FAQs

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Borrowing

We want to make borrowing fair, friendly and fun – without hidden catches and sneaky small print. That’s why it’s important that all our borrowers agree to these 5 simple rules of borrowing:

  • Bring the item back clean and tidy.
  • Bring the item back on time so the next borrower isn’t kept waiting, and to avoid late fees!
  • Make sure you know how to use the item properly by following the instructions (often displayed on the item’s listing in the online inventory, or by asking one of our volunteers for help in the shop).
  • Tell us about any damages immediately here so we can fix or replace in time for the next borrower.
  • Share your feedback, stories & ideas here so we can keep improving Library of Things for future borrowers – We love it when people post reviews online e.g. Facebook.
Category: Borrowing

You can make a reservation online by signing in, browsing the catalogue, and clicking ‘Reserve’ on the item that you want. You will then be prompted to select a date on a calendar. If you want to add more items to this reservation, simply keep pressing ‘Reserve’ on the items you want and they will be put in your Reservation Cart. To complete the process click ‘Complete Reservation’. You can phone during opening hours or email us if you are having any issues reserving online and need us to complete it manually.

Category: Borrowing

You will need to select the consumables as extra along with your item. See the item descriptions to see what is required.

Category: Borrowing

A single loan is considered as the time between open days (Monday to Friday or Friday to Monday). There is no maximum borrowing time, so if you wanted an item for a week you’d pay two times the loan price. For two weeks it would be four times more, and so on.

Category: Borrowing

There is no set limit to how many items you may borrow at one time.

Category: Borrowing

Log in to your account online, and click on your username in the top right corner. Click on ‘Reservations’. You can then find the reservation and click ‘Cancel’. If you are unsure, drop us a message via email or Facebook, or give us a call during our opening hours.

Category: Borrowing

Need to extend your loan? First, check nobody else has reserved it after you. If your item is available, you can select the days you need it for. If your item is booked, you’ll have to return it at the time you planned. If not, we will charge a daily late fee. We do this to encourage the items to be ready for other borrowers, who can see via the inventory when an item is due in.

Category: Borrowing

Our objective is to make borrowing fair, friendly and fun. We know damages happen, and that 99% of the time these aren’t intentional. We simply ask that borrowers are honest and let us know about any damages.

Category: Borrowing

As mentioned above, it is not always the borrowers fault and mistakes happen, but we ask that you are honest about what has happened so we can start looking for a replacement or fix. For higher value items that require a deposit, we reserve the right to keep this in order to replace the item.

Category: Borrowing

The first time you borrow you will need to bring proof of who you are and of your address, e.g. a driving licence or passport. If you have neither of these and no other photographic proof of address we can accept two non-photographic forms of ID e.g. utility bills.

If you have signed up for Low Income membership we will need to see proof of benefits received.

Category: Borrowing

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