FAQs: First Destination Survey Reminder Emails

Tawnya -

  • Can I change the subject of the reminder emails? 
    • Yes! If you select the Custom Sender option above the Name, Title and Subject entry you will be see the option to customize both the from name and subject line for each reminder email. 
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  • Who gets the invitation email? 
    • All recipients added to your survey. You can find these recipients on the Student Tracking page in your survey.
  • Who gets each reminder email?
    • Reminder 1 - 4: students who have not yet responded to the first destination survey.
    • Final reminder: students who have not yet responded and students that responded that they are still seeking employment.
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  • Who do the invite and reminder emails come from?
    • In a students inbox, the emails will appear from the custom sender you set up in creation. 
  • How did you pick two weeks as the default for invitation emails?
    • In 2017 we did a lot of research on the most effective way to increase response rates. We found that reminder emails were the most effective when paired with an incentive and sent around 10:00 am during the week. We saw a 15% increase in response rates with each reminder email we sent in 2017 which is why we have built this into the product. 
  • Will invitations and reminders go out to students on drafting surveys? 
    • No, survey responses are only accepted on Published surveys. You can still report on any responses that exist on a drafting survey. 
  • If I add a student to the FDS after the first invitation has already been sent, what happens?
    • The newly added student will receive the invitation email once added to the survey, then they will receive the subsequent reminder emails.
  • Will archived students receive invitations and reminder emails? 
    • No, any archived students will not be able to submit responses on First Destination Surveys. This means they will receive no email communication and will not see the dashboard card either.
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  • Can I set invitation and reminder email dates in the past?
    • Yes, you can set invitation and reminder emails in the past. Any emails with past send dates will be sent within 10 minutes to any recipients added to the survey. If you do not want to send the invitation and reminder emails to students please reach out to the support team
  • Can I change the top section of the email to students? 
    • Thank you for reaching out. In order to keep the First Destination invitation and request message consistent for students you will not be able to edit the standard Handshake sections of the emails. Do you have updates that you would like to see the standard messages?  If you would like to see updates to this language please reach out to the support team.
  • Can I send custom messages and reminders to students that are added to the survey?
    • Yes, you can use the bulk action Send Email to Surveyees. Tip: copy the link in the Survey Setup Details section to direct students to this survey. 
      • Note: The survey link will only appear if the survey is published and there are recipients on the survey. Students will need to login to Handshake to submit a response if they are using this link. 
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  • Will invitations and reminders go out to students on drafting surveys? 
    • No, survey responses are only accepted on Published surveys. You can still report on any responses that exist on a drafting survey (so you can move a published survey to a draft). 
  • How can I see the data about my invitation and reminder emails?
    • We have an update coming to the student tracking page of Handshake by the end of March that will show you the status of each of your graduation groups. Keep an eye out for the product announcements! 
  • Can I change the deadline date for Handshake sponsored gift cards?
    • These dates are set up with a deadline of 2 weeks out from any date that the launch or reminder emails are sent.
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