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Accessibility

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Accessibility statement for www.norfolk.police.uk

This statement applies to content published on the www.norfolk.police.uk website. 

This website is run by the Norfolk & Suffolk Constabulary Digital Communications Team. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader

This website uses ReciteMe, which is a widely used accessibility tool. The tool allows you to change the settings of the website, to visually adapt the website to suit your needs, including language translation and audio download.

How accessible this website is

As a force, we are committed to continuing to provide the most accessible experience of all our data, information and services.

However, we know that some parts of this website do not meet the success criterion set. The following list is not exhaustive and does not include all inaccessibility issues that may be present on this website. We are reviewing our website on a regular basis to identify and rectify present issues or examples of inaccessibility.

Parts of this website are not fully accessible. For example:

  • some pages and document attachments are not written in plain English
  • some documents contain tables that are not marked up correctly.
  • some documents have poor colour contrast
  • some heading elements are not consistent
  • some images do not have image descriptions
  • some error messages are not clearly associated with form controls
  • many documents are in PDF format and are not accessible
  • some images do not have a text alternative, so a screen reader cannot access the information.
  • there are examples where imagery has been used to display text
  • in some parts of this website PDF, Microsoft Excel, PowerPoint and Word documents are not fully accessible to screen reader software
  • some links do not make sense or clearly state the target destination, and there are hyperlinks that are duplicated more than once within the same content.
  • a logical order when tabbing through web page content is not present for all areas of our website, which can be confusing and unclear for some users who may be using keyboard only to navigate our website
  • sections of the website contain tables and bullet lists that are not styled properly, which could prevent screen reader software from recognizing or conveying information that is understandable for users
  • some video players used on this site may not be fully accessible where they are fully marked up in a way that is recognizable for screen reader software to instruct the user
  • In the chat box, the keyboard does not tab into the text box to type a message
  • The pop out calendar for any date field is not accessible using the keyboard
  • At 400% zoom and more, the Live chat box does not reflow correctly to fit the webpage.
  •  In mobile view, the live chat box is partially cut off.
  • The live chat box has grey text on a white background which may be difficult to see.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email [email protected]
  • Write to Norfolk Constabulary, Jubilee House, Falconers Chase, Wymondham, NR18 0WW
  • In line with our service standards, we aim to acknowledge receipt of all letters and emails within two working days from receipt. We’ll consider your request and get back to you as quickly as possible.

If you'd like to contact us about something else, and you need a response, please use our contact page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Digital Communications team at [email protected]

If possible please provide details to help us to identify and resolve the issue as quickly as possible.

  • the issue concerned and found
  • a copy of the URL link to the page or the page title
  • the device type used i.e. mobile, laptop, tablet device
  • which browser was used to access the site i.e. Google Chrome, Internet Explorer

We are continuously reviewing how people access our services and are keen to improve where possible.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘Accessibility Regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Norfolk Constabulary is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the Accessibility Regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We know that in some parts of this website that PDF, Microsoft Excel, PowerPoint and Word documents are not fully accessible to screen reader software.

These include:

  • content not being formatted in an accessible structure which do not meet WCAG 2.1 success criterion 1.4
  • visual elements such as images, diagrams, tables and charts have not been provided with text alternative which do not meet WCAG 2.1 success criterion 1.1.1

Videos are available with subtitles but do not have transcripts available on an HTML page which does not meet success criterion 1.2.1.

There are examples of hyperlinked text where the purpose of the link appears ambiguous and the destination may not be easily determined. This does not meet Success Criterion 2.4.4 Link Purpose (In Context) (Level A).

There are content pages which have been created without the correct use of heading tags, which may make it difficult to navigate the content sequentially. This does not meet Success Criterion 2.4.3 Focus Order (Level A).

We have identified sections of the website where tables and bullet lists are not styled properly, which could prevent screen reader software from recognizing or conveying information that is understandable for all users. This does not meet Success Criterion 2.4.3 Focus Order (Level A).

If style sheets are not being used we have identified that the available radio buttons on the ‘Contact’ page takes the user to the top of the page after completing a step in the process. This does not meet success criterion success criterion 1.3.2 Meaningful Sequence (Level A).

We will be starting the onboarding of Single Online Home from April 2023 and the process is due to complete within 12 months, once complete the majority of the accessibility issues will be addressed as part of that solution

Live chat (third party supplier)

In the chat box, the keyboard does not tab into the text box to type a message. This doesn’t meet success Criterion 2.1.1 Keyboard (Level A)

At 400% zoom and more, the Live chat box does not reflow correctly to fit the webpage.  This doesn’t meet success Criterion 1.4.10 Reflow (Level AA).

In mobile view, the live chat box is partially cut off. This doesn’t meet success Criterion 1.4.10 Reflow (Level AA).

The live chat box has grey text on a white background which may be difficult to see. This doesn’t meet success Criterion 1.4.3 Contrast (Minimum) (Level AA).

A fix for these issues is due before the end of May 2023.

Disproportionate burden

We have assessed that it would be a disproportionate burden to fix all documents published on www.norfolk.police.uk since 23September 2018. This is as the majority of these documents have either never been viewed, or are accessed extremely infrequently, and are therefore not negatively impacting users of our websites with disabilities or impairments. For this reason, we don’t believe that the cost of time and resource to fix all documents is justified.

We have assessed that it would be a disproportionate burden to resolve the "date picker" functionality on our forms, due to the cost involved and the transition to our new system being implemented by the end of the year. Keyboard users can currently type the date into the field but are unable to use the pop out calendar. 

Content that’s not within the scope of the accessibility regulations

Many of our older PDFs and Word documents are not fully accessible, for example, they may not be easy to read using a screen reader.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix every older non-essential document like old campaign PDFs.

Preparation of this accessibility statement

This statement was prepared on 7 October 2021. It was last reviewed on 28 March 2023.

A limited Government Digital Service audit was run in October 2022. An internal audit was run in November 2022 using SiteBulb's automated accessibility tool. Sitebulb's accessibility audit utilizes the open source axe library developed by Deque, running 50+ automated accessibility checks against the content and code of every page of your website. We are currently reviewing and scoping of a more detailed audit from a 3rd party supplier.  
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