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Access to eresources and help

 
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  • The links to eresources on our website will automatically prompt you to authenticate when clicked.

    The "Library eresources" authentication system isn't the same authentication system as Uni email, MyUni or MyLoans - (your Library borrowing record), so you may be able to login to MyUni but have a problem with eresources, or vice versa.

Should I login with UniKey or borrower number?
  • With some exceptions, all students and staff members receive a UniKey automatically and should use the UniKey login option. Access via UniKey to Library eresources is available to staff and currently enrolled students. Amost all students may only use their UniKey to login. If you are a student and have started to have problems, check if you are in one of the student groups below:

    Which students use Library Borrower Number login?
    If you are a postgraduate student who has submitted a thesis and still need library services to complete your degree, a postgraduate research or coursework student whose candidature has been suspended, or a student intending to study a postgraduate or honours degree, you can arrange continued access by applying for a temporary Library card through Campus Cards. Winter or Summer School students with no UniKey may also apply. You can then use the Borrower Number on your temporary card to authenticate. Apply for your card

    Staff & University Title Holders may optionally use Library Borrower Number login. University Title Holders apply for your card

If you can't login, check your browser settings first
  • Firstly, don't use Autocomplete. If your browser is automatically filling out or partially completing one or more of the boxes on the login screen, don't accept what it inserts. Delete the content and type it in afresh.

    If you are using a bookmark to access the Library webpages or a specific resource, delete the bookmark and start afresh by going directly to the Library website.

    Delete your browser cookies and cache/temporary internet files. For help, check your browser's help, or go to WikiHow: How to clear your browser's cache and cookies. If you are using a tablet, go to Settings and clear your browser's History, & Cookies and data.

    Ensure your browser's cookie settings allow third party cookies. For help, check your browser's Help, or go to Wikihow Enable cookies

Login help for UniKey users - I'm getting "Unsuccessful Login Attempt"
  • Firstly, check the troubleshooting above under "If you can’t login, try these steps first"

    Even if your UniKey is working elsewhere, Synchronise your UniKey password, wait 20 minutes, then try to login again.

    If you still have a problem, Change your UniKey password, wait 20 minutes, then try to login again.

    For forgotten passwords, or to check that your UniKey account is active, and your password is correct contact the ICT Helpdesk.

Login help for Borrower Number login
  • Only available to University staff, University Title Holders, Research Assistants, students with Postgraduate or Honours Student temporary Library cards, and Summer/Winter School students who have a UniKey but weren't enrolled in the preceding Semester, or have no UniKey and have never been enrolled at the University of Sydney

    Firstly, check the troubleshooting above under "If you can’t login, try these steps first"

    If you have recently obtained a new Staff or Student Card, a new Library Borrower Number is printed on the card.

    Ensure you enter your login details in the correct login box. Scroll down to the Library Borrower Number login box.

    Try entering your family name only, and Library Borrower Number. Ensure you don't insert an extra space at the end of the number.

    Research Assistants: login with the name of the person you report to, which is printed on your borrower card above your own name. (Don't login with their title along with their name, eg "Dr")

    Alumni who have applied to have access enabled, may only login using the database links on the Alumni services page (Library home page > Services for > Alumni)

Submitted your thesis / suspended or intending honours or post-graduate study?
  • If you are a postgraduate student who has submitted a thesis and still need library services to complete your degree, a postgraduate research or coursework student whose candidature has been suspended, or a student intending to study a postgraduate or honours degree, you can arrange continued access by applying for a temporary Library card. Winter or Summer School students with no UniKey may also apply. You then use Borrower Number on your temporary card. Apply for your card

LPAB/LEC students
Summer/Winter School students
  • If you weren't enrolled in the Semester immediately before your Summer / Winter School class, you will need to arrange a Temporary Library card from Campus Cards. You will then login using your name and the Library Borrower number on the card in the bottom set of login boxes.
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