OneClick Digital FAQs for Alexandria Library Users

How do I listen to downloadable titles?

Downloadable titles can be listened to three ways: using OneClickdigital Media Manager, using your computer's media player, or using a portable device. We strongly recommend using the OneClickdigital Media Manager to listen to OneClickdigital titles on your computer for the best listening experience. You may also listen to titles on your portable device allowing you the freedom to listen anywhere at any time. It is possible to listen to titles using most other media players available on your computer.

 

How do I install OneClickdigital Media Manager?

In order to listen to and manage your collection you need to download the OneClickdigtial Media Manager. If you selected Yes for Use OneClickdigital Media Manager as my default player when you created your account you will be brought to the Player Tutorial the first time you attempt to checkout a title. Also, the installation process will begin automatically.

For Windows computers, before you begin you will need:

  • Windows Media Player 10 
  • 200 MB of free disk space or 512 MB of RAM 

Make sure your web browser is setup to allow pop-ups.

A file download dialog box will appear that asks you to Run, Save or Cancel. Click Run.

Next you may see an additional dialog box letting you know that the publisher cannot be verified and asking you if you are sure you want to run the software. Click Run.

Next you will be prompted to install Microsoft .Net Framework 4 if it is not currently installed on your computer. Click Accept. It will take a few minutes while the installation package verifies application requirements.

Next, you will see a dialog box prompting you to install the application. Click Install. It will take a few minutes to complete the installation.

Once the installation is complete you will see a dialog box welcoming you to the OneClickdigital Media Manager. Click the Next button.

You must acknowledge that you have reviewed the License Agreement and accept the terms in the agreement. Once you have done this click Install.

Finally, click Finish. This will launch the OneClickdigital Media Manager.

Click on the Connect to Profile button, select your username, enter your PIN or password and click on Login. This will connect your online digital media collection to the media manager and allow you to listen to selections you have downloaded.

OneClickdigital Media Manager will open!

For Mac computers, visit the Mac App store to download the OneClickdigital Media Player (for OS 10.6 or greater).


What portable devices can I use to listen to my titles?

Click here to view the compatible devices list for OneClick Digital. New devices are added periodically so check back frequently or before you purchase a new device.


What software do I need in listen to titles through the OneClickdigital Media Manager?

The following software is required in order to transfer titles using OneClickdigital Media Manager:

Windows Installer 3.1 (included by in windows versions after XP)

Microsoft .NET Framework 4 (x86 and x64)

Windows Media Player 11 or higher with the latest DRM security component upgrades.

iTunes for users transferring titles to an Apple device


How many titles can I checkout?

Alexandria Library cardholders may checkout ten (10) titles each.


How long is a checkout period?

The checkout period is 14 days. After the 14 days, the title will expire and delete from your computer or device.


How do I renew a title?

The ability to renew is determined by your local library. Please contact your library administrator. If your library allows titles to be renewed, the Renew button can be found on the My Collections / Checked Out tab between the Download Now and Return Now buttons for each title. This feature is also available in the OneClickdigital Media Manager.


How long is a renewal period?

The renewal period is determined by your local library. Please contact your library administrator.


What is a Wishlist?

The Wishlist is a tool which allows you to keep track of titles that you may wish to listen to or reference at a later date. Your Wishlist titles will remain for a period of ninety days. If the Wishlist option is not available to you, it is because your library has decided not to use this tool.


How do I enter titles in a Wishlist?

If the library has enabled this feature, you can click on the Add to Wishlist button on the right-hand side of the title detail page. The title will be placed on your wishlist for 90 days.

Why does a title on the Wishlist expire?

If a Wishlist item was allowed to remain on the list indefinitely the system would eventually become bogged down. The speed of the checkouts and searches would become unacceptable. The title currently has 90 days on the Wishlist and can be added again after it has expired.


How do I add an item to my Hold list?

If the library has enabled this feature, you can click on the Hold button on the right-hand side of the title detail page. You will be given your place in line and the title will be placed on your Hold list until it becomes available.


How do I know when a title on hold is available

You will receive an email stating the title is available for checkout. For your convenience we have set the system to automatically checkout your title. When you receive the email, you can look in your My Collections / Checked Out items to download your selection.
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