Creating and curating your content is only part of the challenge of modern documentation. You must also deliver it to your content consumers in a way that suits them.

Benefits

  • A single location for consumers to access all your approved content.
  • Increase the visibility of your approved content, topics, and publications and provide 24/7/365 instant access.
  • Reduce the cost of publishing, storing, and distributing information.
  • Improve both the pre-sales and post-sales user experience by providing intuitive self-service capabilities.
  • Improve internal access to approved content and knowledge assets.
  • Increase revenue by linking content assets to a fulfillment system

Alongside DITA, XDeliver can also deliver video and audio content. Users can also filter content by product, version, user type, and more. This makes your content much more accessible and, as a result, more valuable to your customers.

Upload and index all non-XML assets such as legacy PDFs so that your content users can find everything in one place.

XDeliver enables agile, responsive delivery of approved content directly from your source server to any device or platform and in any language. When used to create self-service portals, Users can search, browse, find, and share approved knowledge assets faster and more efficiently.

Content comes directly from the CCMS; therefore, approved content is immediately published without risk of corruption. In addition, XDeliver blends seamlessly with your content creation, review, management, and localization tools through this tight integration.

All Bluestream products are designed to require the minimum of support from Bluestream or our partners once deployed. Additionally, XDelivery can be configured and customized by your own IT or web teams.

The screenshot below  shows a Web Portal created with XDelivery.

The screenshots below show an Interactive Service Delivery Portal again created with XDelivery.

Delivering technical documentation content via Salesforce and ZenDesk

If you use Salesforce, the Salesforce Community is where you interact with your customers. Through your Helpdesk, blog posts, FAQs, simple knowledge base posts, and so on. Until now, it has been difficult to deliver complex technical content through Salesforce. Hard to build in navigation hierarchy, embedded multimedia, and information structure. Adding XDeliver, puts your rich technical content in the hands of your customers and support team in Salesforce. The result is more effective and efficient support, more successful customer self-help, and better customer experience.

Fully integrated brand and customer experience

You’ve invested in creating great content. Your ROI depends on your customers and support staff experiencing that content in the most accessible, integrated way possible.

Fully integrate your rich technical content into your branded Salesforce site. Help your customers to easily find great support information through Community searches, right besides your forums, blog posts, and Salesforce KB articles. Dynamically update content through Bluestream’s end-to-end solution. Use XDocs tags to customize information based on user profiles, permissions, and languages. As a result deliver customer- and configuration-specific documents, policies, or procedures.

More information

XDelivery

XDelivery

XDocs & Salesforce

XDocs and Salesforce

XDocs & Zendesk

XDocs & Zendesk

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