Tips & Tricks for eMedia Users

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Got a tip or trick using an eBook Reader or MP3 eAudio device?  Share your tip with us by submitting a comment.

Got an issue with downloading or an eBook reader or MP3 eAudio device? Fill in this form – eBook Difficulties and we will contact you as soon as possible to help you.

You may also want to call us directly at 702.507.6300.  Virtual Librarians are available Monday – Friday 8:30am to 5pm.

Freegal – why can I only stream some of the songs? Not download them?

With Freegal, you can download 6 songs per week, or stream 3 hours of music per day.

Usually, you can stream a song, or download it (and keep it forever) or both.

Some songs you can only stream. Here’s how you can tell:

When you click the three horizontal lines, to the right of the title of a song, you’ll see a pop-up box.

Freegal - a song you can only stream

Freegal – a song you can only stream

If the box has 2 choices: “Add to Playlist” and “Add to Wishlist”, that means you can only stream that song, using the blue arrow to the left of the title.

If you click the three lines and…

A Freegal song you can both stream and download

A Freegal song you can both stream and download

the box has THREE choices: “Download Now”, “Add to Playlist” and “Add to Wishlist”, that means you can both stream AND download that song.

Why are some songs different? The song’s publisher decides what you can do with that song. They’re the ones who decide if you can ONLY stream the song, or both stream AND download the song.

Getting error messages when downloading eAudio Books?

now in mp3 formatWe recently noticed patrons calling about receiving an error message when trying to download eAudio Books using OverDrive Media Console (OMC).  Some problems also have a screen they can’t seem to get rid of which is not good either.  Here is a suggestion which we have found works sometimes.

  1. On your device, open the device’s Settings
  2. Find the settings related to your browser, iOS devices will be Safari; Kindle Fire is just Web, Nexus is Chrome
  3. Look for Clear History or Data and do it
  4. Look for Clear Cookies and do it
  5. Some devices also have Clear cache so do that also.
  6. After clearing all of these, open the OMC app on your device
  7. Look for Home Menu for the OMC app. On most devices it is three lines home menu  in the upper left corner. (If you’re using the legacy version of OMC app, you won’t have a Home menu. Tap the Menu button instead).
    menu options
  8. Select Settings from the list
  9. Scroll down till you find GET BOOKS, delete the settings delete cookiesApp Cookies
  10. Next find PRIVACY, Clear History
  11. Now try re- downloading your eAudio Book.

If you still have problems give the Virtual Library a call 702.507.6300 Monday – Friday 8:30 a.m. to 5 p.m. or email us at ask@lvccld.org and we will try to help you resolve the issue.

Having problems getting all your audio book parts?

apple eAudioMP3 Audio books take longer to download than eBooks. It takes about 15-20 minutes to get the entire book. On some devices, it is best not to do anything else on the device until the title has finished downloading. Here’s a few more tips for audio book users.

  • Make sure you allow the device to completely download the audio book before doing something else.  We have found this especially true for Kindle Fire tablets.
  • If you have your screen set to time out, you may want to up the time.
  • If you get to the middle of the book and parts are missing, try re-downloading the missing parts. To do this follow these steps:
  1. Open the OMC (Overdrive Media Console) app to the menu screen
  2. Select Files
  3. Touch the book cover, you will see a list of parts
    redoadloading 1
  4. Touch the round circle on the right side of the part which is not complete. The circle turns red with a white check mark.
  5. Press the Delete buttonredoadloading 2
  6. It will now say Not Downloaded
  7. Touch the round circle for the part not downloaded (it is green now) and select Download button at the bottom of the screen.redoadloading part
  8. You should see a bar under the word Part that starts to grow blue. Wait till it is done downloading.

I’m having a problem resetting my Zinio Account password

zinio appQ: I am not receiving a new password or the one I have received is not working

A: If you are not receiving an email from Zinio in your inbox, please make sure to check your junkmail or spam folder. If you still cannot locate the password reset email there, please call 888.946.4666 for prompt assistance. Our hours of support are M-F, 7am-6pm Pacific.

If you have received a password reset email but it is not being accepted, please make sure that if you are copying and pasting the password you are not highlighting an extra space after the password. Pasting the password with the extra space will add an extra character when trying to change your password. If you are manually typing the password, please note that the password is case-sensistive, which means that you will need to type upper and lower-case letters, as necessary.

IE 11 on Windows 7 and Zinio Magazines

windows 11 install settingsIf you are upgrading to Internet Explorer 11, make sure you use the recommended settings when you first launch it.  This will allow  accessing some of the Library’s websites such as the login window for Zinio Magazines.  If you run into any other access issue please call the Virtual Library Monday – Friday between 8:30 a.m. and 5:00 p.m. or email us at ask@lvccld.org.

Please note:As of May 19, 2014, hoopla streaming movies does not work with IE 11.

I missed an ebook I had on hold. I never received a holds notification email. What happened?

MyHelpWhere you recently issued a new library card number?

If so,the title on hold may have been associated with the old library card number. Don’t worry, we can take care of it!  A member of the Virtual Library team can add your new library card number to your eMedia account and re-do the hold so you are number 1 again. To contact our Virtual Library team call us Monday – Friday at 702.507.6300  between 8:30 a.m. and 5:00 p.m. or send us an eMail at ask@lvccld.org.

We will need your new Library card number, your name, email address and the title of the book you had on hold.

If your library card number has not changed then it’s possible your email provider has blocked the notification. Whitelisting (non-spam) our sender email address donotreply@overdrive.com should help ensure this does not occur in the future.

Tired of Zinio eMails?

zinio computerThis tip is for your EMAIL Account Settings for your user account on Zinio.com.

If you are receiving unwanted email vouchers and promotions from the commercial Zinio.com site then you need to update your settings to NOT receive email offers and solicitations from the consumer side of Zinio.com. Zinio.com email communications require an opt-out step for the on online and mobile app account settings.

Here’s how to do it:account settings

  1. Go to your Zinio Online account at Zinio.com
  2. Sign into your account
  3. Scroll down to account settings (located on right side of page about a quarter of the way down) and click Account Settings
  4. Select Preferencesaccount preferences
  5. Un-check LET ZINIO DECIDE and any other update settingsaccount boxes unchecked.
  6. Scroll down Click save changes

If you are using an app you may want to read Zinio App Tips and Tricks for additional tips.
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