General support / get help

What is it?

Not sure where to start or just need some general help? Use this service to connect with LITS staff to get your questions answered.  

 

Who can use it?

Anyone including current MHC community members, alums, family members, Five College community members, and area residents 

 

How do I get it?

Use the "Get help" button on this page to open a ticket and be connected with LITS staff for support. 

 

Hours/Availability

Tickets can be submitted 24/7 and will be responded to when the Technology Help Desk is open. 

 

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Get help

Related Articles (4)

Not sure where to start? This article explains how to go about getting help or requesting a service via the AskLITS client portal.
Follow these instructions to familiarize yourself with how to view and update the tickets you've opened with LITS.
Guidance for MHC faculty and staff who are moving offices and have questions about moving their computer and phone.
Understand the "Constituency Redirection Error" in my.mtholyoke and how to resolve it.

Details

Service ID: 380
Created
Mon 6/26/23 11:07 AM
Modified
Wed 2/7/24 1:50 PM
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