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Topic: LABEL SEPARATED FROM PACKAGE!!!

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Subject: LABEL SEPARATED FROM PACKAGE!!!
Date Posted: 8/22/2009 10:23 PM ET
Member Since: 6/9/2007
Posts: 1,712
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Hi, I received a letter from the Los Angeles Bulk Mail Center, Bell CA  stating that my label had become separated from the package with a form that I have to fill out to help them find the missing book.  What is the proper procedure for me to do in reqards to the requesting member.  Should I offer to send him another book in its place?  The Post Office may or may not find this book.  I would like to make it right before this drags out for how knows how long.  Suggestions would be appreciated.  Thank you very much.  Jack

JACK C. (jconn92534)

Date Posted: 8/22/2009 10:50 PM ET
Member Since: 4/25/2007
Posts: 11,673
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First, fill out that form and get the PO looking for the book.

PM the requestor and let them know what happened and ask them what they would like to do.  I can see several options:  

Wait and see if the PO finds the book.  If not, it'll go lost and the receiver will get their credit back. 

They could mark the book received and then you can buddy them the credit back if they don't want to wait for the lost date.

You can buddy them a credit up front and then they can mark the book received.

I'd present whatever options you wish to to the receiver and ask them what they'd like to do.

Date Posted: 8/23/2009 12:58 AM ET
Member Since: 1/12/2009
Posts: 262
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Edited after reading OP again...  



Last Edited on: 8/23/09 12:59 AM ET - Total times edited: 1
Date Posted: 8/23/2009 9:24 AM ET
Member Since: 10/6/2005
Posts: 10,733
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You can also use the Contact Us button at the bottom to send feedback and ask PBS to cancel the request, which will give the receiver back their credit without adding a lost book mark to your account.

Date Posted: 8/23/2009 11:53 AM ET
Member Since: 12/28/2006
Posts: 14,177
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I worry this will happen to one of my books :-(  Lately, I've been placing the second sheet (or copy of mailing label) inside the book itself (with part showing).  Then wrapping in plastic before adding the outer wrapper (substitute scratch paper for the second wrapping sheet).  Hopefully if the outer label is removed or damaged, the book can still has a hope of getting to it's final destination. 

Good luck Jack!



Last Edited on: 8/23/09 11:54 AM ET - Total times edited: 2
Date Posted: 8/23/2009 1:17 PM ET
Member Since: 1/15/2007
Posts: 1,410
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I worry this will happen to one of my books :-(  Lately, I've been placing the second sheet (or copy of mailing label) inside the book itself (with part showing).

I do the same, but by cutting the 1 page label in half.  So far, it has not been an issue, but it's good to be safe.

Cathy A. (Cathy) - ,
Date Posted: 8/23/2009 1:58 PM ET
Member Since: 12/27/2005
Posts: 4,150
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You are not the first person this has happened to. Here's the Help doc that tells you exactly what you should do: USPS lost the book I sent! (they sent me a notice/the empty wrapping)

Date Posted: 8/23/2009 7:26 PM ET
Member Since: 11/14/2006
Posts: 2,552
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whatever you do, don't think the PO is going to find your book.  I had that happen with 7 books in a 2 month period in Feb-Mar of 08---they still haven't got back to me!

Date Posted: 8/23/2009 7:48 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I pre-wrap with clear plastic and the second half of the printed label is placed inside the clear plastic where is can be easily seen, so there's a chance for the book should something happen to the outer wrapping.  If all the wrapping is lost, then I'm SOL

Ruth
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