Login

Publications  •  Project Statistics

Glossary  •  Schools  •  Disciplines
People Search: 
   
Title/Abstract Search: 

Dissertation Information for Charmaine Barreto

NAME:
- Charmaine Barreto

DEGREE:
- Ph.D.

DISCIPLINE:
- Library and Information Science

SCHOOL:
- Syracuse University (USA) (2003)

ADVISORS:
- Robert L. Heckman

COMMITTEE MEMBERS:
- Michael Nilan
- Elizabeth DuRoss Liddy
- Dessa Kristen Bergen-Cico
- Jeffrey Stanton
- Barbara H Kwasnik

MPACT Status: Fully Complete

Title: The motivators and effects of formalized knowledge-sharing between employees through knowledge management initiatives: A multi-case study approach

Abstract: In the past decade, a business strategy called knowledge management (KM) has evolved to systematically acquire, store, access, share, maintain, and reuse knowledge from different sources. Within this effort has emerged an attempt to formalize the behavior of knowledge sharing.

This study investigated the phenomenon of formalized knowledge sharing within a KM effort. A formalized setting is one where the knowledge sharing does not occur through serendipity. Rather an employee seeking information utilizes a formal KM tool or process such as a map of internal expertise or an organizationally supported community of practice, to engage in knowledge sharing.

The purpose of this study was two-fold. First, it sought to identify what motivates employees to participate in formalized knowledge sharing. Second, it sought to identify and understand the effects of formalized knowledge sharing on the sharer. In particular, the study investigated whether the antecedents of organizational citizenship behavior (Organ, 1988) served as motivators for formalized knowledge sharing behaviors. It also employed research from the areas of impression management and knowledge sharing culture to help understand the sharer's motivations. Guided by social learning theory (Bandura, 1977), the study explored sharers' perceptions of personal and environmental effects that they attribute to the formalized knowledge sharing behavior.

Methodologically, the study used a multi-site, case study approach. Data were elicited via self-administered questionnaires, and in-depth, semi-structured interviews at two large organizations. The study's findings show multiple motivators engaged respondents at both organizations to participate and share in formalized knowledge settings. On the one hand, the role of fundamental individual goals in the display and quality of formalized knowledge sharing was identified via the interviews. On the other hand, the role of social exchange and personal/organizational norms in the display of formalized knowledge sharing was identified via the surveys. The study's findings also show respondents perceived multiple effects when they partake in formalized knowledge-sharing activities.

The study made contributions to several existing theories and proposed a two-factor theory of motivation for formalized knowledge sharing. The study's findings also had several pragmatic implications for the sharers, developers and designers of KM initiatives, and managers and leaders.

MPACT Scores for Charmaine Barreto

A = 0
C = 0
A+C = 0
T = 0
G = 0
W = 0
TD = 0
TA = 0
calculated 2008-01-31 06:12:23

Advisors and Advisees Graph

Directed Graph

Students under Charmaine Barreto

ADVISEES:
- None

COMMITTEESHIPS:
- None
http://www.ibiblio.org/mpact/mpact.php?op=show_tree&id=1842
www.ibiblio.org
crawl=CC-MAIN-2013-20
8578
application/http; msgtype=response
sha1:2BYJ2HRFQPHRRB3Y4AQAOTKQMJCH5LZ4
<urn:uuid:5ee54e38-ca62-4e3c-b97b-808f77eff468>
2013-05-26T05:25:37Z
152.19.134.40
sha1:BRAFQ4UAZ7KHGN63YE45OR4R7QK4ETWU
<urn:uuid:01c36965-4cad-4a3e-9c34-7d3a3fd462de>
http://www.ibiblio.org/mpact/mpact.php?op=show_tree&id=1842
response
<urn:uuid:e9edf769-2507-448f-a437-d0a0ffe94b13>
robots: classic
hostname: ip-10-60-113-184.ec2.internal
software: Nutch 1.6 (CC)/CC WarcExport 1.0
isPartOf: CC-MAIN-2013-20
operator: CommonCrawl Admin
description: Wide crawl of the web with URLs provided by Blekko for Spring 2013
publisher: CommonCrawl
format: WARC File Format 1.0
conformsTo: http://bibnum.bnf.fr/WARC/WARC_ISO_28500_version1_latestdraft.pdf