Complaint
stringlengths 24
98
| Category
stringclasses 16
values | Urgency
stringclasses 4
values | target
stringclasses 59
values |
|---|---|---|---|
Promo items had different return policy
|
Promotions
|
High
|
Promotions | High
|
Coupon required age verification at checkout
|
Promotions
|
Medium
|
Promotions | Medium
|
Sale advertised wrong percentage off
|
Promotions
|
High
|
Promotions | High
|
Discount code leaked before launch
|
Promotions
|
Immediate
|
Promotions | Immediate
|
Promo required manual credit after purchase
|
Promotions
|
High
|
Promotions | High
|
Coupon valid only for certain regions
|
Promotions
|
Medium
|
Promotions | Medium
|
Price showed comparison to wrong product
|
Promotions
|
High
|
Promotions | High
|
VIP sale allowed non-VIPs to checkout
|
Promotions
|
Immediate
|
Promotions | Immediate
|
Promo items had no warranty coverage
|
Promotions
|
High
|
Promotions | High
|
Coupon required minimum account age
|
Promotions
|
Medium
|
Promotions | Medium
|
Sale price showed only after email signup
|
Promotions
|
High
|
Promotions | High
|
Price error blamed on 'caching issue'
|
Promotions
|
Immediate
|
Promotions | Immediate
|
Promo excluded certain configurations
|
Promotions
|
High
|
Promotions | High
|
Coupon required video testimonial
|
Promotions
|
Medium
|
Promotions | Medium
|
Limited stock showed available at all stores
|
Promotions
|
High
|
Promotions | High
|
Discount didn't apply to required accessories
|
Promotions
|
Immediate
|
Promotions | Immediate
|
Promo credit split across future orders
|
Promotions
|
High
|
Promotions | High
|
Coupon required biometric verification
|
Promotions
|
Medium
|
Promotions | Medium
|
Sale advertised limited colors but all worked
|
Promotions
|
High
|
Promotions | High
|
Price showed dynamic pricing fluctuations
|
Promotions
|
Immediate
|
Promotions | Immediate
|
Promo items had different specs
|
Promotions
|
High
|
Promotions | High
|
Coupon required friend's purchase first
|
Promotions
|
Medium
|
Promotions | Medium
|
Early access sale had broken password system
|
Promotions
|
High
|
Promotions | High
|
Discount terms changed post-launch
|
Promotions
|
Immediate
|
Promotions | Immediate
|
Package marked 'delivered' but never arrived
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier left package in obvious theft location
|
Shipping
|
High
|
Shipping | High
|
Wrong shipping method used despite selection
|
Shipping
|
Medium
|
Shipping | Medium
|
Address autofill inserted incorrect unit number
|
Shipping
|
High
|
Shipping | High
|
International shipment stuck in customs
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier rerouted package to wrong state
|
Shipping
|
High
|
Shipping | High
|
Signature required but left without signature
|
Shipping
|
Medium
|
Shipping | Medium
|
Address change requested but ignored
|
Shipping
|
High
|
Shipping | High
|
Package damaged during transit (crushed box)
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier delivered to neighbor without permission
|
Shipping
|
High
|
Shipping | High
|
Shipping label printed with wrong zip code
|
Shipping
|
Medium
|
Shipping | Medium
|
Express shipping took longer than standard
|
Shipping
|
High
|
Shipping | High
|
Package left in rain without protection
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier marked 'delivery attempted' but no notice
|
Shipping
|
High
|
Shipping | High
|
Address confirmation email had typos
|
Shipping
|
Medium
|
Shipping | Medium
|
Signature confirmation package left unattended
|
Shipping
|
High
|
Shipping | High
|
International duties higher than calculated
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier delivered to wrong business hours
|
Shipping
|
High
|
Shipping | High
|
Shipping weight incorrect causing overcharge
|
Shipping
|
Medium
|
Shipping | Medium
|
Package scanned at wrong facility repeatedly
|
Shipping
|
High
|
Shipping | High
|
Address autocomplete removed apartment number
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier left perishables in hot sun
|
Shipping
|
High
|
Shipping | High
|
Signature forged on delivery confirmation
|
Shipping
|
Medium
|
Shipping | Medium
|
Shipping insurance claim denied unfairly
|
Shipping
|
High
|
Shipping | High
|
Package dimensions misreported by carrier
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier refused to climb stairs for delivery
|
Shipping
|
High
|
Shipping | High
|
Address change option disappeared at checkout
|
Shipping
|
Medium
|
Shipping | Medium
|
Signature required but delivered to wrong person
|
Shipping
|
High
|
Shipping | High
|
International package returned to sender
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier left 'fragile' package upside down
|
Shipping
|
High
|
Shipping | High
|
Shipping cost calculated incorrectly
|
Shipping
|
Medium
|
Shipping | Medium
|
Package marked 'undeliverable' with good address
|
Shipping
|
High
|
Shipping | High
|
Address verification rejected valid address
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier delivered to vacant neighboring property
|
Shipping
|
High
|
Shipping | High
|
Shipping delay due to carrier mis-sort
|
Shipping
|
Medium
|
Shipping | Medium
|
Package lost between carrier facilities
|
Shipping
|
High
|
Shipping | High
|
Address autofill used outdated information
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier left package visible from street
|
Shipping
|
High
|
Shipping | High
|
Shipping label damaged during transit
|
Shipping
|
Medium
|
Shipping | Medium
|
Package delivered to wrong city with similar name
|
Shipping
|
High
|
Shipping | High
|
Address change deadline passed too quickly
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier left package at closed business
|
Shipping
|
High
|
Shipping | High
|
Shipping notification came after delivery
|
Shipping
|
Medium
|
Shipping | Medium
|
Package scanned as delivered one day early
|
Shipping
|
High
|
Shipping | High
|
Address system doesn't accept special characters
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier refused to release without ID present
|
Shipping
|
High
|
Shipping | High
|
Shipping method downgraded without notice
|
Shipping
|
Medium
|
Shipping | Medium
|
Package left with unauthorized building staff
|
Shipping
|
High
|
Shipping | High
|
Address fields rearranged during checkout
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier delivered to wrong floor in apartment
|
Shipping
|
High
|
Shipping | High
|
Shipping cost not shown until final step
|
Shipping
|
Medium
|
Shipping | Medium
|
Package marked 'weather delay' falsely
|
Shipping
|
High
|
Shipping | High
|
Address auto-correct changed valid input
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier left package at wrong business entrance
|
Shipping
|
High
|
Shipping | High
|
Shipping timeline estimates were inaccurate
|
Shipping
|
Medium
|
Shipping | Medium
|
Package shows 'in transit' for 3 weeks
|
Shipping
|
High
|
Shipping | High
|
Address system rejected PO Box unnecessarily
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier delivered to wrong unit in complex
|
Shipping
|
High
|
Shipping | High
|
Shipping restrictions not disclosed upfront
|
Shipping
|
Medium
|
Shipping | Medium
|
Package rerouted to carrier's wrong facility
|
Shipping
|
High
|
Shipping | High
|
Address confirmation didn't show corrections
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier left package at demolition site
|
Shipping
|
High
|
Shipping | High
|
Shipping label missing return address
|
Shipping
|
Medium
|
Shipping | Medium
|
Package dimensions caused oversized fees
|
Shipping
|
High
|
Shipping | High
|
Address change required phone confirmation
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier delivered to previous tenant
|
Shipping
|
High
|
Shipping | High
|
Shipping options disappeared at checkout
|
Shipping
|
Medium
|
Shipping | Medium
|
Package scanned 'delivered' while on truck
|
Shipping
|
High
|
Shipping | High
|
Address system doesn't support military addresses
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier left perishables without refrigeration
|
Shipping
|
High
|
Shipping | High
|
Shipping price changed after address entered
|
Shipping
|
Medium
|
Shipping | Medium
|
Package stuck at 'label created' for days
|
Shipping
|
High
|
Shipping | High
|
Address autofill ignored manual corrections
|
Shipping
|
Immediate
|
Shipping | Immediate
|
Carrier delivered to wrong rural mailbox
|
Shipping
|
High
|
Shipping | High
|
Shipping method unavailable after order placed
|
Shipping
|
Medium
|
Shipping | Medium
|
Package weight changed during transit
|
Shipping
|
High
|
Shipping | High
|
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