Complaint
stringlengths 24
98
| Category
stringclasses 16
values | Urgency
stringclasses 4
values | target
stringclasses 59
values |
|---|---|---|---|
There’s a mystery fee added to my final bill. even after multiple attempts
|
Payments
|
Low
|
Payments | Low
|
There’s a mystery fee added to my final bill. and it's really disappointing
|
Payments
|
Medium
|
Payments | Medium
|
The item arrived broken and unusable. — this is very frustrating
|
Product Issues
|
Immediate
|
Product Issues | Immediate
|
I received store credit instead of a cash refund I requested. which is unacceptable
|
Refunds
|
High
|
Refunds | High
|
Only part of my order arrived — the rest is missing. — this is very frustrating
|
Order Issues
|
Immediate
|
Order Issues | Immediate
|
It looks like a returned item — packaging was already opened. despite following all instructions
|
Product Issues
|
Immediate
|
Product Issues | Immediate
|
I paid for express delivery and it’s still not shipped. and it's really disappointing
|
Order Tracking
|
Low
|
Order Tracking | Low
|
My tracking shows 'label created' for 5 days with no movement. even after multiple attempts
|
Order Tracking
|
Medium
|
Order Tracking | Medium
|
I can’t change my shipping method after ordering. and it's really disappointing
|
Account & Shipping
|
Immediate
|
Account & Shipping | Immediate
|
It keeps saying my email is invalid. — this is very frustrating
|
Account & Shipping
|
Low
|
Account & Shipping | Low
|
I clicked on a 15% off ad and it vanished at checkout. — this is very frustrating
|
Promotions
|
Immediate
|
Promotions | Immediate
|
Why was one of my items refunded without asking? and it's really disappointing
|
Order Issues
|
Immediate
|
Order Issues | Immediate
|
I got charged but no confirmation email came through. and I don't know what to do next
|
Order Issues
|
Low
|
Order Issues | Low
|
The colors in the product photos are completely misleading. please fix this ASAP
|
Product Issues
|
Immediate
|
Product Issues | Immediate
|
Everything came except the most expensive item I paid for. and it's really disappointing
|
Order Issues
|
Medium
|
Order Issues | Medium
|
I updated my address but order still went to the old one. — this is very frustrating
|
Account & Shipping
|
High
|
Account & Shipping | High
|
Search results don’t load anything anymore. and it's really disappointing
|
Technical Issues
|
Medium
|
Technical Issues | Medium
|
Everything came except the most expensive item I paid for. and there's no explanation anywhere
|
Order Issues
|
High
|
Order Issues | High
|
The discount code I got by email doesn’t work on any items. despite following all instructions
|
Promotions
|
Low
|
Promotions | Low
|
My order shows 'fulfilled' but I never received it. which is unacceptable
|
Order Issues
|
Medium
|
Order Issues | Medium
|
The site accepted my payment but shows no order. despite following all instructions
|
Payments
|
Low
|
Payments | Low
|
I didn’t approve this transaction. which is unacceptable
|
Payments
|
Low
|
Payments | Low
|
Your system rejected my student discount for no reason. and I need help urgently
|
Promotions
|
Low
|
Promotions | Low
|
Can’t reset my password — reset link doesn’t work. even after multiple attempts
|
Account & Shipping
|
Low
|
Account & Shipping | Low
|
Why was a restocking fee deducted from my refund? and I need help urgently
|
Refunds
|
High
|
Refunds | High
|
The site accepted my payment but shows no order. and there's no explanation anywhere
|
Payments
|
Immediate
|
Payments | Immediate
|
The zipper broke the first time I used the bag. despite following all instructions
|
Product Issues
|
High
|
Product Issues | High
|
I used a valid code and it applied, but was later removed. despite following all instructions
|
Promotions
|
High
|
Promotions | High
|
My tracking shows 'label created' for 5 days with no movement. and it's really disappointing
|
Order Tracking
|
Immediate
|
Order Tracking | Immediate
|
The shipping company marked it as delivered to the wrong city. even after multiple attempts
|
Order Tracking
|
High
|
Order Tracking | High
|
One side of the headphones doesn't work. and I don't know what to do next
|
Product Issues
|
High
|
Product Issues | High
|
I returned everything and only got a partial refund. despite following all instructions
|
Refunds
|
Low
|
Refunds | Low
|
This isn't what I ordered — it’s the wrong model. despite following all instructions
|
Product Issues
|
Medium
|
Product Issues | Medium
|
I paid for express delivery and it’s still not shipped. which is unacceptable
|
Order Tracking
|
Low
|
Order Tracking | Low
|
It has a foul odor like chemicals. and I don't know what to do next
|
Product Issues
|
High
|
Product Issues | High
|
I never received the promised sign-up bonus. despite following all instructions
|
Promotions
|
Low
|
Promotions | Low
|
The shipping company marked it as delivered to the wrong city. and I don't know what to do next
|
Order Tracking
|
High
|
Order Tracking | High
|
You're advertising free shipping, but I'm being charged for it. and I need help urgently
|
Promotions
|
Low
|
Promotions | Low
|
Package was rerouted without telling me. which is unacceptable
|
Order Tracking
|
Low
|
Order Tracking | Low
|
Why was one of my items refunded without asking? — this is very frustrating
|
Order Issues
|
Medium
|
Order Issues | Medium
|
Your system rejected my student discount for no reason. despite following all instructions
|
Promotions
|
Low
|
Promotions | Low
|
The return was delivered, but no refund yet. and it's really disappointing
|
Refunds
|
High
|
Refunds | High
|
Can’t apply filters while browsing products.
|
Technical Issues
|
Low
|
Technical Issues | Low
|
I never got tracking info in the first place. which is unacceptable
|
Order Tracking
|
Immediate
|
Order Tracking | Immediate
|
I never got tracking info in the first place.
|
Order Tracking
|
Medium
|
Order Tracking | Medium
|
Why do I need to re-verify my ID again? — this is very frustrating
|
Account & Shipping
|
Immediate
|
Account & Shipping | Immediate
|
It has a foul odor like chemicals. despite following all instructions
|
Product Issues
|
High
|
Product Issues | High
|
It has a foul odor like chemicals. and there's no explanation anywhere
|
Product Issues
|
Low
|
Product Issues | Low
|
The box arrived empty, just packing materials. which is unacceptable
|
Order Issues
|
Medium
|
Order Issues | Medium
|
I received store credit instead of a cash refund I requested. and there's no explanation anywhere
|
Refunds
|
Immediate
|
Refunds | Immediate
|
Error message keeps popping up during login. and there's no explanation anywhere
|
Technical Issues
|
Immediate
|
Technical Issues | Immediate
|
Instructions were unclear and impossible to follow.
|
Product Issues
|
Low
|
Product Issues | Low
|
There are defects in the stitching of this garment. and there's no explanation anywhere
|
Product Issues
|
Immediate
|
Product Issues | Immediate
|
The return was delivered, but no refund yet. — this is very frustrating
|
Refunds
|
Low
|
Refunds | Low
|
System declined my payment without any reason. and I need help urgently
|
Payments
|
Immediate
|
Payments | Immediate
|
Site logs me out randomly. despite following all instructions
|
Technical Issues
|
High
|
Technical Issues | High
|
The item arrived broken and unusable. despite following all instructions
|
Product Issues
|
High
|
Product Issues | High
|
I clicked on a 15% off ad and it vanished at checkout. and I need help urgently
|
Promotions
|
Immediate
|
Promotions | Immediate
|
Missing accessories from the package. and there's no explanation anywhere
|
Product Issues
|
Low
|
Product Issues | Low
|
The zipper broke the first time I used the bag. even after multiple attempts
|
Product Issues
|
Medium
|
Product Issues | Medium
|
The site accepted my payment but shows no order. — this is very frustrating
|
Payments
|
Low
|
Payments | Low
|
Error message keeps popping up during login. which is unacceptable
|
Technical Issues
|
Low
|
Technical Issues | Low
|
Can’t apply filters while browsing products. — this is very frustrating
|
Technical Issues
|
Low
|
Technical Issues | Low
|
My entire order was canceled without explanation. and I don't know what to do next
|
Order Issues
|
Immediate
|
Order Issues | Immediate
|
The zipper broke the first time I used the bag. and I need help urgently
|
Product Issues
|
Medium
|
Product Issues | Medium
|
I returned everything and only got a partial refund. please fix this ASAP
|
Refunds
|
Medium
|
Refunds | Medium
|
Items in the box were clearly tossed around and damaged. and it's really disappointing
|
Order Issues
|
Low
|
Order Issues | Low
|
You're advertising free shipping, but I'm being charged for it. which is unacceptable
|
Promotions
|
Low
|
Promotions | Low
|
Can’t apply filters while browsing products. please fix this ASAP
|
Technical Issues
|
High
|
Technical Issues | High
|
Website crashes every time I add to cart. and I need help urgently
|
Technical Issues
|
Medium
|
Technical Issues | Medium
|
Items in the box were clearly tossed around and damaged.
|
Order Issues
|
Medium
|
Order Issues | Medium
|
It keeps saying my email is invalid. despite following all instructions
|
Account & Shipping
|
High
|
Account & Shipping | High
|
I returned everything and only got a partial refund. and I need help urgently
|
Refunds
|
Medium
|
Refunds | Medium
|
There’s a mystery fee added to my final bill. and I need help urgently
|
Payments
|
Immediate
|
Payments | Immediate
|
Site logs me out randomly. even after multiple attempts
|
Technical Issues
|
High
|
Technical Issues | High
|
I never got tracking info in the first place. and it's really disappointing
|
Order Tracking
|
High
|
Order Tracking | High
|
You promised a refund 10 days ago — still nothing in my account. and it's really disappointing
|
Refunds
|
High
|
Refunds | High
|
Search results don’t load anything anymore.
|
Technical Issues
|
High
|
Technical Issues | High
|
I used a valid code and it applied, but was later removed. even after multiple attempts
|
Promotions
|
Low
|
Promotions | Low
|
My entire order was canceled without explanation. please fix this ASAP
|
Order Issues
|
Low
|
Order Issues | Low
|
I can’t change my shipping method after ordering. and there's no explanation anywhere
|
Account & Shipping
|
Immediate
|
Account & Shipping | Immediate
|
Site logs me out randomly. and I need help urgently
|
Technical Issues
|
High
|
Technical Issues | High
|
Account suddenly locked for no reason. and I don't know what to do next
|
Account & Shipping
|
High
|
Account & Shipping | High
|
Checkout button is unresponsive.
|
Technical Issues
|
Medium
|
Technical Issues | Medium
|
Account suddenly locked for no reason. which is unacceptable
|
Account & Shipping
|
High
|
Account & Shipping | High
|
Only part of my order arrived — the rest is missing. which is unacceptable
|
Order Issues
|
High
|
Order Issues | High
|
The box arrived empty, just packing materials. and it's really disappointing
|
Order Issues
|
Medium
|
Order Issues | Medium
|
You refunded the wrong amount. despite following all instructions
|
Refunds
|
Immediate
|
Refunds | Immediate
|
My tracking shows 'label created' for 5 days with no movement. and there's no explanation anywhere
|
Order Tracking
|
Medium
|
Order Tracking | Medium
|
My entire order was canceled without explanation. and it's really disappointing
|
Order Issues
|
Low
|
Order Issues | Low
|
Account suddenly locked for no reason. please fix this ASAP
|
Account & Shipping
|
High
|
Account & Shipping | High
|
I never received the promised sign-up bonus. please fix this ASAP
|
Promotions
|
Medium
|
Promotions | Medium
|
I can’t add a new address — button does nothing. — this is very frustrating
|
Account & Shipping
|
Low
|
Account & Shipping | Low
|
Error message keeps popping up during login. — this is very frustrating
|
Technical Issues
|
Immediate
|
Technical Issues | Immediate
|
Can’t apply filters while browsing products. and I don't know what to do next
|
Technical Issues
|
Medium
|
Technical Issues | Medium
|
I didn’t approve this transaction. please fix this ASAP
|
Payments
|
Medium
|
Payments | Medium
|
I was charged twice for the same item. despite following all instructions
|
Payments
|
Immediate
|
Payments | Immediate
|
Can’t reset my password — reset link doesn’t work. and I don't know what to do next
|
Account & Shipping
|
Immediate
|
Account & Shipping | Immediate
|
One side of the headphones doesn't work. please fix this ASAP
|
Product Issues
|
Immediate
|
Product Issues | Immediate
|
I used a valid code and it applied, but was later removed. please fix this ASAP
|
Promotions
|
Medium
|
Promotions | Medium
|
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