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LIS-EUR-IUG  July 2018

LIS-EUR-IUG July 2018

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Subject:

Re: Importing LM serials invoices to Sierra

From:

Karen Stevenson <[log in to unmask]>

Reply-To:

This list is for current and potential users of the Innopac system <[log in to unmask]>

Date:

Wed, 11 Jul 2018 13:50:56 +0000

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (100 lines)

Thanks John, that's useful to know. Our call was logged last Thursday but no acknowledgement so if you get a further response, feel free to flag up Glasgow has same problem call ref 660836

Regards,
Karen

-----Original Message-----
From: This list is for current and potential users of the Innopac system <[log in to unmask]> On Behalf Of John Knowles
Sent: 11 July 2018 14:43
To: [log in to unmask]
Subject: Re: Importing LM serials invoices to Sierra

Hi Karen,

Sounds very much like the problem we opened a ticket with Innovative for yesterday. Rita Fregola looking into it. The note on our view of the problem from our service desk log copied below,

John

________________________________________________________________________________________________________
John Knowles | Library Systems Manager | Information Services | Email:[log in to unmask] Telephone: +44 (0) 28 9097 6242



Dear Laura,

thanks for your service request. I'm looking into it now and I'll get back to you as soon as I complete the initial troubleshooting steps.

Kind regards,
Rita 
Rita Fregola | Senior Systems Librarian, MLIS
Edit Event	10/07/2018 16:02:11	LMcCaughan		Laura,

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

This sounds a bit like the problem Lesley had transferring invoices last year (March 2017). There is a folder /iiidb/data/acct0/approvals on the Sierra Application server. It has two files dated 9:55 today relating to transfer of invoices:

-rw-rw---- 1 iii 59 Jul 10 09:55 faxarea.info
-rw-rw---- 1 iii 1836 Jul 10 09:55 faxarea

The faxarea.info file contains the message "invoices-awaiting-acceptance file is being used, try later" which sounds significant. This is something for Innovative to resolve. It might be a problem at ftp.libnet.fi . In Lesley's video, the size of each invoice before transfer shows as "-1" , which does not seem normal.

-David
Edit Event	10/07/2018 11:40:05	LMcCaughan		Hi,

Has there been any changes that would affect the FTP process as there seems to be a problem loading ftp invoices via Sierra. We have tired loading invoices both new and old (to re-test those that previously worked) and no files are imported. We have logged out of Sierra and in again. We have included the link to a video of the process. As you can see there are no invoices imported as all lines are 0.

https://tinytake.s3.amazonaws.com/pulse/l-qub-ac/attachments/8250163/TinyTake+by+MangoApps-10-07-2018-08-23-38.mp4 

We have a number of invoices waiting to load but may have to add these manually as everything needs to be processed as soon as possible, can you please investigate this matter.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


-----Original Message-----
From: This list is for current and potential users of the Innopac system <[log in to unmask]> On Behalf Of Karen Stevenson
Sent: 11 July 2018 14:34
To: [log in to unmask]
Subject: Importing LM serials invoices to Sierra

Anyone importing serials invoices from LM into Sierra? We've been doing so happily for several months but last week it stopped working. From the Import Invoices function, we can connect to the LM server and view the invoice files, select one to import, and Sierra tells us the file imported. But nothing in the Accept/Reject tab.

LM have been very helpful in supplying different format invoice files to test (although they hadn't changed the format). And we can pull the files across via Data Exchange - all looks fine, definitely in Serials format. I have a call in with Innovative but if anyone has experience of this or any suggestions, please say!

Regards,
Karen


---------------------------------------
Karen Stevenson

Direct Line: +44 (0)141 330 6724

Library,
University of Glasgow,
Hillhead Street,
Glasgow, G12 8QE

www.glasgow.ac.uk/library

The University of Glasgow, charity number SC004401
----------------------------------------



[University of Glasgow: The Times Scottish University of the Year 2018]

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