Direct delivery cla presentation

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Discusses the expectations of today's library customers for home delivery of library materials.

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Direct delivery cla presentation

  1. 1. Signed, Sealed, Delivered: Physical Delivery of Library Material Scherelene Schatz JerseyCat and JerseyClicks Project Manager New Jersey State Library [email_address] 609-278-2640 Extension 158
  2. 2. RRS Delivery Committee Charges <ul><li>Create a national brand for home delivery that could be used for libraries anywhere who want to experiment with home delivery, possibly called YourLibrary@Home. </li></ul><ul><li>Explore the potential of connecting existing library couriers that do library-to-library deliveries on set routes into larger regional or nationally linked systems. </li></ul>
  3. 3. Excuses for not offering home delivery <ul><li>It is expensive </li></ul><ul><li>It is labor intensive </li></ul><ul><li>Customers are less likely to return materials </li></ul><ul><li>Our online system does not support </li></ul>
  4. 4. Reasons to Offer Home Delivery <ul><li>Customers expect fast and efficient service </li></ul><ul><li>Customers don’t want to wait </li></ul><ul><li>Customers want convenience </li></ul>
  5. 6. Orange County Library System <ul><li>MAYL – Materials Access from Your Library </li></ul><ul><li>Home delivery began in 1974 </li></ul><ul><li>First complete year – 9,000 items were mailed to library customers </li></ul><ul><li>By 1990, 18,000 items per month were mailed to library customers. </li></ul><ul><li>In 2008 – 800,000 items were circulated and delivered. </li></ul>
  6. 8. Topeka and Shawnee County <ul><li>Began in the mid-1980’s </li></ul><ul><li>Home delivery vs. a new parking lot </li></ul><ul><li>2007 – 153,438 items mailed=4.2% of total circulation </li></ul><ul><li>Customers are responsible for cost of return </li></ul>
  7. 10. Polk County, Florida <ul><li>2006 – B-Mail </li></ul><ul><li>Sent via USPS library book rate </li></ul><ul><li>May 2006 – 300 items were mailed </li></ul><ul><li>August 2008- 5,000 items were mailed </li></ul><ul><li>B-Mail ranks second or third in circulation each month. </li></ul><ul><li>Print books, audiobooks, and movies. </li></ul>
  8. 12. New Jersey Libraries <ul><li>Burlington County Library </li></ul><ul><li>Gloucester County Library </li></ul><ul><li>Princeton Public Library </li></ul>
  9. 14. Burlington County Library <ul><li>Library in a Bag began in June 2008. </li></ul><ul><li>Total Circulation in 2009: 27,886 </li></ul><ul><ul><li>73% of the items lent are books </li></ul></ul><ul><ul><li>20% of the items lent are DVD’s and VHS tapes </li></ul></ul><ul><ul><li>6% of the items lent are audio </li></ul></ul><ul><li>Circulation has grown to over 3,000 items a month. </li></ul>
  10. 16. Workflow at Burlington County Patron enters hold via online system Items are retrieved from stacks Check out materials to customer Package item and use Endicia software to print mailing label and postage Put package in USPS bin Item is received at customer’s home
  11. 18. Comments by Library Customers <ul><li>“ The library in a bag program has been awesome for me. I get to read the books I want and watch fairly new movies too.” </li></ul><ul><li>“ I enjoy using this service and appreciate that it is available. Very convenient. </li></ul><ul><li>“ This service is absolutely outstanding. Efficient, timely, organized system. What a blessing.” </li></ul>
  12. 20. Gloucester County Library <ul><li>MailLit began in June 2008 </li></ul><ul><li>Total Circulation in 2009: 8,626 </li></ul><ul><ul><li>76% of the items lent are books </li></ul></ul><ul><ul><li>16% of the items lent are DVD’s and VHS tapes </li></ul></ul><ul><ul><li>7% of the items lent are audio </li></ul></ul><ul><li>Circulation has grown to over 600 items a month. </li></ul>
  13. 21. Comments by Library Customers <ul><li>“ I love MailLit—hope you can expand it to ILLs. Thank you!!” </li></ul><ul><li>“ This is the best thing! It is one less errand I have to run and it makes me read more. My kids are also reading more. Thanks!!” </li></ul><ul><li>“ I love this service. Finally a good idea, executed right.” </li></ul>
  14. 23. Princeton Public Library <ul><li>Library by Mail began in August 2009. </li></ul><ul><li>Total Circulation since August 2009:536 </li></ul><ul><li>Total Bags Mailed: 424 </li></ul><ul><li>Total Library Customers: 250 </li></ul>
  15. 32. Explore the potential of connecting existing library couriers that do library-to-library deliveries on set routes into larger regional or nationally linked systems.
  16. 33. Some Services that Interconnect States <ul><li>Trans-Amigos Express – Connects Texas, Arkansas, New Mexico, and Oklahoma </li></ul><ul><li>SWON – Ohio and Kentucky </li></ul><ul><li>Kansas City Metropolitan Library and Information Network - parts of Kansas and Missouri </li></ul><ul><li>Colorado Library Courier - Colorado and Wyoming </li></ul>
  17. 34. Interconnections at State Borders <ul><li>MINITEX – Connects Minnesota and Wisconsin’s South Central Library System. </li></ul>
  18. 35. Standards for Courier Services to Interconnect <ul><li>Standard Circulation Period </li></ul><ul><ul><li>3 or 4 weeks? </li></ul></ul><ul><li>Standard Labeling Practices </li></ul><ul><ul><li>USPS? </li></ul></ul><ul><ul><li>Courier Required? </li></ul></ul><ul><ul><li>Simple </li></ul></ul><ul><li>Standard Packaging </li></ul><ul><ul><li>Padded envelopes? </li></ul></ul><ul><ul><li>Canvas or nylon bags? </li></ul></ul>

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