Putting my service model into words – PCCM

I hold a service philosophy close to my heart.  Over eight years ago, I started putting this service model into words.  I call it PCCM. Many stores have shifted their focus to customer service and can easily fit into this service model.   No matter if you work in a library, in a grocery store, a … Continue reading Putting my service model into words – PCCM

So you want to be a manager… a good one.

Being a good manager boils down to three points:  Communication, Knowledge, and Honesty.  They are vital - to have buy-in, to be productive, and to solve problems.  Effective managing is a balance between being professional and being human. Honesty.   No matter what level of management, you have to respect the hierarchy.  You are never the … Continue reading So you want to be a manager… a good one.

Smile – even when you don’t want to: customer service

I love to people watch.  But not the creepy kind of people watching.  Just the people fascinate me kind of people watching. I was watching an episode of TNG and I laughed because Data's role in the episode was to be fascinated by people doing ordinary things.  That is so me. And that episode got … Continue reading Smile – even when you don’t want to: customer service

What Outreach means to me…

Outreach simply means reaching out to your community.  You don't have to leave your desk to connect with the community - but it helps. You don't need a bookmobile or a vehicle.  You don't even need to be a librarian. I have learned firsthand from some of my patrons - it is up to us … Continue reading What Outreach means to me…

Here To Help

I offer advice and assistance to people on a daily basis.  And I kept thinking, I wish I could put my knowledge and resources in one logical place.  I love my library world.  I began as a library shelver on my 18th birthday, never stepping into a public library before.  I didn't know anything about … Continue reading Here To Help
https://tinaheretohelp.com/category/customer-service/page/2/
tinaheretohelp.com
crawl=CC-MAIN-2019-51
132401
application/http; msgtype=response
sha1:KXQRQKCFY6ZOKBA2B2HKNGQ35A6RL553
<urn:uuid:98429c3e-e4c6-4757-90f3-a2cd417560dd>
2019-12-06T05:28:22Z
192.0.78.25
text/html
sha1:R2ZE64U6FUQHCCVWQ2NIEUH4EAZZV26Z
<urn:uuid:fc091018-2978-4547-838f-01db6668d878>
https://tinaheretohelp.com/category/customer-service/page/2/
response
<urn:uuid:42ac7ce6-3524-458c-96c8-29c702221386>
isPartOf: CC-MAIN-2019-51
publisher: Common Crawl
description: Wide crawl of the web for December 2019
operator: Common Crawl Admin (info@commoncrawl.org)
hostname: ip-10-67-67-206.ec2.internal
software: Apache Nutch 1.16 (modified, https://github.com/commoncrawl/nutch/)
robots: checked via crawler-commons 1.1-SNAPSHOT (https://github.com/crawler-commons/crawler-commons)
format: WARC File Format 1.1
conformsTo: http://iipc.github.io/warc-specifications/specifications/warc-format/warc-1.1/