Dataset Viewer
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| label_name
stringlengths 9
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| label
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76
|
|---|---|---|
My new card is here, what's the process for activating it?
|
activate_my_card
| 0 |
I am unable to activate my card, it won't let me.
|
activate_my_card
| 0 |
Can you help me activate my card
|
activate_my_card
| 0 |
What is the youngest age for an account?
|
age_limit
| 1 |
What is the appropriate age for my child to be able to open an account?
|
age_limit
| 1 |
How do I set up an account for my children?
|
age_limit
| 1 |
My google top-up pay is not going through
|
apple_pay_or_google_pay
| 2 |
Can I use my Apple Watch to pay for gas?
|
apple_pay_or_google_pay
| 2 |
Can I top up with Google Pay?
|
apple_pay_or_google_pay
| 2 |
I need to know where I can withdraw money.
|
atm_support
| 3 |
Where can I get money from my card?
|
atm_support
| 3 |
The card can be used at which ATMs?
|
atm_support
| 3 |
I will be traveling and want money to be added automatically in certain intervals. Is this possible?
|
automatic_top_up
| 4 |
How do I top-up while traveling?
|
automatic_top_up
| 4 |
How do i set up auto top-up?
|
automatic_top_up
| 4 |
What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.
|
balance_not_updated_after_bank_transfer
| 5 |
I have transferred some money but the balance hasn't changed
|
balance_not_updated_after_bank_transfer
| 5 |
Is something wrong with my account, my balance didn't change after I transferred some money
|
balance_not_updated_after_bank_transfer
| 5 |
How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.
|
balance_not_updated_after_cheque_or_cash_deposit
| 6 |
I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please
|
balance_not_updated_after_cheque_or_cash_deposit
| 6 |
When will I see my cash, since I already deposited my check?
|
balance_not_updated_after_cheque_or_cash_deposit
| 6 |
My transfer failed to a beneficiary
|
beneficiary_not_allowed
| 7 |
I couldn't transfer to an account.
|
beneficiary_not_allowed
| 7 |
Why is this not letting me exchange crypto? I need help making this transaction go through.
|
beneficiary_not_allowed
| 7 |
Please cancel my last transaction.
|
cancel_transfer
| 8 |
I recently made a transfer but I need to cancel it as soon as possible. Please let me know when this happens.
|
cancel_transfer
| 8 |
I wish to cancel a transfer
|
cancel_transfer
| 8 |
I have a card that expires in the coming month, do I have to specifically ask for the updated card?
|
card_about_to_expire
| 9 |
Do I need to order a new card before it expires?
|
card_about_to_expire
| 9 |
Tell me how to replace my expired card.
|
card_about_to_expire
| 9 |
What businesses accept this card?
|
card_acceptance
| 10 |
Are there limits as to where my card will be accepted?
|
card_acceptance
| 10 |
Which merchants accept this card?
|
card_acceptance
| 10 |
Is my new bank card on the way and is there a way to track it?
|
card_arrival
| 11 |
How do I know when my new card is going to arrive?
|
card_arrival
| 11 |
I have been waiting over a week. Is the card still coming?
|
card_arrival
| 11 |
Can i choose a specific delivery date?
|
card_delivery_estimate
| 12 |
My card is needed soon
|
card_delivery_estimate
| 12 |
To deliver to the US, how long will it take?
|
card_delivery_estimate
| 12 |
How do I link an existing card?
|
card_linking
| 13 |
I got my card now, how do I make it show up in the app?
|
card_linking
| 13 |
I want to link to my card card with you, how?
|
card_linking
| 13 |
I think my card is broke?
|
card_not_working
| 14 |
Why doesn't my card work for any transactions?
|
card_not_working
| 14 |
Out of the blue, my card stopped working.
|
card_not_working
| 14 |
Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.
|
card_payment_fee_charged
| 15 |
Why am I charged a fee for using my card on some purchases?
|
card_payment_fee_charged
| 15 |
Why have I been charged a fee for card payment?
|
card_payment_fee_charged
| 15 |
There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?
|
card_payment_not_recognised
| 16 |
I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!
|
card_payment_not_recognised
| 16 |
There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.
|
card_payment_not_recognised
| 16 |
What is your exchange rate between UK pounds and Russian rubles for my last transaction
|
card_payment_wrong_exchange_rate
| 17 |
Why was I charged extra on my last UK pound to Russian ruble exchange?
|
card_payment_wrong_exchange_rate
| 17 |
I think there has been a mistake on my exchange rate for this purchase.
|
card_payment_wrong_exchange_rate
| 17 |
lost my card in atm
|
card_swallowed
| 18 |
The bank machine didn't give my card back how do I get a new one fast?
|
card_swallowed
| 18 |
My card was eaten by the cash machine what do I do?
|
card_swallowed
| 18 |
extra fees on a cash withdrawal, not cool.
|
cash_withdrawal_charge
| 19 |
Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?
|
cash_withdrawal_charge
| 19 |
I am not supposed to be charged a cash withdrawal fee, but I was.
|
cash_withdrawal_charge
| 19 |
My card shows a cash withdrawal I don't recognize.
|
cash_withdrawal_not_recognised
| 20 |
Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.
|
cash_withdrawal_not_recognised
| 20 |
There's an unauthorized cash withdraw
|
cash_withdrawal_not_recognised
| 20 |
Do I need to speak to a representative to change my pin?
|
change_pin
| 21 |
Can I change my PIN at my local bank?
|
change_pin
| 21 |
Is it possible for me to change my PIN number?
|
change_pin
| 21 |
I see some transactions that I don't recognize. I think someone stole my details.
|
compromised_card
| 22 |
What should I do if someone else used my card?
|
compromised_card
| 22 |
My statement shows charges for things I never purchased. Were my account details stolen?
|
compromised_card
| 22 |
how many days processing new card?
|
contactless_not_working
| 23 |
Can I make a contactless payments?
|
contactless_not_working
| 23 |
I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?
|
contactless_not_working
| 23 |
Can I get a card that works in other countries like Africa and Indonesia?
|
country_support
| 24 |
I just moved to the US how do I get a card?
|
country_support
| 24 |
Which countries does your service work in?
|
country_support
| 24 |
Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.
|
declined_card_payment
| 25 |
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.
|
declined_card_payment
| 25 |
My card was declined
|
declined_card_payment
| 25 |
Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.
|
declined_cash_withdrawal
| 26 |
When going to the ATM to take out some cash today my withdrawal was declined. I need to fix this problem as soon as possible. whats going on?
|
declined_cash_withdrawal
| 26 |
Why wouldn't my withdrawal go through?
|
declined_cash_withdrawal
| 26 |
On my transfer there was a "decline" message
|
declined_transfer
| 27 |
It declined my transfer.
|
declined_transfer
| 27 |
Declined, transfer not completed.
|
declined_transfer
| 27 |
There's a direct debit payment that I don't recognize.
|
direct_debit_payment_not_recognised
| 28 |
How long after I receive my statement can I dispute payments on it?
|
direct_debit_payment_not_recognised
| 28 |
How do I dispute a direct debit that I didn't do?
|
direct_debit_payment_not_recognised
| 28 |
How many disposable cards am I allowed to have?
|
disposable_card_limits
| 29 |
Do the disposable cards have restrictions?
|
disposable_card_limits
| 29 |
Are there downsides to using a disposable virtual cards?
|
disposable_card_limits
| 29 |
My last name has changed and I need to update my account details.
|
edit_personal_details
| 30 |
Since I got married, I need to change my name.
|
edit_personal_details
| 30 |
how to change name on account
|
edit_personal_details
| 30 |
What is the charge for exchanging currencies?
|
exchange_charge
| 31 |
Do I need to pay more for exchanging currencies?
|
exchange_charge
| 31 |
Fees for currency exchange
|
exchange_charge
| 31 |
How do your exchange rates factor in?
|
exchange_rate
| 32 |
How are the exchange rates for transfers calculated?
|
exchange_rate
| 32 |
I'm interested in what your exchange rates are based on.
|
exchange_rate
| 32 |
Can turn my money into another currency?
|
exchange_via_app
| 33 |
End of preview. Expand
in Data Studio
YAML Metadata
Warning:
empty or missing yaml metadata in repo card
(https://huggingface.co/docs/hub/datasets-cards)
About
This is a curated subset of 3 representative samples per class (77 classes in total) for the Banking77 dataset, as collected by a domain expert. It was used in the paper "Making LLMs Worth Every Penny: Resource-Limited Text Classification in Banking", published in ACM ICAIF 2023 (https://arxiv.org/abs/2311.06102). Our findings show that Few-Shot Text Classification on representative samples are better than randomly selected samples.
Citation
@inproceedings{10.1145/3604237.3626891,
author = {Loukas, Lefteris and Stogiannidis, Ilias and Diamantopoulos, Odysseas and Malakasiotis, Prodromos and Vassos, Stavros},
title = {Making LLMs Worth Every Penny: Resource-Limited Text Classification in Banking},
year = {2023},
isbn = {9798400702402},
publisher = {Association for Computing Machinery},
address = {New York, NY, USA},
url = {https://doi.org/10.1145/3604237.3626891},
doi = {10.1145/3604237.3626891},
pages = {392–400},
numpages = {9},
keywords = {Anthropic, Cohere, OpenAI, LLMs, NLP, Claude, GPT, Few-shot},
location = {Brooklyn, NY, USA},
series = {ICAIF '23}
}
language: - en Tags: - banking77 - classification - conversational
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