Online Surveys = Ongoing Insights

How Can We Help You?

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How Can We Help You?

Every day our fantastic customers design surveys, collect responses, and analyze results. In fact, SurveyMonkey customers have created over 400 million surveys in the past year alone!

So, while you’re collecting all kinds of important data to help you make better decisions, over here at SurveyMonkey, we’re investigating trends that occur across millions of surveys in order to identify best practices for our customers.

From determining which day of the week has the highest response rate, to figuring out the length of time respondents are willing to spend on a survey, to identifying which country has the most responsive population, it’s you—the creators and respondents alike—who provide us with the data we use to improve the practice of designing and taking surveys.

Help Us Help You!

We’re in the business of helping people collecting data, and now we need your help! What are your topics of interest? Please share with us as many as possible!

Need a few examples? Check out the Data & Insights category on the blog.

Fill out our survey below with your questions and then stay tuned for our answers.

 

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  • Your help button is not working. Seems to keep spinning and spinning.
    I am paying $300 a month and want to know how to link different surveys together and create one pie chart?

    For example, I want to run a survey monthly, but I want to compile yearly data from the questions in previous surveys using Excel. Is this possible?

    • MychalH

      Hello Lorie – Sorry about that. Could be a few issues causing the Help Button to not work. It could be a faulty cookie which may resolve the issue by clearing your cache and cookies. Here is how to clear your cookies/cache: http://www.aboutcookies.org/Default.aspx?page=2a

      You can send out support staff an email at support@surveymonkey.com

      Through using the same survey and “Filtering by Property” you will be able to organize your data in the way that you are looking for as this Filter allows you to filter by a date range. This way, you will be able to only see on year’s worth of data, or one month’s based upon the date range that you enter. If you do not apply any filter, you will see all of the data together by default.

      Take a look at this FAQ on Filtering by Property:
      http://help.surveymonkey.com/app/answers/detail/a_id/254

      If you have more questions, please send them to support@surveymonkey.com so we can best assist you.

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Ever wonder what SurveyMonkey’s really made of?

Ever wonder what SurveyMonkey's really made of?

Read our engineering blog »
https://www.surveymonkey.com/blog/2011/11/14/how-can-we-help-you/
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