Digital Banking Partner Survey

We invite all our Stepping UP delivery partners to complete a brief online feedback survey.

In collaboration with our Stepping UP partners, we have been actively promoting the digital banking classes for the last 24 months – ever since Kiwibank first announced that they were withdrawing cheque services and closing some branches. Since then, other banks have followed this lead, and now cheques, and an increasing number of local bank branches, are history.

For the last two years, Kiwibank has supported a nationwide tour by DORA, our mobile digital classroom, and working with local partners, over 2500 people have been able to participate in a 2-hour class. TSB has also provided support for digital banking classes in Taranaki during the last 3 months and many partners are now offering digital banking classes on a regular basis.

Kiwibank has extended their support for a further 12 months and we welcome expressions of interest from partners to host a visit from DORA. Please use the Feedback Survey to provide any comments on your experiences to date in offering digital banking classes and any suggestions for reaching even more people in your community.

Digital Identity – Engaging Seniors in new research

InternetNZ is seeking participants from digitally excluded groups to engage in a current research initiative focusing on Digital Identity. One of these groups is seniors (aged 65+).

Many Stepping UP partners are actively engaged in delivering programmes for seniors, whether this be Skinny Jump, Better Digital Futures for Seniors or the new Appy Seniors initiative. We are seeking your assistance in inviting seniors in your community to engage with this research.

All that is required at this stage is for seniors to complete a short online questionnaire; Internet will then select a diverse group of participants to engage in a 60-minute interview. This could be in-person (if the seniors are based in Wellington or Hutt City) or by Zoom. All participants invited to participate in the 60-minute interview will receive a $50 Prezzy card.

Please share the following link with any seniors participating in your current digital literacy programmes as a starting point:

https://www.surveymonkey.com/r/inz-id-research

You are amazing!

What an incredible achievement for Jump connections over the last four weeks!  With your support, we have together processed 2871 applications since the start of the COVID-19 lockdown on 25 March. 2545 of these have come through our home delivery self-service model and 326 have been delivered directly by 48 partners, using a range of innovative contact-less delivery methods.  We applaud all 169 Jump partners who are accepting inquiries from their communities and assisting applicants complete the online application form.  We know that these people often call you back when they receive their modems to get over-the-phone help in setting them up.  We appreciate it if can provide this help but do encourage people to contact the Skinny Helpdesk on 0800 475 4669 if there are issues you can’t easily deal with.  This is especially important if it looks like the modem might be faulty, as the Skinny Helpdesk must log this, de-link the modem from the user’s Skinny account and send us (DIAA) a request to issue a replacement modem.

So, well done in helping nearly 3000 new households connect to internet in just one month. Before COVID, we celebrated a successful month when we signed up 300 families in a month.  So while most of the world has been shut for the last four weeks, you have demonstrated that not only are you open for business, but that you responded to the shut-down challenge by expanding Jump deliveries ten-fold.  Thank you!  And of course a special thank-you to the team at the Spark Foundation and Skinny who have made this possible with such a fantastic internet connectivity product.

A quick look at the summary statistics about the people who have benefited from a Jump connection over the last month clearly demonstrates that we are supporting the groups who have been identified as being among the most digitally excluded:

Jump orders profile mix (24.4.20)

 

Libraries invited to participate in digital inclusion survey

A new library research initiative by the Equity Through Education Research Centre at Massey University is underway and library managers and staff throughout New Zealand are invited to participate.  The research seeks to investigate the role of public libraries in promoting digital inclusion and overcoming the digital divide.

We encourage all DIAA library partners delivering Stepping UP or JUMP programmes to participate in these surveys:

Library staff survey: https://www.surveymonkey.com/r/LXJGTY7

Library Managers’ Survey: https://www.surveymonkey.com/r/HRKDVMK

The research is being conducted by Dr Maggie Hartnett, Associate Professor Mandia Mentis, Associate Professor Alison Kearney, Dr Lucila Carvalho, and Dr Philippa Butler. Any questions about the research or about this survey should be referred to Maggie Hartnett, at m.hartnett@massey.ac.nz.
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