Dataset Viewer
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knowledge-base-search_105
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Answer the following question using the knowledge base: "As of the latest update, how many team leaders are there in the company? Just provide the number in your response."
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/kb%3Fid%3Dkb_home
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Checklist 1: Search for Team Leaders Information
- Goal: Enter relevant keywords related to team leaders in the search box to initiate a search for the required information.
Checklist 2: Execute the Search
- Goal: Click the search button to execute the search and retrieve results that may contain the number of team leaders.
Checklist 3: Review Search Results
- Goal: Examine the search results to locate the article or knowledge base entry that specifically mentions the number of team leaders in the company.
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sort-incident-list_460
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Sort the "incidents" list by the following fields:
- Priority (descending)
- Duration (ascending)
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/incident_list.do
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Checklist 1: Access Sorting Options
- Goal: Locate the "Priority" and "Duration" column headers in the incidents table to prepare for sorting.
Checklist 2: Sort by Priority
- Goal: Click on the "Priority" column header to sort the incidents in descending order based on their priority levels.
Checklist 3: Sort by Duration
- Goal: Click on the "Duration" column header to sort the incidents in ascending order based on their duration.
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order-ipad-mini_974
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Go to the hardware store and order 1 "iPad mini" with configuration {'Choose the colour': 'Space Grey', 'Choose the storage': '64'}
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
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Checklist 1: Navigate to Hardware Section
- Goal: Access the hardware section of the service catalog to find the iPad mini.
Checklist 2: Search for iPad Mini
- Goal: Use the search functionality to locate the "iPad mini" product within the hardware section.
Checklist 3: Select Configuration Options
- Goal: Choose the desired color (Space Grey) and storage (64GB) for the iPad mini.
Checklist 4: Review Order Details
- Goal: Confirm the selected configuration and review the order details before proceeding.
Checklist 5: Place the Order
- Goal: Complete the order process for the iPad mini by submitting the order.
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filter-incident-list_812
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Create a filter for the list to extract all entries where:
- "Configuration item" is "" and
- "Number" is "INC0013555" and
- "Assigned to" is "" and
- "State" is "Resolved" and
- "Assignment group" is ""
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/incident_list.do
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Checklist 1: Access Filter Options
- Goal: Expand the filter section to enable the input of specific criteria for filtering the incident list.
Checklist 2: Set Filter Criteria
- Goal: Input the required filter conditions: set "Number" to "INC0013555," "State" to "Resolved," and leave "Configuration item," "Assigned to," and "Assignment group" empty.
Checklist 3: Apply Filters
- Goal: Apply the set filters to update the incident list view, ensuring that only entries matching the specified criteria are displayed.
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order-apple-mac-book-pro15_766
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Go to the hardware store and order 3 "Apple MacBook Pro 15"
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
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Checklist 1: Navigate to Hardware Section
- Goal: Access the hardware section of the service catalog to find available products.
Checklist 2: Search for Product
- Goal: Use the search functionality to locate "Apple MacBook Pro 15" within the hardware catalog.
Checklist 3: Select Product and Quantity
- Goal: Choose the "Apple MacBook Pro 15" from the search results and specify the quantity as three.
Checklist 4: Add to Cart
- Goal: Add the selected laptops to the shopping cart for purchase.
Checklist 5: Proceed to Checkout
- Goal: Navigate to the checkout process to finalize the order for the three laptops.
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filter-service-catalog-item-list_498
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Create a filter for the list to extract all entries where:
- "Type" is "Package" and
- "Short description" is "Request to setup web conferencing" and
- "Name" is "Web Conferencing" and
- "Category" is "Services" and
- "Active" is "false"
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/sc_cat_item_list.do
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Checklist 1: Access Filter Options
- Goal: Open the filter options to enable the selection of specific criteria for the catalog items.
Checklist 2: Set Filter for "Type"
- Goal: Select the "Type" field and set its value to "Package" to filter the catalog items accordingly.
Checklist 3: Set Filter for "Short Description"
- Goal: Select the "Short description" field and set its value to "Request to setup web conferencing" to narrow down the results.
Checklist 4: Set Filter for "Name"
- Goal: Select the "Name" field and set its value to "Web Conferencing" to further refine the search results.
Checklist 5: Set Filter for "Category" and "Active"
- Goal: Select the "Category" field and set its value to "Services", and select the "Active" field to set its value to "false" to complete the filtering criteria before executing the search.
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create-hardware-asset_13
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Create a new hardware asset with a value of "Computer" for field "Model category", a value of "Apple MacBook Air 13"" for field "Model", a value of "Apple" for field "Vendor", a value of "SN-77b6ad1b-1385-4746-be69-d1bbc99d7bf9" for field "Serial number", a value of "Lease" for field "Acquisition method", a value of "" for field "Beneficiary", a value of "" for field "Managed by", a value of "ACME North America" for field "Company", a value of "Sales" for field "Cost center", a value of "" for field "Parent", a value of "" for field "Supported by", a value of "Latinistic asparagine queenwood yours dilatation" for field "Disposal reason", a value of "Sales" for field "Department", a value of "SL 5 Years" for field "Depreciation", a value of "Curupira graphometrical abominableness c" for field "Lease contract", a value of "functionalism abjudge fluochloride Chris" for field "GL account", a value of "prettily autovalve bungmaker Hydrolea paperback" for field "Comments", a value of "P1000678" for field "Asset tag", a value of "" for field "Owned by", a value of "" for field "Request line", a value of "Rosalind Krenzke" for field "Assigned to", a value of "" for field "Support group", and a value of "3121 High Point Road, Greensboro,NC" for field "Location".
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_hardware.do
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Checklist 1: Navigate to Hardware Creation Form
- Goal: Access the new hardware record creation page to begin the asset entry process.
Checklist 2: Fill in Mandatory Fields
- Goal: Enter the required information in the mandatory fields, including "Model category," "Model," "Vendor," "Serial number," "Acquisition method," "Company," "Department," and "Assigned to."
Checklist 3: Complete Additional Fields
- Goal: Populate the additional fields such as "Disposal reason," "Depreciation," "Lease contract," "GL account," "Comments," "Asset tag," and "Location" to provide comprehensive asset details.
Checklist 4: Review and Confirm Entries
- Goal: Review all entered information for accuracy and completeness to ensure all required fields are filled before submission.
Checklist 5: Submit the New Hardware Asset
- Goal: Submit the completed form to create the new hardware asset in the system, finalizing the asset entry process.
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create-problem_955
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Create a new problem with a value of "2nd Floor File Server Short on Space" for field "Problem statement", a value of "3 - Low" for field "Impact", a value of "" for field "Assignment group", a value of "FileServerFloor2" for field "Configuration item", a value of "" for field "Service offering", a value of "Hardware" for field "Category", and a value of "" for field "Service".
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/problem.do
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Checklist 1: Fill Out Problem Statement and Impact
- Goal: Enter "2nd Floor File Server Short on Space" in the Problem statement field and select "3 - Low" for the Impact field.
Checklist 2: Specify Configuration Item and Category
- Goal: Input "FileServerFloor2" in the Configuration item field and select "Hardware" in the Category field.
Checklist 3: Leave Assignment Group and Service Offering Blank
- Goal: Ensure that the Assignment group and Service offering fields are left empty as per the requirements.
Checklist 4: Review All Entries
- Goal: Verify that all required fields are filled correctly and that the specified fields are left blank.
Checklist 5: Submit the Problem Record
- Goal: Click the Submit button to save the new problem record in the system.
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filter-hardware-list_763
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Create a filter for the list to extract all entries where:
- "State" is "Consumed" and
- "Model category" is "Computer" and
- "Asset tag" is "" and
- "Assigned to" is "" and
- "Display name" is "Apple MacBook Pro 15""
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_hardware_list.do
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Checklist 1: Access Filter Options
- Goal: Open the filter options to set the necessary criteria for the hardware list.
Checklist 2: Set State Filter
- Goal: Select the "State" field and set its value to "Consumed."
Checklist 3: Set Model Category Filter
- Goal: Select the "Model category" field and set its value to "Computer."
Checklist 4: Set Asset Tag Filter
- Goal: Select the "Asset tag" field and ensure it is set to an empty value.
Checklist 5: Set Assigned To Filter
- Goal: Select the "Assigned to" field and ensure it is set to an empty value.
Checklist 6: Set Display Name Filter
- Goal: Select the "Display name" field and set its value to "Apple MacBook Pro 15."
Checklist 7: Apply Filters
- Goal: Apply all the filters to view the entries that match the specified criteria.
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sort-asset-list_727
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Sort the "assets" list by the following fields:
- Updates (descending)
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_asset_list.do
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Checklist 1: Sort Assets by Updates
- Goal: Click on the "Updates" column header to sort the asset list in descending order based on the latest updates.
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create-problem_564
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Create a new problem with a value of "Unable to send or receive emails." for field "Problem statement", a value of "3 - Low" for field "Urgency", a value of "Software" for field "Category", a value of "Unable to send or receive emails.Looks like issue is with the email server." for field "Description", and a value of "3 - Low" for field "Impact".
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/problem.do
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Checklist 1: Fill Out Problem Statement
- Goal: Enter "Unable to send or receive emails." in the Problem statement field to clearly define the issue.
Checklist 2: Set Urgency
- Goal: Select "3 - Low" from the Urgency dropdown to indicate the priority level of the problem.
Checklist 3: Choose Category
- Goal: Select "Software" from the Category dropdown to classify the type of problem being reported.
Checklist 4: Provide Description
- Goal: Enter "Unable to send or receive emails. Looks like issue is with the email server." in the Description field to provide context and details about the problem.
Checklist 5: Set Impact
- Goal: Select "3 - Low" from the Impact dropdown to assess the effect of the problem on the organization.
Checklist 6: Submit the Form
- Goal: Click the Submit button to save the new problem record in the system.
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all-menu_573
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Navigate to the "Breakdowns > Elements Filters" module of the "Performance Analytics" application.
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https://dev272995.service-now.com/now/nav/ui/home
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Checklist 1: Access Main Navigation
- Goal: Click on the "All" button to open the main navigation menu containing all applications and modules.
Checklist 2: Locate Performance Analytics
- Goal: Scroll through the list and select the "Performance Analytics" application to access its features.
Checklist 3: Navigate to Breakdowns
- Goal: Within the "Performance Analytics" application, find and click on the "Breakdowns" section to view its options.
Checklist 4: Select Elements Filters
- Goal: Click on "Elements Filters" within the "Breakdowns" section to complete the navigation to the desired module.
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create-user_871
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Create a new user with a value of "3741511251923703244" for field "User ID", a value of "Price-Patel" for field "Last name", a value of "Felicia-Angela" for field "First name", a value of "[email protected]" for field "Email", a value of "false" for field "Internal Integration User", a value of "Sales" for field "Department", a value of "English" for field "Language", a value of "dd-MM-yyyy" for field "Date format", a value of "true" for field "Active", a value of "false" for field "Password needs reset", a value of "latentness hydroaromatic equivocator folia Messiah" for field "Title", a value of "(514) 585-4025" for field "Business phone", a value of "Outlook" for field "Calendar integration", a value of "(514) 822-3368" for field "Mobile phone", and a value of "false" for field "Web service access only".
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_user.do
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Checklist 1: Fill in User Information
- Goal: Enter the mandatory user details including User ID, First Name, Last Name, and Email to initiate the user creation process.
Checklist 2: Complete Additional User Details
- Goal: Populate the remaining fields such as Title, Department, Business Phone, Mobile Phone, and Calendar Integration to provide comprehensive user information.
Checklist 3: Set User Preferences
- Goal: Specify user preferences by selecting values for Language, Date Format, and Active status to ensure the user is configured correctly.
Checklist 4: Configure Access Settings
- Goal: Set the values for Internal Integration User, Password Needs Reset, and Web Service Access Only to define the user's access level and security settings.
Checklist 5: Submit User Record
- Goal: Click the Submit button to finalize the creation of the new user record in the system.
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order-standard-laptop_996
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Go to the hardware store and order 1 "Standard Laptop" with configuration {'Additional software requirements': 'Trello, Salesforce, QuickBooks, HubSpot, Adobe Creative Cloud', 'Adobe Acrobat': True, 'Adobe Photoshop': True}
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
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Checklist 1: Navigate to Hardware Section
- Goal: Access the hardware section of the service catalog to find the "Standard Laptop" option.
Checklist 2: Locate "Standard Laptop"
- Goal: Search for and select the "Standard Laptop" from the hardware options available in the catalog.
Checklist 3: Configure Laptop Specifications
- Goal: Enter the required configuration details for the "Standard Laptop," including enabling Adobe Acrobat and Adobe Photoshop, and specifying additional software requirements (Trello, Salesforce, QuickBooks, HubSpot, Adobe Creative Cloud).
Checklist 4: Review Order Details
- Goal: Verify the configuration and ensure all specifications are correct before proceeding to order.
Checklist 5: Submit Order
- Goal: Complete the order process by submitting the request for the "Standard Laptop" with the specified configuration.
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create-change-request_699
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Create a new change request with a value of "Moderate" for field "Risk", a value of "phocodontic nonsacramental mucofibrous mudlark unostentatiously" for field "Risk and impact analysis", a value of "" for field "Service offering", a value of "ascogonidium soary Shorea unsubmergible eliminant" for field "Backout plan", a value of "" for field "Service", a value of "Fail PSORA1 to DR systemShutdown SystemRemove failed RAID cardInstall new RAID cardBoot systemConfigure RAID cardBring system onlineValidate access to disk structuresFailback from DR to PSORA1" for field "Implementation plan", a value of "climber classicistic nonevil unfulfilled Sapotaceae" for field "Test plan", a value of "arcking humourful hydrosomal Cheilanthes glycosemia" for field "Close notes", a value of "A failed RAID controller card needs to be replaced on PSORA1" for field "Short description", and a value of "Successful with issues" for field "Close code".
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/change_request.do
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Checklist 1: Fill in Change Request Details
- Goal: Enter the required values for the change request fields, including "Risk," "Risk and impact analysis," "Service offering," "Backout plan," "Service," "Implementation plan," "Test plan," "Close notes," "Short description," and "Close code."
Checklist 2: Review and Confirm Entries
- Goal: Verify that all fields have been accurately filled with the specified values, ensuring no required fields are left empty.
Checklist 3: Submit Change Request
- Goal: Click the "Submit" button to finalize and create the change request in the system.
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sort-user-list_838
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Sort the "users" list by the following fields:
- First name (descending)
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_user_list.do
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Checklist 1: Sort Users by First Name
- Goal: Click on the "Name" column header to sort the users list by first name in descending order.
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sort-change-request-list_461
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Sort the "change requests" list by the following fields:
- Created by (descending)
- Delivery plan (descending)
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/change_request_list.do
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Checklist 1: Sort by Created By
- Goal: Click on the "Created by" column header to sort the change requests in descending order based on the creator of each request.
Checklist 2: Sort by Delivery Plan
- Goal: Click on the "Delivery plan" column header to sort the change requests in descending order based on the delivery plan associated with each request.
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multi-chart-value-retrieval_435
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What is the value of "2018-09-10" in the "Closed" series of the "Incidents per week" chart (in percent)?
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/%24pa_dashboard.do%3Fsysparm_dashboard%3D18b1f472533130104c90ddeeff7b12a6
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Checklist 1: Navigate to the Dashboard
- Goal: Access the specific dashboard that contains the "Incidents per week" chart by using the provided URL.
Checklist 2: Locate the "Incidents per week" Chart
- Goal: Find the "Incidents per week" chart on the dashboard to prepare for data analysis.
Checklist 3: Filter for "Closed" Series
- Goal: Apply the necessary filter to the chart to display only the "Closed" series data for accurate analysis.
Checklist 4: Identify the Date "2018-09-10"
- Goal: Examine the chart to locate the data point corresponding to the date "2018-09-10" in the "Closed" series.
Checklist 5: Extract Percentage Value
- Goal: Read and note the percentage value associated with "2018-09-10" in the "Closed" series of the chart.
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sort-asset-list_502
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Sort the "assets" list by the following fields:
- Warranty expiration (ascending)
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_asset_list.do
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Checklist 1: Sort Assets by Warranty Expiration
- Goal: Click on the "Warranty expiration" column header to sort the assets list in ascending order based on warranty expiration dates.
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order-development-laptop-p-c_906
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Go to the hardware store and order 2 "Development Laptop (PC)" with configuration {'Please specify an operating system': 'Windows 8', 'What size solid state drive do you want?': '250'}
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
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Checklist 1: Navigate to Hardware Section
- Goal: Access the hardware section of the service catalog to find available laptop options.
Checklist 2: Select Development Laptop Option
- Goal: Locate and select the "Development Laptop (PC)" from the list of hardware offerings.
Checklist 3: Specify Laptop Configuration
- Goal: Input the required specifications for the laptop, including selecting 'Windows 8' as the operating system and '250' for the solid-state drive size.
Checklist 4: Set Quantity for Order
- Goal: Specify the quantity of laptops to order, ensuring it is set to 2.
Checklist 5: Finalize and Submit Order
- Goal: Review the order details and submit the order for the two laptops to complete the purchasing process.
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order-ipad-pro_471
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Go to the hardware store and order 9 "iPad pro" with configuration {'Choose the colour': 'Space Grey', 'Choose the storage': '256'}
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
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Checklist 1: Navigate to Hardware Store
- Goal: Access the hardware store section of the website to find the iPad Pro.
Checklist 2: Search for iPad Pro
- Goal: Use the search functionality to locate the "iPad Pro" product.
Checklist 3: Select Configuration Options
- Goal: Choose the color (Space Grey) and storage (256GB) for the iPad Pro.
Checklist 4: Specify Quantity
- Goal: Set the quantity to 9 for the iPad Pro order.
Checklist 5: Finalize Order
- Goal: Review the order details and complete the purchase process.
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sort-service-catalog-item-list_170
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Sort the "catalog items" list by the following fields:
- Fulfillment automation level (descending)
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/sc_cat_item_list.do
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Checklist 1: Sort Catalog Items by Fulfillment Automation Level
- Goal: Click on the "Fulfillment automation level" column header to sort the catalog items in descending order based on their fulfillment automation level.
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all-menu_957
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Navigate to the "Data Center > Computer Room" module of the "Configuration" application.
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https://dev272995.service-now.com/now/nav/ui/home
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Checklist 1: Access Main Navigation
- Goal: Click on the "All" button to open the main navigation menu and view available applications and modules.
Checklist 2: Select Configuration Application
- Goal: Locate and click on the "Configuration" application from the list of applications displayed in the navigation menu.
Checklist 3: Navigate to Data Center Module
- Goal: Find and select the "Data Center" module within the "Configuration" application to proceed to the next level.
Checklist 4: Access Computer Room
- Goal: Click on the "Computer Room" option under the "Data Center" module to complete the navigation to the desired section.
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sort-user-list_159
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Sort the "users" list by the following fields:
- Zip / Postal code (descending)
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_user_list.do
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Checklist 1: Locate Zip/Postal Code Column
- Goal: Identify the column header for Zip/Postal code in the users list to prepare for sorting.
Checklist 2: Initiate Sorting Action
- Goal: Click on the Zip/Postal code column header to sort the users list in descending order based on Zip/Postal code.
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order-loaner-laptop_200
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Go to the hardware store and order 7 "Loaner Laptop" with configuration {'How long do you need it for ?': '1 week', 'When do you need it ?': 'Do your best, I know you are busy'}
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
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Checklist 1: Navigate to Hardware Section
- Goal: Access the hardware section of the service catalog to find the "Loaner Laptop" option.
Checklist 2: Select "Loaner Laptop"
- Goal: Locate and select the "Loaner Laptop" item from the hardware offerings.
Checklist 3: Specify Order Details
- Goal: Enter the quantity (7) and provide the configuration details, including the loan duration (1 week) and urgency ("Do your best, I know you are busy").
Checklist 4: Review Order
- Goal: Check the order summary to ensure all details are correct before submission.
Checklist 5: Submit Order
- Goal: Finalize the order by submitting it to complete the request for the laptops.
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filter-hardware-list_40
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Create a filter for the list to extract all entries where:
- "Assigned to" is "" and
- "State" is "Missing" and
- "Serial number" is "" and
- "Company" is ""
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_hardware_list.do
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Checklist 1: Open Filter Options
- Goal: Access the filter options to set the criteria for the hardware list.
Checklist 2: Set Filter Criteria
- Goal: Specify the filter conditions for "Assigned to" (empty), "State" (Missing), "Serial number" (empty), and "Company" (empty).
Checklist 3: Apply Filter
- Goal: Apply the specified filter to the hardware list to view entries that match all the set criteria.
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impersonation_639
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Impersonate the user Kay Ganguli.
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https://dev272995.service-now.com/now/nav/ui/home
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Checklist 1: Access User Menu
- Goal: Open the user menu to access impersonation options.
Checklist 2: Select Impersonate User
- Goal: Choose the option to impersonate another user from the user menu.
Checklist 3: Search for Kay Ganguli
- Goal: Locate Kay Ganguli in the user list to initiate impersonation.
Checklist 4: Confirm Impersonation
- Goal: Confirm the action to start impersonating Kay Ganguli.
Checklist 5: Verify Impersonation Success
- Goal: Ensure that the system reflects the impersonation of Kay Ganguli, allowing for actions to be taken under her account.
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filter-user-list_839
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Create a filter for the list to extract all entries where:
- "Employee number" is "" and
- "Enable Multifactor Authentication" is "false"
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_user_list.do
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Checklist 1: Access Filter Options
- Goal: Open the filter section to enable the addition of specific filtering criteria.
Checklist 2: Set Filter for Employee Number
- Goal: Add a condition to filter entries where the "Employee number" is empty.
Checklist 3: Set Filter for Multifactor Authentication
- Goal: Add a condition to filter entries where "Enable Multifactor Authentication" is set to false.
Checklist 4: Apply Filters
- Goal: Execute the filter to display the user list entries that match the specified criteria.
Checklist 5: Review Filtered Results
- Goal: Examine the filtered results to ensure they meet the requirements of having an empty "Employee number" and "Enable Multifactor Authentication" set to false.
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create-hardware-asset_315
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Create a new hardware asset with a value of "Computer" for field "Model category", a value of "Apple MacBook Air 13"" for field "Model", a value of "Apple" for field "Vendor", a value of "SN-2f34cb15-9b76-4d32-bd78-e499905d2260" for field "Serial number", a value of "" for field "Supported by", a value of "deadhouse gingersnap transubstantiatory " for field "Lease contract", a value of "" for field "Support group", a value of "" for field "Managed by", a value of "hypnopompic palaeopsychology intown somatognostic unoriginatedness" for field "Disposal reason", a value of "" for field "Owned by", a value of "Paradise Road, Richmond, London" for field "Location", a value of "Angelique Schermerhorn" for field "Assigned to", a value of "Secondary" for field "Asset function", a value of "" for field "Parent", a value of "P1000672" for field "Asset tag", a value of "Sales" for field "Department", a value of "psilosis picot whalm freezing argillocal" for field "Invoice number", a value of "lawfully merocyte wontedly prodisplay ps" for field "GL account", and a value of "Capex" for field "Expenditure type".
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_hardware.do
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Checklist 1: Navigate to New Hardware Record
- Goal: Access the form for creating a new hardware asset by navigating to the appropriate URL within the ServiceNow platform.
Checklist 2: Fill in Mandatory Fields
- Goal: Populate all required fields including "Model category" (Computer), "Model" (Apple MacBook Air 13"), "Vendor" (Apple), "Serial number" (SN-2f34cb15-9b76-4d32-bd78-e499905d2260), "Asset tag" (P1000672), "Assigned to" (Angelique Schermerhorn), and "Location" (Paradise Road, Richmond, London) to ensure the form is complete.
Checklist 3: Complete Additional Fields
- Goal: Enter values for additional fields such as "Lease contract" (deadhouse gingersnap transubstantiatory), "Disposal reason" (hypnopompic palaeopsychology intown somatognostic unoriginatedness), and "Department" (Sales) to provide comprehensive asset information.
Checklist 4: Verify All Entries
- Goal: Review all entered data for accuracy and completeness, ensuring that all mandatory fields are filled correctly before submission.
Checklist 5: Submit the Hardware Asset
- Goal: Finalize the creation of the hardware asset by clicking the "Submit" button, thus saving the new asset to the system.
|
sort-hardware-list_392
|
Sort the "hardware" list by the following fields:
- Expenditure type (descending)
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_hardware_list.do
|
Checklist 1: Access Sorting Options
- Goal: Locate the "Expenditure type" column header in the hardware list to prepare for sorting.
Checklist 2: Initiate Sorting Action
- Goal: Click on the "Expenditure type" column header to sort the list by this field.
Checklist 3: Set Sorting Order
- Goal: Ensure the sorting is set to descending order, confirming that the list updates accordingly.
Checklist 4: Verify Sorted List
- Goal: Review the hardware list to confirm that the items are now sorted by expenditure type in descending order.
|
filter-asset-list_161
|
Create a filter for the list to extract all entries where:
- "State" is "In stock" and
- "Substate" is "Lost" and
- "Model category" is "Consumable" and
- "Assigned to" is "Deandre Resendiz" and
- "Class" is "Software License"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_asset_list.do
|
Checklist 1: Open Filter Options
- Goal: Access the filter options to begin setting the criteria for the asset list.
Checklist 2: Set Filter Criteria
- Goal: Add filter conditions for "State" as "In stock," "Substate" as "Lost," "Model category" as "Consumable," "Assigned to" as "Deandre Resendiz," and "Class" as "Software License." This is essential to define the exact parameters for the asset selection.
Checklist 3: Apply Filters
- Goal: Apply the set filters to the asset list to refresh the entries according to the specified criteria.
Checklist 4: Review Filtered Results
- Goal: Examine the filtered asset list to confirm that all displayed entries meet the defined conditions and validate the filter’s effectiveness.
|
create-hardware-asset_20
|
Create a new hardware asset with a value of "Computer" for field "Model category", a value of "Lenovo ThinkStation S20" for field "Model", a value of "Lenovo" for field "Vendor", a value of "SN-ec5bb464-7bce-4f0b-8cc8-7cd994959fc6" for field "Serial number", a value of "SL 5 Years" for field "Depreciation", a value of "archicleistogamy untroddenness Homalopsi" for field "Invoice number", a value of "" for field "Supported by", a value of "osteophore Komi inapt unguiferous crimple" for field "Comments", a value of "reposer biod dian diethyl amakebe" for field "Lease contract", a value of "" for field "Parent", a value of "" for field "Beneficiary", a value of "ACME Germany" for field "Company", a value of "P1000438" for field "Asset tag", a value of "foresleeve contractible chott xylometer " for field "GL account", a value of "Devon Teston" for field "Assigned to", a value of "sonatina Sogdianese announcer capsuliferous sympathizer" for field "Disposal reason", a value of "Secondary" for field "Asset function", a value of "Finance" for field "Department", a value of "Finance" for field "Cost center", a value of "" for field "Support group", a value of "" for field "Managed by", a value of "Opex" for field "Expenditure type", a value of "" for field "Owned by", a value of "Rental" for field "Acquisition method", and a value of "Bockenheimer Landstraße 123, Frankfurt" for field "Location".
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_hardware.do
|
Checklist 1: Navigate to Hardware New Record
- Goal: Access the hardware asset creation page to begin the process of adding a new asset.
Checklist 2: Fill in Mandatory Fields
- Goal: Enter the required values for the fields "Model category," "Model," "Vendor," "Serial number," "Depreciation," "Asset tag," "Assigned to," "Location," "Company," "Department," and "Asset function" to ensure the asset is properly defined.
Checklist 3: Complete Financial and Acquisition Details
- Goal: Input the values for "Invoice number," "Lease contract," "Acquisition method," and "Cost center" to provide financial context for the asset.
Checklist 4: Add Comments and Disposal Reason
- Goal: Fill in the "Comments" and "Disposal reason" fields to provide additional context and information regarding the asset's status and future handling.
Checklist 5: Submit the New Hardware Asset
- Goal: Review all entered information for accuracy and completeness, then submit the form to create the new hardware asset in the system.
|
order-standard-laptop_698
|
Go to the hardware store and order 7 "Standard Laptop" with configuration {'Additional software requirements': 'QuickBooks, HubSpot, Adobe Creative Cloud', 'Adobe Acrobat': False, 'Adobe Photoshop': True}
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Navigate to Hardware Catalog
- Goal: Access the hardware catalog to find the "Standard Laptop" product.
Checklist 2: Search for "Standard Laptop"
- Goal: Use the search functionality to locate the "Standard Laptop" within the hardware catalog.
Checklist 3: Select Configuration Options
- Goal: Choose the required configuration for the "Standard Laptop," including the specified software requirements (QuickBooks, HubSpot, Adobe Creative Cloud) and ensuring Adobe Acrobat is not included while Adobe Photoshop is selected.
Checklist 4: Set Order Quantity
- Goal: Specify the quantity of 7 for the "Standard Laptop" order.
Checklist 5: Confirm and Submit Order
- Goal: Review the order details and submit the order for processing.
|
order-ipad-mini_233
|
Go to the hardware store and order 1 "iPad mini" with configuration {'Choose the colour': 'Pink', 'Choose the storage': '256'}
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Navigate to Hardware Section
- Goal: Access the hardware section of the service catalog to find the iPad mini.
Checklist 2: Search for iPad Mini
- Goal: Use the search functionality to locate the "iPad mini" product.
Checklist 3: Select Configuration Options
- Goal: Choose the color (Pink) and storage (256GB) for the iPad mini.
Checklist 4: Review Order Details
- Goal: Confirm the selected configuration and review the order details before proceeding.
Checklist 5: Place the Order
- Goal: Complete the order process for the iPad mini with the chosen specifications.
|
order-sales-laptop_806
|
Go to the hardware store and order 6 "Sales Laptop" with configuration {'Additional software requirements': 'Salesforce, QuickBooks, Zoom, HubSpot, Adobe Creative Cloud', 'Adobe Acrobat': False, 'Adobe Photoshop': False, 'Microsoft Powerpoint': True, 'Siebel Client': False}
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Navigate to Hardware Store
- Goal: Access the hardware store section of the ServiceNow platform to find the "Sales Laptop" product.
Checklist 2: Locate "Sales Laptop"
- Goal: Search for and select the "Sales Laptop" from the available products in the hardware store.
Checklist 3: Configure Laptop Specifications
- Goal: Customize the laptop order by selecting the required software configurations, ensuring that Salesforce, QuickBooks, Zoom, HubSpot, and Adobe Creative Cloud are included, while confirming that Adobe Acrobat, Adobe Photoshop, and Siebel Client are not selected.
Checklist 4: Set Quantity
- Goal: Specify the quantity of 6 for the "Sales Laptop" order to ensure the correct number of units is requested.
Checklist 5: Submit Order
- Goal: Review the order details and submit the request to complete the purchase of the laptops.
|
sort-asset-list_502
|
Sort the "assets" list by the following fields:
- Warranty expiration (ascending)
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_asset_list.do
|
Checklist 1: Sort by Warranty Expiration
- Goal: Access the "Warranty expiration" column in the assets table and click on the sorting button to arrange the assets by warranty expiration in ascending order.
|
knowledge-base-search_401
|
Answer the following question using the knowledge base: "What's the designation of the company's most successful product? Respond with the product’s name."
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/kb%3Fid%3Dkb_home
|
Checklist 1: Initiate Search for Product Information
- Goal: Enter the relevant keywords related to the company's most successful product in the search textbox and click the search button to retrieve information.
Checklist 2: Review Search Results
- Goal: Examine the list of articles or entries provided in the search results to locate the one that discusses the company's most successful product.
Checklist 3: Access Relevant Article
- Goal: Click on the identified article or entry that likely contains details about the successful product to view its content.
Checklist 4: Extract Product Name
- Goal: Read through the article to find and note the designation of the company’s most successful product.
|
sort-service-catalog-item-list_748
|
Sort the "catalog items" list by the following fields:
- Availability (ascending)
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sc_cat_item_list.do
|
Checklist 1: Access the Catalog Items List
- Goal: Navigate to the catalog items list to begin the sorting process.
Checklist 2: Locate the Availability Column
- Goal: Identify the column header for availability within the catalog items table.
Checklist 3: Sort by Availability
- Goal: Click on the availability column header to sort the catalog items in ascending order.
Checklist 4: Verify Sorting
- Goal: Confirm that the catalog items are now displayed in ascending order based on availability.
|
multi-chart-min-max-retrieval_99
|
What is the minimum value in the "Open Incidents - Grouped" chart? Give me both the label and the count. If there are many, pick one.
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/%24pa_dashboard.do%3Fsysparm_dashboard%3D18b1f472533130104c90ddeeff7b12a6
|
Checklist 1: Access the Dashboard
- Goal: Navigate to the "Open Incidents - Grouped" dashboard to access the relevant chart.
Checklist 2: Locate the Chart
- Goal: Find the "Open Incidents - Grouped" chart within the dashboard to prepare for data analysis.
Checklist 3: Analyze Chart Data
- Goal: Review the chart data to identify the minimum value, including both the label and the count associated with it.
|
multi-chart-min-max-retrieval_871
|
What is the maximum value in the "Catalog item fulfillment automation coverage" chart? Give me both the label and the count. If there are many, pick one.
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/%24pa_dashboard.do%3Fsysparm_dashboard%3D7ab78953eb32011008f2951ff15228e6
|
Checklist 1: Access the Dashboard
- Goal: Navigate to the specific dashboard that contains the "Catalog item fulfillment automation coverage" chart.
Checklist 2: Locate the Chart
- Goal: Identify the "Catalog item fulfillment automation coverage" chart within the dashboard to prepare for data analysis.
Checklist 3: Analyze Chart Data
- Goal: Review the chart data to determine the maximum value and its associated label, ensuring accurate identification of the required information.
|
sort-user-list_524
|
Sort the "users" list by the following fields:
- Cost center (descending)
- Street (ascending)
- Company (descending)
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_user_list.do
|
Checklist 1: Access Sorting Options
- Goal: Locate the column headers for "Cost center," "Street," and "Company" in the users list.
Checklist 2: Sort by Cost Center
- Goal: Click on the "Cost center" column header to sort the users list in descending order by cost center.
Checklist 3: Sort by Street
- Goal: Click on the "Street" column header to sort the users list in ascending order by street.
Checklist 4: Sort by Company
- Goal: Click on the "Company" column header to sort the users list in descending order by company.
|
single-chart-min-max-retrieval_560
|
What is the maximum value in the "IBM" series of the chart? Give me both the label and the count. If there are many, pick one.
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_report_template.do%3Fjvar_report_id%3D59efd496df020100cd7da5f59bf26329
|
Checklist 1: Access the Report
- Goal: Navigate to the report section by entering the specified URL to access the report with the ID provided.
Checklist 2: Wait for Report to Load
- Goal: Ensure the report is fully loaded before attempting to analyze the chart data, allowing all elements to render properly.
Checklist 3: Identify the "IBM" Series
- Goal: Locate the "IBM" series within the chart, ensuring that the correct data set is being analyzed for maximum value.
Checklist 4: Analyze the Chart Data
- Goal: Review the data points in the "IBM" series to determine the maximum value and note the corresponding label.
Checklist 5: Record the Maximum Value
- Goal: Document the maximum value found in the "IBM" series along with its label for reporting purposes.
|
filter-user-list_27
|
Create a filter for the list to extract all entries where:
- "LDAP server" is "" and
- "Schedule" is "" and
- "Locked out" is "false"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_user_list.do
|
Checklist 1: Expand Filter Options
- Goal: Access the filter settings by clicking the "Show / hide filter" button to reveal the filtering options for the user list.
Checklist 2: Set LDAP Server Condition
- Goal: Add a filter condition for the "LDAP server" field, ensuring it is set to an empty value.
Checklist 3: Set Schedule Condition
- Goal: Add a filter condition for the "Schedule" field, ensuring it is set to an empty value.
Checklist 4: Set Locked Out Condition
- Goal: Add a filter condition for the "Locked out" field, ensuring it is set to "false."
Checklist 5: Apply Filters
- Goal: Confirm and apply the filter settings to update the user list based on the specified criteria.
|
order-ipad-mini_410
|
Go to the hardware store and order 4 "iPad mini" with configuration {'Choose the colour': 'Purple', 'Choose the storage': '256'}
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Navigate to Hardware Section
- Goal: Access the Hardware section of the service catalog where iPad mini devices are listed.
Checklist 2: Search for "iPad mini"
- Goal: Enter "iPad mini" in the search bar to locate the specific product.
Checklist 3: Select Product Configuration
- Goal: Choose the product configuration by selecting 'Purple' for color and '256GB' for storage.
Checklist 4: Specify Quantity
- Goal: Set the quantity to 4 for the order of iPad mini devices.
Checklist 5: Place the Order
- Goal: Complete the order process by confirming and submitting the order for the specified configuration and quantity.
|
all-menu_645
|
Navigate to the "View Map" module of the "Dependency Views" application.
|
https://dev272995.service-now.com/now/nav/ui/home
|
Checklist 1: Access the Application Navigator
- Goal: Click on the "All" button to open the application navigator for browsing available applications.
Checklist 2: Search for Dependency Views
- Goal: In the application navigator, type "Dependency Views" into the search bar to filter and locate the application.
Checklist 3: Select Dependency Views Application
- Goal: Click on the "Dependency Views" application from the search results to view its modules.
Checklist 4: Open View Map Module
- Goal: Click on the "View Map" module within the Dependency Views application to navigate to the desired functionality.
|
order-apple-mac-book-pro15_202
|
Go to the hardware store and order 8 "Apple MacBook Pro 15"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Navigate to Catalog Home
- Goal: Access the main catalog page to begin the product search.
Checklist 2: Search for Product
- Goal: Enter "Apple MacBook Pro 15" in the search bar to locate the specific item.
Checklist 3: Select Product
- Goal: Click on the correct product from the search results to view its details.
Checklist 4: Specify Quantity
- Goal: Set the quantity to 8 for the order of "Apple MacBook Pro 15".
Checklist 5: Proceed to Checkout
- Goal: Add the selected product to the cart and initiate the checkout process to complete the order.
|
sort-user-list_795
|
Sort the "users" list by the following fields:
- Updates (ascending)
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_user_list.do
|
Checklist 1: Locate the Updates Column
- Goal: Identify the "Updates" column header in the users list to prepare for sorting.
Checklist 2: Sort by Updates
- Goal: Click on the "Updates" column header to sort the users list in ascending order based on the Updates field.
Checklist 3: Verify Sorting
- Goal: Confirm that the users list is now sorted correctly in ascending order by the Updates field, ensuring the action was successful.
|
create-user_34
|
Create a new user with a value of "5098037539487140555" for field "User ID", a value of "Salas-Johns" for field "Last name", a value of "Isaiah-Kimberly" for field "First name", a value of "[email protected]" for field "Email", and a value of "(514) 168-4288" for field "Business phone".
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_user.do
|
Checklist 1: Fill in User ID
- Goal: Enter the User ID "5098037539487140555" in the designated User ID field.
Checklist 2: Fill in First Name
- Goal: Enter the First Name "Isaiah-Kimberly" in the designated First Name field.
Checklist 3: Fill in Last Name
- Goal: Enter the Last Name "Salas-Johns" in the designated Last Name field.
Checklist 4: Fill in Email
- Goal: Enter the Email "[email protected]" in the designated Email field.
Checklist 5: Fill in Business Phone
- Goal: Enter the Business Phone "(514) 168-4288" in the designated Business Phone field.
Checklist 6: Submit the Form
- Goal: Click the "Submit" button to create the new user record with the entered information.
|
order-apple-watch_729
|
Go to the hardware store and order 7 "Apple Watch"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Navigate to the Catalog
- Goal: Access the service catalog to begin the ordering process.
Checklist 2: Search for "Apple Watch"
- Goal: Enter "Apple Watch" in the search bar to find the product.
Checklist 3: Select the "Apple Watch" from Search Results
- Goal: Choose the correct "Apple Watch" product from the displayed search results.
Checklist 4: Specify Quantity
- Goal: Set the quantity to 7 for the order of "Apple Watch".
Checklist 5: Place the Order
- Goal: Complete the order process for 7 "Apple Watch" units.
|
create-problem_339
|
Create a new problem with a value of "Can't access SFA software" for field "Problem statement", a value of "" for field "Service offering", a value of "3 - Low" for field "Urgency", a value of "Sales Force Automation" for field "Configuration item", a value of "3 - Low" for field "Impact", a value of "Problem Solving" for field "Assignment group", a value of "Performance of the Siebel SFA software has been severely degraded since the upgrade performed this weekend. We moved to an unsupported Oracle DB version." for field "Description", and a value of "" for field "Service".
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/problem.do
|
Checklist 1: Fill in Problem Statement and Service Offering
- Goal: Enter "Can't access SFA software" in the Problem statement field and leave the Service offering field empty as required.
Checklist 2: Set Urgency and Impact Levels
- Goal: Select "3 - Low" for both the Urgency and Impact fields to reflect the correct priority for the problem.
Checklist 3: Specify Configuration Item
- Goal: Input "Sales Force Automation" in the Configuration item field to correctly associate the problem with the relevant software.
Checklist 4: Select Assignment Group
- Goal: Choose "Problem Solving" from the Assignment group field to ensure accountability for resolving the issue.
Checklist 5: Provide Detailed Description and Submit
- Goal: Enter the issue description "Performance of the Siebel SFA software has been severely degraded since the upgrade performed this weekend. We moved to an unsupported Oracle DB version." and submit the form to create the new problem record.
|
order-standard-laptop_219
|
Go to the hardware store and order 7 "Standard Laptop" with configuration {'Additional software requirements': 'Microsoft Office 365, Google Workspace, Asana', 'Adobe Acrobat': True, 'Adobe Photoshop': False}
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Navigate to Catalog
- Goal: Access the hardware store's catalog page to find available products.
Checklist 2: Search for "Standard Laptop"
- Goal: Locate the "Standard Laptop" product within the catalog to proceed with the order.
Checklist 3: Configure Laptop Specifications
- Goal: Select the required configuration options for the "Standard Laptop," including additional software requirements and features (Adobe Acrobat and Photoshop).
Checklist 4: Specify Quantity
- Goal: Set the quantity of laptops to 7 for the order.
Checklist 5: Submit Order
- Goal: Finalize and submit the order for the 7 "Standard Laptop" configurations to complete the purchase process.
|
single-chart-value-retrieval_191
|
What is the value of "Recommendation" in the chart (in percent)?
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_report_template.do%3Fjvar_report_id=1ed7a83dbf5201007a6d257b3f073990
|
Checklist 1: Access the Report Template
- Goal: Navigate to the report template page by entering the provided URL in the browser.
Checklist 2: Locate the Chart
- Goal: Identify the specific chart within the report that contains the "Recommendation" data.
Checklist 3: Analyze the Chart
- Goal: Examine the chart to find the section that displays the "Recommendation" value.
Checklist 4: Extract the Percentage Value
- Goal: Read and note the percentage value of "Recommendation" as presented in the chart.
|
sort-incident-list_742
|
Sort the "incidents" list by the following fields:
- Priority (descending)
- Escalation (ascending)
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/incident_list.do
|
Checklist 1: Access Sorting Options
- Goal: Locate the "Priority" and "Escalation" column headers in the incidents table to prepare for sorting.
Checklist 2: Sort by Priority
- Goal: Click on the "Priority" column header to sort the incidents in descending order based on their priority levels.
Checklist 3: Sort by Escalation
- Goal: Click on the "Escalation" column header to sort the incidents in ascending order based on their escalation status.
|
sort-hardware-list_794
|
Sort the "hardware" list by the following fields:
- Serial number (ascending)
- Due (ascending)
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_hardware_list.do
|
Checklist 1: Sort by Serial Number
- Goal: Click the "Serial number" column header to sort the hardware list in ascending order based on serial numbers.
Checklist 2: Sort by Due Date
- Goal: Click the "Due" column header to sort the hardware list in ascending order based on the due dates.
|
filter-incident-list_856
|
Create a filter for the list to extract all entries where:
- "Assigned to" is "" and
- "Priority" is "5 - Planning" and
- "State" is "Resolved"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/incident_list.do
|
Checklist 1: Access Filter Options
- Goal: Open the filter interface to set the desired criteria for the incident list.
Checklist 2: Set Filter Criteria
- Goal: Specify the filter conditions by setting "Assigned to" to empty, "Priority" to "5 - Planning," and "State" to "Resolved."
Checklist 3: Apply the Filter
- Goal: Apply the configured filter to the incident list to view the entries that meet the specified criteria.
|
filter-change-request-list_719
|
Create a filter for the list to extract all entries where:
- "Assigned to" is "Bow Ruggeri" or
- "Risk" is "Low"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/change_request_list.do
|
Checklist 1: Access Filter Options
- Goal: Open the filter settings to specify the criteria for the change request list.
Checklist 2: Set Filter Criteria for "Assigned to"
- Goal: Select the "Assigned to" field and enter "Bow Ruggeri" as the filter value.
Checklist 3: Set Filter Criteria for "Risk"
- Goal: Select the "Risk" field and enter "Low" as the filter value.
Checklist 4: Apply Filter
- Goal: Apply the filter settings to update the change request list with the specified criteria.
|
all-menu_797
|
Navigate to the "Catalog Administration > Service Catalog Entries" module of the "Service Catalog" application.
|
https://dev272995.service-now.com/now/nav/ui/home
|
Checklist 1: Access Main Navigation Menu
- Goal: Click on the "All" button to open the main navigation menu, which contains various applications and modules.
Checklist 2: Expand Catalog Administration Section
- Goal: Locate and click on the "Catalog Administration" section within the navigation menu to reveal its submodules.
Checklist 3: Select Service Catalog Entries
- Goal: Click on the "Service Catalog Entries" option from the expanded "Catalog Administration" section to navigate to the desired module.
|
filter-user-list_134
|
Create a filter for the list to extract all entries where:
- "Title" is "" and
- "Created by" is "admin"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_user_list.do
|
Checklist 1: Access Filter Options
- Goal: Expand the filter section to enable filtering options for the Users list.
Checklist 2: Set Title Filter
- Goal: Set the "Title" field filter to be empty to ensure only entries with no title are included.
Checklist 3: Set Created By Filter
- Goal: Specify the "Created by" field to equal "admin" to filter for entries created by the admin user.
Checklist 4: Apply Filters
- Goal: Apply the filters to the Users list to view the entries that match the specified criteria.
|
multi-chart-value-retrieval_20
|
What is the value of "Microsoft Windows XP Professional" in the "Microsoft Licenses" chart (in count)?
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/%24pa_dashboard.do%3Fsysparm_dashboard%3Dfa5fe3e1773130107384c087cc5a99d5
|
Checklist 1: Navigate to the Dashboard
- Goal: Access the specific dashboard that contains the "Microsoft Licenses" chart by selecting it from the navigation menu.
Checklist 2: Locate the "Microsoft Licenses" Chart
- Goal: Identify the chart within the dashboard that displays the license information, ensuring it is the correct one for "Microsoft Windows XP Professional."
Checklist 3: Identify the License Value
- Goal: Find and note the count value for "Microsoft Windows XP Professional" within the identified chart, confirming the data point is accurate.
|
sort-hardware-list_206
|
Sort the "hardware" list by the following fields:
- Company (descending)
- Updates (descending)
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_hardware_list.do
|
Checklist 1: Sort by Company
- Goal: Click on the "Company" column header to sort the hardware list in descending order by company name.
Checklist 2: Sort by Updates
- Goal: Click on the "Updates" column header to sort the hardware list in descending order by the most recent updates.
|
sort-asset-list_725
|
Sort the "assets" list by the following fields:
- Updated by (descending)
- Serial number (descending)
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_asset_list.do
|
Checklist 1: Access Sorting Options
- Goal: Identify the column headers for "Updated by" and "Serial number" in the asset list.
Checklist 2: Sort by "Updated by"
- Goal: Click on the "Updated by" column header to sort the asset list in descending order based on the last updated user.
Checklist 3: Sort by "Serial number"
- Goal: Click on the "Serial number" column header to sort the asset list in descending order based on the serial numbers.
Checklist 4: Verify Sorting
- Goal: Confirm that the asset list is sorted correctly first by "Updated by" and then by "Serial number" in descending order.
|
create-incident_130
|
Create a new incident with a value of "Please remove the latest hotfix from my PC" for field "Short description", a value of "Fred Luddy" for field "Caller", a value of "Software" for field "Category", a value of "intabulate dedecorous unchastity unawkward favoritism" for field "Resolution notes", a value of "" for field "Change Request", a value of "" for field "Service offering", a value of "1 - High" for field "Impact", a value of "" for field "Problem", a value of "false" for field "Knowledge", a value of "INC0000027" for field "Number", a value of "Phone" for field "Channel", a value of "" for field "Resolved by", a value of "" for field "Parent Incident", a value of "" for field "Assignment group", a value of "Windows XP Hotfix (SP2) Q817606" for field "Configuration item", a value of "" for field "Caused by Change", a value of "The hotfix was installed on my PC and now some of my applications have stopped working. Can I roll back to the previous version?" for field "Description", and a value of "" for field "Service".
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/incident.do
|
Checklist 1: Enter Incident Details
- Goal: Fill in the mandatory fields including "Short description" with "Please remove the latest hotfix from my PC", "Caller" with "Fred Luddy", and "Impact" with "1 - High".
Checklist 2: Set Category and Channel
- Goal: Select "Software" for the "Category" field and "Phone" for the "Channel" field to categorize the incident appropriately.
Checklist 3: Populate Configuration Item and Resolution Notes
- Goal: Input "Windows XP Hotfix (SP2) Q817606" for the "Configuration item" field and "intabulate dedecorous unchastity unawkward favoritism" for the "Resolution notes" field.
Checklist 4: Detailed Incident Description
- Goal: Enter the detailed issue description as "The hotfix was installed on my PC and now some of my applications have stopped working. Can I roll back to the previous version?" in the "Description" field.
Checklist 5: Submit Incident
- Goal: Review all fields for accuracy and completeness, then click the "Submit" button to create the new incident in the system.
|
filter-user-list_40
|
Create a filter for the list to extract all entries where:
- "Middle name" is "" and
- "Gender" is "Female" and
- "LDAP server" is "" and
- "Web service access only" is "false" and
- "First name" is "Traci"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_user_list.do
|
Checklist 1: Access the Filter Options
- Goal: Open the filter section to enable input of specific criteria for filtering the user list.
Checklist 2: Set Middle Name Filter
- Goal: Enter the value for the "Middle name" field, ensuring it is set to empty.
Checklist 3: Set Gender Filter
- Goal: Select "Female" in the "Gender" field to filter the results accordingly.
Checklist 4: Set LDAP Server Filter
- Goal: Ensure the "LDAP server" field is empty to meet the filtering criteria.
Checklist 5: Set Web Service Access and First Name Filters
- Goal: Set "Web service access only" to "false" and enter "Traci" in the "First name" field to complete the filtering criteria before applying the filter.
|
filter-service-catalog-item-list_418
|
Create a filter for the list to extract all entries where:
- "Active" is "false" and
- "Category" is "Services"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sc_cat_item_list.do
|
Checklist 1: Access Filter Options
- Goal: Open the filter menu to enable filtering options for catalog items.
Checklist 2: Set Filter Criteria
- Goal: Select "Active" as the field and set the condition to "false."
Checklist 3: Set Category Filter
- Goal: Select "Category" as the field and set the condition to "Services."
Checklist 4: Apply Filter
- Goal: Apply the filter to view the catalog items that meet both criteria.
Checklist 5: Review Filtered Results
- Goal: Examine the filtered list to ensure it displays only the entries where "Active" is "false" and "Category" is "Services."
|
create-incident_484
|
Create a new incident with a value of "Request for a new service" for field "Short description", a value of "Sam Sorokin" for field "Caller", a value of "1 - High" for field "Impact", a value of "Need to place order for a new machine. Will need help with installation also." for field "Description", a value of "" for field "Service offering", a value of "Solution provided" for field "Resolution code", and a value of "" for field "Service".
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/incident.do
|
Checklist 1: Fill in Mandatory Fields
- Goal: Enter the "Short description" as "Request for a new service" and the "Caller" as "Sam Sorokin".
Checklist 2: Set Impact and Description
- Goal: Select "1 - High" for the "Impact" field and enter "Need to place order for a new machine. Will need help with installation also." in the "Description" field.
Checklist 3: Complete Remaining Fields
- Goal: Leave the "Service offering" and "Service" fields empty, and set the "Resolution code" to "Solution provided".
Checklist 4: Submit the Incident
- Goal: Review all entered information and click the "Submit" button to create the incident.
|
filter-hardware-list_492
|
Create a filter for the list to extract all entries where:
- "Display name" is "Apple MacBook Pro 15"" and
- "Substate" is "Stolen"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_hardware_list.do
|
Checklist 1: Open Filter Options
- Goal: Access the filter options to set the criteria for the hardware list.
Checklist 2: Set Display Name Filter
- Goal: Specify the "Display name" filter to only show entries for "Apple MacBook Pro 15".
Checklist 3: Set Substate Filter
- Goal: Specify the "Substate" filter to only show entries marked as "Stolen".
Checklist 4: Apply Filters
- Goal: Execute the filter settings to display the filtered results based on the specified criteria.
|
order-developer-laptop_358
|
Go to the hardware store and order 10 "Developer Laptop (Mac)" with configuration {'Additional software requirements': 'Slack, Salesforce, Microsoft Office 365, Asana', 'Adobe Acrobat': True, 'Adobe Photoshop': True, 'Eclipse IDE': False}
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Access Hardware Catalog
- Goal: Navigate to the hardware catalog section of the ServiceNow platform to find the available laptops.
Checklist 2: Locate Developer Laptop (Mac)
- Goal: Search for and select the "Developer Laptop (Mac)" from the catalog to begin the ordering process.
Checklist 3: Configure Laptop Specifications
- Goal: Customize the laptop configuration by adding the specified software requirements: Slack, Salesforce, Microsoft Office 365, Asana, and enabling Adobe Acrobat and Adobe Photoshop.
Checklist 4: Set Order Quantity
- Goal: Specify the quantity of 10 units for the "Developer Laptop (Mac)" in the order form.
Checklist 5: Submit Order
- Goal: Review the order details for accuracy and submit the order to complete the purchasing process.
|
single-chart-min-max-retrieval_313
|
What is the maximum value in the chart? Give me both the label and the count. If there are many, pick one.
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_report_template.do%3Fsysparm_field%3Dcalendar_integration%26sysparm_type%3Dbar%26sysparm_table%3Dsys_user%26sysparm_from_list%3Dtrue%26sysparm_chart_size%3Dlarge%26sysparm_manual_labor%3Dtrue%26sysparm_query=sys_created_on%3Cjavascript:gs.dateGenerate('2025-07-15','00:00:00')%5EEQ
|
Checklist 1: Access the Report Template
- Goal: Navigate to the specified report template URL to access the chart data.
Checklist 2: Confirm Chart Type and Settings
- Goal: Ensure that the chart type is set to 'bar' and that the data is filtered correctly to reflect the desired user counts.
Checklist 3: Display Chart
- Goal: Load the chart on the page to visualize the user counts.
Checklist 4: Analyze Chart Data
- Goal: Review the chart to identify the maximum value, including both the label and the count associated with that value.
Checklist 5: Record Maximum Value
- Goal: Document the maximum value found in the chart along with its corresponding label.
|
multi-chart-value-retrieval_700
|
What is the value of "2 - High" in the "Open Changes - Grouped" chart (in count)?
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/%24pa_dashboard.do%3Fsysparm_dashboard%3D05b0a8b7c3123010a282a539e540dd69
|
Checklist 1: Navigate to the Dashboard
- Goal: Access the specific dashboard by entering the provided URL in the browser.
Checklist 2: Locate the "Open Changes - Grouped" Chart
- Goal: Identify and visually find the "Open Changes - Grouped" chart within the dashboard interface.
Checklist 3: Analyze the Chart Data
- Goal: Carefully examine the "Open Changes - Grouped" chart to find the value corresponding to "2 - High."
Checklist 4: Confirm the Count for "2 - High"
- Goal: Ensure the identified count for "2 - High" is accurate, potentially cross-referencing any additional data if necessary.
|
filter-user-list_929
|
Create a filter for the list to extract all entries where:
- "Internal Integration User" is "false" and
- "Manager" is "" and
- "Created by" is "admin"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_user_list.do
|
Checklist 1: Access Filter Options
- Goal: Open the filtering toolbar to enable filter settings for the user list.
Checklist 2: Set Filter Criteria
- Goal: Configure the filter conditions by setting "Internal Integration User" to "false", ensuring the "Manager" field is empty, and selecting "admin" from the "Created by" dropdown.
Checklist 3: Apply Filter
- Goal: Execute the filter to display the user entries that match the specified criteria.
|
sort-asset-list_727
|
Sort the "assets" list by the following fields:
- Updates (descending)
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_asset_list.do
|
Checklist 1: Access the Asset List
- Goal: Navigate to the asset list page where the sorting can be applied.
Checklist 2: Locate the "Updates" Column
- Goal: Identify the "Updates" column header in the asset list for sorting purposes.
Checklist 3: Sort by "Updates"
- Goal: Click on the "Updates" column header to sort the asset list in descending order based on the update timestamps.
|
sort-service-catalog-item-list_654
|
Sort the "catalog items" list by the following fields:
- Delivery time (descending)
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sc_cat_item_list.do
|
Checklist 1: Sort Catalog Items by Delivery Time
- Goal: Click on the "Delivery time" column header to sort the catalog items in descending order based on their delivery times.
|
sort-incident-list_240
|
Sort the "incidents" list by the following fields:
- State (ascending)
- Priority (ascending)
- Assignment group (ascending)
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/incident_list.do
|
Checklist 1: Make Columns Visible
- Goal: Confirm that the necessary columns for sorting (State, Priority, Assignment Group) are visible in the incidents list.
Checklist 2: Sort by State
- Goal: Click on the "State" column header to sort the incidents by State in ascending order.
Checklist 3: Sort by Priority
- Goal: Click on the "Priority" column header to sort the incidents by Priority in ascending order.
Checklist 4: Sort by Assignment Group
- Goal: Click on the "Assignment Group" column header to sort the incidents by Assignment Group in ascending order.
|
impersonation_347
|
Impersonate the user Vernice Resendes.
|
https://dev272995.service-now.com/now/nav/ui/home
|
Checklist 1: Access User Management
- Goal: Navigate to the user management section to initiate the impersonation process.
Checklist 2: Search for User Profile
- Goal: Utilize the search functionality to locate the user profile of Vernice Resendes.
Checklist 3: Initiate Impersonation
- Goal: Execute the impersonation action to switch the session to Vernice Resendes, confirming the change.
|
filter-user-list_200
|
Create a filter for the list to extract all entries where:
- "Source" is "" and
- "Internal Integration User" is "false"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_user_list.do
|
Checklist 1: Reveal Filter Options
- Goal: Access the filtering toolbar to enable the addition of specific filter conditions.
Checklist 2: Set Filter for "Source"
- Goal: Add a condition to filter the user list where the "Source" field is empty.
Checklist 3: Set Filter for "Internal Integration User"
- Goal: Add a condition to filter the user list where "Internal Integration User" is set to "false."
Checklist 4: Apply Filters
- Goal: Execute the filter action to refresh the user list with the specified conditions applied.
|
all-menu_27
|
Navigate to the "Utilities > Node Log File Download" module of the "System Logs" application.
|
https://dev272995.service-now.com/now/nav/ui/home
|
Checklist 1: Open Application Navigator
- Goal: Click on the "All" button to display the application navigator.
Checklist 2: Search for System Logs Application
- Goal: Type "System Logs" in the search bar and ensure the application appears in the search results.
Checklist 3: Expand System Logs
- Goal: Click on the "System Logs" application to expand its submodules and reveal the available options.
Checklist 4: Navigate to Utilities
- Goal: Locate and click on the "Utilities" section within the expanded System Logs application.
Checklist 5: Select Node Log File Download
- Goal: Click on the "Node Log File Download" option to access the desired module.
|
create-change-request_475
|
Create a new change request with a value of "zootomical collumelliaceous saleratus enolizable Rudolph" for field "Close notes", a value of "High" for field "Risk", a value of "lnux101" for field "Configuration item", a value of "Network" for field "Category", a value of "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01" for field "Description", and a value of "shrievalty quaw semble spermocenter laconism" for field "Risk and impact analysis".
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/change_request.do
|
Checklist 1: Fill in 'Close notes' and 'Risk' fields
- Goal: Input "zootomical collumelliaceous saleratus enolizable Rudolph" for the 'Close notes' field and select "High" for the 'Risk' field.
Checklist 2: Complete 'Configuration item' and 'Category' fields
- Goal: Enter "lnux101" in the 'Configuration item' field and select "Network" from the 'Category' dropdown.
Checklist 3: Fill in 'Description' and 'Risk and impact analysis' fields
- Goal: Input "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01" in the 'Description' field and enter "shrievalty quaw semble spermocenter laconism" for the 'Risk and impact analysis' field.
Checklist 4: Review the form
- Goal: Verify all entered values are correct and review any required fields to ensure the change request can be successfully submitted.
Checklist 5: Submit the change request
- Goal: Click the 'Submit' button to finalize the creation of the new change request.
|
knowledge-base-search_565
|
Answer the following question using the knowledge base: "What is the total number of separate departments established in the company? Please provide the answer as a numerical value."
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/kb?id=kb_home
|
Checklist 1: Access Knowledge Base
- Goal: Navigate to the knowledge base section of the ServiceNow platform to find information about the company's departments.
Checklist 2: Locate Relevant Article
- Goal: Search for and select the specific article or section that discusses the company's departments to find the necessary information.
Checklist 3: Retrieve Department Count
- Goal: Read through the content of the selected article to identify and extract the numerical value indicating the total number of separate departments established in the company.
|
filter-service-catalog-item-list_378
|
Create a filter for the list to extract all entries where:
- "Name" is "Development Laptop (PC)" and
- "Active" is "true" and
- "Category" is "Hardware"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sc_cat_item_list.do
|
Checklist 1: Access Filter Options
- Goal: Open the filtering options to enable customization of the catalog items list.
Checklist 2: Select Filter Fields
- Goal: Choose the correct fields for filtering: "Name," "Active," and "Category."
Checklist 3: Set Filter Criteria
- Goal: Enter the specific values required for the filters: set "Name" to "Development Laptop (PC)," "Active" to "true," and "Category" to "Hardware."
Checklist 4: Apply the Filter
- Goal: Activate the filter to refresh the catalog items list based on the criteria set.
Checklist 5: Review Filtered Results
- Goal: Check the filtered results to confirm that only relevant entries are displayed according to the specified filters.
|
order-ipad-pro_691
|
Go to the hardware store and order 7 "iPad pro" with configuration {'Choose the colour': 'Silver', 'Choose the storage': '128'}
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Navigate to the Catalog Home
- Goal: Access the main catalog page to search for the iPad Pro product.
Checklist 2: Search for "iPad Pro"
- Goal: Enter "iPad Pro" into the search function to locate the specific products available for order.
Checklist 3: Select iPad Pro Configuration
- Goal: Choose the "Silver" color and "128GB" storage option for the iPad Pro being ordered.
Checklist 4: Specify Quantity
- Goal: Set the quantity to 7 to order the desired number of iPads.
Checklist 5: Review and Submit Order
- Goal: Check the order details and finalize the purchase by submitting the order for processing.
|
create-hardware-asset_646
|
Create a new hardware asset with a value of "Computer" for field "Model category", a value of "Lenovo ThinkStation S20" for field "Model", a value of "Lenovo" for field "Vendor", a value of "SN-dbde5ad3-932a-4013-8e54-f8b00cb56eba" for field "Serial number", a value of "Lease" for field "Acquisition method", a value of "scarfy seemlihead honeywort keratometer " for field "Lease contract", a value of "P1000442" for field "Asset tag", a value of "" for field "Request line", a value of "" for field "Support group", a value of "2-12-1 Ookayama, Meguro-ku, Tokyo" for field "Location", a value of "Capex" for field "Expenditure type", a value of "Lucas Santellana" for field "Assigned to", a value of "hyperkinesia bullbird Pandean outweigh Porrima" for field "Disposal reason", a value of "Primary" for field "Asset function", a value of "silkworm coeducationalism gelatinate boi" for field "Invoice number", and a value of "SL 5 Years" for field "Depreciation".
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_hardware.do
|
Checklist 1: Fill Out Mandatory Fields
- Goal: Populate the mandatory fields including "Model category," "Model," "Serial number," and "Asset tag" to ensure the form can be submitted.
Checklist 2: Complete Additional Information
- Goal: Enter values for the fields "Vendor," "Acquisition method," "Lease contract," "Location," "Assigned to," and "Asset function" to provide comprehensive details about the hardware asset.
Checklist 3: Review and Confirm Details
- Goal: Review all entered information for accuracy and completeness before submission to avoid errors in the asset record.
Checklist 4: Submit the Form
- Goal: Click the "Submit" button to finalize the creation of the new hardware asset in the system.
|
sort-incident-list_891
|
Sort the "incidents" list by the following fields:
- Created (ascending)
- Configuration item (descending)
- Description (descending)
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/incident_list.do
|
Checklist 1: Sort by Created Date
- Goal: Click on the "Created" column header to sort the incidents in ascending order based on the creation date.
Checklist 2: Sort by Configuration Item
- Goal: Click on the "Configuration item" column header to sort the incidents in descending order based on the configuration item.
Checklist 3: Sort by Description
- Goal: Click on the "Description" column header to sort the incidents in descending order based on the description.
|
order-loaner-laptop_770
|
Go to the hardware store and order 8 "Loaner Laptop" with configuration {'How long do you need it for ?': '2 weeks', 'When do you need it ?': 'By the end of the month'}
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Navigate to the Catalog
- Goal: Access the catalog home page to find the available items for order.
Checklist 2: Search for "Loaner Laptop"
- Goal: Use the search function to locate the "Loaner Laptop" item in the catalog.
Checklist 3: Select the Item and Specify Quantity
- Goal: Choose the "Loaner Laptop" and indicate that 8 units are needed for the order.
Checklist 4: Fill Out Configuration Details
- Goal: Complete the order form by entering the configuration details: rental duration of 2 weeks and the requirement for availability by the end of the month.
Checklist 5: Confirm and Place the Order
- Goal: Review the order details and submit the order to finalize the transaction for the "Loaner Laptops."
|
single-chart-value-retrieval_769
|
What is the value of "Not Yet Requested" in the chart (in percent)?
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sys_report_template.do%3Fsysparm_field%3Dapproval%26sysparm_type%3Dpie%26sysparm_table%3Dchange_request%26sysparm_from_list%3Dtrue%26sysparm_chart_size%3Dlarge%26sysparm_manual_labor%3Dtrue%26sysparm_query=sys_created_on%3Cjavascript:gs.dateGenerate('2025-07-15','00:00:00')%5EEQ
|
Checklist 1: Access the Report Template
- Goal: Navigate to the specified report template using the provided URL to access the relevant data.
Checklist 2: Locate the Pie Chart
- Goal: Ensure that the report type is set to "pie" and confirm that the chart is displayed correctly on the page.
Checklist 3: Identify the "Not Yet Requested" Segment
- Goal: Examine the pie chart to locate the segment labeled "Not Yet Requested" for further analysis.
Checklist 4: Retrieve the Percentage Value
- Goal: Extract and note the percentage value represented by the "Not Yet Requested" segment in the pie chart.
|
order-apple-watch_129
|
Go to the hardware store and order 8 "Apple Watch"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Navigate to the Catalog
- Goal: Access the main catalog page where products can be searched and ordered.
Checklist 2: Search for "Apple Watch"
- Goal: Use the search functionality to find the "Apple Watch" product within the catalog.
Checklist 3: Select the Apple Watch Product
- Goal: Choose the correct "Apple Watch" from the search results to proceed with the order.
Checklist 4: Specify Quantity
- Goal: Indicate that 8 units of the "Apple Watch" are to be ordered before proceeding to checkout.
Checklist 5: Complete the Order
- Goal: Finalize the order process to successfully place the order for 8 "Apple Watch" units.
|
sort-change-request-list_612
|
Sort the "change requests" list by the following fields:
- Number (ascending)
- Close code (ascending)
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/change_request_list.do
|
Checklist 1: Sort by Number
- Goal: Access the "Number" column options to sort change requests in ascending order by the Number field.
Checklist 2: Sort by Close Code
- Goal: Access the "Close code" column options to sort change requests in ascending order by the Close code field.
|
multi-chart-min-max-retrieval_372
|
What is the maximum value in the "Category Result Ratings by Category" chart? Give me both the label and the count. If there are many, pick one.
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/%24pa_dashboard.do%3Fsysparm_dashboard%3D812fa4400f1130101527008c07767e1a
|
Checklist 1: Access the Dashboard
- Goal: Navigate to the correct dashboard where the "Category Result Ratings by Category" chart is located.
Checklist 2: Locate the Chart
- Goal: Find the "Category Result Ratings by Category" chart on the dashboard for analysis.
Checklist 3: Analyze the Chart
- Goal: Examine the chart to identify which category has the maximum value among the ratings displayed.
Checklist 4: Record the Maximum Value
- Goal: Note down the label and the count corresponding to the maximum value found in the chart.
|
order-ipad-pro_691
|
Go to the hardware store and order 7 "iPad pro" with configuration {'Choose the colour': 'Silver', 'Choose the storage': '128'}
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Navigate to the Catalog
- Goal: Access the catalog section of the hardware store's website to begin the ordering process.
Checklist 2: Search for "iPad Pro"
- Goal: Use the search functionality to find the "iPad Pro" product within the catalog.
Checklist 3: Select Configuration Options
- Goal: Choose the color (Silver) and storage (128GB) options for the "iPad Pro."
Checklist 4: Specify Quantity
- Goal: Set the quantity to 7 for the order of "iPad Pro" devices.
Checklist 5: Proceed to Checkout
- Goal: Complete the order by navigating to the checkout page to finalize the purchase.
|
order-apple-watch_384
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Go to the hardware store and order 4 "Apple Watch"
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
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Checklist 1: Search for "Apple Watch"
- Goal: Locate the "Apple Watch" product in the service catalog by entering the search term in the search bar.
Checklist 2: Select the "Apple Watch"
- Goal: Choose the correct "Apple Watch" from the search results to view its details and ordering options.
Checklist 3: Specify Quantity
- Goal: Enter the quantity of 4 for the "Apple Watch" to ensure that the correct number of units is ordered.
Checklist 4: Add to Cart
- Goal: Add the selected "Apple Watch" with the specified quantity to the shopping cart for final processing.
Checklist 5: Place Order
- Goal: Complete the transaction by proceeding to checkout and confirming the order for the 4 "Apple Watch" units.
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create-incident_504
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Create a new incident with a value of "Issue with networking" for field "Short description", a value of "Carol Coughlin" for field "Caller", a value of "3 - Low" for field "Urgency", a value of "" for field "Parent Incident", a value of "" for field "Problem", a value of "false" for field "Knowledge", a value of "System Administrator" for field "Resolved by", a value of "INC0000036" for field "Number", a value of "" for field "Caused by Change", a value of "Inquiry / Help" for field "Category", a value of "" for field "Change Request", a value of "3 - Low" for field "Impact", a value of "Workaround provided" for field "Resolution code", a value of "Closed before close notes were made mandatory" for field "Resolution notes", a value of "Phone" for field "Channel", a value of "" for field "Service", a value of "Experiencing connection issues. Unable to create connection to data source." for field "Description", and a value of "DatabaseServer2" for field "Configuration item".
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/incident.do
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Checklist 1: Fill in Incident Details
- Goal: Enter key details for the incident, including the short description as "Issue with networking" and the caller's name as "Carol Coughlin".
Checklist 2: Set Urgency and Impact
- Goal: Define the urgency and impact of the incident by setting both to "3 - Low".
Checklist 3: Complete Additional Required Fields
- Goal: Provide the remaining necessary details such as Resolution code as "Workaround provided", Resolution notes as "Closed before close notes were made mandatory", Channel as "Phone", and the Description as "Experiencing connection issues. Unable to create connection to data source."
Checklist 4: Assign Configuration Item
- Goal: Specify the Configuration item for the incident as "DatabaseServer2".
Checklist 5: Submit the Incident
- Goal: Review the entered details and submit the incident to create it in the system.
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create-change-request_510
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Create a new change request with a value of "Restore Oracle 11g binariesRestore Oracle 11g data filesEnable Oracle ListenerTest connectivity from PS LinuxApp01Test connectivity from PS LinuxApp02" for field "Backout plan", a value of "Shutdown databasesBackup /app/ora/11gRun Oracle 12c oinstallInstall Database softwareUpgrade existing database data filesEnable Oracle listenerTest connectivity from PS LinuxApp01Test connectivity from PS LinuxApp02" for field "Implementation plan", a value of "Successful with issues" for field "Close code", a value of "" for field "Service", a value of "NY RAC" for field "Configuration item", a value of "Network" for field "Category", a value of "gut asexually sturtite dissimilatory tapeinocephalic" for field "Close notes", a value of "cardioscope phaneroglossate improcreant lexicalic feague" for field "Test plan", a value of "CHG0000058" for field "Number", a value of "NY RAC instance needs to be upgraded from Oracle 11g to Oracle 12c" for field "Description", a value of "perjurous acquainted overtrack shawllike acantholysis" for field "Justification", a value of "High" for field "Risk", a value of "3 - Low" for field "Impact", a value of "Network" for field "Assignment group", a value of "Upgrade NY RAC to Oracle 12c" for field "Short description", and a value of "" for field "Service offering".
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/change_request.do
|
Checklist 1: Fill in Change Request Details
- Goal: Enter the required values for the change request fields including "Number", "Description", "Short description", "Justification", "Risk", and "Impact".
Checklist 2: Specify Implementation and Backout Plans
- Goal: Input the detailed plans for "Implementation plan" and "Backout plan" to outline the steps for executing and reverting the change.
Checklist 3: Select Category and Assignment Group
- Goal: Choose the appropriate options for "Category" and "Assignment group" to ensure the request is routed correctly.
Checklist 4: Review and Confirm Other Fields
- Goal: Ensure all other relevant fields such as "Configuration item", "Service", and "Service offering" are filled out as required.
Checklist 5: Submit Change Request
- Goal: Finalize the change request by clicking the "Submit" button to send the request for approval.
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filter-asset-list_995
|
Create a filter for the list to extract all entries where:
- "Class" is "Software License" and
- "Model category" is "Consumable" and
- "Assigned to" is "Rosalie Krigger" and
- "State" is "Consumed" and
- "Substate" is "Reserved"
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https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_asset_list.do
|
Checklist 1: Show Filter
- Goal: Click the button to show the filter options on the asset list page, enabling the user to set specific filtering criteria.
Checklist 2: Set Filter Criteria
- Goal: Enter the required filter values for "Class" as "Software License," "Model category" as "Consumable," "Assigned to" as "Rosalie Krigger," "State" as "Consumed," and "Substate" as "Reserved" in the appropriate fields.
Checklist 3: Apply Filter
- Goal: Execute the filter by clicking the appropriate button to apply the specified criteria to the asset list, resulting in a refined view of the entries that meet all conditions.
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all-menu_339
|
Navigate to the "Active" module of the "Interaction" application.
|
https://dev272995.service-now.com/now/nav/ui/home
|
Checklist 1: Open Application Menu
- Goal: Click on the "All" button to access the overall application navigation menu from the homepage, allowing further selection of specific applications.
Checklist 2: Navigate to "Interaction" Applications
- Goal: Locate and expand the "Interaction" section within the application menu to reveal its sub-modules, preparing for specific module selection.
Checklist 3: Select "Active" Module
- Goal: Click on the "Active" module under the "Interaction" applications, leading to the display of current active records within the application context.
|
order-ipad-mini_233
|
Go to the hardware store and order 1 "iPad mini" with configuration {'Choose the colour': 'Pink', 'Choose the storage': '256'}
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Navigate to Hardware Catalog
- Goal: Access the hardware section of the service catalog to find available devices.
Checklist 2: Search for iPad Mini
- Goal: Locate the "iPad mini" product by using the search function in the hardware catalog.
Checklist 3: Select Configuration Options
- Goal: Choose the specified configuration for the iPad mini, selecting 'Pink' for color and '256' for storage.
Checklist 4: Add to Cart
- Goal: Add the configured iPad mini to the shopping cart to proceed with the purchase.
Checklist 5: Submit Order
- Goal: Finalize the order by submitting the shopping cart for processing.
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order-development-laptop-p-c_981
|
Go to the hardware store and order 10 "Development Laptop (PC)" with configuration {'Please specify an operating system': 'Windows 8', 'What size solid state drive do you want?': '500'}
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Search for Development Laptop
- Goal: Access the service catalog and search for "Development Laptop (PC)" to find the relevant item for ordering.
Checklist 2: Select the Laptop Configuration
- Goal: Select the "Development Laptop (PC)" from the search results to proceed to the configuration screen.
Checklist 3: Set Operating System
- Goal: Specify 'Windows 8' as the required operating system for the laptop configuration.
Checklist 4: Set Solid State Drive Size
- Goal: Choose '500' for the size of the solid state drive as part of the laptop configuration.
Checklist 5: Submit the Order
- Goal: Review the order details and submit the order for 10 "Development Laptop (PC)" to finalize the transaction.
|
order-apple-mac-book-pro15_246
|
Go to the hardware store and order 9 "Apple MacBook Pro 15"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Navigate to Hardware Section
- Goal: Access the hardware section of the service catalog to view available products.
Checklist 2: Search for Apple MacBook Pro
- Goal: Use the search functionality to locate the "Apple MacBook Pro 15" within the hardware offerings.
Checklist 3: Select Quantity
- Goal: Specify the quantity of 9 for the "Apple MacBook Pro 15" to be ordered.
Checklist 4: Add to Cart
- Goal: Add the selected quantity of "Apple MacBook Pro 15" to the shopping cart for checkout.
Checklist 5: Complete Order
- Goal: Proceed through the checkout process to finalize the order for the 9 MacBook Pros.
|
filter-hardware-list_379
|
Create a filter for the list to extract all entries where:
- "Model category" is "Computer" and
- "Display name" is "Apple MacBook Pro 15"" and
- "Asset function" is "Primary" and
- "Assigned to" is ""
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/alm_hardware_list.do
|
Checklist 1: Apply Filters
- Goal: Open the filter panel to prepare for setting specific conditions on the hardware list.
Checklist 2: Set Model Category Filter
- Goal: Select "Computer" as the value for the "Model category" filter to narrow down the entries.
Checklist 3: Set Display Name Filter
- Goal: Specify "Apple MacBook Pro 15" in the "Display name" filter to ensure only relevant items appear.
Checklist 4: Set Asset Function Filter
- Goal: Choose "Primary" for the "Asset function" filter to filter out non-primary assets.
Checklist 5: Set Assigned To Filter
- Goal: Leave the "Assigned to" field empty to include all entries regardless of assignment and apply all filters to refresh the list with the selected criteria.
|
order-apple-mac-book-pro15_400
|
Go to the hardware store and order 3 "Apple MacBook Pro 15"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatalog_default
|
Checklist 1: Navigate to Product Catalog
- Goal: Access the hardware store's product catalog to begin the search for the desired laptops.
Checklist 2: Search for "Apple MacBook Pro 15"
- Goal: Enter the product name in the search bar to filter the catalog and locate the specific model.
Checklist 3: Select the Correct Product
- Goal: Identify and select the "Apple MacBook Pro 15" from the search results to proceed to the order details.
Checklist 4: Specify Quantity
- Goal: Set the quantity to three for the "Apple MacBook Pro 15" in the order form.
Checklist 5: Finalize Order
- Goal: Complete the ordering process by reviewing the cart and submitting the order for the selected laptops.
|
create-problem_454
|
Create a new problem with a value of "2nd Floor File Server Short on Space" for field "Problem statement", a value of "Hardware" for field "Category", a value of "3 - Low" for field "Urgency", a value of "FileServerFloor2" for field "Configuration item", a value of "3 - Low" for field "Impact", a value of "" for field "Service", a value of "We really, really need to buy more drives for the second floor file. The users keep filling up their 10 MB quota, and they aren't going to take it much longer." for field "Description", and a value of "" for field "Service offering".
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/problem.do
|
Checklist 1: Fill Out Problem Statement and Description
- Goal: Enter "2nd Floor File Server Short on Space" in the Problem statement field and provide the detailed description regarding the need for more drives.
Checklist 2: Select Category, Urgency, and Impact
- Goal: Choose "Hardware" for the Category, "3 - Low" for Urgency, and "3 - Low" for Impact from their respective dropdown menus.
Checklist 3: Specify Configuration Item
- Goal: Input "FileServerFloor2" in the Configuration item field to identify the relevant system affected by the problem.
Checklist 4: Leave Service and Service Offering Blank
- Goal: Ensure that both the Service and Service offering fields are left empty as per the requirements.
Checklist 5: Submit the Problem Record
- Goal: Click the Submit button to finalize and create the new problem record in the system.
|
filter-service-catalog-item-list_592
|
Create a filter for the list to extract all entries where:
- "Category" is "Hardware" or
- "Active" is "true" or
- "Name" is "Sales Laptop" or
- "Short description" is "Acer Aspire NX" or
- "Type" is "-- None --"
|
https://dev272995.service-now.com/now/nav/ui/classic/params/target/sc_cat_item_list.do
|
Checklist 1: Access Filter Options
- Goal: Expand the filter section to access filtering criteria.
Checklist 2: Set Filtering Conditions
- Goal: Add conditions for filtering by "Category" as "Hardware," "Active" as "true," "Name" as "Sales Laptop," "Short description" as "Acer Aspire NX," and "Type" as "-- None --."
Checklist 3: Apply the Filter
- Goal: Execute the filter to update the displayed catalog items based on the specified conditions.
|
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