Library Special Services Coordinator

Leon County BOCC   Tallahassee, FL   Full-time     Other
Posted on August 19, 2024
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Salary: $37,211.20 - $61,380.80 Annually
Location: Main Library - 200 West Park Ave. Tallahassee, FL
Job Type: Senior Management Full Time
Job Number: 077-24
Department: Office of Library Services
Division: LIBRARY PUBLIC SERVICES
Opening Date: 08/17/2024
Closing Date: 8/30/2024 11:59 PM Eastern
Pay Grade: 207
 

General Description of Duties

 

The initial salary may be up to 15% above the minimum salary based on verified related education, experience, and training above the minimum requirements.
 

The position reports to an Information Professional and primarily supports the business & workforce development needs of Leon County residents. The person in this position identifies employment and business needs based on data, and proposes and initiates services and programs related to these needs. Work involves assisting library users in selecting and borrowing materials, handling customer service issues, and other related duties as assigned. Library Special Services Coordinators uphold the mission and values of the library system when performing these duties by following library policies and procedures while providing excellent customer service to all internal and external customers.

NOTE:  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the job description nor the JDQ constitutes an employment agreement.  Both are subject to change as the needs of the County and requirements of the job change.

ESSENTIAL DUTIES

Provide Collection Access Guidance and Information Service. Provide patron assistance in using the online catalog, placing hold requests, and other online library account features. Assist patrons in locating library materials and offer alternative services when item is not found (hold request, purchase request, and Interlibrary Loan). Assist patrons with answers to informational questions in person, by telephone and electronically. Refers more complex questions to Information Professional or Supervisor. Performs collection maintenance activities such as collection promoting displays; deselecting outdated, non-circulating and damaged materials from the collection and processing them to be removed from the

Provides assistance with public access computers and other technology. Assist and provide instruction to patrons in the use of personal computers, software applications, printers, public access computers, and downloadable materials. Make sure computers are clean and functioning properly. Troubleshoot and resolve hardware and software problems as they occur and/or instruct patrons so that they can resolve their own problems. Communicate issues with TSC as needed. Schedule use of presentation equipment, laptops and peripheral equipment; instruct patrons and staff in proper use of equipment and maintain equipment. Maintains current awareness of and familiarity with new software programs, electronic resources, computer equipment and downloadable media through training, webinars, workshops, tutorials, etc. 

Supports business and workforce development efforts. Assists in the development, implementation, and evaluation of programs and services related to business and workforce development including workshops and programs. Assists with identifying funding opportunities and works with the Library’s Grants and Contracts Specialist to secure funding related to services and programs. Works with a team to build and maintain partnerships with local organizations supporting business and workforce development. Provides one-on-one assistance to patrons with job skill development and digital literacy (basic computer skills, creating resumes, completing online applications, practicing job interviewing skills, etc). Makes recommendations for the addition of analog and digital workforce development and business materials to the library’s collection.

Programming and community outreach. Plan, market and implement an array of programs for children, teens, families and/or adults. These programs will support the library’s four focus areas: Literacy and Lifelong Learning; Business & Workforce Development; Civic & Community Engagement; Arts & Humanities. Provide computer training and assistance to the public and staff, one-on-one or in groups, on the use of electronic resources (including but not limited to, SIRSI online catalog, library databases, and the Internet). Provide community outreach services through presentations promoting literacy and library use. Conduct library presentations and tours.

Engage in professional development. Participates in at least two professional development activities or workshops. Participates in other professional development activities as required by Library or Leon County BOCC. Participates in program and agency meetings, as required or requested. Perform additional tasks as assigned by supervisor.

Performs other duties as assigned.  

OTHER IMPORTANT OR MARGINAL DUTIES

All Leon County employees (regular full-time and part-time, OPS, and PRN) are required to work before, during and after a Declared Local State of Emergency (DLSOE). Participation is considered a condition of employment. 

DIFFICULTY

Position requires creativity and independent judgment to interpret and enforce library and County policies. Position requires a proactive employee to make appropriate and reasonable decisions regarding patrons of a diverse population. Employee must be able to multi-task and adhere to a schedule, including meetings, public service shifts, and project deadlines. Employee must also be able to assess and resolve library user and staff problems. Work requires some ingenuity.

RESPONSIBILITY:

Supervision Received

Employees assigned to this position duties are generally defined and require significant independent judgment in determining work methods for the accomplishment of desired results. Employee must be autonomous.

Supervision of Others

None.

INTERNAL AND EXTERNAL CUSTOMER CONTACT

Contacts are with people inside and outside the organization for the purpose of providing, exchanging, and receiving information.

EQUIPMENT AND TOOLS USED

Personal computer; word processing, spreadsheet, and data base software, SIRSI Library System; adding machine/basic calculator; copier/scanner/printer. Knowledge of personal computers in a Windows environment.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Work is performed in a library and involves desk work, standing and walking or work maybe performed in a book mobile where work involves operating a vehicle, standing, walking, sitting, stooping, reaching, and lifting, and pushing/pulling over 50 pounds.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of customer services practices in a library setting; Ability to train and communicate effectively with others; Knowledge of English grammar, spelling, and punctuation; Knowledge of PC and computer software; Ability to be punctual and dependable.

MINIMUM QUALIFICATIONS

This position requires a bachelor's degree, preferably in a business related field, or six years of job related experience.

NECESSARY SPECIAL REQUIREMENTS

Possession of a valid Class "E" State of Florida Driver's License with a favorable driving record.

All Leon County employees (regular full-time and part-time, OPS, and PRN) are required to work before, during and after a Declared Local State of Emergency (DLSOE). Participation is considered a condition of employment. 

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference check, and drug testing.

FLSA STATUS:   Non-Exempt.  Work involves handling the Library's Book Hauler where the employee typically performs paraprofessional library activities.

Revision History  October 1, 1997; November 5, 1999; October 1, 2005; December 5, 2005. May 23, 2017; February 4, 2021; December 27, 2021; June 17, 2022, and October 10, 2023.

 
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