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EZproxy link results in a page full of symbols

Symptom
  • When accessing a resource, page loads random symbols and diamond-like shapes.
Applies to
  • EZproxy 
  • version(s): ALL
Resolution
  1. Log into your EZproxy Admin page.
  2. Under the Current Activity heading, click on the View server status hyperlink.
  3. Checkbox the following: Include extended information & Enable Sorting.
  4. Click the Update radio button.
  5. In the Databases section, look for the reference: HTTPHeader Accept-Encoding.
  6. Open config.txt.
  7. Search your config.txt file (also look in any include files) for HTTPHeader Accept-Encoding.
  8. Change the line to HTTPHeader -request -process Accept-Encoding. This makes it act locally and restricts functionality to that stanza.
  9. Save the config.txt (or include) file changes.
  10. Restart EZproxy.
  11. Clear browser cache & cookies.
  12. Open a new session of EZproxy and test link again.
Additional information

HTTPHeader directive

Page ID

13451

 
https://help.oclc.org/Library_Management/EZproxy/Troubleshooting/EZproxy_link_results_in_a_page_full_of_symbols
help.oclc.org
crawl=CC-MAIN-2022-05
53367
application/http; msgtype=response
sha1:T22ZRN66KY5UJ7HF3QQOACGJOSAWWODL
<urn:uuid:14f23af0-e604-4149-bfa1-139a4dc594e7>
2022-01-26T12:28:05Z
52.85.132.99
text/html
sha1:23E5FN4XLSH2ZRPKEBG2PCKPM5HT5SIV
<urn:uuid:3b784d89-a999-431a-81eb-889426ae2a40>
https://help.oclc.org/Library_Management/EZproxy/Troubleshooting/EZproxy_link_results_in_a_page_full_of_symbols
response
<urn:uuid:a615a5c6-11cc-481e-86c0-5a98748d5aee>
isPartOf: CC-MAIN-2022-05
publisher: Common Crawl
description: Wide crawl of the web for January 2022
operator: Common Crawl Admin (info@commoncrawl.org)
hostname: ip-10-67-67-24
software: Apache Nutch 1.18 (modified, https://github.com/commoncrawl/nutch/)
robots: checked via crawler-commons 1.3-SNAPSHOT (https://github.com/crawler-commons/crawler-commons)
format: WARC File Format 1.1
conformsTo: https://iipc.github.io/warc-specifications/specifications/warc-format/warc-1.1/