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Having trouble posting about levels? - September 27, 2016

[Post New]by bfgPanthalassa on Sep 7, 16 12:22 PM
Hi Everyone,

It’s been recently brought to our attention that some users may be experiencing issues posting replies or sending messages that contain certain characters. Due to the number of spam posts in the forum we’ve implemented some changes to our spam filter to make it more effective. However, as a result of this, it’s also been preventing people from adding posts that contain dashes and numbers together, such as posts regarding side or branch levels in our games.

The Forum Moderation Team absolutely wants to make sure people are able to receive answers to any questions they have and to participate in the forums. We’ve made sure to pass along this issue to the appropriate team so that it can be looked into further.

In the meantime, if anyone needs to post about a branch or side level, we suggest reformatting it, such as including spaces between the dash and the numbers. For example, saying “Witchville, Level 51 – 2” or “the second side level by Witchville, level 51”. This way we can make sure people are able to post or send messages about any levels they’d like while the right team is investigating this.

Thank you all for your understanding and patience. The Forum Moderation Team will make sure to post to the forums when we receive any additional details regarding this situation. If anyone has any questions, please feel free to PM one of our active Moderators.

bfgPanthalassa

Edited on 09/27/2016 at 4:45:12 PM PST


 
bfgPanthalassa
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2,450 Posts

Re:Having trouble posting about levels? - September 27, 2016

[Post New]by bfgPanthalassa on Sep 27, 16 4:44 PM
Hi Everyone,

Our teams have been working hard to address the issue that’s preventing people from posting certain content, and I’m happy to let everybody know that they were able to implement some changes to help resolve this. People are now able to include dashes followed by certain numbers, which should help if anyone has questions on or wants to provide help for side levels in the game.

To help decrease the amount of spam posted to the forums, some numbers are still unable to be posted with a dash. For these, we still recommend including spaces or other symbols between the dash and number. This way we can make sure people are still able to get help for branch levels that may be farther along. For example, saying Level 100 – 4 or Level 100, part 4 are good options.

We definitely appreciate everyone’s patience and understanding as this has been investigated. If anyone is still experiencing issues posting or sending messages please feel free to PM one of our active Moderators. We’re always happy to help as best we can.

bfgPanthalassa

 
 
 
 
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