012 skills accomplished and driven project manager delivering managerial oversight to a construction project or series of construction projects proven track record leading overall direction administration completion and financial outcome of projects with expertise in healthcare construction proficient managing large project teams including stakeholders architectural and engineering teams general contractors and contracted consultants skillful in developing project scope budget and schedule to establish operational priorities and maintain strong relationships
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CONSTRUCTION
| 1,993
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director of business development career focus business development awardwinning sales marketing executive with extensive experience in growing and exceeding sales in multimillion dollar business operations in the food and beverage industries financial services and pharmaceutical industries pragmatic and results orientated with a focus on bottom line results and have a proven track record of achieving and exceeding the standards of performance set out for any sales project skilled in utilizing technology as a tool to improve organizational efficiency seeking an executive management position in business development summary of skills skills experience total years last used microsoft office suite expert quicken quick books expert adobe creative suite expert microsoft project expert professional experience 032014 to current company name city state responsibility for growing the baptist portfolio of eleven outpatient facilities in the fort lauderdale market developed business plans and initiatives to assess new markets and analyze business opportunities developed programs that are aimed at improving relationships with physicians by understanding practice patterns promoting relevant new services and providing training cultivated strategic partnerships to develop and enhance business alliances for baptist health south florida bhsf evaluated and analyzed sales data and provide recommendations to overall business planning strategies actively worked with crossfunctional teams to meet sales goals according to pl 032013 to 032014 director of business development company name city state formed strategic partnerships and negotiated contracts with mass retailers and distributors which resulted in the greenie tots product line being sold in national fortune 500 accounts managed the sales and marketing department which consisted of employees and vendors conducted and oversaw recruitment training and development developed new retail and institutional accounts nationwide by prospect identification execution proposal development proposal delivery and contract negotiation strategically positioned the greenie tots brand to be recognized as superior to the national brands which resulted in increased market share and additional retail placement vs the well established national brands and other major industry players oversaw the online retail marketing campaigns that resulted in increased traffic to the company websitestore and increased brand awareness at the retail level developed company wide incentive performance plan which motivated staff and resulted in a 200 increase in sales managed new and existing accounts by constantly developing new strategies to help them reach their full potential and to ensure consistent recurring revenues 082003 to 032013 pharmaceutical sales representative 2 company name city state responsible for a portfolio of billion dollar revenue medications including lipitor viagra celebrex lyrica chantix toviaz and premarin to increase market base and change physician prescribing habits effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access high volume urban customer base created regionally recognized sample model for celebrex that resulted in increased sales and reduction in sample utilization lead by example in sales performance and territory impact which allowed for additional regional responsibility including advising on customer targeting strategy how to effectively launch products in a high managed care environment and strategies to effectively differentiate our product offering from the competition implemented strategic plan for hard to see physicians by understanding the intricate details of how they operated their office and well as their compensation strategy delivered effective sales presentations to doctors and key influential staff including primary care neurology endocrinology orthopedics pain management podiatry obgyns dermatology gastroenterologists conducted managed care pullthrough initiatives for plans including humana aetna cigna medicaid united built relationships with key pt members which attributed to positive formulary acceptance of the following products relpax bextra celebrex lyrica product experience aricept bextra caduet celebrex chantix exubera lipitorpremarin pristiq relpax toviaz viagra winnerflorida south turn up the heat contest top performer award 2007 20062005 2004 012002 to 082002 intern company name city state developed and maintained monthly expense budget reports for entire managed care sales force nho to evaluate budget spending allocation of resources utilized sherlock nho software to analyze formulary status for the cluster and created reports to emphasize formulary growth decline developed spearheaded a community health fair targeted at the hispanic community in harlem ny to educate indigent patients on improving their health worked with many external partners city of new york veritas local churches media radio newspaper amptelevision assisted in the design development and implementation of branding the manage care division of pfizer by developing a logo that represented the team executed by partnering with an outside advertising agency as well as having internal focus panels to insure the logo represented the cluster trained new intern hires in the nho division on the policies and procedures as well as assisted them in getting acquainted with their new job assignments education august 2003 mba business administration florida am university city state business administration august 2003 bs business administration florida am university city state business administration skills adobe creative suite advertising agency branding budgeting budget business operations business planning business plans community health contracts contract negotiation customer relationship management delivery dermatology endocrinology finance focus functional gyn human resources management leadership logo marketing market access microsoft office suite office microsoft project neurology newspaper orthopedics pain management policies presentations primary care procedure development product development proposal development proposal quick books quicken radio recruitment retail sales strategy strategic strategic planning television veritas website
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BUSINESS-DEVELOPMENT
| 668
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finance manager summary skilled operations manager talented at improving team performance through innovative management techniques offers thoughtful comprehensive and constructive feedback to staff members to promote productivity and company loyalty highlights operations management customer relations purchasing procurement fleet management budgeting forecasting audits logistics accounting pl management business development quality assurance control collection management proficient in ms excel ms access ms project quicken ms powerpoint inoviswork sap oracle erp kronos accomplishments increased output by 32 through reorganization of locations to maximize efficiency reduced staff turnover by 45 in one year by implementing several wellreceived team and moralebuilding programs qualified location for 2 million dollar remodel by increasing sales 30 through retraining of sales team created critical kpis to track and improve ontime delivery customer issues and safety statistics boosted customer satisfaction ratings by 40 in under 4 months experience 032016 to current finance manager company name city state partner with product management and purchasing team in determining financial impact due to product cost reductions new product roll out etc performed financial statement audits of security broker dealers for purposes of secfinra purposes completed monthly quarterly and annual bank reconciliations for 11 small companies as appropriate based on findings make proposal for operational changes policy procedures processes etc fulfill responsibilities under ohsas 18001 understand and fully support ohsas 18001 system 022013 to 032016 district manager company name city state determine the hiring needs of the store interview prospects and bring on board store associates that will work courteously efficiently and effectively to meet the stores operational goals developed and managed annual operating budgets for 4 locations in the division recruited hired and trained 20 new employees for district management and store management ensure operational policies and procedures are adhered to by all store personnel 062010 to 112012 operations manager company name city state enhance the operational procedure systems and principles in the areas of information flow and management business processes and enhanced management reporting organize and intensify efficiency support services by ameliorating functions and coordinating communication between businesses and support functions perform a meaningful role in longterm planning and establishment initiatives aimed at operational distinction supervise overall planning systems financial management and control organizing the budget of the company in collaboration with the director 062001 to 062010 general manager company name city state increased profits by 20 in first year resulting in one of the best possible rois cut cost of goods sold by 13 by negotiating lower freight rates and increasing standards of product quality identified need for comprehensive business management solutions developed training program for new employees that company implemented nation wide education 2008 bachelor of arts political science grand valley state university city state 2012 jd criminal law duke university law school city state skills accounting budgeting budgets budget business development business management business processes business solutions customer relations erp financial financial management and control forecasting hiring inventory kronos logistics director management reporting ms access ms excel ms powerpoint ms project negotiating operations management oracle organizing personnel policies processes procurement product management progress proposal purchasing quality quality assurance quicken sales sap
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FINANCE
| 1,480
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rm roxanne mejia summary motivating chef competent in keeping kitchen staff on task and handling highvolume work knowledgeable about sourcing ingredients maintaining budgets and maximizing customer satisfaction works with general manager to analyze food costs and forecast business trends to make menu recommendations to meet company goals skills portion and cost control waste control budgeting and cost control food preparation techniques purchasing kitchen equipment and tools verbal and written communication dish preparation cleaning and sanitizing methods experience company name city state chef 112020 current cleaned sanitized and maintained food storage preparation and serving areas instructed cooks and other workers in preparation cooking garnishing and presentation of food monitored quality presentation and quantities of plated food across line trained kitchen workers on culinary techniques monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques assessed inventory levels and placed orders to replenish goods before supplies depleted implemented surface and equipment schedules and standards to maintain clean neat and sanitized kitchen checked stock deliveries for safety quality and quantity inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality collaborated with department staff to prepare food items in accordance with recipes and established standards supervised preparation of specialty items and customer requests to verify accuracy in production oversaw hiring training and development of kitchen employees assigned specific duties to employees to maintain productive operation of kitchen and food service talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs managed kitchen staff team and assigned various stages of food production reduced food costs by estimating purchasing needs and buying through approved suppliers supervised cooks and kitchen staff providing direction in preparing specialty items and ethnic cuisine company name city state sous chef 032017 112020 maintained highest food quality standards regarding food inventory procedures food storage and rotation trained kitchen workers on culinary techniques assisted head chef with scheduling training and professional development for team supervised all kitchen food preparation in demanding highvolume environment performed as head chef as needed to maintain team productivity and restaurant quality conducted daily line checks food reviews and taste tests to make improvements and correct deficiencies plated food according to restaurant artistic guidelines to promote attractive presentation assessed inventory levels and placed orders to replenish goods before supplies depleted helped staff adhere to tough restaurant requirements through practical discipline and motivation directed staff in restaurant kitchen and field to maintain department objectives standards guidelines and budget oversaw kitchen employee scheduling to meet all coverage needs and avoid wasted labor maximized customer satisfaction and team operations by executing commandbased structure and staff performance oversight assisted with interviewing hiring and training kitchen personnel conducted frequent line checks to keep food at proper temperatures in holding zones built strong vendor relationships to bring in top ingredients at optimal prices streamlined kitchen processes to shorten wait times and serve additional guests managed shift of 2530 staff including cooks bakers dishwashers and front of house team members liaised with vendors to purchase optimal recipe ingredients at costeffective rates liaised closely with kitchen and other departments including frontofhouse personnel improved performance of team members resulting in highquality meals produced daily company name city state anthonys point defiance 062013 072016 operated fryers and grills according to instructions to maintain safety and food quality sanitized food preparation areas grills and equipment to avoid crosscontamination from raw items kept stations stocked and ready for use to maximize productivity followed proper food handling methods and maintained correct food temperature for high scores on health inspections restocked food items throughout shift to prepare necessary ingredients for cooking and timely service maintained hygienic kitchen by regularly mopping disinfecting workspace and washing all utensils and glassware set up and performed initial prep work for food items such as soups sauces and salads maintained consistent quality and high accuracy when preparing identical dishes every day grilled and deep fried various foods from meats to potatoes maintained safe operations of food prep equipment to reduce complications and retain safety procedures assisted in preparation of menu items ranging from burgers to sandwiches washed and peeled ingredients to prepare for different meals and recipes precooked certain items during slow periods to reduce wait times during lunch and dinner rush conducted daily inspections and maintained food sanitation and kitchen equipment safety reports recorded and reported status of various ingredient stock levels to notify manager to reorder products prepared dishes in fastpaced environment working with teammates to maintain high customer satisfaction rate cooked multiple orders simultaneously during busy periods supervised cooks and kitchen staff providing direction in preparing specialty items and ethnic cuisine mentored and trained staff by teaching cooking skills and kitchen maintenance improving overall quality and performance developed process to accurately track food costs more efficiently saving in food waste education and training curtis senior high school city state high school diploma 062004
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CHEF
| 1,361
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information technology supervisor summary seeking a position as an information technology specialist over 5 years of information technology experience in the us army including over 1 year of supervisory experience trained personnel in the setup of it equipment ensuring all equipment is properly connected and functioning regularly troubleshoot and install various it equipment and systems accountable for the maintenance and inventory of over 1 million worth of it and other communications equipment with zero losses or damages possess a security and microsoft certification and a secret security clearance highlights excellent communication techniques manufacturing systems integration multidisciplinary exposure design instruction creation project management complex problem solver advanced critical thinking sharepoint microsoft excel project and visio accomplishments army achievement medal for impacting the communications network and overall success of key resolve 13 in yong san korea air force achievement medal for supporting operation iraqi freedom and performing as an outstanding senior controller certificate of achievement for outstanding support as a member of the tiger team during the windows 7 migration good conduct medal for exemplary behavior efficiency and fidelity in active federal military service experience information technology supervisor 012011 to 052014 company name city state supervise up to 10 personnel at one time delegating tasks conducting performance evaluations and providing corrective counseling as necessary train personnel in the setup and proper use of it related equipment while adhering to all policies and procedures responsible for the inventory of over 1 million worth of network communications equipment tasked by president of the united states to act as supervisor and maintain signal communications for fort bragg army base information technology technician 012009 to 012011 company name city state maintained communications equipment in order to effectively relay confidential and secret information utilized electronic test equipment to troubleshoot malfunctioning communications equipment and complete repairs as necessary regularly set up and added computer systems to a communication network installing operation systems accessing stored programs and utilizing ip addresses received training in lanwan protocols radiology technologist 052008 to 092008 company name city state routinely performed radiological examinations in a medical clinic competent and experienced in the setup and adjustment of medical devices or equipment regularly provided customer assistance ensuring all patients received timely and accurate care accountable for the accurate documentation via electronic database and file system ensuring all confidentiality was maintained command post controller 102001 to 102005 company name city state provided command control communications and information support throughout operations during peacetime emergency and disaster situations received and relayed instructions and records submitting manual and automated data products disseminated timesensitive critical information to senior leaders and support agencies education certification windows 7 microsoft fort bragg nc 2012 certification security comptia yong san korea 2012 distinguished graduate certificate information technology network communications course 2009 us army city state certificate it network and cisco routing it field services branch 2009 city state associate of science radiography 2008 northwest florida state college city state radiography certificate 2001 it tech prep trumbull career and technical center state diploma 2001 warren g harding city state skills army cisco counseling customer assistance database documentation information technology inventory ip lan windows 7 network personnel policies protocols repairs routing san supervisor test equipment troubleshoot wan
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INFORMATION-TECHNOLOGY
| 219
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it media administrator summary experienced it administrator with a keen eye for innovative solutions and 15 years of experience in troubleshooting managing and ensuring that networks and systems run at optimum capacity highlights windows apple linux and cisco ios network upgrades cisco router management technical specifications creation website creation and maintenance excellent problemsolving abilities outstanding communication skills exceptional diagnostic skills graphic design accomplishments i functioned as a member of the problem resolution and enterprise service desk teams handling over 22000 employees regarding software hardware and networking usage and configuration via telephone email and ticket tracking software level 1 level 2 and level 3 support representing over 50000 computers and devices desktops laptops printers and a diverse group of end users chiefly executive personnel i drafted a proposal for a new training department to save the company 34 million i maintained a total shrink cycle counts misc adjustments and year end inventory of less than 110 of merchandise revenue by ensuring companys policies were strictly adhered to information was accurate and reports were properly worked experience it media administrator jan 2006 to current company name city state boosted website traffic by creating an integrated social media strategy including a successful seo and linkbuilding campaign to increase the websites credibility and drive traffic created effective messaging using language graphics and marketing collateral installed software modified and repaired hardware and resolved technical issues provided base level it support to nontechnical personnel within the business identified and solved technical issues with a variety of diagnostic tools remained uptodate on the latest technologies and solutions applicable to company products reviewed technical documentation and procedures local technology coordinator jan 2012 to jan 2014 company name city state set up configured and supported internal andor external networks including wireless windows environment hp switches maintained systems windows xp windows 7 server 2003 server 2008 active directory software office medisoft v16 dentrix dexis hardware printers cameras security and network configurations troubleshot network performance issues printer issues user account issues and more recommended upgrades patches and new applications and equipment provided technical and enduser support and training as needed it trainer jan 2012 to jan 2012 company name city state trained employees for upgrade from office 2003 to office 2010 provided base level it support to nontechnical personnel within the business followed up with clients to ensure optimal customer satisfaction utilized software and tools to identify and solve technical issues windows xp windows 7 altiris remote control footprints citirx lms pos product support specialist jan 2011 to jan 2012 company name city state installed pos pharmacy software modified and repaired hardware and resolved technical issues provided base level it support to nontechnical personnel within the business utilizing a variety of software and tools unix sco mysql footprints joinme kaseya managed call flow and responded to technical support needs of customers resolved product or service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment and following up to ensure resolution local technology coordinator jan 2009 to jan 2011 company name city state set up configured and supported internal andor external networks including wireless windows environment hp switches maintained systems windows xp windows 7 server 2003 server 2008 active directory software office medisoft v16 dentrix dexis hardware printers cameras security and network configurations troubleshot network performance issues printer issues user account issues and more recommended upgrades patches and new applications and equipment provided technical and enduser support and training as needed computer networking administration instructor jan 2009 to jan 2011 company name city state taught courses leading students towards a mcsemcitp certification from approved curriculum and developed daily lesson plans to include instructional aids participated in school retention initiatives by providing regular accurate and timely feedback to students and the school concerning academics behavior attendance and more motivated students to actively participate in all aspects of the educational process completed professional development and inservice activities in accordance with college standards maintained expertise in subject area and recommended improvements in curriculum design network administrator jan 2008 to jan 2008 company name city state set up configured and supported internal andor external networks including wireless windows environment developed and maintained all systems applications and security and network configurations troubleshot network performance issues printer issues user account issues and more recommended upgrades patches and new applications and equipment provided technical and enduser support and training as needed it support specialist jan 2007 to jan 2007 company name city state performed a variety of duties in support of a computer andor client server unit windows environment installed software modified and repaired hardware and resolved technical issues setup classroom and lab environments functioned as a member of the problem resolution and enterprise service desk teams handling over 22000 employees regarding software hardware and networking usage and configuration via telephone email and remedy ticket tracking and support software representing over 50000 computers and devices and a diverse group of end users chiefly executive personnel pos support analyst jan 2005 to jan 2007 company name city state functioned as a member of the help desk team handling over 1500 franchise stores and over 600 corporate stores regarding pos software and hardware usage and configuration as well as networking via telephone and heat ticket tracking and support software level 1 level 2 level 3 representing over 20000 computers and peripheral devices printers modems caller id boxes and a diverse group of end users diagnosed system problems and contacted vendors for service andor replacement managed various areas of support including broadband connectivity and windowspos installation configuration and upgrade issues and supported all network and dial up configurations troubleshot researched diagnosed documented and resolved technical issues with a superior degree of technical knowledge and experience utilized a variety of tools for troubleshooting including remote desktop terminal server enterprise manager and query analyzer education network systems admin professional program 72015 new horizons city state completed courses in the network system professional program at new horizons computer learning center to earn comptia net microsoft mcsa cisco ccnp ccna certifications certs in progress bachelor of science technical management devry university gpa magna cum laude gpa 38 graduated magna cum laude gpa 38 skills active directory apple broadband cisco router cisco ios client server communication skills hardware network systems curriculum design clients customer satisfaction email graphic design graphics help desk hp it support lesson plans linux marketing collateral medisoft messaging mcse office windows 7 windows windows xp modems mysql enterprise network networking networks personnel cameras pos printer printers problem resolution problemsolving sco strategy switches technical support user support and training technical documentation telephone terminal server troubleshooting unix upgrades upgrade website
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DIGITAL-MEDIA
| 1,286
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office administrator professional profile skilled and highly organized professional leveraging operational and interpersonal abilities developed during education and experience to excel in administrative operations operational support track record of contributing effectively to productive operations supporting goals and assisting management in daily functions event planning and marketing efforts strong organizational skills and eye for detail able to accurately manage records and files as well as proofreading documents communication strengths proven ability to develop positive relationships with both customers and team members able to provide customer service by phone and in person clearly presenting information and answering questions as well as promptly resolving issues consistent success collaborating with team members on daily operations and special projects computer proficiencies microsoft office word excel access powerpoint and web expression constant contact and internet research and applications current education in technology management and computer skills certificates adept in spreadsheet database and presentation development key strengths demonstrated commitment to high performance and exceeding expectations as well as identifying and recommending potential improvements able to quickly learn and excel in new responsibilities as well as adapting skills to changing needs proven success in fastpaced deadlinedriven environments multitasking to manage competing priorities qualifications fundamentals office administration supervision resultsoriented quick learner microsoft office selfdirected strong problem solver professional and mature dedicated team player relevant experience promoted to office administrator ii after 24 months of employment successfully planned and executed corporate meetings lunches and special events for groups of 20 employees received a merit raise for strong attention to detail exemplary customer service and teamplayer attitude experience office administrator 012011 to 012014 company name city state support senior managers and other staff in administrative procedures answer phones and transfer calls facilitating communication between customers contractors warehouse clerks and pickup and delivery managers assist in resolving issues including incorrectly delivered packages and incorrect addresses collaborate with customer service to successfully address problems and ensure customer satisfaction maintain documentation including invoices facility work orders purchase orders and personnel records as well as processing electronic payroll entries submit terminal invoices to senior manager and corporate office prepare reports graphs and presentations distribute incoming mail and documents for office stamp and meter outgoing mail as well as coordinating express shipping for customer cod checks coordinate with vendors on facility and equipment maintenance organize interviews for potential employees effectively multitasked to manage timesensitive priorities in highvolume environment strategically managed warehouse supply ordering for terminal to maintain within 10000 student 012010 to 022011 company name city state develop skill in key office technology applications including spreadsheet database and presentation development as well as web design research company information and prepare reports and presentations collaborate in group projects conducted extensive research on company history products and services presenting results in class collaborated successfully with team members on brand analysis project public relations intern 082009 to 052010 company name city state supported chamber president and office staff managed front desk reception communicating with customers by phone and in person to provide information on welcome center and local hotels transportation and activities assisted in planning events and coordinating marketing operations filed and organized operational documents and customer correspondence maintained and updated client directory proofread email communications assisted in organizing auction event raising more than 25000 dollars consistently evaluated office operations to recommend potential improvements created volunteer application form production team member 011996 to 012007 company name city state directed assembly of automobile seat components as well as testing and inspecting seats ensured compliance with operational description to maintain safety collaborated with team members to ensure efficient manufacturing process trained new employees and answered questions successfully completed tasks ahead of schedule while maintaining quality in highpressure environment consistently demonstrated willingness to adapt to new operational tasks and assist team members continued education bachelor of science technology management eastern michigan university city state technology management administrative and information management 2010 henry ford community college city state office administration coursework coursework in administrative technology skills administrative client customer satisfaction customer service database delivery email equipment maintenance graphs inspecting manufacturing process marketing mail office office administration office skills organizing payroll personnel pick presentation development presenting presentations quality express reception maintain documentation research safety shipping spreadsheet supervision phone answer phones transportation web design
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PUBLIC-RELATIONS
| 2,116
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information technology project manager system analysis sysanalsys gs221012 professional overview highlyqualified department of defense dod program manager pm professional driven to maximize mission partner mp operational efficiency through planning project management and infrastructure technology it expertise excels at building dynamic team relationships and achieves project management process improvements looking to continue federal career as a strategic planner possessing exceptional knowledge understanding support agreements basis of estimates fiscal analysis financial reporting cost projections business proposals and increased overall responsibilities within federal service relevant professional experience january 2010 to current company name city state information technology project manager system analysis sysanalsys gs221012 holds active security clearance member of the development and business center for defense logistics agency dla defense finance and accounting service dfas program management office pmo as well as the mission partner engagement office mpeoengagement executive ee team bdm11 principle job duties engage with various disa mission partners to provide critical it requirement proficiency and project management support leveraging the disa endtoend e2e business flow process positioned as the disa program manager for dlas dynamic and complex enterprise business systems ebs test and development td environment which generates 39 million in annual revenue for the agency also serving as the primary disa subject matter expert sme government program lead pl for the dod mandated federal data center consolidation initiative fdcci providing it and project support for defense contract management agency dcma defense manpower data center dmdc office of personnel management opm and dfas disa project manager support includes skills in the following serving as the primary point of contact poc to the mission partner for identifying tracking managing and resolving project issues within operational environments oes and applications strong indepth knowledge and understanding of disa computing service offerings providing functional and technical requirement analysis of all new disa mission partner project initiatives through service request forms srfs create workload utilization documentation of customer environments schedule and facilitate mission partner stakeholder meetings to ensure all project risk has been identified and mitigated develop and manage the overall project work plan for each mission partner project to be certain all workload has been identified and completed on time coordinate with disa information assurance ia personnel to ensure that mission partner it systems have the required dod information assurance certificates and accreditation process diacap package completed making certain the customer is in compliance before implementation of their applications effectively manage project scope to ensure baseline time frames and tasks are delivered unless changes were approved through the baseline change request bcr process proactively manage the development of customer business proposals which are derived from approved bill of materials bom and solution designs sd monitor the timely acceptance of all project basis of estimate and receipt of mission partner funding analyze and coordinate with customer to review upcoming fiscal year fy cost projection ensure that the processing of authorization increases ai have been accepted monitor the judicious execution of all preparation activities for initial operating environment ioe of all mission partner it systems including arrival of hardware infrastructure and software delivery completing the ioe checklist while staying in direct communication with the customer account representative car assigned to the applications to assist in initiating mission partner billing to the appropriate billing account number ban for both implementation and recurring charges coordinate with customer and car to review support agreement for applications ensure that the timely execution of all initial operating capability ioc preparation activities have been completed including application build and testing have been concluded security technical implementation guides stigs have been applied proper ports and protocols have been identified enclave connection authority eca has been approved by the proper designating approval authority daa and golive has been coordinated transitioning projects to operational sustainment of all closeout activities resulting in full operational capability foc disa project manager experienced in various technologies multiple hardware oe chipsets including x86 itanium sparc and parisc multiple software operating systems os including windows server 2008 r2 windows server 2012 r2 red hat enterprise linux rhel hewlett packard unix hpux solaris and suse relational database management systems rdbms such as oracle and microsoft sql converged it systems including hewlett packard hp hana appliance and system analyses program sap business warehouse accelerator bwa virtual operating environment voe platforms such as microsoft vmware cloud computing environments such as disa milcloud various enterprise storage platforms including storage area network san network attached storage nas and content addressable storage cas numerous enterprise storage vendor devices such as hitachi virtual storage platform vsp and hp 3par for san netapp for nas and emc centera for cas application and database consolidation devices including oracle supercluster disaster recovery dr continuity of operations coop planning and initiation while supporting mission partner projects it systems and overall initiatives important knowledge has been obtained in the following competencies defining and collecting tracking metrics to ensure that project deliverables are produced accurate and accounted for facilitating project meetings with disa internal team members mission partners and various stakeholders hosting collaboration sessions dedicated to developing project scope formulate agendas and negotiate schedules managing expectations of mission partner it requests and notional time frames for project completion providing excellent customer service to ensure mission partner obtains operational sustainment for their applications and environments technical analysis of disa capacity services it solutions initiating processes to ensure project objectives are completed negotiate with mission partner to solve complex technical and schedule hurdles comparative analysis of modified business proposal from the original estimate analyze proofofconcept solutions application migrations compile and dissemination of all project documentation and noteworthy information to appropriate customer stakeholders presenting clear and concise weekly project status reports to management creating senior leadership briefings for high visibility mission partner initiatives supplementary key proficiencies a ccumulated an average rating score of 457 outstanding over the previous five years during annual performance work plan appraisal review superior oral and written communication skills able to convey highly technical concepts in a manner that all can understand strong technical acumen allows the development of trusted relationships with mission partner and disa functional teams routinely manages a demanding workload in spite of limited resources conflicting priorities and demanding customers outstanding team member willing to share knowledge experience and recommendations with coworkers willingly takes additional workload and responsibilities to support the overall agency mission a consummate professional that represents disa in an articulate and professional manner holds self to highest standards january 2010 to january 2014 company name city state relevant training action officer course acquisition training 101 aspiring leaders briefing techniques customer service excellence empowerment interpersonal communication network operations 100 planning programming budgeting and execution course teambuilding this is transforming disa august 2009 to january 2010 company name city state computer technician specialist managed provisioned configured built and staged operational computer systems for navymarine corps intranet project march 2008 to august 2009 company name city state it specialist step student technology education program reported to lead supervisor of disa naval service desk support independently managed and filed data tape entry into appropriate storage drives consistently received excellent evaluations on reviews education and coursework 2015 shippensburg university city state usa organizational development and leadership odl master of science concentration public organizations relevant courses applied organizational leadership and analysis ethics for public service managers leadership charge and innovation leadership theory and practice policy implementation and administration public policy analysis organizational theory and behavior research methods 2009 yti career technical instituation city state usa network and internet security administration nisa associate technical relevant areas of study applications computer hardware and technology operating systems and provisioning virtual machines security and system hardening network configurations backup imaging and disaster recovery 2006 millersville university city state usa sociology bachelor of arts certifications training and noteables comptia security certified active information technology infrastructure library itil foundation certification in it service management foundations of project management for it professionals introduction to it project management the project management professional pmp certification exam camp microsoft project 2010 level 1 and 2 training defense acquisition university developing a systems engineering plan defense acquisition university disa information systems engineering seminar ises defense acquisition university engineering management workshop emw defense acquisition university fundamentals of system acquisition management was a member of the system integration and delivery sid proposal evaluation team to negotiate new vendor award the sid team support contract is worth 45 million
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INFORMATION-TECHNOLOGY
| 303
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manager engineering manufacturing systems engineering manager summary personable engineering manager successful at building strong cross sector professional relationships manages large and complex projects for the heritage es now ms sector while maintaining high team morale and energy skilled mentor and mediator who excels at bringing out the best in team members experience company name city state manager engineering manufacturing systems engineering manager 082015 drafted action plans and led collaboration meetings with functional organization executives to review project status and proposed changes collaborated with crossfunctional teams to draft project schedules and plans manage a team of 8 direct manufacturing systems engineering mse leads within the manufacturing engineering me organization that are responsible for developing maintaining and integrating web tools to be used by manufacturing engineering and business systems and processes provide tactical and strategic it leadership and coordination for manufacturing system engineering tools products processes applications and technology support the manufacturing engineering directorate with it activities including strategy development budget and cost management product and service acquisition and delivery teaming relationships and communication activities thereby ensuring timely and cost effective delivery and customer satisfaction company name city state manager engineering process initiatives manager 042015 to 082015 managed a team of 15 direct and dotted line sectorwide process leads with an operating budget of 5m within the engineering manufacturing logistics eml process initiatives pi organization that are responsible for integrating sectorwide engineering and business processes coordinate process efforts across the sector and facilitate collaboration for consistent compliant and affordable processes consistent with cmmi and isso standards governed the sector wide development and migration efforts from sharepoint 2010 to sharepoint 2013 for engineering manufacturing logistics eml efforts include defining scope of work financial planning governance strategic planning and delivery manage all aspects of the project plan for successful phased migrations using distributed resources worked closely with the enterprise shared services team ess to streamline migration plans communications and training material for the electronic systems es sector for sharepoint 2013 company name city state manager engineering process manager 042014 to 042015 managed a team of six sectorwide process leads with an operating budget of 2m within the engineering manufacturing logistics eml process initiatives pi organization who are responsible for integrating sectorwide engineering and business processes coordinate process efforts across the engineering east organization and facilitate collaboration for consistent compliant and affordable processes consistent with cmmi and isso standards defined and coordinated sectorwide migration efforts for sharepoint 2007 to sharepoint 2010 efforts include defining scope of work financial planning governance strategic planning and delivery managed all aspects of the project plan for successful phased migrations using distributed resources directed sector wide implementations of knowledge transfersharing projects in sharepoint 2010 to include the reuse library lessons learned and idea exchange champion existing projects moving them forward by encouraging innovation communication and adoption as well as developing teams for new projects developed and administered sector wide training classes for sharepoint 2010 delivery includes campusbased and virtually led sharepoint classes containing 15 participants per class company name city state business process analyst 122012 to 042014 planned monitored and tracked assigned change request progress for quarterly software development lifecycle release schedules proactively identify and resolve issues escalate problems and facilitate crossteam coordination in support of the medicare beneficiary database suite of systems mbdss under the direction of the centers for medicare and medicaid services cms as well as the social security administration ssa served as a primary resource for interfacing with end users information technology its staff and stakeholders to develop and manage requirements for missioncritical systems and business needs articulated written and oral requirements with cms leaders subject matter experts and business partners participated in process improvement development for monitoring program progress intervention and problem solving to meet productivity quality customersatisfaction goals and northrop grumman strategic objectives received the october 2013 northrop grumman mbdss shout out award for managing a complex and difficult change request using strong organizational and leadership skills providing technical support and creative solutions to ensure the work remained on target company name city state requirements manager 042011 to 112012 oversaw various it system development processes to implement the cultural knowledge consortium ckc enterprise web based portal solution this effort was under the general direction of army tradoc g2 with a budget of 36mil maintained continuous alignment of the ckc it project scope with strategic ckc program business objectives and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent in support of the organizational mission identified ckc technical and program specific requirements while building credibility establishing rapport and maintaining communication with stakeholders at multiple levels including those external to the organization through the development of the ckc project charter project plan and functional requirements documentation presented periodic dashboard reports on the current it project future collaboration opportunities and client issues on the ckcs enterprise web based technical solution to army tradoc g2 leadership company name city state applications specialist 082009 to 022011 delivered it support for the physician practice management tool epic managing system conversions deployment performance tuning and monitoring of epic summer 2009 from epic spring 2007 performed organizational business and systems analysis to properly document workflows and execute training plans review documentation for validitycompleteness authored and participated in overall project documentation for electronic health records gathered and assessed needs from internal business units recommended solutions to resolve issues eg process workflow printing issues and access options and tested functional specifications for epic worked in partnership with multiple departments management teams physicians and personnel in the use of business and clinical information systems across the organization while incorporating electronic health record technology company name city state business systems analyst 012009 to 082009 managed a multifunctional team of employees who provided short term sdlc analysis design coding and testing for a centrally hosted web solution application for the norfolk naval shipyard while implementing cmmi level 3 best practices served as the process and product quality assurance auditor ppqa and metrics coordinator responsibilities included implementing the ppqa process on the team by developing the audit plan executing audits documenting non compliances and following up on open noncompliance actions collaborated with user representatives from public shipyards and navsea 04x sponsor to research solution alternatives define requirements for the conversion of the nweps application to a web based business intelligence application which included earned value management strategic workload forecasting human resource management and quality performance modules company name city state information architect 081996 to 012009 governed focus groups and cross functional project teams to resolve functional and technical processes with the implementation of qualitative and quantitative decision support programs for a managed care organization automated manual processes to drive gains in data trackingaccuracy workgroup efficiency and profitability through the use and creation of dashboards and adhoc reports using ms access excel and cognos data management strategies were implemented that transformed the medicaid health plan data into actionable information for improving clinical and financial outcomes with significant rois this process netted an additional 690k in capitation revenue for fiscal year 2009 evaluated and supported development integration and implementation of automated business intelligence information systems such as cognos and sas for medicaid health plan data through the use of database design modeling and management developed streamlined procedures that decreased labor time and eliminated redundancies in data management which generated a cost savings of 6k for fiscal year 2009 created a process for use by external medicare auditors that resulted in cost avoidance for optima health government programs which generated a savings between 40k and 125k in 2009 due to internal vendor review and consulting education masters of business administration project management 2011 nova southeastern university diss attending brenau university city state us project management bachelor of science management information systems 2008 norfolk state university city state us management information systems associate of science business administration 2002 tidewater community college city state us business administration skills adobe captivate blackboard business objects clarity cerner doors echimp eclipsys ehrs epic hboc macess idx imax facet heat sql server 2005 cognos erstudio minitab oracle sas sharepoint foundation 20072010 spss and pcanywhere user level advanced user of the microsoft office suite of software packages to include excel word one note outlook power point project sharepoint and visio
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ENGINEERING
| 1,714
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owner executive profile objective driven analytical creative leader with 25 years experience in business customer service higher education utilities insurance the arts and public education motivated it leader in project management client training and comprehensive development of innovative client solutions and enabling creative changes across an organization provide customer service leadership to propel business into the public arena and meet the business objectives achieve business objectives through passion commitment and experience in customer service project management team leadership technology development new business development international business system integration technology deployment process improvement e commerce quality assurance system installation change management consulting provide technology support for companies schools and individuals database development web page authoring and support digital media support network planning configurations and installation deployment system integration consulting process improvement new educational technology development professional experience 011998 to current owner company name city state highly skilled technology leader with proven success in providing innovative and creative application solutions tools and processes across organizations effective leader in applying custom business and technology solutions to maximize organizational performance create competitive advantages by utilizing cutting edge technologies technical and business acumen innovating solutions and influencing positive change across an enterprise provides marketing leadership to propel business into the public arena achieve corporate objectives through passion commitment and expertise in customer service new business development project management system integration technology deployment process 082001 to 082009 coordinator technology supportschool of fine arts company name city state oversee the technology support for the division focused on analyzing the current environment of the faculty and staff enable users to manage their support and teaching duties by relying on the available technology provide project management in the development of filemaker solutions within the division as well as coordinated solutions between other university users create training modules which allow the faculty and staff to attend sessions over their lunch breaks and allow them to learn newcurrent technology skills show opportunities in the use of cutting edge technologies innovative solutions and influencing positive change across the teaching and learning communities using superior customer service working to increase the implementation of filemaker solutions in the classroom curriculum increasing the technology use among fine arts administration faculty and staff developing websites for student signups for public music performances created and implemented important database products to increase the productivity of the administrative staff worked with it services and the school of education on an ncate project which impacts the licensure of teachers in all areas of study provided technology support which includes desktop installation of hardware and software for the administration faculty and staff of the school of fine arts in addition to technology solutions and training accountable for database solutions for the administrative staffs of the individual departments within fine arts includes tracking the admissions process for students coming to miami university and are interested in becoming involved in the arts programs developed an art portfolio review solution with web capabilities which enables the art students to submit their artwork for review by the faculty thereby allowing some them to be admitted to one of the art programs 011997 to 012001 coordinator company name city state improvement e commerce quality assurance system installation team leadership change management consulting provide technology support for companies schools and individuals database programming webpage authoring and support network planning configurations and installation digital media support marketing expertise it services technology support oversaw the desktop support for the administration and staff in it services which included developing database solutions troubleshooting technology issues and the installation of hardware and software managed the introduction of newly adopted technologies the training and support and training for these new implementations developed and implemented the print center invoicing and billing system filemaker solution which interfaced with the media services billing process filemaker solution supported classroom technologies and media services for faculty in their classroom teaching provided the primary staff support for the public student technologies centers coordinated the implementation of a joint technologies center with it services fine arts and education provided technology support for the learning technologies centers and managed the technical staff 011992 to 011997 technology manager company name city state managed it services in the student technology learning centers open to all students services included access to the internet mvs vs and novell network students were able to interact with the faculty by use of email software packages and the internet the labs employed 90 student workers each semester which included 8 student technicians who kept the labs working 19 hours a day during each semester and 24 hours a day during the two weeks before the end of the semester there were basic classes taught by the student staff to students who needed sprint courses in the software and hardware required for their courses expanded the technologies services to students in 4 public sites developed quik time training program for students using the centers expanded the student supportmanaged the technical needs of the students in the centers taught students good customer service relevant leadership positions director miami university filemaker users group principal viola sorg opera company business manager violist montage string quartet national sales manager winton associates wholesale precious stone importers local business manager international musicians union local asst business manager principal viola rome festival orchestra italy education mm phd educational leadership miami university miami university city state gpa gpa 389 gpa 389 associate computer science southwestern college of business associate accounting southwestern college of business city state gpa gpa 400 computer science gpa 400 bachelor of music washburn university city state gpa gpa 325 gpa 325 interests presentation for ohio learning network conference topic the arts and stem legislation the impact on teaching and learning presentation for miami university center for learning and teaching conference topic mu student eportfolios participated in filemaker developers conferences skills administrative arts art basic billing billing system change management competitive hardware consulting customer service customer service database database programming e commerce edge email filemaker mvs invoicing leadership team leadership director marketing access enterprise network new business development novell network organizational processes project management project management quality assurance sales manager system integration teaching desktop support troubleshooting websites additional information conference participationpresentation activities presentation for ohio learning network conference topic the arts and stem legislation the impact on teaching and learning presentation for miami university center for learning and teaching conference topic mu student eportfolios participated in filemaker developers conferences
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ARTS
| 2,304
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dealership finance manager experience dealership finance manager 032011 to current company name city state oversaw credit department staff maintained ongoing communications with clients worked to resolve credit and financing issues identified new business prospects developed strategies with sales managers established credit and financing policies and procedures reviewed and approved loan applications in a timely manner dealership finance manager 112006 to 032011 company name city state processed credit and loan applications prepared and analyzed credit reports evaluated contracts and loan agreements maintained customer database dealership finance manager 022003 to 112006 company name city state reviewed credit and loan applications prepared monthly and quarterly financial reports negotiated financing and credit terms with customers ensured compliance with all applicable financial regulations education associates degree accounting 2002 university of california city state accounting bachelor of science finance 2005 university of california city state finance want more check out our other examples see more examples summary seasoned dealership finance manager with a sound knowledge of the auto industry adept at evaluating credit requests preparing and analyzing financial reports and preparing loan agreements specialize in quickly dealing with customer credit and financing issues in a timely courteous manner core qualifications extensive understanding of credit and financing issues comprehensive knowledge of credit and loan evaluation procedures sound understanding of generally accepted accounting principles ability to motivate staff and increase productivity proficient in the use of ms office applications including excel and ms word adept at preparing financial reports and statements and analysis reports solid problem solving and communications skills skills contracts credit clients database financing financial financial reports policies sales
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FINANCE
| 1,547
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