Questions And Answers

  • Who can be considered as part of non profit organization?
  • The special offer for non profit organization is limited to English transcriptions only. Non profit organizations are required to submit the non taxability certificate while uploading their file in our website.
    1. The following are considered as a non profit organization:
    a. Trust
    b. Charity
    c. Human Services Programs
    d. Medical Aids
    e. Foundations
    f. Social Advocacy Organizations
    g. Professional and Trade Organizations
    h. Cooperative Organization
    i. Veterans Organization
    2. Management people working in a non profit organization.
    3. Starting rate for Management people under non profit organization is pegged at $0.60/min.
    4. Students and individual employees working for a non profit organization are excluded from this offer.
    5. To know more about this amazing offer, feel free to contact our 24/7 customer support through online chat or toll free hotlines.

    Note: Rates would vary based on audio quality and number of speakers.

  • How will I receive my transcripts?
  • We will mail you the completed projects soon after the completion. We try to create the comfort zone for our clients to both upload and received the final projects done. We will also inform our clients about the project delivery and confirm the same. We thus make the process of receiving the transcripts easier.

  • How does the transcript look like?
  • We take the effort in transcribing the audio files with good accuracy levels. We will transcribe into any format and in any languages as needed. We make the final transcript legible to the understanding and reading. We also make sure that the language is simple to the readers without any grammatical or spelling errors.

  • How does the money back guarantee work?
  • Any company would hesitate to give money back guarantee. But we take up the challenge of giving money back guarantee to our clients, because we are very sure that our transcription projects delivered are of the highest quality with great accuracy levels. However, in order to satisfy our clients, we give up to 15 days for money back guarantee.

  • What does PayPal verified seller mean?
  • We in order to ease the payment process, enable our clients to make the payments through PayPal and other online sources. We are recognized and verified member of PayPal, therefore, our clients can rely on us to make the payment through PayPal without any fear. We also accept payments through online banking, credit card and other modes.

  • What is interpretation?
  • Interpretation is a communication process, designed to reveal meanings, either simultaneously or consecutively, between users of different languages. We provide onsite and phone interpretation through native speakers.

  • What is transcription?
  • Transcription is a process which converts speech into a written or electronic text document. The word transcription refers to the conversion of audio or video materials to a text format for ease of access or archival purposes in an efficient and cost-effective way.

  • What is Captioning?
  • Captioning is the process of converting the audio content of a television broadcast, webcast, film, video, or live event into text and displaying the text on a screen, monitor, or other visual display system. Captioning is usually displayed on the bottom of a video screen or on a separate screen.

    Captioning also include speaker identification, sound effects, and music description. Captions are useful for people who are deaf or hearing impaired, for those who are viewing in a noisy environment and for people who do not understand the language of dialogue.

  • How to determine transcription rates?
  • Transcription rates depend on the type of service, duration of the audio/video file, quality of recording, number of people in the recording and the turnaround time.

    Type of service includes English transcription, Spanish transcription, French transcription and transcription of other languages.

    Duration of the audio/video file: Minimum recording time should be 5 minutes. Minimum order cost is $50.

    Difficult quality recording refers to audios with background noise, people speaking over one another, low speaking voices that cannot be heard, poorly recorded and strong accents.

    Standard Turnaround time is 3 business days. We are able to deliver the transcripts in 2 business days or on the same day with additional service charges.

  • How can I get my transcription rate quote?
  • You can get the transcription rate quote from our “Price Calculator”. You can upload your audio/video file online using “UPLOAD FILE” option and we will get back to you with the quote within an hour. We request you to mention if you need any additional services or special requests.

  • What is voice over?
  • Voice over is a production technique human voice for voice mails, software, applications, television productions, filmmaking or other presentations. We have professional experts who can produce voice for your voice over needs.
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