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IdahoPTV Passport is a member benefit that provides IdahoPTV donors extended on-demand access to a rich library of quality public television programs on your television with a number of streaming video devices as well as on your computer, tablet, and smartphone.

All members with a yearly donation of $60 or more, or an ongoing monthly contribution of $5 or more, can use Passport. If we have your email on file, you should have received an email with your activation code. If you did not receive this email please contact Member Services at memberservices@idahoptv.org or call 208-373-7220 or 1-800-543-6868.

View the pages linked below for help with connected television streaming devices:

IdahoPTV Passport General Information

What is IdahoPTV Passport?
IdahoPTV Passport is a member benefit that provides IdahoPTV donors with extended on-demand access to a rich library of public television programs. Passport members can view content on a computer, tablet or smartphone, as well as a television using a streaming video device such as Roku or Apple TV.
The IdahoPTV Passport library grows every week as more series and episodes are added. Passport members can currently access more than 1,500 episodes representing many genres, including drama, science, history and the arts, as well as IdahoPTV locally produced programs, such as Outdoor Idaho.
Does IdahoPTV Passport cost anything?
IdahoPTV Passport is an added benefit available to donors that contribute $60 or more annually, or at least a $5 ongoing monthly donation. IdahoPTV Passport is not a subscription service and cannot be purchased separately.
If I do not have IdahoPTV Passport, will I still be able to watch programs for free?
Yes, free is not going away. Many of our programs are available for free on various digital platforms including On Demand at IdahoPTV.org, PBS.org, PBS mobile applications, and the PBS channels on Roku, AppleTV, and other streaming services. And of course, PBS and IdahoPTV programs will continue to be broadcast to the public for free, over the air.
Many PBS programs are available for free online viewing after they air. After approximately two weeks, many become available exclusively to Passport members. IdahoPTV also offers many locally produced specials and IdahoPTV original productions in Passport.
Do I need an email address to use IdahoPTV Passport?
Yes, an email address is required. IdahoPTV needs a Facebook, Google, or PBS account to recognize a user should have access to Passport and to give that user Passport access on our sites and apps.
Can IdahoPTV Passport be tied to more than one account?
No. Each IdahoPTV Passport can only be tied to one Google, Facebook, or PBS account. Households will have to share their login credentials unless their membership allows for multiple Passport accounts.
How many devices can use IdahoPTV Passport at once?
There is no limit to the number of devices you can be signed in on at one time.
Do I need cable or satellite television to use IdahoPTV Passport?
No. Since IdahoPTV Passport is for online streaming, all you need is a network connection and a device compatible with the PBS website or applications.
Can I live stream programs with IdahoPTV Passport?
No, episodes are uploaded for online streaming after the episodes premiere on television the first time. An exception is PBS NewsHour, which can be live streamed here, and also viewed in Passport shortly after it is broadcast over-the-air live.
Can I download videos and watch them offline with IdahoPTV Passport?
No, a network connection is required to stream video content. Third parties, such as Amazon and iTunes, may offer certain video downloads for a price.
Is IdahoPTV Passport available outside the U.S.?
All PBS streaming video - including IdahoPTV Passport - is available only within the United States due to the streaming right PBS holds.
Can I use IdahoPTV Passport while traveling?
PBS only has streaming rights within the United States, so as long as you are traveling within the country you will have access to Passport videos. When you visit a new area, that area will have a different local station - when using the PBS website or apps please change the local station to IdahoPTV to ensure full access. Instructions for doing that can be found here.
I already contribute to IdahoPTV. Can I view IdahoPTV Passport content?
Current members who donate $60 or more annually and have an active email address on file with the station will have received an email from PBS and IdahoPTV inviting you to begin the activation process. There's a chance the email may get filtered into your spam/junk folder, so be sure to look there for the message.
I think I am a current member of IdahoPTV that qualifies for Passport, but I'm not sure. How do I find out?
To see if your IdahoPTV Passport has been activated, visit the Member Lookup page and enter your email address. If no membership comes up, email us at memberservices@idahoptv.org. Most likely we didn't have an email address on file to create your account, or it is linked to an old email address we had for you.
I made a donation but did not receive an email with an activation code.
Please begin by checking you spam/junk folder. If the email is not there, please contact Member Services at memberservices@idahoptv.org or 208-373-7220. Be sure you are checking the same email account you used when you signed up for IdahoPTV Passport.
I can't find my activation code. Please help.
Please visit the Member Lookup page and follow the instructions. If you are still having trouble locating your code, please contact memberservices@idahoptv.org
What devices are compatible with IdahoPTV Passport?
A list of compatible devices is maintained at this public PBS Help Page.
Can I stream IdahoPTV Passport content through my television?
Yes. To watch on a television set, you will need a streaming device compatible with your television and PBS, such as AppleTV, Roku, or Amazon Fire TV. First, you'll need to activate your IdahoPTV Passport account and then follow these steps for connecting your AppleTV, Roku, or Amazon Fire.
IdahoPTV Passport is also supported on Google Chromecast, which uses the PBS App on the user's smart phone or tablet to cast the video to their television.
You can also use an HDMI cord connected to an HDMI-compatible computer and an HDMI-compatible television set, but this set-up may be challenging depending on how your home is set up.
How can I tell which videos are IdahoPTV Passport videos?
Passport videos are designated by a blue "compass rose" icon.
While IdahoPTV Passport does offer an expanded library of programs, PBS is not always able to obtain the online streaming rights for every program. Online streaming rights for programs may also expire, meaning a particular program that was available at one time, may not be available at a later time. PBS does make an effort to keep as many programs available as possible.
You can browse currently available IdahoPTV Passport videos on this page .
What about PBS Kids content?
While PBS Kids shows are not available in IdahoPTV Passport, you can watch them for free by downloading the PBS Kids Video app.
How do I sign in to IdahoPTV Passport?
The easiest way is to click this link.

You can also sign in at PBS.org, or at the websites of individual programs such as Frontline, NOVA, or Masterpiece.

IdahoPTV Passport Activation and Troubleshooting

I believe I should qualify for IdahoPTV Passport, but I'm not in the Member Lookup.
This likely means one of two possibilities:
  1. 1. We do not have an email address for you. Please contact us at memberservices@idahoptv.org or 208-373-7220 (8a.m. - 5p.m., Monday-Friday).
  2. 2. Or, you already activated your IdahoPTV Passport benefit under a different email address from the email you entered in the Member Lookup. You may have used an old or different email address, or, perhaps a different member of the household activated the account with their email address. Try signing in with a different email address. If that does not work, contact us at memberservices@idahoptv.org or 208-373-7220.
I did not receive my activation code. I made a contribution of a $60 or more one-time gift, or $5 or more per month but did not receive the code.
The activation email may have gone to your spam folder, please check for it there. The activation code email can take up to two hours or more to arrive in your inbox. If you never received it you can get another one sent to you by entering your email address into the Member Lookup or contact us at memberservices@idahoptv.org or 208-373-7220 (8a.m. - 5p.m., Monday-Friday) and we'll send one to you.
I signed up for IdahoPTV Passport and activated, but every time I click on a video I get a response stating that I have to be an IdahoPTV Passport member in order to view this video.
When activating IdahoPTV Passport you were prompted to sign in using either a Google, Facebook, or PBS account. That login information is now linked to your IdahoPTV Passport account and you must always use that same login information when signing in to IdahoPTV Passport. If you do not remember which option you chose, you can try each of them without doing harm to your accounts. If you need to, you can reset your password by clicking here.
You should have also received an email telling you which account you used to activate IdahoPTV Passport. The email's subject is "IdahoPTV Passport Activation Confirmation".
I have forgotten my password. What can I do?
If you do not remember your password, you can reset your password. You will be sent an email to the address you specify. When you get the email, follow the steps to reset your password.
I'm having trouble accessing IdahoPTV Passport from my Roku.
Follow these instructions: How to activate IdahoPTV Passport on Roku.
I'm having trouble accessing IdahoPTV Passport from my Apple TV.
Follow these instructions: How to activate IdahoPTV Passport on Apple TV.
I'm having trouble accessing IdahoPTV Passport from my Amazon Fire TV or Android Smart TV.
Follow these instructions:How to activate IdahoPTV Passport on Amazon Fire or Android Smart TV.
I already activated, how can I sign in?
You may sign in at the IdahoPTV video page, or at PBS.org.
I am still having trouble activating my IdahoPTV Passport and need technical support.
Technical problems? Please file a help ticket through the PBS Help website or call 1-844-230-4788. (Note: PBS provides the infrastructure and technical support for IdahoPTV Passport).
For answers to other questions, visit PBS Help.
What's the easiest way to get help on any IdahoPTV Passport topic if I have more questions?
For activation, login, and member lookup assistance contact IdahoPTV Member Services, 8 a.m. - 5 p.m. Monday through Friday: memberservices@idahoptv.org or call us at 1-800-543-6868 / 208-373-7332.
For technical assistance and other help: contact the PBS Help Desk, 10 a.m. - 11 p.m. (EST), Monday through Friday: help@pbs.org.
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