Ataur77/ecommerce-customer-support
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Updated
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Dataset Viewer
Complaint
stringlengths 24
98
| Category
stringclasses 16
values | Urgency
stringclasses 4
values | target
stringclasses 59
values |
|---|---|---|---|
I can’t add a new address — button does nothing.
|
Account & Shipping
|
Low
|
Account & Shipping | Low
|
Flash sale prices aren’t reflected during checkout. and I need help urgently
|
Promotions
|
Immediate
|
Promotions | Immediate
|
System declined my payment without any reason. — this is very frustrating
|
Payments
|
Immediate
|
Payments | Immediate
|
The shipping company marked it as delivered to the wrong city. and I need help urgently
|
Order Tracking
|
Medium
|
Order Tracking | Medium
|
Site logs me out randomly. which is unacceptable
|
Technical Issues
|
Medium
|
Technical Issues | Medium
|
I never received the promised sign-up bonus. and I don't know what to do next
|
Promotions
|
Medium
|
Promotions | Medium
|
It looks like a returned item — packaging was already opened. — this is very frustrating
|
Product Issues
|
Low
|
Product Issues | Low
|
Order timed out after payment, but money is gone.
|
Payments
|
Low
|
Payments | Low
|
No updates in 7 days — where is my stuff? even after multiple attempts
|
Order Tracking
|
Medium
|
Order Tracking | Medium
|
I paid for express delivery and it’s still not shipped. — this is very frustrating
|
Order Tracking
|
Low
|
Order Tracking | Low
|
The discount code I got by email doesn’t work on any items. even after multiple attempts
|
Promotions
|
High
|
Promotions | High
|
Your support team said I’d get refunded — it's been a week. despite following all instructions
|
Refunds
|
Medium
|
Refunds | Medium
|
It shipped to the wrong apartment. — this is very frustrating
|
Account & Shipping
|
Low
|
Account & Shipping | Low
|
Order timed out after payment, but money is gone. — this is very frustrating
|
Payments
|
Medium
|
Payments | Medium
|
I never received the promised sign-up bonus. even after multiple attempts
|
Promotions
|
Medium
|
Promotions | Medium
|
Site logs me out randomly. and there's no explanation anywhere
|
Technical Issues
|
High
|
Technical Issues | High
|
I’m stuck on the loading screen forever. which is unacceptable
|
Technical Issues
|
Immediate
|
Technical Issues | Immediate
|
No updates in 7 days — where is my stuff? — this is very frustrating
|
Order Tracking
|
Low
|
Order Tracking | Low
|
Package was rerouted without telling me. — this is very frustrating
|
Order Tracking
|
High
|
Order Tracking | High
|
It has a foul odor like chemicals. which is unacceptable
|
Product Issues
|
High
|
Product Issues | High
|
I’m stuck on the loading screen forever. and I don't know what to do next
|
Technical Issues
|
Medium
|
Technical Issues | Medium
|
I never received the promised sign-up bonus. which is unacceptable
|
Promotions
|
High
|
Promotions | High
|
I clicked on a 15% off ad and it vanished at checkout.
|
Promotions
|
Low
|
Promotions | Low
|
I can’t add a new address — button does nothing. and I need help urgently
|
Account & Shipping
|
Medium
|
Account & Shipping | Medium
|
The return was delivered, but no refund yet. and I need help urgently
|
Refunds
|
Low
|
Refunds | Low
|
Duplicate orders were placed by mistake and I can't cancel. despite following all instructions
|
Order Issues
|
Medium
|
Order Issues | Medium
|
This isn't what I ordered — it’s the wrong model. and I don't know what to do next
|
Product Issues
|
Immediate
|
Product Issues | Immediate
|
I can’t add a new address — button does nothing. please fix this ASAP
|
Account & Shipping
|
Low
|
Account & Shipping | Low
|
There are defects in the stitching of this garment. please fix this ASAP
|
Product Issues
|
High
|
Product Issues | High
|
The courier lost my order — I need a replacement ASAP. despite following all instructions
|
Order Tracking
|
Immediate
|
Order Tracking | Immediate
|
The box arrived empty, just packing materials. please fix this ASAP
|
Order Issues
|
Immediate
|
Order Issues | Immediate
|
There are defects in the stitching of this garment. and I don't know what to do next
|
Product Issues
|
Medium
|
Product Issues | Medium
|
Used Apple Pay — no order confirmation received. please fix this ASAP
|
Payments
|
Medium
|
Payments | Medium
|
The courier lost my order — I need a replacement ASAP. please fix this ASAP
|
Order Tracking
|
High
|
Order Tracking | High
|
The discount code I got by email doesn’t work on any items. and I don't know what to do next
|
Promotions
|
High
|
Promotions | High
|
I used a valid code and it applied, but was later removed. and I don't know what to do next
|
Promotions
|
Low
|
Promotions | Low
|
The box arrived empty, just packing materials. even after multiple attempts
|
Order Issues
|
High
|
Order Issues | High
|
There are defects in the stitching of this garment. even after multiple attempts
|
Product Issues
|
High
|
Product Issues | High
|
You promised a refund 10 days ago — still nothing in my account. — this is very frustrating
|
Refunds
|
Medium
|
Refunds | Medium
|
Tracking says delivered, but nothing is at my door. despite following all instructions
|
Order Tracking
|
High
|
Order Tracking | High
|
App is extremely slow today. despite following all instructions
|
Technical Issues
|
High
|
Technical Issues | High
|
Duplicate orders were placed by mistake and I can't cancel. even after multiple attempts
|
Order Issues
|
Immediate
|
Order Issues | Immediate
|
You sent me a tracking number that doesn’t exist. even after multiple attempts
|
Order Tracking
|
Medium
|
Order Tracking | Medium
|
Tracking says delivered, but nothing is at my door. and it's really disappointing
|
Order Tracking
|
Immediate
|
Order Tracking | Immediate
|
Error message keeps popping up during login. and I need help urgently
|
Technical Issues
|
High
|
Technical Issues | High
|
You refunded the wrong amount. even after multiple attempts
|
Refunds
|
Medium
|
Refunds | Medium
|
Everything came except the most expensive item I paid for. please fix this ASAP
|
Order Issues
|
Medium
|
Order Issues | Medium
|
My order shows 'fulfilled' but I never received it. please fix this ASAP
|
Order Issues
|
High
|
Order Issues | High
|
The app froze during checkout and now my cart is empty. despite following all instructions
|
Technical Issues
|
High
|
Technical Issues | High
|
Billing and shipping addresses keep getting swapped. please fix this ASAP
|
Account & Shipping
|
High
|
Account & Shipping | High
|
The box arrived empty, just packing materials. and I need help urgently
|
Order Issues
|
High
|
Order Issues | High
|
It has a foul odor like chemicals. even after multiple attempts
|
Product Issues
|
High
|
Product Issues | High
|
I didn’t approve this transaction. despite following all instructions
|
Payments
|
Low
|
Payments | Low
|
Billing and shipping addresses keep getting swapped. which is unacceptable
|
Account & Shipping
|
High
|
Account & Shipping | High
|
My tracking shows 'label created' for 5 days with no movement. — this is very frustrating
|
Order Tracking
|
Immediate
|
Order Tracking | Immediate
|
It says 'Buy 1 Get 1 Free' but I was charged for both items. and it's really disappointing
|
Promotions
|
Medium
|
Promotions | Medium
|
I can’t change my shipping method after ordering. even after multiple attempts
|
Account & Shipping
|
Immediate
|
Account & Shipping | Immediate
|
The zipper broke the first time I used the bag. and I don't know what to do next
|
Product Issues
|
Low
|
Product Issues | Low
|
The discount code I got by email doesn’t work on any items. and it's really disappointing
|
Promotions
|
Medium
|
Promotions | Medium
|
Search results don’t load anything anymore. despite following all instructions
|
Technical Issues
|
Immediate
|
Technical Issues | Immediate
|
Referral code said $10 off, but it did nothing. which is unacceptable
|
Promotions
|
High
|
Promotions | High
|
I received store credit instead of a cash refund I requested. please fix this ASAP
|
Refunds
|
High
|
Refunds | High
|
I want a refund but there's no option in the return menu. which is unacceptable
|
Refunds
|
High
|
Refunds | High
|
I didn’t approve this transaction. and there's no explanation anywhere
|
Payments
|
Immediate
|
Payments | Immediate
|
Wrong items delivered — not even close to what I ordered. and I need help urgently
|
Order Issues
|
Low
|
Order Issues | Low
|
It shipped to the wrong apartment. and there's no explanation anywhere
|
Account & Shipping
|
Immediate
|
Account & Shipping | Immediate
|
Instructions were unclear and impossible to follow. which is unacceptable
|
Product Issues
|
Low
|
Product Issues | Low
|
I updated my address but order still went to the old one. and I need help urgently
|
Account & Shipping
|
Medium
|
Account & Shipping | Medium
|
I want a refund but there's no option in the return menu. and I need help urgently
|
Refunds
|
Medium
|
Refunds | Medium
|
Shipping info shows a state I don’t live in. which is unacceptable
|
Account & Shipping
|
Immediate
|
Account & Shipping | Immediate
|
Missing accessories from the package.
|
Product Issues
|
Immediate
|
Product Issues | Immediate
|
The courier lost my order — I need a replacement ASAP. and it's really disappointing
|
Order Tracking
|
Medium
|
Order Tracking | Medium
|
I never got tracking info in the first place. despite following all instructions
|
Order Tracking
|
Low
|
Order Tracking | Low
|
Still waiting for confirmation that my refund is being processed. which is unacceptable
|
Refunds
|
Medium
|
Refunds | Medium
|
Used Apple Pay — no order confirmation received. and I don't know what to do next
|
Payments
|
Immediate
|
Payments | Immediate
|
My loyalty points are missing even after multiple purchases. and there's no explanation anywhere
|
Promotions
|
Low
|
Promotions | Low
|
Tracking says delivered, but nothing is at my door. — this is very frustrating
|
Order Tracking
|
Immediate
|
Order Tracking | Immediate
|
Your support team said I’d get refunded — it's been a week. which is unacceptable
|
Refunds
|
Immediate
|
Refunds | Immediate
|
Only part of my order arrived — the rest is missing. and it's really disappointing
|
Order Issues
|
Medium
|
Order Issues | Medium
|
Duplicate orders were placed by mistake and I can't cancel. please fix this ASAP
|
Order Issues
|
Immediate
|
Order Issues | Immediate
|
Can’t apply filters while browsing products. even after multiple attempts
|
Technical Issues
|
High
|
Technical Issues | High
|
Flash sale prices aren’t reflected during checkout. please fix this ASAP
|
Promotions
|
Immediate
|
Promotions | Immediate
|
Bank says payment went through, you say it didn’t. and I need help urgently
|
Payments
|
Low
|
Payments | Low
|
Referral code said $10 off, but it did nothing. and there's no explanation anywhere
|
Promotions
|
Immediate
|
Promotions | Immediate
|
Wrong items delivered — not even close to what I ordered. please fix this ASAP
|
Order Issues
|
High
|
Order Issues | High
|
Your support team said I’d get refunded — it's been a week. and it's really disappointing
|
Refunds
|
Low
|
Refunds | Low
|
Shipping info shows a state I don’t live in. — this is very frustrating
|
Account & Shipping
|
Medium
|
Account & Shipping | Medium
|
Missing accessories from the package. and it's really disappointing
|
Product Issues
|
Immediate
|
Product Issues | Immediate
|
Flash sale prices aren’t reflected during checkout. and I don't know what to do next
|
Promotions
|
Medium
|
Promotions | Medium
|
I was charged twice for the same item. and I don't know what to do next
|
Payments
|
Low
|
Payments | Low
|
App is extremely slow today. even after multiple attempts
|
Technical Issues
|
Low
|
Technical Issues | Low
|
One side of the headphones doesn't work. despite following all instructions
|
Product Issues
|
High
|
Product Issues | High
|
Referral code said $10 off, but it did nothing. — this is very frustrating
|
Promotions
|
Immediate
|
Promotions | Immediate
|
Transaction failed but my card got debited anyway. please fix this ASAP
|
Payments
|
Immediate
|
Payments | Immediate
|
The app froze during checkout and now my cart is empty. and I need help urgently
|
Technical Issues
|
Low
|
Technical Issues | Low
|
Wrong items delivered — not even close to what I ordered. and it's really disappointing
|
Order Issues
|
Immediate
|
Order Issues | Immediate
|
It looks like a returned item — packaging was already opened. even after multiple attempts
|
Product Issues
|
Medium
|
Product Issues | Medium
|
Can’t reset my password — reset link doesn’t work. please fix this ASAP
|
Account & Shipping
|
Low
|
Account & Shipping | Low
|
My order shows 'fulfilled' but I never received it. even after multiple attempts
|
Order Issues
|
High
|
Order Issues | High
|
The box arrived empty, just packing materials. and I don't know what to do next
|
Order Issues
|
Immediate
|
Order Issues | Immediate
|
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