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Librarians and Archivists in a fast-changing digital lanscape
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Six Mistakes the Library Staff Are Making « The Scholarly Kitchen

Six Mistakes the Library Staff Are Making « The Scholarly Kitchen | The Information Professional | Scoop.it

Rick Anderson:

In a follow-up to the six mistakes sales reps make, here's a list of six mistakes library staff can make. It's a sobering comparison. Continue reading »

Karen du Toit's insight:

Worth looking at!

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The Not-So-Secret Keys to Great Customer Service | Public Libraries Online

The Not-So-Secret Keys to Great Customer Service | Public Libraries Online | The Information Professional | Scoop.it

"Is good customer service giving patrons everything they want when they want it? Is it being nice to everyone all the time, no matter what? How can you inspire and maintain positive customer service throughout your library? These essayists agree that the impetus comes from the top, but the effect spreads throughout the organization. I hope that the following insights help your library to become a truly welcoming place for everyone!"


Via Robin Illsley
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