hanshan1988/customers-reviews-on-banks-sampled-pt25

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Kyle	31.08.2023	Magnolia, TX	merrick_bank	5	Very easy to use to view statements and make online payments. Your representatives have been courteous and helpful when I have called with a problem. And when there have been questionable charges on my account I have been contacted immediately. I would definitely recommend Merrick Bank to other family members and friends!	null
Sharon	23.11.2022	Burnham, IL	merrick_bank	5	Updated on 02/10/2023: I was happy to sign for a new credit card by Merrick to continue to grow my already good credit score of 730. Merrick sent the card, I used it and made my first payment right away. I used it the second time and wasn't aware when payment due dates. I noticed a huge drop in my score of 79 points, that was listed to Merrick said I had a late payment,...but I never received a payment due date. I immediately paid the balance of $190, called them and customer service rep. said my due date is the 9th every month. But it was listed Nowhere on the original paperwork I was sent with the credit card. I wrote a letter asking them to delete the late payment on my credit and I'm Still Waiting for that correction to my credit score!	3
Lisa	6.09.2023	Bradley, FL	merrick_bank	5	I have been a Merrick customer for about a decade now. There has never been a problem, dispute, or even a call to customer service. In this day and age, that is phenomenal. Truly happy with this company and have recommended them to many friends. Thank you for your continuing service.	null
Beverly	5.09.2023	Georgetown, DE	merrick_bank	5	I needed assistance freezing a misplaced card and the service advisor was super helpful. The service advisor also explained how to go into the account and remove the freeze when necessary so, I didn't need to call back. It was easy going back to unfreeze the card as well. The service provided was excellent.	null
Raymond	30.08.2023	Greenwood, IN	merrick_bank	4	The relationship between myself and the company is still new. Decent start to the credit line and I will patiently wait for the credit line to be doubled within 1 year per the agreement. If that does happen I will keep my end of the deal and make all payments on time and promote the company with even more positive reviews.	null
Joyce	30.08.2023	Bethel, CT	merrick_bank	5	From the beginning I've had a good response from them. My initial card was approved quickly and sent quickly. Just recently, they reported to me charges that were suspicious. They weren't mine so they quickly restored them and VERY quickly, I got my new card. I'm happy with them. This is me, no incentives to write it.	null
Scott	23.08.2023	Cornwall On Hudson, NY	merrick_bank	4	Merrick Bank card has been good for me. I get periodic increases due to my pay history and great standing. The app is helpful and easy to use. I have only two concerns / complaints. 1. My card is broken and the app will not let me order a replacement one. 2. When I call the 800#, it does not give me an option to speak with anyone. Have NEVER been able to get ahold of a live person.	null
Kyriaki	16.08.2023	Mount Pocono, PA	merrick_bank	5	It has been an absolute pleasure to have this card! When things went sour in my life the representative was there to assist and find me a solution!!! You are the BEST!! I appreciate the limit increase as well!! The representatives are very welcoming. Professional, courteous and understanding! I sure am Happy I have them by my side.	null
Kama	4.08.2023	Kingston, WA	merrick_bank	5	I have never had any issues with this card, they have done everything they claimed they would do which was raise my credit score and increase my credit limit with time. I have recently been talking to my daughter about getting this as well as soon as I figure out how.	null
Mona	4.08.2023	Ojai, CA	merrick_bank	5	I might not recommend to friends because they can get lower interest rates and I cannot. So maybe if the right person came along. I took this card because you let me. At a significantly higher interest rate. But as far as service, it's been very nice. I'm very glad to have this card.	null
1042	3.08.2023	Palm City, FL	merrick_bank	1	I've been a customer for more than 7 years with this company. I received a letter yesterday stating that my account had been canceled due to no activity. This was done with no warning whatsoever and will have a negative affect on my credit rating I currently have good credit. I called the representative with absolutely no help from him and he agreed that they should send out warning letters that your account will be in risk of being canceled if you did not use your card. I've never had this happen in 40 years of having credit and credit cards from other companies. Everyone needs to be aware of hidden policies that these companies have.	null
Ernestine	26.07.2023	Sunbury, NC	merrick_bank	5	In my experience with Merrick Bank during the time that I have been a customer I've gotten nothing but great service. The way I've handled my business has continually been rewarded and I'm very satisfied. I've not had any type of problem that I can think of.. All I can really say is that it's a great card to have in your wallet. My husband also enjoys the benefits of his. I'm not sure what else I can say except thanks for the opportunity you have given us both.	null
John	26.07.2023	Pico Rivera, CA	merrick_bank	5	Yes, This card is helping to re establish my Credit and gain self dependence once again. It was offered to me and approved when I needed help the most and I do appreciate it and I am going to keep this account for a long time to come. Great customer service and website along with the app for your phone.	null
John	22.07.2023	Barnesville, PA	merrick_bank	4	The online process is great! The problem I have is the card is not recognized when paying at the pumps for gas. The reader has a hard time identifying the account #, it takes many attempts to get it to work! Sometimes I just use a different card. I know this is something I should call customer service about, just can't find the time.	null
Ethel	21.07.2023	Liberty, MO	merrick_bank	5	I have been very satisfied with the service from Merrick Bank. I have never had a problem, everything works perfectly. Statement comes in a timely manner and can be paid online. Statement is received online so no need for checks in the mail. I like the security of no paper to shred or any mail to be lost or stolen.	null
Joseph	13.07.2023	Sacramento, CA	merrick_bank	5	Merrick gave me the opportunity to show I am in a better financial situation. I didn’t disappoint them and got an increase within six months! They helped me get back. I’m on my feet. I would strongly refer them to others in my situation and look forward to a continued relationship with them. Thank you Merrick Bank for being my financial partner.	null
Woodie	12.07.2023	Mobile, AL	merrick_bank	3	When I accepted your card, I did so thinking that I would get a decent credit line increase, if I paid in a timely manner. Keeping my balance at 30% doesn't allow me to do much of anything when I'm traveling. If I had to do it all over again, I would not have accepted your pre approval..	null
Rino	12.07.2023	Newbury, OH	merrick_bank	3	High interest rates. Yearly fees don't help. Hard to pay down. Interest rates never gone down and never missed a payment but yet Interest always stays high. Will be trying to get it paid this yr and move on. The yearly fee is a pain. You would think it would be dropped but it doesn't look like it will ever be.	null
Nadine	5.07.2023	Farmington, NM	merrick_bank	3	Don't use it like I use to, only when I really do need it. So not much to say on that. Just trying to pay it down to a reasonable amount owed. I like my choice of pictured card.. Don't care for the color. Thank you.	null
Mallorie	5.07.2023	Danvers, MA	merrick_bank	2	The interest rates that Merrick Bank charges should be reviewed carefully. They start off with a low interest rate then gradually increase it even with excellent credit and no missed payments, a 30% interest rate on purchases is unreasonable and ridiculous. Merrick Bank should reward excellent customers. Instead they continue to increase the interest rates every time there a flux in rate hikes. This is not good business.	null
Tara	30.06.2023	Aurora, CO	merrick_bank	5	I love my Merrick Bank credit card and the company. I have not had any issues and if I have needed to make contact with them; they are always helpful and courteous. My account is reviewed on a regular basis and I am given increases to show how well I manage the card.	null
Paul	30.06.2023	Plano, TX	merrick_bank	1	Beware of Merrick Bank business tactics. First, if you schedule a payment on their website, they will hide the scheduled payment from you on their website in an effort to get additional payment. Second, if you enroll in automatic notices, they will NOT send you reminders so they can hit you for late fees. Third, their monthly fees, even if you have no balance, is usurious and should be prohibited.	null
Elsie	21.06.2023	Burlington, NC	merrick_bank	5	The Merrick credit card was the first card that I got and I’m very satisfied with it. Always got what I needed and wanted with the card. Praises To My Lord! Thank you Merrick. I surely would recommend the Merrick Credit Card to friends! It’s a credit card I can use anywhere and any time. Thanks again Merrick Bank!	null
Maryanne	16.06.2023	Tewksbury, MA	merrick_bank	5	I love everything about this card. The card itself, the website, the app and the live people who answer your phone questions. BEST CARD OUT THERE!! Would recommend to family and friends…and I have. The app is so easy to use to pay my monthly statement. I can find my balance and available monetary limit easily.	null
Marilyn	7.06.2023	Bakersfield, CA	merrick_bank	5	When I signed up for an account it was a minimal amount and I didn't really think much of it. They have rewarded me not once but twice for being a good customer. This doesn't happen with other credit card banks. I truly am happy and would highly recommend anyone eligible to apply for a Merrick Bank credit card. Rewarding good behavior, what a concept. . .	null
Debor	7.06.2023	Henderson, NV	merrick_bank	5	This card is easy to use and when I have had a problem such as replacing a card or asking about a charge the staff had always been very pleasant and helpful. I would recommend this card to others but do wish the interest was a bit lower.	null
Daisy	4.06.2023	Newark, NJ	merrick_bank	5	Since Merrick, I became a member of the Merrick Bank credit card department it's been a good experience. The way my account has been serviced made me appreciate that I joined this company. The professionalism of the staff, provided services, and use of the mobile app ease has been friendly. Overall, Merrick Bank is is a great company. Thank you.	null
Jeffrey	31.05.2023	North Fort Myers, FL	merrick_bank	3	I have the Merrick Bank app on my Android phone (Google Pixel 6 Pro). I have fingerprint biometric login enabled. But every few weeks (or so) when I try to log in, the fingerprint authentication is turned off, and I have to go look up my password, sign in manually, and reenable fingerprint authentication. I have not cleared the cache or data within the Merrick app, and I have the phone set to auto-update all apps from the Play Store. Other than that, your service is excellent. Also, the app works perfectly every time, except for the fingerprint glitch mentioned above. Sorry for the 3 star rating, but please fix the app, and I will gladly rate 5.	null
Cynthia	5.05.2023	Tega Cay, SC	merrick_bank	5	Thanks for allowing me to increase my credit amount without having to do a credit check. This helped increased my credit score. I have successfully paid my bill on time and would like to know if you can eliminate the monthly fee on my account.	null
Cheryl	27.04.2023	Crown Point, IN	merrick_bank	5	Merrick is top notch between customer service reps always patient and kind along with my belief that they will continue with their fair and honest fees. I have been with Merrick for 10+ years and look forward to many more.	null
Hollie	26.04.2023	Conroe, TX	merrick_bank	5	I have had a great experience with the company. I haven't had any trouble using my card anywhere. They raise my balance without me even having to call them as long as I am making my payments on time.	null
Lacy	21.04.2023	Eakly, OK	merrick_bank	5	I have had a positive experience with my Merrick Bank card. The website is very user friendly. The only thing I wasn't happy about was when they upgraded my card, they didn't offer the American Flag like my previous card.	null
Patricia	13.04.2023	Los Angeles, CA	merrick_bank	1	A company fraudulently made a charge, and tried to make additional charges on my credit account. I called Merrick multiple times asking for a list of those transactions. Merrick Bank continuously refused the request, and even hung up the phone on me at one time! I had to contact the FDIC to get the information I requested. The payments that I make, Merrick Bank takes 90 percent of my payments every month!	3
Jerome	29.03.2023	Waukegan, IL	merrick_bank	5	Service has been acceptable and very good within the areas offered. I could recommend Merrick to a friend without reservation. There is always an opportunity for improvement as in time will be clear and visible. I’ve nothing further to add at this time as a response to this inquiry.	null
Tracy	23.03.2023	Wamego, KS	merrick_bank	1	Payment source mistake prompted account closure one day after it happened. Nothing in email, just closed. Then all of the agents treated me like scum because of it. I enjoyed the card until they took action for one mishap with zero communication. Oh well. I wouldn't suggest this card, they aren't very transparent in communication. Glad I didn't try to use it, funny thing is, I am up to date on payments, one agent was confused. It's like this was done all willy nilly.	null
Wanda	22.03.2023	Fresno, CA	merrick_bank	2	They charge a monthly fee and does not alert you if questionable charges are made, my history of purchases has been for years with them of $100-$150 at most in a month time but one day my card was stolen the criminals in 3 days time was able to purchase over $1800 one $1000 then 8 multiple $100 charges same day without contacting me if I approve the unusually high charges.	null
Donna	7.03.2023	Sac City, IA	merrick_bank	1	The company service agents do not have facts. They all have different answers. They are not trained appropriately. I only had one representative in 10 calls that knew what they were saying. Kudos to this person. The communication is very confusing. Not happy.	2
Delbert	1.03.2023	Elyria, OH	merrick_bank	5	Merrick Bank is absolutely awesome. Originally, I started out at a $900 credit limit. 6 months later raised it to $1800.00. Make your payments on time. Merrick rewards you! I am now at $2000.00 credit line. Within a year's time.	null
Lawanda	28.02.2023	St Louis, MO	merrick_bank	4	Would rather not have monthly/annual fees with this card. I have had this card for a very long time and it would be nice to not have fees associated with it. I love the fact of how frequent you guys give me a credit line increase though.	null
Geneva	28.02.2023	Schertz, TX	merrick_bank	5	It has been easy to make payments through the app. Limit increase for making payments on time are very rewarding. Wish the rates were able to be lowered. That should be an option to lower rates or increase limit.	null
Oren	15.02.2023	Pompano Beach, FL	merrick_bank	1	I thought the credit line they offered wasn't worth getting their card, but they claimed they would double available credit. I called, I confirmed, I used the authorization code myself, when the time came, they said they did see I confirmed with A rep, but my account did not come with A double your credit line program associated with it, and there was nothing I could do about it. My credit wasn't great, and it has not improved, which is why I think they are being intentionally dishonest. In G-d I trust.	4
Joseph	11.02.2023	Baytown, TX	merrick_bank	5	I am very please. Merrick keeps me informed and is very easily reached. I have never had any problems and customer service is outstanding when needed. Access online is easy and user friendly as well. Emails and notifications timely and accurate!	null
Mary	10.02.2023	Hagerstown, MD	merrick_bank	5	I have used this card for years. Whenever I have called, the customer service reps are very helpful. I will continue to use this card. The reps speak clearly, know their products and listen to what you are saying. Any issues I have had, they have resolved it to my satisfaction.	null
Joel	10.02.2023	Lancaster, SC	merrick_bank	2	My wife was told this was an error and would be credited. When I didn't see credit after a week, I was told it would be done. It's still not done. My wife spent a lot of time on these two phone calls, with so many press 1, press 2 options. Very difficult to get to anyone who could help.	2
Adam	1.02.2023	Melville, NY	merrick_bank	2	I lost my debit card 3 weeks ago, I called to get it replaced and it's still not here. Luckily I have other accounts and cards but otherwise this would be totally crippling to my ability to function on a daily basis, and up until now I've had 0 problems with your service. Can someone please tell me what is going on?	null
Dale	30.01.2023	Red Bluff, CA	merrick_bank	5	Merrick has been easy to use, they reward you for good payment history. Great company to rebuild your credit ratings. I would recommend Merrick to anyone that needs a credit card and is willing stay on a good path to increasing their credit.	2
Rodney	25.01.2023	Springfield, VA	merrick_bank	5	I have never had any problems with Merrick Bank! I been a customer for many years and would recommend Merrick Bank to anyone. The website is easy to manage and payments are taken in a timely manner.	null
Tim	25.01.2023	Colorado Springs, CO	merrick_bank	2	Your people have been charging me over $4 a month for a cash advance I did years ago. I'm done, I will be paying this card off and deleting it. That is ridiculous. You offer nothing for this card if I use it.	4
Dennis	24.01.2023	Monessen, PA	merrick_bank	5	The ease of use of this card is great, just this afternoon at the dermatologist, they asked what card I had used, they said no other card had processed a payment that quickly, thank you! I could not ask for more...	null
John	23.01.2023	Hurst, TX	merrick_bank	5	Great customer service; account is available 24/7 online; Easy to navigate webpage - everything you need is online; account protected from online fraud; NO FEES; complete transparency - no hidden fees or charges; a great mobile app; a variety accounts available... checking, savings, credit card, etc.	null
Jil	21.01.2023	Albuquerque, NM	merrick_bank	1	Got approved for a new card. Delay 1 was because of the Holiday. Delay 2 is because of "vendor issues". Each day that passes I get a sinking feeling that this company is not very trustworthy. I anticipate even more delays and based on other reviews, a bill even though I don't have the card.	null
Patricia	14.01.2023	College Station, TX	merrick_bank	2	I got this card last year. Twice they have cancel payment. Never got an increase because cancel payment that month. Merrick charges high fees with no pluses. Going to try to close it again. Customer service is, also, a nightmare.	4
Karen	8.12.2022	Oklahoma City, OK	merrick_bank	1	Saw no red flags. Applied Nov 11. Approved card by 25th. Called Nov 27th. No card. Was told it would be here on Dec 23rd at latest. Got a bill requesting payment. Called 12-8. Asked for sup. Sup Lisa hung up on me. Called back trying to cancel card. They hung up. Called again. Was told card shipped on 12-2. Would be here by 12th. Would not cancel. They gave first names but could give operator number. This cannot be a legit bank. Karen **	7
Vanessa	1.12.2022	Pickerington, OH	merrick_bank	5	I am very happy. Upon elimination of other credit cards. I kept Merrick Bank. Also, they give good increases, you don't have to ask! This is my personal opinion. I recommend Merrick Bank to all family, friends, and future customers.	2
Estelle	30.11.2022	Martinsville, VA	merrick_bank	5	I am well pleased and super excited to be a part of Merrick Bank. The customer service is excellent. I will definitely recommend to other customers. A great tool for building and rebuilding credit. This idea is well versed and I believe that this idea will flourish.	null
Barbara	29.11.2022	Pueblo, CO	merrick_bank	5	Very pleased with the ease of online access and bill pay, all the information I have at my fingertips. They caught a fraudulent transaction and immediately closed my account and issued a new card. I've been very happy with them.	null
David	29.11.2022	New Orleans, LA	merrick_bank	5	Merrick gave me a card when others wouldn’t and allows my credit limit to double with responsible use, what else can you ask for? They operate with professionalism and treat you as a valued customer. I am very pleased with my card!	null
Terri	28.11.2022	Wichita, KS	merrick_bank	1	Not pleased. It didn’t help my credit at All, it’s really a bad deal. I wouldn’t recommend Merrick Bank to AnyOne!!! It’s adding marks to my credit. It’s false advertising and bad business. I’m making a complaint to the BBB.	6
Adeel	24.11.2022	Austin, TX	merrick_bank	5	They help me get a secured card. It’s been one year and they have increased my limit twice with even me asking for it. All I did was made my payments on time and I got highly recommend Merrick Bank! if you are looking to built Or fix your credit!	null
Charles	22.11.2022	Jacksonville, FL	merrick_bank	5	Thank you for the opportunity to get this account. I am satisfied with this experience. Looking to see where we will be in the future. I have had no issues with the account.. I would recommend this to a friend.	null
Maria	21.11.2022	Santa Teresa, NM	merrick_bank	5	I am very glad because I am doing a good job with my credit to get a better credit score and I hope continuing to do it in order to get more credit and I also recommended for more people in the same situation.	null
Jonetta	21.11.2022	St.Helen'S, OR	merrick_bank	5	I was surprised when I got my invitation from Merrick Bank because I'm trying to rebuild my credit and they gave me a very nice card with a generous amount on it and they report to my credit bureaus all the time and it has brought up my credit score quite a bit and it was very easy to do the online part of it.	null
Patricia	19.11.2022	Milford, OH	merrick_bank	4	I am very happy with this card. My only complaint is a wish you didn’t change a yearly fee. I feel the interest rate should be enough. But other than that I have had no problems with the Merrill credit card.	null
Jennifer	18.11.2022	Battle Ground, WA	merrick_bank	5	I'm terrible with names, but the sweet lady that helped me was awesome! She had the sweetest voice, was so patient and zero attitude. She even went above and beyond to make sure that my card would arrive before the Holidays. She genuinely seemed to care, that's a quality that is hard to come by these days.	null
Charles	29.09.2022	Las Vegas, NV	merrick_bank	5	I’m a new cardholder & so far my experience has been great. No issues at all so far… Also the app works great. Have not had any problems with the app so far also… Customer service is also good. Talked to them a few times in the experience was good..	null
Calvin	23.09.2022	Mansfield, MO	merrick_bank	5	I have had no issues with this card. I like the app. I like to card. I don't like the great service. You're a tiny man. The only thing I would say is I would like to be considered to have my but my limit raised.	null
Ralph	23.09.2022	Saginaw, MI	merrick_bank	1	I want you to lower my interest rate and you won't. So I will be looking for a new card that has a better interest rate, plus by doing so they have 0% to start and you have nothing to offer me I guess.	2
Jennifer	23.09.2022	Exeter, NH	merrick_bank	1	Tried to pay my bill online, got locked out of my account because of a KNOWN ISSUE! Should have let us know via email or a message when you try to log in. Paid my bill with the woman at the call center which was fine but took a while. Asked her how to get my account unlocked and she told me I would have to call back another time. That is really inconvenient.	null
Bryan	20.09.2022	Cleveland, OH	merrick_bank	5	I am very satisfied with the opportunity that Merrick Bank gave me to help establish more credit. Because of their commitment to me I was able to purchase my. FIRST HOUSE!! THANKS MERRICK TEAM. YOU ALL ARE GREAT!!! My credit was upgraded because of my Secured Credit card.	null
Alyssa	20.09.2022	Forney, TX	merrick_bank	2	The monthly fee is the source of my dissatisfaction. I just paid off the card, think I am free of monthly payments at least until I spend, then get a notification that I owe $6 in the next 15 days or I will have a late payment fee attached. It is rather frustrating when I have paid a large sum onto the card to pay off the debt. This is not the first time this has happened, either.	3
Larissa	19.09.2022	Mineral Wells, WV	merrick_bank	1	Was told my order would be rushed and it didn't get rushed and I wasn't told about it. Second time the card supposedly shipped and didn't. Not happy about this at all. Plus, I was misinformed a couple times as well.	null
Bobby	18.09.2022	Chicago, IL	merrick_bank	5	I was very pleased with the way that my situation was handled concerning my payment. I made a payment from an account by mistake and I corrected it immediately. I was not penalized for the mistake and I was happy to see it did not affect my rating on my credit card report.	null
Jacob	17.09.2022	Pea Ridge, AR	merrick_bank	5	My interactions with Merrick have all been positive, helpful experiences. When I was a day late on a payment I had a prompt email reminding me to make the payment. The app has been super easy to navigate as well! Thank you!	null
Erik	16.09.2022	Canton, OH	merrick_bank	5	This Credit Card company is professional, wonderful and very customer service oriented! All THEIR employees are in the United States and have the values of real America! I would recommend Merrick Bank to everyone, especially for the True Americans who believe in meritocracy.	null
James	23.08.2022	Cranston, RI	merrick_bank	1	First, consider yourself warned. DO NOT apply for or deposit ANY money into a CD with this bank. My financial advisor disowned me because I blindly applied for a Merrick Bank CD. First, as we know it is ALL online with little or no guidance after a laborious application. The sketchy sporadic failure of the employees to answer the very basic questions is frustrating. Phone static and incompetent phone employees is insane. Nobody has any answers and the answers you get are VERY different than the ones you got the day before. My application took over 2 hours, I reluctantly provided all critical, personal information (I know, never ever do that) but I did. My application was accepted last week then today.... yup! They lost it. The lost my online application. Expect that to happen to you IF you are dumb enough to apply to ANY account with Merrick Bank. They are HORRIBLE.	5
Victoria	9.08.2022	Lithonia, GA	merrick_bank	5	Merrick Bank is a GREAT Bank. I'm so glad to be associated with Merrick Bank. I give 5 stars, for excellent service and for the credit increases. Most companies advertise services and then do not honor the services, Merrick Bank delivers on all the services promised.	null
Bruce	4.08.2022	Lenoir, NC	merrick_bank	1	Was notified of possible fraud, froze account, issued new card, for 4 weeks I have been unable to speak to someone to dispute charges, transfer calls get hung up on, on hold for over an hour twice, leave messages and no one ever returns calls.	2
S.	28.07.2022	Plano, TX	merrick_bank	1	I have been a Merrick Bank card holder since 8/2012, and but the past two days was the last straw. I have an unauthorized charge to my card and I have been trying to dispute it for the past two days. Been on hold for a total of 2 hours in two days. Thirty minutes the first day (7/26/22), and 1 1/2 hours the second day (7/27/22).	null
Ray	25.05.2022	Henderson, NV	merrick_bank	2	I will no longer be able to use at Costco, there for your Stupidity and your greedy Management to change to Master Card which I also dislike. I will do my best to discontinue use of the card till I pay it off.	5
Christina	24.05.2022	Franklin Township, NJ	merrick_bank	1	A flight was booked using a Merrick Bank card in early Jan. I had covid and could not fly per the country's regulations. Merrick could not help in refunding the money after I was not able to receive help from the airline. They denied my case although for other purchases placed on other credit cards all were refunded. I am looking towards cancelling my account as my other cards are much better.	null
Yvette	10.05.2022	Battletown, KY	merrick_bank	3	I like the credit card and had no bad experience until I decided to pay my payment earlier than the due date. I decided to pay my bill on the 1st thinking I would get it over with so I wouldn't have to worry later. Well they ended up on the following month saying that I never paid. I called and was told that because I paid on the 1st it was put on the previous month as I paid 2 times for that month. I was so livid because I was never told in any of the paperwork that you would be penalized for paying early. Which the lady I was connected to also stated how it's not my fault because they don't tell anyone. But yet I still have to pay twice the payment amount they had me pay a payment and added another at the end of the month. Which makes it 2 payments I have to pay and was not told that during the conversation on the phone. I had to find out when I looked on my statement. Lesson learned. I will not pay any of my credit card bills early again.	null
Terri	6.05.2022	Philadelphia, PA	merrick_bank	5	I found my experience with Merrick Bank satisfying, because it has given me an opportunity to reestablish my creditworthiness among other things. Merrick Bank offered me a generous line of credit to start, a chance to maintain the ability to use the Merrick VISA credit card in a responsible manner, and all the while help me increase my overall credit scores. I was then able to rebuild my credit, showing that I was deserving of the chance, and I went on to establish a good relationship with a creditor. Thank-You Merrick Bank! Ms. Terri	3
Jay	28.04.2022	Indianapolis, IN	merrick_bank	1	I paid my bills on time perfectly. Never missed a payment. I got approved for other CC and accidently forgot to utilize my Merrick CC for a little while. Next then you know, my account is closed without warning for lack of use after 8 years! Called CS and they were so callous about it, just kept saying over and over, "Sorry it's in the policy." Matter fact, I actually did not get not ONE sorry from any of the customer service. Don't waste your time with Merrick, they hate on their own customers. Spiteful and jealous corporation. Total **!	3
Robert	19.03.2022	Delmar, DE	merrick_bank	5	I have so appreciated Merrick's "trust" in me...when I first got this card my credit wasn't the best...but Merrick trusted me...gave me a chance...and has often increased my credit limit. This means so much to me. You are a great bank...and the couple times I have called customer service they were very helpful. Thanks a million. I love you guys...Bob **	null
Roger	13.02.2022	Steubenville, OH	merrick_bank	1	After paying my balance in full my account has been restricted. It has been one week after the payment cleared my bank. I checked the available balance before trying to use the card and was embarrassed trying to make a purchase only to be declined. Customer service informed me I needed a letter from the bank stating the balance was paid. How can this happen when they see it has been paid in full. I have never been late and only one month from double my limit. Must be their way to get rid of you, but customer service also refused consumer request to close account with zero balance.	7
Christine	27.01.2022	Chandler, AZ	merrick_bank	3	When I call, it is impossible to increase the credit limit or to review my interest rate. Never missed a payment that I am aware of, and always paid more than the requested/required/suggested amount. When I did finally get through to a representative, she very curtly said, "We don't increase credit limits at the request of customers." Could have said, "We don't increase credit limits until it is time for a review." Would have probably been better received. Thank you, I haven't closed my account, only paid it off.	null
Kerian	19.01.2022	College Point, NY	merrick_bank	4	I'm fairly happy with my card. I appreciate the occasional review for limit increases and the fact that there is no annual fee. I'm not happy with my interest rate and ask that it be reassessed for a lower rate. Thank you.	null
Demaca	17.12.2021	Norcross, GA	merrick_bank	1	I disputed a charge on the account, they ruled in favor of the merchant. Once my account gets to $785.72, I will cease paying. I can not pay for a service I did not receive. And, now my car is making noises I have never heard before.	8
Audrey	22.10.2021	Raleigh, NC	merrick_bank	4	I have been pleased with the customer service I received. Still waiting on the last request to readjust the interest charged of $61. You actually should have received the payoff check prior to my due date as all the other creditors received their checks. Hopefully this can be resolved before my payment is due next month on the 5th.	3
Suzette	11.10.2021	Lawrenceville, GA	merrick_bank	1	Merrick Bank has been sitting on my credit card payments for weeks - this is per my bank Chase who assured me all 7 payments in question had been indeed sent to Merrick Bank. Chase also told me that Merrick Bank did not accept them. They do NOT help the hearing impaired. The only way to contact them is the phone and/or snail mail. I cannot talk on the phone. Sent 3 letters to Merrick Bank and NO response.	16
Janet	30.09.2021	St. Petersburg, FL	merrick_bank	5	Merrick is one of my top banks. I am very happy with the way we manage my account. They have been there when I needed credit and (as long as you make your payment on time) had trusted me enough to raise my credit limit. I am extremely happy with Merrick Bank!	4
Mary	22.09.2021	Lincoln, RI	merrick_bank	5	A few years ago I applied to Merrick Bank for a credit card. My credit wasn't in good standings. Merrick approved a credit card for me and it was my first one. It has helped me raise my credit score. They also increased my credit limit twice. I would recommend Merrick Bank to anyone.	null
Ellen	1.09.2021	Holyoke, MA	merrick_bank	5	I like to pay my credit card account on the phone rather than on computer or cell phone. A few occasions I have spoken live to your staff and everyone has been knowledgeable and polite and were able to help me solve my problem.	2
John	26.08.2021	Cape Coral, FL	merrick_bank	5	Merrick did everything they said and helped me get back my credit. They are very easy to work with and I am happy to be back with my credit score. I really don’t need another credit card, Merrick is great. If a person wants to establish a good credit score they will help you.	4
Michael	25.08.2021	Plano, TX	merrick_bank	2	I have not had one other than my Double your line. The increase my wife had was a measly $200. If you want to compete with Discover or Credit Union then the increases should be substantially higher. I’ve been with Merrick for quite sometime without an increase and it is very frustrating.	4
Willetta	5.08.2021	Hamilton, OH	merrick_bank	3	I was in Hospital 6-27/7-7. Not enough oxygen to body?! When home I was so relieved I took time to just breathe! When I realized Bills were due, thought I had all bills, couldn't remember all. Called Merrick! Told them. Said all ok. Would not dun me. They did. Late fee 29.00 on 7/8. Still love my card!	2
William	29.06.2021	Claremont, NC	merrick_bank	5	I am very happy with the way I have been treated by Merrick Bank. The credit increases have helped me to attain a greater buying confidence. I would recommend this card to anyone looking to start a credit history or rebuild a credit history.	3
Debi	28.05.2021	Oklahoma City, OK	merrick_bank	4	I do not like the face that you will only take off late fees once a yr. If a person calls before their due date the late fee should be waived. I has some ill family members with covid & I managed to keep working as much as I could to pay my bills & also take care of them. So my paycheck were a little short & I just needed to put it off a few days & they said no because I had already ask for them to waive 1 this yr, due to the same circumstances. Almost always paid on time.	13
Jordan	22.05.2021	Sumas, WA	merrick_bank	5	So far I've had nothing but great encounters every time I have had to talk to customer service. The card always works and auto credit line increases have been decent. I personally would like to see more often credit increases but also understand on a business level why it is the way it is.	2
James	10.05.2021	Fayetteville, NC	merrick_bank	4	Very pleased with the customer service and with the ease of doing business with Merrick Bank. I just wish there was a way that a long time customer as myself could switch my credit card account to a no fee account.	null

Kyle

31.08.2023

Magnolia, TX

merrick_bank

5

Very easy to use to view statements and make online payments. Your representatives have been courteous and helpful when I have called with a problem. And when there have been questionable charges on my account I have been contacted immediately. I would definitely recommend Merrick Bank to other family members and friends!

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Sharon

23.11.2022

Burnham, IL

merrick_bank

5

Updated on 02/10/2023: I was happy to sign for a new credit card by Merrick to continue to grow my already good credit score of 730. Merrick sent the card, I used it and made my first payment right away. I used it the second time and wasn't aware when payment due dates. I noticed a huge drop in my score of 79 points, that was listed to Merrick said I had a late payment,...but I never received a payment due date. I immediately paid the balance of $190, called them and customer service rep. said my due date is the 9th every month. But it was listed Nowhere on the original paperwork I was sent with the credit card. I wrote a letter asking them to delete the late payment on my credit and I'm Still Waiting for that correction to my credit score!

3

Lisa

6.09.2023

Bradley, FL

merrick_bank

5

I have been a Merrick customer for about a decade now. There has never been a problem, dispute, or even a call to customer service. In this day and age, that is phenomenal. Truly happy with this company and have recommended them to many friends. Thank you for your continuing service.

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Beverly

5.09.2023

Georgetown, DE

merrick_bank

5

I needed assistance freezing a misplaced card and the service advisor was super helpful. The service advisor also explained how to go into the account and remove the freeze when necessary so, I didn't need to call back. It was easy going back to unfreeze the card as well. The service provided was excellent.

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Raymond

30.08.2023

Greenwood, IN

merrick_bank

4

The relationship between myself and the company is still new. Decent start to the credit line and I will patiently wait for the credit line to be doubled within 1 year per the agreement. If that does happen I will keep my end of the deal and make all payments on time and promote the company with even more positive reviews.

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Joyce

30.08.2023

Bethel, CT

merrick_bank

5

From the beginning I've had a good response from them. My initial card was approved quickly and sent quickly. Just recently, they reported to me charges that were suspicious. They weren't mine so they quickly restored them and VERY quickly, I got my new card. I'm happy with them. This is me, no incentives to write it.

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Scott

23.08.2023

Cornwall On Hudson, NY

merrick_bank

4

Merrick Bank card has been good for me. I get periodic increases due to my pay history and great standing. The app is helpful and easy to use. I have only two concerns / complaints. 1. My card is broken and the app will not let me order a replacement one. 2. When I call the 800#, it does not give me an option to speak with anyone. Have NEVER been able to get ahold of a live person.

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Kyriaki

16.08.2023

Mount Pocono, PA

merrick_bank

5

It has been an absolute pleasure to have this card! When things went sour in my life the representative was there to assist and find me a solution!!! You are the BEST!! I appreciate the limit increase as well!! The representatives are very welcoming. Professional, courteous and understanding! I sure am Happy I have them by my side.

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Kama

4.08.2023

Kingston, WA

merrick_bank

5

I have never had any issues with this card, they have done everything they claimed they would do which was raise my credit score and increase my credit limit with time. I have recently been talking to my daughter about getting this as well as soon as I figure out how.

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Mona

4.08.2023

Ojai, CA

merrick_bank

5

I might not recommend to friends because they can get lower interest rates and I cannot. So maybe if the right person came along. I took this card because you let me. At a significantly higher interest rate. But as far as service, it's been very nice. I'm very glad to have this card.

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1042

3.08.2023

Palm City, FL

merrick_bank

1

I've been a customer for more than 7 years with this company. I received a letter yesterday stating that my account had been canceled due to no activity. This was done with no warning whatsoever and will have a negative affect on my credit rating I currently have good credit. I called the representative with absolutely no help from him and he agreed that they should send out warning letters that your account will be in risk of being canceled if you did not use your card. I've never had this happen in 40 years of having credit and credit cards from other companies. Everyone needs to be aware of hidden policies that these companies have.

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Ernestine

26.07.2023

Sunbury, NC

merrick_bank

5

In my experience with Merrick Bank during the time that I have been a customer I've gotten nothing but great service. The way I've handled my business has continually been rewarded and I'm very satisfied. I've not had any type of problem that I can think of.. All I can really say is that it's a great card to have in your wallet. My husband also enjoys the benefits of his. I'm not sure what else I can say except thanks for the opportunity you have given us both.

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John

26.07.2023

Pico Rivera, CA

merrick_bank

5

Yes, This card is helping to re establish my Credit and gain self dependence once again. It was offered to me and approved when I needed help the most and I do appreciate it and I am going to keep this account for a long time to come. Great customer service and website along with the app for your phone.

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John

22.07.2023

Barnesville, PA

merrick_bank

4

The online process is great! The problem I have is the card is not recognized when paying at the pumps for gas. The reader has a hard time identifying the account #, it takes many attempts to get it to work! Sometimes I just use a different card. I know this is something I should call customer service about, just can't find the time.

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Ethel

21.07.2023

Liberty, MO

merrick_bank

5

I have been very satisfied with the service from Merrick Bank. I have never had a problem, everything works perfectly. Statement comes in a timely manner and can be paid online. Statement is received online so no need for checks in the mail. I like the security of no paper to shred or any mail to be lost or stolen.

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Joseph

13.07.2023

Sacramento, CA

merrick_bank

5

Merrick gave me the opportunity to show I am in a better financial situation. I didn’t disappoint them and got an increase within six months! They helped me get back. I’m on my feet. I would strongly refer them to others in my situation and look forward to a continued relationship with them. Thank you Merrick Bank for being my financial partner.

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Woodie

12.07.2023

Mobile, AL

merrick_bank

3

When I accepted your card, I did so thinking that I would get a decent credit line increase, if I paid in a timely manner. Keeping my balance at 30% doesn't allow me to do much of anything when I'm traveling. If I had to do it all over again, I would not have accepted your pre approval..

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Rino

12.07.2023

Newbury, OH

merrick_bank

3

High interest rates. Yearly fees don't help. Hard to pay down. Interest rates never gone down and never missed a payment but yet Interest always stays high. Will be trying to get it paid this yr and move on. The yearly fee is a pain. You would think it would be dropped but it doesn't look like it will ever be.

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Nadine

5.07.2023

Farmington, NM

merrick_bank

3

Don't use it like I use to, only when I really do need it. So not much to say on that. Just trying to pay it down to a reasonable amount owed. I like my choice of pictured card.. Don't care for the color. Thank you.

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Mallorie

5.07.2023

Danvers, MA

merrick_bank

2

The interest rates that Merrick Bank charges should be reviewed carefully. They start off with a low interest rate then gradually increase it even with excellent credit and no missed payments, a 30% interest rate on purchases is unreasonable and ridiculous. Merrick Bank should reward excellent customers. Instead they continue to increase the interest rates every time there a flux in rate hikes. This is not good business.

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Tara

30.06.2023

Aurora, CO

merrick_bank

5

I love my Merrick Bank credit card and the company. I have not had any issues and if I have needed to make contact with them; they are always helpful and courteous. My account is reviewed on a regular basis and I am given increases to show how well I manage the card.

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Paul

30.06.2023

Plano, TX

merrick_bank

1

Beware of Merrick Bank business tactics. First, if you schedule a payment on their website, they will hide the scheduled payment from you on their website in an effort to get additional payment. Second, if you enroll in automatic notices, they will NOT send you reminders so they can hit you for late fees. Third, their monthly fees, even if you have no balance, is usurious and should be prohibited.

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Elsie

21.06.2023

Burlington, NC

merrick_bank

5

The Merrick credit card was the first card that I got and I’m very satisfied with it. Always got what I needed and wanted with the card. Praises To My Lord! Thank you Merrick. I surely would recommend the Merrick Credit Card to friends! It’s a credit card I can use anywhere and any time. Thanks again Merrick Bank!

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Maryanne

16.06.2023

Tewksbury, MA

merrick_bank

5

I love everything about this card. The card itself, the website, the app and the live people who answer your phone questions. BEST CARD OUT THERE!! Would recommend to family and friends…and I have. The app is so easy to use to pay my monthly statement. I can find my balance and available monetary limit easily.

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Marilyn

7.06.2023

Bakersfield, CA

merrick_bank

5

When I signed up for an account it was a minimal amount and I didn't really think much of it. They have rewarded me not once but twice for being a good customer. This doesn't happen with other credit card banks. I truly am happy and would highly recommend anyone eligible to apply for a Merrick Bank credit card. Rewarding good behavior, what a concept. . .

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Debor

7.06.2023

Henderson, NV

merrick_bank

5

This card is easy to use and when I have had a problem such as replacing a card or asking about a charge the staff had always been very pleasant and helpful. I would recommend this card to others but do wish the interest was a bit lower.

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Daisy

4.06.2023

Newark, NJ

merrick_bank

5

Since Merrick, I became a member of the Merrick Bank credit card department it's been a good experience. The way my account has been serviced made me appreciate that I joined this company. The professionalism of the staff, provided services, and use of the mobile app ease has been friendly. Overall, Merrick Bank is is a great company. Thank you.

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Jeffrey

31.05.2023

North Fort Myers, FL

merrick_bank

3

I have the Merrick Bank app on my Android phone (Google Pixel 6 Pro). I have fingerprint biometric login enabled. But every few weeks (or so) when I try to log in, the fingerprint authentication is turned off, and I have to go look up my password, sign in manually, and reenable fingerprint authentication. I have not cleared the cache or data within the Merrick app, and I have the phone set to auto-update all apps from the Play Store. Other than that, your service is excellent. Also, the app works perfectly every time, except for the fingerprint glitch mentioned above. Sorry for the 3 star rating, but please fix the app, and I will gladly rate 5.

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Cynthia

5.05.2023

Tega Cay, SC

merrick_bank

5

Thanks for allowing me to increase my credit amount without having to do a credit check. This helped increased my credit score. I have successfully paid my bill on time and would like to know if you can eliminate the monthly fee on my account.

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Cheryl

27.04.2023

Crown Point, IN

merrick_bank

5

Merrick is top notch between customer service reps always patient and kind along with my belief that they will continue with their fair and honest fees. I have been with Merrick for 10+ years and look forward to many more.

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Hollie

26.04.2023

Conroe, TX

merrick_bank

5

I have had a great experience with the company. I haven't had any trouble using my card anywhere. They raise my balance without me even having to call them as long as I am making my payments on time.

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Lacy

21.04.2023

Eakly, OK

merrick_bank

5

I have had a positive experience with my Merrick Bank card. The website is very user friendly. The only thing I wasn't happy about was when they upgraded my card, they didn't offer the American Flag like my previous card.

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Patricia

13.04.2023

Los Angeles, CA

merrick_bank

1

A company fraudulently made a charge, and tried to make additional charges on my credit account. I called Merrick multiple times asking for a list of those transactions. Merrick Bank continuously refused the request, and even hung up the phone on me at one time! I had to contact the FDIC to get the information I requested. The payments that I make, Merrick Bank takes 90 percent of my payments every month!

3

Jerome

29.03.2023

Waukegan, IL

merrick_bank

5

Service has been acceptable and very good within the areas offered. I could recommend Merrick to a friend without reservation. There is always an opportunity for improvement as in time will be clear and visible. I’ve nothing further to add at this time as a response to this inquiry.

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Tracy

23.03.2023

Wamego, KS

merrick_bank

1

Payment source mistake prompted account closure one day after it happened. Nothing in email, just closed. Then all of the agents treated me like scum because of it. I enjoyed the card until they took action for one mishap with zero communication. Oh well. I wouldn't suggest this card, they aren't very transparent in communication. Glad I didn't try to use it, funny thing is, I am up to date on payments, one agent was confused. It's like this was done all willy nilly.

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Wanda

22.03.2023

Fresno, CA

merrick_bank

2

They charge a monthly fee and does not alert you if questionable charges are made, my history of purchases has been for years with them of $100-$150 at most in a month time but one day my card was stolen the criminals in 3 days time was able to purchase over $1800 one $1000 then 8 multiple $100 charges same day without contacting me if I approve the unusually high charges.

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Donna

7.03.2023

Sac City, IA

merrick_bank

1

The company service agents do not have facts. They all have different answers. They are not trained appropriately. I only had one representative in 10 calls that knew what they were saying. Kudos to this person. The communication is very confusing. Not happy.

2

Delbert

1.03.2023

Elyria, OH

merrick_bank

5

Merrick Bank is absolutely awesome. Originally, I started out at a $900 credit limit. 6 months later raised it to $1800.00. Make your payments on time. Merrick rewards you! I am now at $2000.00 credit line. Within a year's time.

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Lawanda

28.02.2023

St Louis, MO

merrick_bank

4

Would rather not have monthly/annual fees with this card. I have had this card for a very long time and it would be nice to not have fees associated with it. I love the fact of how frequent you guys give me a credit line increase though.

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Geneva

28.02.2023

Schertz, TX

merrick_bank

5

It has been easy to make payments through the app. Limit increase for making payments on time are very rewarding. Wish the rates were able to be lowered. That should be an option to lower rates or increase limit.

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Oren

15.02.2023

Pompano Beach, FL

merrick_bank

1

I thought the credit line they offered wasn't worth getting their card, but they claimed they would double available credit. I called, I confirmed, I used the authorization code myself, when the time came, they said they did see I confirmed with A rep, but my account did not come with A double your credit line program associated with it, and there was nothing I could do about it. My credit wasn't great, and it has not improved, which is why I think they are being intentionally dishonest. In G-d I trust.

4

Joseph

11.02.2023

Baytown, TX

merrick_bank

5

I am very please. Merrick keeps me informed and is very easily reached. I have never had any problems and customer service is outstanding when needed. Access online is easy and user friendly as well. Emails and notifications timely and accurate!

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Mary

10.02.2023

Hagerstown, MD

merrick_bank

5

I have used this card for years. Whenever I have called, the customer service reps are very helpful. I will continue to use this card. The reps speak clearly, know their products and listen to what you are saying. Any issues I have had, they have resolved it to my satisfaction.

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Joel

10.02.2023

Lancaster, SC

merrick_bank

2

My wife was told this was an error and would be credited. When I didn't see credit after a week, I was told it would be done. It's still not done. My wife spent a lot of time on these two phone calls, with so many press 1, press 2 options. Very difficult to get to anyone who could help.

2

Adam

1.02.2023

Melville, NY

merrick_bank

2

I lost my debit card 3 weeks ago, I called to get it replaced and it's still not here. Luckily I have other accounts and cards but otherwise this would be totally crippling to my ability to function on a daily basis, and up until now I've had 0 problems with your service. Can someone please tell me what is going on?

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Dale

30.01.2023

Red Bluff, CA

merrick_bank

5

Merrick has been easy to use, they reward you for good payment history. Great company to rebuild your credit ratings. I would recommend Merrick to anyone that needs a credit card and is willing stay on a good path to increasing their credit.

2

Rodney

25.01.2023

Springfield, VA

merrick_bank

5

I have never had any problems with Merrick Bank! I been a customer for many years and would recommend Merrick Bank to anyone. The website is easy to manage and payments are taken in a timely manner.

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Tim

25.01.2023

Colorado Springs, CO

merrick_bank

2

Your people have been charging me over $4 a month for a cash advance I did years ago. I'm done, I will be paying this card off and deleting it. That is ridiculous. You offer nothing for this card if I use it.

4

Dennis

24.01.2023

Monessen, PA

merrick_bank

5

The ease of use of this card is great, just this afternoon at the dermatologist, they asked what card I had used, they said no other card had processed a payment that quickly, thank you! I could not ask for more...

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John

23.01.2023

Hurst, TX

merrick_bank

5

Great customer service; account is available 24/7 online; Easy to navigate webpage - everything you need is online; account protected from online fraud; NO FEES; complete transparency - no hidden fees or charges; a great mobile app; a variety accounts available... checking, savings, credit card, etc.

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Jil

21.01.2023

Albuquerque, NM

merrick_bank

1

Got approved for a new card. Delay 1 was because of the Holiday. Delay 2 is because of "vendor issues". Each day that passes I get a sinking feeling that this company is not very trustworthy. I anticipate even more delays and based on other reviews, a bill even though I don't have the card.

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Patricia

14.01.2023

College Station, TX

merrick_bank

2

I got this card last year. Twice they have cancel payment. Never got an increase because cancel payment that month. Merrick charges high fees with no pluses. Going to try to close it again. Customer service is, also, a nightmare.

4

Karen

8.12.2022

Oklahoma City, OK

merrick_bank

1

Saw no red flags. Applied Nov 11. Approved card by 25th. Called Nov 27th. No card. Was told it would be here on Dec 23rd at latest. Got a bill requesting payment. Called 12-8. Asked for sup. Sup Lisa hung up on me. Called back trying to cancel card. They hung up. Called again. Was told card shipped on 12-2. Would be here by 12th. Would not cancel. They gave first names but could give operator number. This cannot be a legit bank. Karen **

7

Vanessa

1.12.2022

Pickerington, OH

merrick_bank

5

I am very happy. Upon elimination of other credit cards. I kept Merrick Bank. Also, they give good increases, you don't have to ask! This is my personal opinion. I recommend Merrick Bank to all family, friends, and future customers.

2

Estelle

30.11.2022

Martinsville, VA

merrick_bank

5

I am well pleased and super excited to be a part of Merrick Bank. The customer service is excellent. I will definitely recommend to other customers. A great tool for building and rebuilding credit. This idea is well versed and I believe that this idea will flourish.

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Barbara

29.11.2022

Pueblo, CO

merrick_bank

5

Very pleased with the ease of online access and bill pay, all the information I have at my fingertips. They caught a fraudulent transaction and immediately closed my account and issued a new card. I've been very happy with them.

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David

29.11.2022

New Orleans, LA

merrick_bank

5

Merrick gave me a card when others wouldn’t and allows my credit limit to double with responsible use, what else can you ask for? They operate with professionalism and treat you as a valued customer. I am very pleased with my card!

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Terri

28.11.2022

Wichita, KS

merrick_bank

1

Not pleased. It didn’t help my credit at All, it’s really a bad deal. I wouldn’t recommend Merrick Bank to AnyOne!!! It’s adding marks to my credit. It’s false advertising and bad business. I’m making a complaint to the BBB.

6

Adeel

24.11.2022

Austin, TX

merrick_bank

5

They help me get a secured card. It’s been one year and they have increased my limit twice with even me asking for it. All I did was made my payments on time and I got highly recommend Merrick Bank! if you are looking to built Or fix your credit!

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Charles

22.11.2022

Jacksonville, FL

merrick_bank

5

Thank you for the opportunity to get this account. I am satisfied with this experience. Looking to see where we will be in the future. I have had no issues with the account.. I would recommend this to a friend.

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Maria

21.11.2022

Santa Teresa, NM

merrick_bank

5

I am very glad because I am doing a good job with my credit to get a better credit score and I hope continuing to do it in order to get more credit and I also recommended for more people in the same situation.

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Jonetta

21.11.2022

St.Helen'S, OR

merrick_bank

5

I was surprised when I got my invitation from Merrick Bank because I'm trying to rebuild my credit and they gave me a very nice card with a generous amount on it and they report to my credit bureaus all the time and it has brought up my credit score quite a bit and it was very easy to do the online part of it.

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Patricia

19.11.2022

Milford, OH

merrick_bank

4

I am very happy with this card. My only complaint is a wish you didn’t change a yearly fee. I feel the interest rate should be enough. But other than that I have had no problems with the Merrill credit card.

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Jennifer

18.11.2022

Battle Ground, WA

merrick_bank

5

I'm terrible with names, but the sweet lady that helped me was awesome! She had the sweetest voice, was so patient and zero attitude. She even went above and beyond to make sure that my card would arrive before the Holidays. She genuinely seemed to care, that's a quality that is hard to come by these days.

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Charles

29.09.2022

Las Vegas, NV

merrick_bank

5

I’m a new cardholder & so far my experience has been great. No issues at all so far… Also the app works great. Have not had any problems with the app so far also… Customer service is also good. Talked to them a few times in the experience was good..

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Calvin

23.09.2022

Mansfield, MO

merrick_bank

5

I have had no issues with this card. I like the app. I like to card. I don't like the great service. You're a tiny man. The only thing I would say is I would like to be considered to have my but my limit raised.

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Ralph

23.09.2022

Saginaw, MI

merrick_bank

1

I want you to lower my interest rate and you won't. So I will be looking for a new card that has a better interest rate, plus by doing so they have 0% to start and you have nothing to offer me I guess.

2

Jennifer

23.09.2022

Exeter, NH

merrick_bank

1

Tried to pay my bill online, got locked out of my account because of a KNOWN ISSUE! Should have let us know via email or a message when you try to log in. Paid my bill with the woman at the call center which was fine but took a while. Asked her how to get my account unlocked and she told me I would have to call back another time. That is really inconvenient.

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Bryan

20.09.2022

Cleveland, OH

merrick_bank

5

I am very satisfied with the opportunity that Merrick Bank gave me to help establish more credit. Because of their commitment to me I was able to purchase my. FIRST HOUSE!! THANKS MERRICK TEAM. YOU ALL ARE GREAT!!! My credit was upgraded because of my Secured Credit card.

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Alyssa

20.09.2022

Forney, TX

merrick_bank

2

The monthly fee is the source of my dissatisfaction. I just paid off the card, think I am free of monthly payments at least until I spend, then get a notification that I owe $6 in the next 15 days or I will have a late payment fee attached. It is rather frustrating when I have paid a large sum onto the card to pay off the debt. This is not the first time this has happened, either.

3

Larissa

19.09.2022

Mineral Wells, WV

merrick_bank

1

Was told my order would be rushed and it didn't get rushed and I wasn't told about it. Second time the card supposedly shipped and didn't. Not happy about this at all. Plus, I was misinformed a couple times as well.

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Bobby

18.09.2022

Chicago, IL

merrick_bank

5

I was very pleased with the way that my situation was handled concerning my payment. I made a payment from an account by mistake and I corrected it immediately. I was not penalized for the mistake and I was happy to see it did not affect my rating on my credit card report.

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Jacob

17.09.2022

Pea Ridge, AR

merrick_bank

5

My interactions with Merrick have all been positive, helpful experiences. When I was a day late on a payment I had a prompt email reminding me to make the payment. The app has been super easy to navigate as well! Thank you!

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Erik

16.09.2022

Canton, OH

merrick_bank

5

This Credit Card company is professional, wonderful and very customer service oriented! All THEIR employees are in the United States and have the values of real America! I would recommend Merrick Bank to everyone, especially for the True Americans who believe in meritocracy.

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James

23.08.2022

Cranston, RI

merrick_bank

1

First, consider yourself warned. DO NOT apply for or deposit ANY money into a CD with this bank. My financial advisor disowned me because I blindly applied for a Merrick Bank CD. First, as we know it is ALL online with little or no guidance after a laborious application. The sketchy sporadic failure of the employees to answer the very basic questions is frustrating. Phone static and incompetent phone employees is insane. Nobody has any answers and the answers you get are VERY different than the ones you got the day before. My application took over 2 hours, I reluctantly provided all critical, personal information (I know, never ever do that) but I did. My application was accepted last week then today.... yup! They lost it. The lost my online application. Expect that to happen to you IF you are dumb enough to apply to ANY account with Merrick Bank. They are HORRIBLE.

5

Victoria

9.08.2022

Lithonia, GA

merrick_bank

5

Merrick Bank is a GREAT Bank. I'm so glad to be associated with Merrick Bank. I give 5 stars, for excellent service and for the credit increases. Most companies advertise services and then do not honor the services, Merrick Bank delivers on all the services promised.

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Bruce

4.08.2022

Lenoir, NC

merrick_bank

1

Was notified of possible fraud, froze account, issued new card, for 4 weeks I have been unable to speak to someone to dispute charges, transfer calls get hung up on, on hold for over an hour twice, leave messages and no one ever returns calls.

2

S.

28.07.2022

Plano, TX

merrick_bank

1

I have been a Merrick Bank card holder since 8/2012, and but the past two days was the last straw. I have an unauthorized charge to my card and I have been trying to dispute it for the past two days. Been on hold for a total of 2 hours in two days. Thirty minutes the first day (7/26/22), and 1 1/2 hours the second day (7/27/22).

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Ray

25.05.2022

Henderson, NV

merrick_bank

2

I will no longer be able to use at Costco, there for your Stupidity and your greedy Management to change to Master Card which I also dislike. I will do my best to discontinue use of the card till I pay it off.

5

Christina

24.05.2022

Franklin Township, NJ

merrick_bank

1

A flight was booked using a Merrick Bank card in early Jan. I had covid and could not fly per the country's regulations. Merrick could not help in refunding the money after I was not able to receive help from the airline. They denied my case although for other purchases placed on other credit cards all were refunded. I am looking towards cancelling my account as my other cards are much better.

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Yvette

10.05.2022

Battletown, KY

merrick_bank

3

I like the credit card and had no bad experience until I decided to pay my payment earlier than the due date. I decided to pay my bill on the 1st thinking I would get it over with so I wouldn't have to worry later. Well they ended up on the following month saying that I never paid. I called and was told that because I paid on the 1st it was put on the previous month as I paid 2 times for that month. I was so livid because I was never told in any of the paperwork that you would be penalized for paying early. Which the lady I was connected to also stated how it's not my fault because they don't tell anyone. But yet I still have to pay twice the payment amount they had me pay a payment and added another at the end of the month. Which makes it 2 payments I have to pay and was not told that during the conversation on the phone. I had to find out when I looked on my statement. Lesson learned. I will not pay any of my credit card bills early again.

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Terri

6.05.2022

Philadelphia, PA

merrick_bank

5

I found my experience with Merrick Bank satisfying, because it has given me an opportunity to reestablish my creditworthiness among other things. Merrick Bank offered me a generous line of credit to start, a chance to maintain the ability to use the Merrick VISA credit card in a responsible manner, and all the while help me increase my overall credit scores. I was then able to rebuild my credit, showing that I was deserving of the chance, and I went on to establish a good relationship with a creditor. Thank-You Merrick Bank! Ms. Terri

3

Jay

28.04.2022

Indianapolis, IN

merrick_bank

1

I paid my bills on time perfectly. Never missed a payment. I got approved for other CC and accidently forgot to utilize my Merrick CC for a little while. Next then you know, my account is closed without warning for lack of use after 8 years! Called CS and they were so callous about it, just kept saying over and over, "Sorry it's in the policy." Matter fact, I actually did not get not ONE sorry from any of the customer service. Don't waste your time with Merrick, they hate on their own customers. Spiteful and jealous corporation. Total **!

3

Robert

19.03.2022

Delmar, DE

merrick_bank

5

I have so appreciated Merrick's "trust" in me...when I first got this card my credit wasn't the best...but Merrick trusted me...gave me a chance...and has often increased my credit limit. This means so much to me. You are a great bank...and the couple times I have called customer service they were very helpful. Thanks a million. I love you guys...Bob **

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Roger

13.02.2022

Steubenville, OH

merrick_bank

1

After paying my balance in full my account has been restricted. It has been one week after the payment cleared my bank. I checked the available balance before trying to use the card and was embarrassed trying to make a purchase only to be declined. Customer service informed me I needed a letter from the bank stating the balance was paid. How can this happen when they see it has been paid in full. I have never been late and only one month from double my limit. Must be their way to get rid of you, but customer service also refused consumer request to close account with zero balance.

7

Christine

27.01.2022

Chandler, AZ

merrick_bank

3

When I call, it is impossible to increase the credit limit or to review my interest rate. Never missed a payment that I am aware of, and always paid more than the requested/required/suggested amount. When I did finally get through to a representative, she very curtly said, "We don't increase credit limits at the request of customers." Could have said, "We don't increase credit limits until it is time for a review." Would have probably been better received. Thank you, I haven't closed my account, only paid it off.

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Kerian

19.01.2022

College Point, NY

merrick_bank

4

I'm fairly happy with my card. I appreciate the occasional review for limit increases and the fact that there is no annual fee. I'm not happy with my interest rate and ask that it be reassessed for a lower rate. Thank you.

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Demaca

17.12.2021

Norcross, GA

merrick_bank

1

I disputed a charge on the account, they ruled in favor of the merchant. Once my account gets to $785.72, I will cease paying. I can not pay for a service I did not receive. And, now my car is making noises I have never heard before.

8

Audrey

22.10.2021

Raleigh, NC

merrick_bank

4

I have been pleased with the customer service I received. Still waiting on the last request to readjust the interest charged of $61. You actually should have received the payoff check prior to my due date as all the other creditors received their checks. Hopefully this can be resolved before my payment is due next month on the 5th.

3

Suzette

11.10.2021

Lawrenceville, GA

merrick_bank

1

Merrick Bank has been sitting on my credit card payments for weeks - this is per my bank Chase who assured me all 7 payments in question had been indeed sent to Merrick Bank. Chase also told me that Merrick Bank did not accept them. They do NOT help the hearing impaired. The only way to contact them is the phone and/or snail mail. I cannot talk on the phone. Sent 3 letters to Merrick Bank and NO response.

16

Janet

30.09.2021

St. Petersburg, FL

merrick_bank

5

Merrick is one of my top banks. I am very happy with the way we manage my account. They have been there when I needed credit and (as long as you make your payment on time) had trusted me enough to raise my credit limit. I am extremely happy with Merrick Bank!

4

Mary

22.09.2021

Lincoln, RI

merrick_bank

5

A few years ago I applied to Merrick Bank for a credit card. My credit wasn't in good standings. Merrick approved a credit card for me and it was my first one. It has helped me raise my credit score. They also increased my credit limit twice. I would recommend Merrick Bank to anyone.

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Ellen

1.09.2021

Holyoke, MA

merrick_bank

5

I like to pay my credit card account on the phone rather than on computer or cell phone. A few occasions I have spoken live to your staff and everyone has been knowledgeable and polite and were able to help me solve my problem.

2

John

26.08.2021

Cape Coral, FL

merrick_bank

5

Merrick did everything they said and helped me get back my credit. They are very easy to work with and I am happy to be back with my credit score. I really don’t need another credit card, Merrick is great. If a person wants to establish a good credit score they will help you.

4

Michael

25.08.2021

Plano, TX

merrick_bank

2

I have not had one other than my Double your line. The increase my wife had was a measly $200. If you want to compete with Discover or Credit Union then the increases should be substantially higher. I’ve been with Merrick for quite sometime without an increase and it is very frustrating.

4

Willetta

5.08.2021

Hamilton, OH

merrick_bank

3

I was in Hospital 6-27/7-7. Not enough oxygen to body?! When home I was so relieved I took time to just breathe! When I realized Bills were due, thought I had all bills, couldn't remember all. Called Merrick! Told them. Said all ok. Would not dun me. They did. Late fee 29.00 on 7/8. Still love my card!

2

William

29.06.2021

Claremont, NC

merrick_bank

5

I am very happy with the way I have been treated by Merrick Bank. The credit increases have helped me to attain a greater buying confidence. I would recommend this card to anyone looking to start a credit history or rebuild a credit history.

3

Debi

28.05.2021

Oklahoma City, OK

merrick_bank

4

I do not like the face that you will only take off late fees once a yr. If a person calls before their due date the late fee should be waived. I has some ill family members with covid & I managed to keep working as much as I could to pay my bills & also take care of them. So my paycheck were a little short & I just needed to put it off a few days & they said no because I had already ask for them to waive 1 this yr, due to the same circumstances. Almost always paid on time.

13

Jordan

22.05.2021

Sumas, WA

merrick_bank

5

So far I've had nothing but great encounters every time I have had to talk to customer service. The card always works and auto credit line increases have been decent. I personally would like to see more often credit increases but also understand on a business level why it is the way it is.

2

James

10.05.2021

Fayetteville, NC

merrick_bank

4

Very pleased with the customer service and with the ease of doing business with Merrick Bank. I just wish there was a way that a long time customer as myself could switch my credit card account to a no fee account.

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