Research

Coming soon - if you want to get involved please get in touch with us at digital@customerservice.nsw.gov.au.

A lot of exciting research projects are happening across the NSW Government, but there’s currently no easy way for teams to share their research with others. We know that research is being stored in different places by different teams across government, and often only gets used once. As a result, teams across government may be working on similar problems without even knowing it.

We've started doing some research on how we could solve this problem. We're still in the early stages of researching the problem, but we think an open user research repository for NSW Government could help.

We’re not reinventing the wheel  

There are a number of research repositories already in existence that we’re looking to for inspiration. These repositories aren’t just government, they’re also being used by universities and industry.

A few examples are:

  • Hackney Council's open user research library
  • Universities across the globe have had open research repositories for many years
  • Global companies like Airbnb, Intrepid and Polaris have also built internal user research repositories 

Want to get involved? 

We're doing some user research sessions and would love to hear from anyone able to participate in a session. We'd especially like to speak to user researchers, service designers, business analysts and product managers who are working in government or with government. If that's you, please get in touch with us at digital@customerservice.nsw.gov.au.

If you’ve got your own research repository, are thinking about establishing one, or just love user research and want to chat with likeminded people, get in touch with us, we’d love to hear from you.

 

 

 

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