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How am I notified when a hold is available?

I have had two holds that came in and I just happened to log onto the website and see that the item was in. No notification was received for either. I tried to look online to see what notification was set and don't see how to set this under preferences.
Last Updated: Jul 03, 2013  |  51 Views
Topics: Catalog, Holds

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Answer

Thanks for your question!  

A lot of this depends on the timing.  If the item(s) you requested just came in today, we wouldn't have notified you yet.  Overnight, our circulation system processes all the holds that came in during the previous day and then the next day the calls and emails go out.

So you might have checked your account earlier than our automated process did, as the hold does show when you look up your record online.

Unfortunately you aren't able to check or change how we notify you about holds yourself from home.  However, if you reply here with your card number, or give your local branch a call, we can check your account and tell you if we contact you via phone, email, or, text.  However, due to privacy and personal information concerns, you would need to change your notification preference in person.

Let me know if you have any other questions or concerns - thanks again!

Russ Harper
Library Specialist
Answered by Russ HarperBookmark and Share

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