tag:blogger.com,1999:blog-7436915084701775452.post618425942863865992..comments2015-07-02T01:58:26.291-07:00Comments on <b>Smashwords</b>: Amazon's Hachette Dispute Foreshadows What's Next for Indie AuthorsMark Cokerhttp://www.blogger.com/profile/05039664167177159146noreply@blogger.comBlogger51125tag:blogger.com,1999:blog-7436915084701775452.post-49852858659093426222014-08-22T20:20:13.759-07:002014-08-22T20:20:13.759-07:00Amazon are acting a lot like Microsoft - trying to...Amazon are acting a lot like Microsoft - trying to gain the MONOPOLY on e-books - so that authors of e-books cannot sell them anywhere else. When I get around to publishing my e-book on smashwords, I am hoping that I can tell smashwords to sell everywhere EXCEPT Amazon. I detest their anti-competitive and monopolistic behaviour. If that means a drop in my e-book sales then so be it!!!! There are other reasons why I dont particularly like Amazon. The first is their Kindle e-reader. You cant buy e-books from anyone else other than kindle. I think this monopolistic behaviour is rude and goes against good business practices - just like Microsoft tried to do. Historiahttp://www.blogger.com/profile/16240118158098699822noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-70432199615049845382014-06-09T23:05:07.796-07:002014-06-09T23:05:07.796-07:00Excellent post. I&#39;m definitely one of those ...Excellent post. <br /><br />I&#39;m definitely one of those &quot;careful, you&#39;ll end up in my novel&quot; authors. In my first novel, which can be found on Smashwords, I go after companies like Wal-Mart pretty hard. As for Amazon, I worked for them for about six months and the experience was so traumatizing that I wrote a play based on it. I want to show people the damage that companies like this are having on average Americans and their families, because it&#39;s real. Amazon Fulfillment Centers are basically sweatshops and the level of physical, mental and emotional abuse that goes on is staggering. It&#39;s all in the name of money. So, the fact that Amazon would pull some heavy handed crap like this comes as no real surprise to me. The fact that Stephen Colbert has literally given the middle finger to Amazon made me stand up and cheer. <br /><br />My play is supposed to premier in the next few months and I&#39;m thinking that I may send Bezos a ticket.Greg Martinhttp://www.blogger.com/profile/00288434800320792428noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-55141529336290741962014-06-08T12:10:07.955-07:002014-06-08T12:10:07.955-07:00@Richard Schneider I get the majority of my sales...@Richard Schneider<br /><br />I get the majority of my sales through the Smashwords premium catalog (i.e., Apple, B&amp;N, Kobo, etc.). Amazon is a distant fifth behind the stores in the premium catalog. Despite being the &quot;world&#39;s largest market,&quot; Amazon does very little for me.<br /><br />However, I&#39;m not going to diss it. A revenue stream is a revenue stream, no matter how small it may be. As some of my writer friends found out with KDP Select, when your only revenue stream goes away so does your only source of income.cdreimerhttp://cdreimer.myopenid.com/noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-6064751947968222712014-06-08T09:46:05.391-07:002014-06-08T09:46:05.391-07:00While Mark has done great things for the eBook wor...While Mark has done great things for the eBook world, reality trumps wishful thinking and lofty goals (no matter how good they are) in the business of selling books. In his wrap, Mark used these terms: “Is it really necessary … I don&#39;t think so … We think … We want … We believe … “ – all wishful thinking. The reality is this: in 2 years of marketing my eBooks on ALL platforms and outlets, marketing them ALL equally whenever I mentioned or promoted where they could be purchased, Amazon outsold EVERYONE ELSE COMBINED 7 TO 1. That is because Amazon offers the benefits, algorithms, and promotional clout that moves merchandise. Until the same level of marketing benefits appear in Smashwords, Barnes &amp; Nobel, Nook, etc., Amazon will be the top dog, for better or worse. Just as I have no interest in “saving” the indie bookstore (much as I like them), I have no interest in supporting the also-ran eBook outlets that are not investing in the level of marketing muscle that Amazon is. I would very much like to access to KDP Select AND other eBook outlets, but, right now, that is not possible. In the real world, I never hear a negative comment when I say you can get my books at Amazon. It is a given, much like Walmart. Much in our world these days is distasteful, but until other eBook outlets can overcome 7:1 sales ratios ON THEIR OWN, Amazon is the place. – RJ Schneider / author..Richard Schneiderhttp://www.blogger.com/profile/06686724848954355035noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-65634059787810693732014-06-08T08:37:50.147-07:002014-06-08T08:37:50.147-07:00And I received today the note &quot;We’re thrille... And I received today the note<br /><br />&quot;We’re thrilled to announce that we’ve partnered with Simon &amp; Schuster to bring over 10,000 titles from their celebrated catalog to the Scribd library, including books by classic and bestselling authors like Ernest Hemingway, the Dalai Lama, Joseph Heller, Janet Evanovich, Stephen King, and more.&quot;<br /><br />Outflanking AmazonGeorge Phillieshttp://www.blogger.com/profile/15430038472888222992noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-87389648564544487032014-06-07T03:38:14.964-07:002014-06-07T03:38:14.964-07:00Mark, I&#39;ve been writing for thirty years, but ...Mark,<br />I&#39;ve been writing for thirty years, but only started publishing a few months ago. The mountain just looked so steep prior to Smashwords making it possible to get my work out there almost free. As I look toward my third novel coming out in just a few weeks, I&#39;m a little disturbed by the long term implications of a monopoly held by Amazon. I get the economics of WalMart and Amazon, but i have to wonder if I will ever reach enough sales to write full time if Amazon can shrink my sales to whatever they want.<br /><br />If that&#39;s the case, I&#39;ll keep writing, but it&#39;ll never be more than a hobby.<br /><br />Thanks, Smashwords for helping me reach my dream.<br /><br />S. Rodger Bock S Rodger Bockhttp://www.blogger.com/profile/01794435320353791437noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-34732576326621192042014-06-05T21:00:57.321-07:002014-06-05T21:00:57.321-07:00 One might imagine Hachette pulling one author, ... One might imagine Hachette pulling one author, someone who does not need the money and might be cooperative as evidenced by supporting fan fiction based on her works, and moving that one author elsewhere. That would both enhance alternative markets and send a message to Amazon.George Phillieshttp://www.blogger.com/profile/15430038472888222992noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-89486920742972646662014-06-02T17:40:06.551-07:002014-06-02T17:40:06.551-07:00Good post Mark, I have come back to it a couple of...Good post Mark, I have come back to it a couple of times since you posted it and followed your advice on diversity from the first day I published through Smashwords. Variety is the key and your pithy resume of the bigger issue &quot;Amazon V Agency&quot; reaches the core of the disucussions, and the possible ramifications. I believe Hatchette&#39;s claim to be author centric would be strengthened and win support by keeping authors; traditional and independent, up to date with what is happening, and particularly where they are coming from in their current negotiations.Martyn Taylorhttp://www.blogger.com/profile/15476188572668564232noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-57481801501409635882014-06-02T11:28:38.285-07:002014-06-02T11:28:38.285-07:00Hi Marketing the Muse, unfortunately, in some corn...Hi Marketing the Muse, unfortunately, in some corners of the indie-sphere the Amazon/Hachette story is getting spun as an &quot;Amazon vs. Big Lazy Publisher&quot; story.<br /><br />I think it&#39;s important indies view this differently. Yes, as i mention above, the big publishers brought some of this upon themselves by giving Amazon a big fat juicy margin target.<br /><br />But the bigger issue here - and the reason the outcome here is important to all indies, is that this is Amazon vs. Agency. <br /><br />Hachette is manning the front lines of this battle, so for indies who appreciate their high royalty rates and the ability to set their own prices, we should all be rooting for Hachette to persevere.Mark Cokerhttp://www.blogger.com/profile/05039664167177159146noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-440969382431155642014-06-02T08:51:28.284-07:002014-06-02T08:51:28.284-07:00Mark Great perspective on this gnarly issue that s...Mark<br />Great perspective on this gnarly issue that seems to be coming to a head soon. Hard for me to know what to believe-I come from traditional where forEVER, they did whatever the frick they pleased so to see puch back appeals to that part of me that for decades was under legacy publishing&#39;s thumb. That said, amazon seems to be saying &#39;What&#39;s good for the goose....&#39; and that concerns me because 2 wrongs don&#39;t make a right. I just wants us authors to have a fair share---is that asking too much? We create the products they profit from so a little respect for authors, please, and I&#39;m talking to Amazon and legacy---Marketing the Musehttp://www.blogger.com/profile/17445036266765469338noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-23007846392583487962014-06-02T05:19:15.054-07:002014-06-02T05:19:15.054-07:00Mark, Here is a request for speakers at Copy Camp,...Mark, Here is a request for speakers at Copy Camp, a conference in Poland where this and similar material can be aired to the greater universe of copy activists. http://boingboing.net/2014/05/27/call-for-speakers-copycamp-wa.html This would be a good place for a European Smashwords rep or especially a self publishing author to discuss our independence. Reflective of the quality of the conference are the two keynote speakers, author Cory Doctrow and Birgitta Jónsdóttir the outspoken poet from Iceland&#39;s parliament. Just ten minutes to start an avalanche.BFunivhttp://www.blogger.com/profile/04146118550604899547noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-17567373226263332272014-05-31T06:16:05.890-07:002014-05-31T06:16:05.890-07:00&quot;Publishers deserve much of the blame for mak...&quot;Publishers deserve much of the blame for making their ebook margins such an appetizing target for Amazon.&quot;<br /><br />I couldn&#39;t agree more and a point I&#39;ve been making for some time. If publishers were sharing ebook profits in a manner similar to print books (about 50/50 rather than 75/25) then Amazon wouldn&#39;t be seeing such an attractive opportunity.<br /><br />Publishers really shouldn&#39;t expect that they can keep 52.5% of the most lucrative aspect of book selling...give this to your authors or have it taken away by Amazon...but realize that you&#39;re not going to be able to keep it all.Michael J. Sullivanhttp://www.blogger.com/profile/06892162383465544899noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-27050252157850599742014-05-30T09:00:23.251-07:002014-05-30T09:00:23.251-07:00Mark, I love how you keep us informed with all the...Mark, I love how you keep us informed with all the latest news and updates in the publishing industry. I&#39;m proud to share your blog post links to my Author Chat Facebook fan page!Lynda Brownhttp://www.blogger.com/profile/11021053602935383032noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-58010159640831035522014-05-29T06:16:42.631-07:002014-05-29T06:16:42.631-07:00My perspective is slightly different. There are a ...My perspective is slightly different. There are a few things to keep in mind here:<br /><br />1) The Wall Street Urinal and other &quot;news&quot; outlets are owned by the same media conglomerates that own the Big 5. As expected, all the coverage so far has been very one-sided and slanted to favor the publishers. Like any big corp, Amazon has been pretty quiet directly—and they don&#39;t own any networks or newspapers. As for the authors, Amazon has offered to go 50/50 with Hachette on a pot to make sure their authors still get paid. So far, Hachette seems to be thinking that&#39;s not even worth responding to.<br /><br />2) I agree, diversification is good for a number of reasons. I have 9 of my 10 books in Smashwords as well as Amazon. But, when I look at my income, I see $600-$900 coming in from Amazon every quarter, and about $20-$30 from Smashwords (which I use to aggregate the rest of the world, except B&amp;N, because I like their Nook Press tools so much). I know that other authors have different spreads, maybe a few lopsided the other way. But frankly, if you hadn&#39;t started taking EPUBs, I&#39;d probably be Amazon-exclusive at this point. I don&#39;t have a workflow that involves a Word file, and the income is not worth the time for me to produce one that the Meatgrinder likes.<br /><br />3) As one of the other commenters mentioned, the online publicity sites/newsletters work from the assumption that you&#39;re in KDP Select and can schedule free days whenever you need them. (I should also mention that Amazon mentions my books in their own email blasts once a month or so.) Maybe Smashwords should create its own promo services, or at least encourage the established services to be more Smashwords-friendly. I would <b>love</b> to see more revenue coming from Smashwords.<br /><br />I&#39;ve sort of digressed from the original point, but Amazon is winning the eBook wars for a number of reasons right now, not the least of which is that it&#39;s making a lot of authors a lot of money. Rooting for a publisher who would just as soon see Smashwords dead as well as Amazon isn&#39;t going to change that.Larry Kollarhttp://www.blogger.com/profile/08317037795075278427noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-8661465051118100122014-05-28T12:04:42.300-07:002014-05-28T12:04:42.300-07:00Publishers have been complaining about Amazon for ...<i>Publishers have been complaining about Amazon for years yet still supplied them the books that created Amazon.</i><br /><br />Time they could have spent building their own sales platforms and/or in the care and feeding of Nook, iBooks and Kobo.<br /><br />And don&#39;t forget ACX. With Amazon&#39;s business model, almost the only audiobook sales platform left, there is no profit left for authors on audiobooks, either as an indie and never as a traditionally published author because there is no piece of the pie left by the time it gets to you, unless you have massive sales, which most of us don&#39;t. Right now, authors have never made more money than by publishing on Amazon, but ACX may be a cautionary tale for the future of Amazon e-books.Dana Stabenowhttp://www.blogger.com/profile/15493173907957654118noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-34059183543146027752014-05-28T09:31:03.279-07:002014-05-28T09:31:03.279-07:00Here is another perspective on agency pricing: ht...Here is another perspective on agency pricing: <br />http://jakonrath.blogspot.com/2012/04/agency-model-sucks.html<br /><br />Agency pricing is good for self-published authors selling direct to Amazon, but not so good for the authors of the large publishing houses. It is kind of strange to see lots of Hachette&#39;s authors complaining about Amazon when they should be complaining about Hachette&#39;s policies. There is much more about all of this in the more recent posts on Joe Konrath&#39;s blog: http://jakonrath.blogspot.com/Nirmalahttp://www.blogger.com/profile/14620667876235314509noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-8837160843144507302014-05-28T04:09:41.824-07:002014-05-28T04:09:41.824-07:00Yep, need a new word to describe the indie authors...Yep, need a new word to describe the indie authors&#39; position, something away from &quot;agency model&quot; or anything else so confusing and conflicting. I don&#39;t have any good ideas on hand, but I know there&#39;s a bunch of really creative folk out there that could come up with something :-) <br /><br />Happy NATIONAL SENIOR HEALTH &amp; FITNESS DAY!! ;-)adanhttp://www.blogger.com/profile/00710750989853277203noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-9587981583079355482014-05-28T00:00:56.740-07:002014-05-28T00:00:56.740-07:00It&#39;s understandable that there&#39;s an anti-A...It&#39;s understandable that there&#39;s an anti-Amazon slant here, this being Smashwords, a competitor. But I&#39;d like to offer a somewhat different picture of the future.<br /><br />The agency model isn&#39;t a good solution for authors or their royalties. It helps publishers control distribution is all, but as noted, it&#39;s dying out no matter what not just because of Amazon, but because digital changes the whole distribution chain. Publishers are understandably upset about that, but you can&#39;t blame Amazon for the digital revolution. They just got ahead of the curve, and publishers are behind the curve. <br /><br />I don&#39;t think self-publishers have much to fear from Amazon doing away with the 70% royalty on ebooks, for the simple reason that it&#39;s too easy to compete on ebooks. Apple isn&#39;t going away, and either is Smashwords or any of the other ebook distributers. As long as someone out there offers something close to the 70% royalty, authors and readers can switch over. Amazon doesn&#39;t want that ever to happen, so I don&#39;t think it will mess with that program significantly.<br /><br />The audio program lowering of royalties was completely expected, because Amazon always said their high rates there was a temporary thing to attract customers, and that those who signed in would never get their rates raised for existing items, only future releases. Still, I think their royalties are too low and restrictive. So we&#39;ll see where that goes.<br /><br />But the biggest reason Amazon won&#39;t mess with their self-publishers isn&#39;t that they are the people who make Amazon so attractive, and Amazon owes them some sort of loyalty. They don&#39;t. It&#39;s that Amazon has never cared about making money from books, period. They won&#39;t change, because they don&#39;t need to. From the start, getting into the book and publishing industry was always a loss-leader aimed at attracting highly educated, high-income tech savvy customers to its store. They are not going to risk losing domination of that market for a few bucks if that means losing those customers. And if for some reason they decide to risk it, others will sweep in and take those customers away, because digital books are the easiest product to carry and distribute. Broken Yogihttp://www.blogger.com/profile/02257804418740860542noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-24425633028883322662014-05-27T21:21:44.045-07:002014-05-27T21:21:44.045-07:00When it really comes down to it, I don&#39;t care ...When it really comes down to it, I don&#39;t care which model is used for pricing. In an ideal world, I would say to the retailer: for each unit you sell, you owe me x. How much you sell it for is your business as a retailer, writing books is mine.<br /><br />Frankly, as a publisher, I find the &quot;royalty&quot; nomenclature to be factually incorrect. As the publisher of record, I am not collecting royalties from retailers--I&#39;m collecting owed commission or revenue (or however you wish to view it depending on the method of sale).<br /><br />As a publisher, I then pay the author (myself) royalties. It&#39;s time to get this language cleaned up. Make it accurate. Publishers pay authors royalties, retailers pay publishers money due for unit sales. It&#39;s not that complicated. There should be no percentage rate; it should be a unit cost determined by the publisher, paid to the publisher by the retailer for each sale. Maybe there should be an agreement for a range of prices that title can be given, to make sure it&#39;s priced competitively, but beyond that I don&#39;t see a reason for the broken percentage method that&#39;s used right now.Ryan Fitzgeraldhttp://www.blogger.com/profile/09929671821655244770noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-15278993212768310142014-05-27T20:57:17.734-07:002014-05-27T20:57:17.734-07:00I’ve said it before, and I’ll say it again: Amazon...I’ve said it before, and I’ll say it again: Amazon everything is bad! The entire reader newsletter environment is geared toward, and for, Amazon users. Like Smashwords is a dirty word. I don’t think there is even one promotional newsletter that will actually consider promoting a Smashwords book, even though the money we use is still green. We need something that rivals Bookbub, only for Smashwords users. <br /><br />We need more Smashwords author awareness with our readers. I’ve said this here several times, and I’m still waiting to hear more favorable news on this front. The promo newsletters do work, but only if you can afford them, and meet their review requirements (most), or their (what?) editorial content requirements.<br /><br />Mark, we can only do so much promoting ourselves, but what good does it do you, or us, when Amazon still rules all? Where is Smashwords in all this? Where should we put our advertising dollars?<br /><br />The very moment Amazon dictates lower royalty rates, is the very moment I drop them from my Indie Author life, and I don’t think I’m alone in this. It certainly won’t break them, but it will hurt them, and do so enough they may think twice. Who knows.<br /><br />All my books on my site have iTunes links, B&amp;N, and Smashwords links, and I’ll get the others up shortly. No problem there. <br /><br />To bottom-line this, we Smashwords authors need more promotional opportunities. Smashwords needs more Smashwords promotional opportunities. We can only do so much on our own, when the promo-world seems geared toward Amazon.<br /><br />Proud Smashwords author of nine books, three of which are free!<br />Ripley Kinghttp://www.blogger.com/profile/10057163192303993783noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-41919781760856256862014-05-27T20:10:38.497-07:002014-05-27T20:10:38.497-07:00Great article. This is why I already use Smashword...Great article. This is why I already use Smashwords for the e-books I published and link straight to them on my website. While I worked my paperbacks through Lightning Spark (part of Ingram) I link to dozens of sales venues through directtextbook.com so people have a choice of something besides Amazon.JamTheCathttp://www.blogger.com/profile/10246923336782407087noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-26581709130566844372014-05-27T19:48:39.345-07:002014-05-27T19:48:39.345-07:00In the wild, wild west that is the internet, new o...In the wild, wild west that is the internet, new outlets will emerge for the direct selling of eBooks to buyers.<br /><br />eCommerce solutions continue to grow in accessibility and ease of use even as their cost comes down.<br /><br />Cooperatives are springing up all over the place - primarily between indie authors for now, but how far behind can it be for publishers, particularly small presses? (I ask that as someone who runs a small press.)<br /><br />Margins may indeed tighten, but in the end, content providers like Amazon (and Smashwords) must have a continual flow of fresh content. Smashwords has made great strides to broaden the opportunities for indies, including small presses like the one I run.<br /><br />I must admit, I find it difficult to believe that Amazon would be stupid enough to shoot their own content providers. I could be wrong; maybe they are that stupid, but I&#39;ll have to see it to believe it.<br /><br />In the meantime, publishers are seeking to protect themselves, not their authors. They&#39;ve been happy to treat the vast majority of their authors like crap for so long, because their wink-and-nod monopoly allowed them to do so. Now that&#39;s over, and they&#39;re getting a wee bit desperate.<br /><br />$14.99 list price for an eBook? Often higher than the price of the paperback? You must be kidding me. And then they pay their authors a pittance. They&#39;ve been abusing consumers and authors alike for far too long, and I grow suspicious every time they scream that something is unfair. I usually take it to mean that they&#39;ll not continue to live and work in their ivory towers at the expense of everyone providing them their comforts.<br /><br />Amazon without content is a blank page, and if they think there won&#39;t be a whole new revolution by authors if they try to squeeze them, then they&#39;ll be in for a rude awakening. We&#39;ll see.Dave Lanehttp://www.blogger.com/profile/07075858439180231233noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-46902290909161377692014-05-27T19:28:42.712-07:002014-05-27T19:28:42.712-07:00Excellent article! It will be quite interesting to...Excellent article! It will be quite interesting to see how this all plays out. I went with Amazon&#39;s KDP option and I did not benefit from it at all. Thanks, Mark, for keeping us in the know about these important topics.Taylor Stonelyhttp://www.blogger.com/profile/08878025884479624430noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-60822809690471048122014-05-27T18:24:17.965-07:002014-05-27T18:24:17.965-07:00Mark, as usual you have delivered a thoughtful pos...Mark, as usual you have delivered a thoughtful post on the shifting ebook landscape. Monopolies are harmful for everyone, but one thing that many observers have failed to acknowledge is how many erstwhile competitors have failed to get their ducks in a row. <br /><br /><a href="http://in30minutes.com/apple-blame-amazon-monopoly/" rel="nofollow">Apple is the one that bothers me the most.</a> At one time Apple offered a superior e-reader experience, but the Kindle Fire has really changed the game. While Amazon continues to aggressively develop its hardware and software platforms, Apple makes incremental changes, the B&amp;N/Nook platform seems to struggle, and Google has yet to find its footing. Smaller retailers without their own hardware have their own issues (as you noted in your post) and the subscription plans will only work if readers <a href="http://blog.smashwords.com/2013/10/how-ebook-subscription-services-may.html" rel="nofollow">read in moderation</a>. <br /><br />In summary, I think the current state of affairs not only is the result of Amazon&#39;s monopolistic ambitions, but the failure of the other platform players to provide more attractive alternatives in the marketplace.<br /><br />Ian Lamont<br />Founder, <a href="http://in30minutes.com" rel="nofollow">In 30 Minutes guides</a>Ian Lamonthttp://www.blogger.com/profile/10955705122628349876noreply@blogger.comtag:blogger.com,1999:blog-7436915084701775452.post-11104201933370453992014-05-27T18:13:17.521-07:002014-05-27T18:13:17.521-07:00Thanks Mark, made the whole issue easy to understa...Thanks Mark, made the whole issue easy to understand in laymans terms, I have read other info on the matter and it was like wading through a legal book, the jargon was too much. thanks again for the clarity. Aishah Macgillhttp://www.blogger.com/profile/06648210132599733536noreply@blogger.com
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