Accessibility

This accessibility statement applies to her.nottinghamshire.gov.uk.

This website is run by Nottinghamshire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • the heading structure is not correct on a number of content pages

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact our customer service team in the first instance.

We’ll consider your request and get back to you within five working days.

If you cannot view the map to your nearest council office on our ‘visit us’ page, please call us via 0300 500 80 80.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Via phone: Download the Relay UK app or using your existing text phone prefix our dedicated text Relay number with the Relay UK code (18001)

Contact us using Relay UK: 18001 01623 434 993

Visiting us: Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Nottinghamshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following listed below:

Non-accessible content

The content listed below is non-accessible for the following reasons.

You cannot navigate the interactive map page with a keyboard.

Content that’s not within the scope of the accessibility regulations

Interactive maps

We use maps to share geographic information about the historic environment on the website. Maps are exempt from the accessibility regulations.

It is not possible for someone using a keyboard to use the interactive map and therefore to access datasets and layers. This fails WCAG 2.1 success criterion 2.1.1 Keyboard (A).

Some images within the maps do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

It is not possible to increase the size of all text by up to 200%, so that partially sighted people can comfortably read content. This fails WCAG 2.1 success criterion 1.4.4 Resize text (AA).

The language for the interactive map page is not specified because adding language will break some map functionality, so people using a screen reader may not hear the correct pronunciation. This fails WCAG 2.1 success criterion 3.1.1 Language of page (A).

It is not always possible to tell which element has keyboard focus so sighted keyboard cannot see where they are on the page. This fails WCAG 2.1 success criterion 2.4.7 Focus visible (AA).

What we're doing to improve our accessibility

We have an ongoing commitment to make our website as accessible as possible to all. 

Preparation of this accessibility statement

This statement was first prepared on Monday 01 October 2022. It was last reviewed on 02 October 2022.
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