rbojja/ft-intent-bank
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|---|---|---|---|---|
Loan Products and Interest Rates
|
Interest rates calculation and breakdown
|
Comparing Fixed vs. Variable Interest Rates
|
Can you explain the differences between fixed and variable interest rates for personal loans?
| 1Clarification
|
Customer Interaction Experience
|
incorrect_account_charges
|
Clarification of Charges
|
Can you clarify why I was charged a fee for my account this month?
| 1Clarification
|
Deposit Confirmation
|
Deposit Cancellation Confirmation
|
Customer Support for Cancellation Inquiries
|
Could you please verify that my deposit cancellation has been completed?
| 2Confirmation
|
Service Offerings
|
Introduction to customer service features
|
Overview of Customer Service Features
|
How can I access your customer service features if I need assistance?
| 1Clarification
|
Deposit Accounts and Interest Calculation
|
Impact of Interest Rates on Savings
|
How Central Bank Rates Influence Personal Savings Accounts
|
How do changes in the central bank's interest rates affect the interest I earn on my savings account?
| 3Explaining
|
Customer Loyalty and Rewards Programs
|
Incentives for Referring Friends
|
Customer Testimonials and Success Stories
|
Can I share my success story about earning rewards for referring friends? The incentives really helped me and I think others should know!
| 3Explaining
|
Account Inquiry
|
Login issues and recovery
|
Login Credentials Verification
|
I need assistance confirming my login info because I can't access my account.
| 1Clarification
|
Withdrawal Limit Restrictions
|
customer_complaint_resolution
|
Denial of Withdrawal Requests
|
I attempted to take out funds from my savings account, but it seems like there's a restriction. When was this limit imposed?
| 1Clarification
|
Customer Interaction Experience
|
miscommunication_with_agents
|
Improving Communication Channels
|
I'm really frustrated with the last conversation I had with your agent; can you explain how I can improve communication with your team?
| 1Clarification
|
Service Interruptions
|
Transaction delays
|
Preventive Measures for Future Interruptions
|
I'm concerned about the recent delays in transactions. What preventive actions are you implementing?
| 1Clarification
|
Payment Clarification
|
Recurring payment clarification
|
Identifying Payment Dates and Frequencies
|
How often do I get charged for my gym membership, and what are the specific payment dates?
| 1Clarification
|
Deposit Accounts and Interest Calculation
|
Account Maintenance Fees Explained
|
Types of Account Maintenance Fees
|
Could you clarify if there are any maintenance fees for a student account compared to a regular account?
| 1Clarification
|
Transaction Details
|
Transaction Status Inquiry
|
Pending Transactions
|
I made a payment yesterday, but it's still pending. What’s going on?
| 1Clarification
|
Transaction Details
|
Dispute Resolution Process
|
Resolution Outcomes and Next Steps
|
How long does it usually take to get a decision on a dispute? What will I do next?
| 1Clarification
|
Deposit Confirmation
|
Deposit Receipt Confirmation
|
Time Frames for Receiving Confirmations
|
Is there a specific time frame for receiving confirmation for my deposit?
| 1Clarification
|
Payment Status Confirmation
|
Payment Reversal Confirmation
|
Reasons for Reversal Denials
|
Is there a way to find out why my payment reversal was not accepted?
| 1Clarification
|
Loan Application Status
|
Loan Repayment Options After Approval
|
Flexible Repayment Plans
|
Are there any flexible repayment plans I can choose for my loan that was just approved?
| 1Clarification
|
Deposit Confirmation
|
Deposit Discrepancy Review
|
Account Balance Inquiries
|
I've noticed a discrepancy in my balance after my latest deposit. Can you confirm if it was processed correctly?
| 2Confirmation
|
Last Transaction Review
|
Reactivation inquiries for Farewell Accounts
|
Customer Support Resources for Farewell Accounts
|
What documents do I need to provide to reactivate my account after saying goodbye?
| 1Clarification
|
Payment Processing Questions
|
Status of payment transactions
|
Payment Transaction Confirmation
|
I just made a payment, but I'm not sure if it's been processed yet. Can you check for me?
| 10Unsure
|
Branch Services
|
Account balance inquiries
|
Savings Account Balances
|
How much money do I have in my savings account right now?
| 1Clarification
|
Account Status Inquiry
|
unsure-about-account-balance
|
Recent Transactions and Changes
|
I think there might be an error with my account balance; can you show me my most recent transactions?
| 10Unsure
|
Loan Denial Concerns
|
credit_history_disputes
|
Disputing Credit Report Errors
|
I received a letter saying my loan was denied because of my credit report. What steps should I take to challenge the errors I found?
| 1Clarification
|
Account Assistance and Resolution
|
Recognition of support for account security
|
Feedback on customer service support
|
Can you please pass on my thanks to the customer service representative who helped me with my account security concerns? Their support made all the difference!
| 9Thanking
|
Credit Card Approval
|
Credit Limit Increase Requests
|
How to Submit a Credit Limit Increase Request
|
Is there a form I need to fill out to get my credit limit raised?
| 1Clarification
|
Loan Information
|
Interest Rate Information
|
Interest Rate Comparison
|
What is the best interest rate available right now for a home equity loan compared to a personal loan?
| 1Clarification
|
Credit Scores and Reports Explanation
|
Interpreting Credit Score Ranges
|
Impact of Late Payments on Credit Scores
|
What impact do late payments have on my overall credit report?
| 1Clarification
|
Loan Eligibility Clarification
|
Income Validation Requirements
|
Types of Acceptable Income Sources
|
Is there a difference between salaried and commissioned income in terms of loan eligibility?
| 1Clarification
|
Transaction Inquiry
|
Recent transaction details
|
Recent Transaction Types
|
I'm trying to understand the types of recent transactions on my statement, can you help?
| 1Clarification
|
Account Closure Procedures
|
Cancellation of Direct Deposits
|
Timing and Notifications for Direct Deposit Changes
|
Will I receive a notification from the bank confirming my direct deposit cancellation once my account is closed?
| 1Clarification
|
Service Fee Explanation
|
clarification-on-disclosed-fees
|
Fee Waivers and Reductions
|
I received a notification about a fee increase. Can you clarify how I might avoid it?
| 1Clarification
|
Branch Services
|
Assistance with loan inquiries
|
Loan Application Process
|
Can you help me understand what documents I need to bring for my loan application?
| 1Clarification
|
Service Offerings
|
Welcome message for new customers
|
Understanding Fees and Charges
|
What fees do I need to know about when opening a new account?
| 1Clarification
|
Account Opening Assistance
|
accountSetupConfirmation
|
Documents Required for Account Opening
|
Can you tell me the required paperwork for setting up my account?
| 1Clarification
|
Service Interruptions
|
Failed deposit issues
|
Deposit Processing Errors
|
I submitted a deposit last week and it still hasn't reflected in my balance. What's going on?
| 1Clarification
|
Service Fulfillment Confirmation
|
Gratitude for Customer Support
|
Gratitude for Proactive Support
|
I just wanted to say thank you for the quick help with my issue!
| 9Thanking
|
Service Fees Complaints
|
transaction_fee_exploration
|
Customer Feedback on Fees
|
I was charged a service fee that I didn't expect on my last statement; can I get more details?
| 1Clarification
|
Branch Services
|
Help with account management services
|
Account Opening Procedures
|
Hello, I’m interested in opening a checking account. What’s the process like?
| 1Clarification
|
Account Suspension Issues
|
account_reinstatement_process
|
Documents Required for Reinstatement
|
Is there a specific form I need to fill out along with my documents for account reinstatement?
| 1Clarification
|
Account Information
|
account_balance_check
|
Loan Account Balance
|
Could you help me find out my car loan balance?
| 1Clarification
|
Account Inquiries
|
account statements
|
Requesting Account Statement Copies
|
Hi, could you send me copies of my account statements for the last three months?
| 1Clarification
|
Service Offerings
|
Initial greetings for account inquiries
|
New Customer Greetings
|
Hi, I recently heard about your bank and I’d love some information on the accounts I can open as a new customer.
| 1Clarification
|
Service Availability
|
Transaction Inquiry
|
Transaction Disputes and Resolutions
|
There’s an error in my recent transaction history. How can I get it corrected?
| 1Clarification
|
Account Opening Assistance
|
documentSubmissionGuidelines
|
Document Submission Process
|
What documents do I need to submit to open a new account?
| 1Clarification
|
Loan Denial Concerns
|
loan_reapplication_guidance
|
Improving Credit Score Before Reapplication
|
What specific actions should I take to raise my credit score before I try applying for a loan again?
| 1Clarification
|
Service Availability
|
Account Statement Access
|
How to Request Account Statements
|
Is there an easy way to get my account statements online?
| 1Clarification
|
Loan Information
|
Repayment Schedule Inquiries
|
Calculating Monthly Payments
|
I’d like to know the formula you use to calculate my monthly repayment for my loan.
| 1Clarification
|
Payment Processing Questions
|
Troubleshooting declined payments
|
Contacting Customer Support for Payment Assistance
|
I tried to make a payment but it was declined. Can you help me figure out why?
| 1Clarification
|
Deposit Accounts and Interest Calculation
|
Withdrawal and Deposit Rules
|
Account Closure and Impact on Deposits
|
If I have funds in my account when I close it, how will I receive that money?
| 1Clarification
|
Service Fees Complaints
|
withdrawal_fee_issues
|
Fee Calculation Discrepancies
|
Can you help me understand this withdrawal fee? It seems higher than what it was supposed to be.
| 1Clarification
|
Deposit Accounts and Interest Calculation
|
Interest Calculation Methods
|
Factors Influencing Interest Rates
|
Are there specific requirements or factors that could qualify me for a higher interest rate on my deposit accounts?
| 1Clarification
|
Account Balance Verification
|
Balance Confirmation Notifications
|
Account Balance Inquiry Methods
|
Can I check my account balance through the mobile app?
| 1Clarification
|
Loan Information
|
Loan Application Process Clarification
|
Step-by-Step Guide to the Application Process
|
I'm confused about the loan application; can you walk me through the process step-by-step?
| 1Clarification
|
Transaction Acknowledgment
|
Confirmation of Successful Transactions
|
Transaction Confirmation Notifications
|
Thanks for letting me know about my transaction status, but could you provide more details on the confirmation?
| 1Clarification
|
Loan Processing Delays
|
Customer support for loan inquiries
|
Reasons for Loan Processing Delays
|
I'm really anxious about my loan status. Can you tell me what's behind the processing delays?
| 1Clarification
|
Payment Processing Questions
|
Status of payment transactions
|
Payment Processing Delays
|
I expected my payment to be completed by now, can you check the status for me?
| 10Unsure
|
Final Invoice and Fees
|
farewell-final-bill-summary
|
Notification of Account Closure and Impact on Final Invoice
|
Are there any fees I should be aware of after my account has been closed?
| 1Clarification
|
Last Transaction Review
|
Final Transaction Confirmation
|
Customer Support Channels for Final Transactions
|
I'm ending my account with you; can you provide a summary of my final transaction?
| 4Farewell
|
Fees and Charges Explanation
|
monthly_account_maintenance_fees
|
Factors Influencing Monthly Maintenance Fees
|
What do you take into account when calculating my monthly maintenance charges?
| 1Clarification
|
Loan Information
|
Loan Application Process Clarification
|
Required Documents for Loan Application
|
I'm applying for a loan; what paperwork should I prepare?
| 1Clarification
|
Loan Products and Interest Rates
|
Interest rates calculation and breakdown
|
Comparing Fixed vs. Variable Interest Rates
|
What are the pros and cons of choosing a fixed rate versus a variable rate loan?
| 1Clarification
|
Fees and Charges Explanation
|
monthly_account_maintenance_fees
|
Factors Influencing Monthly Maintenance Fees
|
Could you break down how my monthly maintenance fee is assessed and what factors are included?
| 1Clarification
|
Branch Services
|
Assistance with loan inquiries
|
Interest Rates and Terms
|
Are there any special rates or promotions for loans available at the moment?
| 1Clarification
|
Withdrawal Limit Restrictions
|
customer_complaint_resolution
|
Excessive Fees Related to Transactions
|
I didn’t expect to pay so much in fees for my recent transactions. Can you explain how these charges are calculated?
| 1Clarification
|
Transaction Inquiry
|
Recent transaction details
|
Transaction Dates and Times
|
I need the details of a transaction I made on October 12th. What time was it processed?
| 1Clarification
|
Transaction Inquiry
|
Transaction history review
|
Pending Transactions
|
How can I view my pending transactions?
| 1Clarification
|
Account Inquiry
|
Login issues and recovery
|
Browser and Device Compatibility
|
Why can't I access my online banking on my mobile device? It's not loading properly.
| 1Clarification
|
Payment Clarification
|
International payment instructions
|
Processing Times for International Payments
|
What is the processing time for sending money internationally through your bank?
| 1Clarification
|
Account Inquiries
|
transaction history
|
Accessing Transaction History
|
Is there a way to download my transaction history for the past year?
| 1Clarification
|
Loan Eligibility Clarification
|
Required Documentation for Loans
|
Understanding Documentation Submission Processes
|
I’m confused about what documentation is necessary for my loan approval. Can you help?
| 1Clarification
|
Account Inquiries
|
transaction history
|
Tracking Pending Transactions
|
I want to know if any of my recent transactions are still pending.
| 1Clarification
|
Branch Services
|
Transaction history inquiries
|
Transaction History Requests
|
Can you help me find my transaction history for the last month?
| 1Clarification
|
Branch Services
|
Assistance with loan inquiries
|
Types of Loans Available
|
What are the different personal loan products you provide?
| 1Clarification
|
Deposit Accounts and Interest Calculation
|
Withdrawal and Deposit Rules
|
Withdrawal Limits and Policies
|
What is the maximum amount I can withdraw from my savings account in a single day?
| 1Clarification
|
Branch Services
|
Transaction history inquiries
|
Understanding Transaction Fees
|
I would like to know if there are charges for international transactions on my account.
| 1Clarification
|
Loan Denial Concerns
|
loan_application_review_requests
|
Reapplication Process for Loans
|
After my recent loan denial, how can I strengthen my reapplication to improve my approval odds?
| 3Explaining
|
Account Information
|
fee_structure_information
|
Overdraft Fees
|
Are there any options to avoid paying overdraft fees?
| 1Clarification
|
Credit Card Approval
|
Rewards Program Enrollment
|
Tracking Rewards & Statements
|
Can you help me check my current rewards points balance and how to redeem them?
| 1Clarification
|
Loan Information
|
Prequalification Requirements
|
Prequalification Process and Timeline
|
What is the timeline I should expect for my loan prequalification to be completed?
| 1Clarification
|
Fees and Charges Explanation
|
atm_usage_charges
|
Monthly ATM Usage Fees
|
Can you explain why I was charged a monthly fee for ATM usage this month?
| 1Clarification
|
Account Suspension Issues
|
customer_service_escalation_for_suspensions
|
Common Reasons for Account Suspension
|
Why was my account suspended without any warning?
| 1Clarification
|
Rewards and Benefits Inquiry
|
Benefit Eligibility and Criteria
|
Criteria for Earning Bonuses and Incentives
|
Can you explain the criteria for earning incentives for my credit card purchases?
| 1Clarification
|
Service Fee Explanation
|
service-fee-structure
|
Types of Service Fees
|
What are the various service fees I could be charged with my bank account?
| 1Clarification
|
Transaction Discrepancy Resolution
|
transaction_status_check
|
Transaction Limit Issues
|
I'm unsure if my account allows for that transaction amount, how can I check my limit?
| 10Unsure
|
Account Assistance and Resolution
|
Recognition of support for account security
|
Appreciation for fraud prevention measures
|
I want to express my appreciation for the security alerts I received. It’s nice to know my account is being protected so well!
| 9Thanking
|
Branch Services
|
Assistance with loan inquiries
|
Loan Repayment Options
|
Could you explain how I can change my loan repayment plan? I want to explore my options.
| 1Clarification
|
Withdrawal Limit Restrictions
|
exceeded_withdrawal_limit_process
|
Consequences of Exceeding Withdrawal Limits
|
Can you explain the consequences of going over my withdrawal limit?
| 1Clarification
|
Last Transaction Review
|
Last Transaction Dedupe Analysis
|
Security and Fraud Checking
|
I noticed a transaction from last week that I didn't authorize. What can you do to investigate it?
| 1Clarification
|
Account Status Inquiry
|
unsure-about-account-eligibility
|
Common Reasons for Account Denial or Issues
|
Can you explain to me what might cause an issue with account eligibility? I'm really uncertain about my application status.
| 1Clarification
|
Last Transaction Review
|
Last Transaction Dedupe Analysis
|
Transaction History Analysis
|
I noticed some charges on my account; can you show me my last transaction history to check for duplicates?
| 1Clarification
|
Customer Retention Strategies
|
service cancellation procedures
|
Steps for Cancelling a Service
|
Can you guide me on how to properly cancel my account?
| 1Clarification
|
Fraudulent Charges Dispute
|
dispute-resolution-guidelines
|
Documentation Required for Disputes
|
What specific documents do I need to submit to dispute a fraudulent charge on my account?
| 1Clarification
|
Account Types and Services
|
Clarifying overdraft protection services
|
Understanding Overdraft Protection Basics
|
How does overdraft protection work, and will I be charged fees if my account goes into the red?
| 1Clarification
|
Customer Interaction Experience
|
miscommunication_with_agents
|
Understanding Miscommunication Reasons
|
I was told I would receive a confirmation email, but it never came. Can you clarify why there was a mix-up?
| 1Clarification
|
Account Inquiry
|
Login issues and recovery
|
Two-Factor Authentication Issues
|
Can I change my two-factor authentication method if I'm having issues receiving the codes?
| 1Clarification
|
Loan Information
|
Loan Eligibility Criteria
|
Age and Residency Specifications
|
Is it true that you need to be a permanent resident to be eligible for a loan?
| 1Clarification
|
Loan Denial Concerns
|
credit_history_disputes
|
Understanding Loan Denial Reasons
|
Can you help me find out which part of my credit report led to my loan application being rejected?
| 1Clarification
|
Loan Information
|
Loan Application Process
|
Application Submission Process
|
What documents do I need to upload when applying for a loan?
| 1Clarification
|
Loan Processing Delays
|
Compensation for loan processing errors
|
Types of Compensation Available
|
I've experienced significant delays with my loan. What kind of compensation can I request from the bank?
| 1Clarification
|
Payment Clarification
|
Recurring payment clarification
|
Explaining Charge Amounts and Adjustments
|
I’m confused about the charge I see for my monthly bill. Can you explain the adjustments made to my account?
| 1Clarification
|
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Models trained or fine-tuned on rbojja/labelled_bank_support_dataset