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Topic: Etiquette for resolved dispute?

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Subject: Etiquette for resolved dispute?
Date Posted: 3/19/2009 11:52 AM ET
Member Since: 9/16/2005
Posts: 21
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Far and away, my PBS experiences have been good. Yesterday, though, I received TWO separate unpostable books. One was beat up (4 tears on front cover, stained first few pages), the other one I feel I'll need to wear gloves when I read it. I sent PM's to both, asking for credit back since the books were  unpostable.

Sender of beat up book got defensive, said it was a judgment call and maybe I should be more clear in my conditions. I looked, and the book had been passed around 6 times within the system and she probably inherited the conditions, so I decided to thank her for the offer and let the credit slide.

Sender of the toxic trash refunded the credit with a terse PM saying, "Credit refunded."
Question: I would like to thank sender for returning the credit quickly and without argument, but I can't quite get the words right. Ideas???

Thanks,

Jeanne (who absolutely HATES confrontation)

 

 

Date Posted: 3/19/2009 11:59 AM ET
Member Since: 9/13/2007
Posts: 2,520
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I would just say, " Thank you for taking care of this so quickly, I have marked this transaction as resolved." Also, make sure you mark the other one as unresolved. You should not have to have an RC that restates PBS guidelines (which seems to be what they are suggesting), since they didn't do as you asked and refund the credit, I'd call that unresolved.
Date Posted: 3/19/2009 12:57 PM ET
Member Since: 5/16/2008
Posts: 2,154
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They may not have been being terse, either. I mean, if it said "credit refunded, mofo" or something, maybe. But they could just be a person of few words. There's so much chatter about useless PMs and time wasters. Perhaps they just wanted to send you something alerting you that your credit was refunded. The message sounds fine to me. I don't see a need to respond at all, but if you want to, the suggestion above is fine, or just an even simpler (terser) "thanks" would be fine.

Date Posted: 3/19/2009 1:00 PM ET
Member Since: 6/25/2007
Posts: 5,637
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"credit refunded, mofo"

Oh my, that has me giggling over here.

But I agree, if you feel you need to respond, a simple : "Thank you for your prompt reply, I have marked the transaction as resolved" should be more than fine.

Date Posted: 3/19/2009 2:04 PM ET
Member Since: 8/15/2007
Posts: 3,044
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You can respond thanking them and offering to send the book back if they supply the money to do so.

Like others said though, they may not have been mad, just short in their reply. It's so hard to tell tone through the internet without over use of exclamation marks and such. It can be frustrating but I try to always give people benefit of the doubt. Maybe they were in a hurry or something, you never know.

Date Posted: 3/19/2009 6:18 PM ET
Member Since: 2/19/2008
Posts: 2,007
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What's wrong with being equally terse and responding with a simple, "Thank you."?

 

Date Posted: 3/19/2009 7:12 PM ET
Member Since: 4/25/2007
Posts: 11,496
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I'd probably be pretty terse in my reply (if I even sent one) and just say "Thanks".

Date Posted: 3/19/2009 7:52 PM ET
Member Since: 10/13/2007
Posts: 36,445
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I would think Thankyou a very valid response.  I also do not see it as terse but just acknowledging the credit returned.  Not everyone wants epic novel length PM's.  I do not see the "credit refunded" as being terse because you cannot hear the persons voice.

And stained pages makes the book unpostable no matter how many times its been in the system.

Date Posted: 3/19/2009 8:48 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I've in the past just sent  "I appreciate you returning my credit and have marked the transaction as resolved". 

Subject: resolving transactions
Date Posted: 3/19/2009 9:11 PM ET
Member Since: 11/12/2008
Posts: 1,320
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I'm sorry to hear of your unpleasant experience. I have had to ask for a couple of credits back when I received books that did not meet PBS guidelines. It is never pleasant but so far my credits have been returned to me with apologies from the sender and I have been able to mark the transaction resolved. I always thank the sender for taking care of the matter and for returning my credit. I think that is all that is needed. I hope you continue to have mostly pleasant experiences with PBS. It is a great book club. Peggy
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