Tag Archives: RoboHelp

Reader Question: “My Wish List for Technical Writing Tools”

I recently received a comment from a reader who sent me a wish list for technical writing tools. Sam from Canada writes, Hi Tom, I’ve been enjoying your posts along with Mark Baker’s. You both have good points about technical writing trends. I could be totally wrong, but maybe it’s not the tech writers that are resisting Continue Reading »

Messages from My Tech Comm Sponsors — November 2011

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Each technical communication conference I attend, one of the activities that attendees look forward to is strolling through the exhibit hall, perusing the various tech comm booths, picking up freebies and fliers, listening to vendor pitches, and generally taking in the tech comm world of products. With that in mind, and as an opportunity to Continue Reading »

Why Help Authoring Tools Will Fade

I read a blog post the other day that I can’t stop thinking about. In the Myth of Single Sourcing, Michael Hiatt writes, The main issue for me is between authoring static in-house documents using single-sourcing methods before publishing, or capturing information sources dynamically after publishing from online social networks, linked data sources, and knowledge Continue Reading »

What We Learn from Help Authoring Tool Surveys

Recently the Hat Matrix Blog (aka, the Mad Hatter) published the results of a tools survey that included 590 participants. The respondents were asked what authoring tools they used on a regular basis. They answered as follows: Flare: 40% Framemaker: 33% RoboHelp: 27% Author-it: 13% Dreamweaver: 13% HTML Help Workshop: 12% Madpak: 12% WebWorks ePublisher: Continue Reading »

With All This Fuss About Tools, Three Best Practice Attitudes

A few weeks ago I started experimenting with surveys in my sidebar, mostly informal, and mainly to try out different WordPress plugins. Little did I know my surveys would incite so much controversy. The latest poll, “Which Authoring Tool Is Best for You?” has received nearly 600 votes from people around the world, and was Continue Reading »

Podcast — Tackling Godzilla: A Writer/Usability Consultant Reflects on the Largest Project of her Career

Download MP3 Duration: 30 min. In this podcast, I talk with Theresa Putkey, a writer/usability consultant in Vancouver, about the largest project of her career. She explains how she approached a project that had upwards of 2,500 help topics, many of which consisted of duplicate content. She explains how she transitioned from RoboHelp to Flare, Continue Reading »
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