Relative Influence of the LibQUAL+™ Dimensions on Satisfaction: A Subgroup Analysis

John H. Heinrichs, Thomas Sharkey, Jeen-Su Lim

Abstract

This research study investigates the influence of the identified LibQUAL+™ dimensions on various aspects of the user’s satisfaction with the Academic Library at Wayne State University. Multivariate regression analysis results show statistically significant impact of LibQUAL+™ dimensions on user satisfaction. Moderated regression analysis results show the moderating impact of various demographic variables on the relationships between LibQUAL+™ dimensions and user satisfaction. The results of this research can be used to alter resource allocation expenditures to improve user satisfaction.

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