Age
int64 19
80
| Avg Monthly GB Download
int64 0
85
| Avg Monthly Long Distance Charges
float64 0
50
| Churn
int64 0
1
| Churn Category
stringclasses 5
values | Churn Reason
stringclasses 20
values | Churn Score
int64 5
96
| City
stringlengths 3
22
| CLTV
int64 2k
6.5k
| Contract
stringclasses 3
values | Country
stringclasses 1
value | Customer ID
stringlengths 10
10
| Customer Status
stringclasses 3
values | Dependents
int64 0
1
| Device Protection Plan
int64 0
1
| Gender
stringclasses 2
values | Internet Service
int64 0
1
| Internet Type
stringclasses 3
values | Lat Long
stringlengths 18
22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
int64 0
11
| Offer
stringclasses 5
values | Online Backup
int64 0
1
| Online Security
int64 0
1
| Paperless Billing
int64 0
1
| Partner
int64 0
1
| Payment Method
stringclasses 3
values | Phone Service
int64 0
1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
stringclasses 1
value | Referred a Friend
int64 0
1
| Satisfaction Score
int64 1
5
| Senior Citizen
int64 0
1
| State
stringclasses 1
value | Streaming Movies
int64 0
1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
float64 21.4
12k
| Under 30
int64 0
1
| Unlimited Data
int64 0
1
| Zip Code
stringlengths 5
5
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
72 | 4 | 19.44 | 0 | null | null | 51 |
San Mateo
| 4,849 |
Two Year
|
United States
|
4526-ZJJTM
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
37.538309, -122.305109
| 37.538309 | -122.305109 | 1 | 88.4 | 0 | 0 | 1 | null | 1 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 37,926 | 0 |
Q3
| 1 | 3 | 1 |
California
| 1 | 1 | 0 | 25 | 2,191.15 | 0 | 486 | 0 | 2,677.15 | 0 | 1 |
94403
|
27 | 59 | 45.62 | 0 | null | null | 27 |
Sutter Creek
| 3,715 |
Month-to-Month
|
United States
|
5302-BDJNT
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
38.432145, -120.77069
| 38.432145 | -120.77069 | 0 | 95.5 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 4,610 | 1 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 1 | 35 | 3,418.2 | 0 | 1,596.7 | 0 | 5,014.9 | 1 | 1 |
95685
|
59 | 0 | 16.07 | 0 | null | null | 59 |
Santa Cruz
| 5,092 |
Month-to-Month
|
United States
|
5468-BPMMO
|
Stayed
| 0 | 0 |
Male
| 0 | null |
37.007882, -122.065975
| 37.007882 | -122.065975 | 1 | 19.6 | 0 | 0 | 3 | null | 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 4,563 | 0 |
Q3
| 1 | 5 | 0 |
California
| 0 | 0 | 0 | 46 | 851.2 | 0 | 739.22 | 0 | 1,590.42 | 0 | 0 |
95064
|
25 | 27 | 0 | 0 | null | null | 49 |
Brea
| 2,068 |
One Year
|
United States
|
2212-LYASK
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
33.924143, -117.79387
| 33.924143 | -117.79387 | 1 | 45.85 | 0 | 0 | 3 | null | 1 | 0 | 1 | 1 |
Credit Card
| 0 | 1,408 | 0 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 0 | 27 | 1,246.4 | 30 | 0 | 0 | 1,276.4 | 1 | 0 |
92823
|
31 | 21 | 17.22 | 1 |
Dissatisfaction
|
Network reliability
| 88 |
San Jose
| 4,026 |
One Year
|
United States
|
0378-XSZPU
|
Churned
| 0 | 1 |
Male
| 1 |
Cable
|
37.311088, -121.961786
| 37.311088 | -121.961786 | 1 | 60.3 | 0 | 0 | 1 |
Offer B
| 1 | 1 | 0 | 1 |
Credit Card
| 1 | 29,914 | 0 |
Q3
| 1 | 2 | 0 |
California
| 0 | 0 | 0 | 58 | 3,563.8 | 0 | 998.76 | 0 | 4,562.56 | 0 | 1 |
95117
|
32 | 30 | 11.94 | 1 |
Competitor
|
Competitor had better devices
| 81 |
Stockton
| 5,351 |
Month-to-Month
|
United States
|
6023-YEBUP
|
Churned
| 0 | 1 |
Male
| 1 |
Cable
|
38.033219, -121.297433
| 38.033219 | -121.297433 | 0 | 100.95 | 1 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 40,611 | 0 |
Q3
| 0 | 1 | 0 |
California
| 1 | 1 | 1 | 3 | 329.95 | 10 | 35.82 | 0 | 375.77 | 0 | 0 |
95210
|
36 | 8 | 10.23 | 0 | null | null | 77 |
San Quentin
| 5,436 |
Month-to-Month
|
United States
|
7030-NJVDP
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
37.942551, -122.491642
| 37.942551 | -122.491642 | 1 | 89.25 | 0 | 0 | 2 | null | 0 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 6,448 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 0 | 24 | 2,210.2 | 0 | 245.52 | 0 | 2,455.72 | 0 | 1 |
94964
|
48 | 16 | 8.98 | 1 |
Price
|
Price too high
| 79 |
Mountain View
| 5,413 |
Month-to-Month
|
United States
|
7549-MYGPK
|
Churned
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
37.380662, -122.086022
| 37.380662 | -122.086022 | 1 | 100.55 | 1 | 0 | 3 |
Offer B
| 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 32,143 | 0 |
Q3
| 1 | 2 | 0 |
California
| 0 | 0 | 1 | 63 | 6,215.35 | 0 | 565.74 | 0 | 6,781.09 | 0 | 0 |
94040
|
72 | 14 | 44.81 | 0 | null | null | 75 |
Somis
| 5,388 |
Two Year
|
United States
|
2469-DTSGX
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
34.297628, -119.014627
| 34.297628 | -119.014627 | 0 | 111.65 | 1 | 0 | 0 |
Offer A
| 1 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 2,966 | 1 |
Q3
| 0 | 5 | 1 |
California
| 1 | 0 | 1 | 72 | 7,943.45 | 0 | 3,226.32 | 0 | 11,169.77 | 0 | 1 |
93066
|
54 | 12 | 14.88 | 0 | null | null | 78 |
San Diego
| 3,172 |
Month-to-Month
|
United States
|
3090-LETTY
|
Joined
| 1 | 0 |
Male
| 1 |
DSL
|
32.957195, -117.202542
| 32.957195 | -117.202542 | 0 | 60.95 | 1 | 2 | 0 | null | 1 | 1 | 0 | 0 |
Bank Withdrawal
| 1 | 28,201 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 2 | 134.6 | 0 | 29.76 | 0 | 164.36 | 0 | 1 |
92130
|
67 | 22 | 44.26 | 0 | null | null | 34 |
California City
| 2,364 |
One Year
|
United States
|
6486-LHTMA
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
35.151491, -117.927597
| 35.151491 | -117.927597 | 1 | 90.7 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 8,316 | 0 |
Q3
| 1 | 3 | 1 |
California
| 0 | 0 | 1 | 31 | 2,835.5 | 0 | 1,372.06 | 0 | 4,207.56 | 0 | 1 |
93505
|
79 | 2 | 32.62 | 0 | null | null | 58 |
West Hills
| 2,901 |
Two Year
|
United States
|
9799-CAYJJ
|
Joined
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
34.199787, -118.68493
| 34.199787 | -118.68493 | 1 | 69.3 | 0 | 0 | 1 |
Offer E
| 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 23,637 | 0 |
Q3
| 1 | 4 | 1 |
California
| 0 | 0 | 0 | 2 | 153.8 | 0 | 65.24 | 0 | 219.04 | 0 | 1 |
91307
|
20 | 71 | 26.64 | 0 | null | null | 28 |
Willow Creek
| 4,515 |
One Year
|
United States
|
7690-KPNCU
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
40.949012, -123.655847
| 40.949012 | -123.655847 | 1 | 73.05 | 0 | 0 | 5 |
Offer B
| 0 | 1 | 1 | 1 |
Credit Card
| 1 | 1,666 | 0 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 64 | 4,688.65 | 0 | 1,704.96 | 0 | 6,393.61 | 1 | 1 |
95573
|
30 | 30 | 26.26 | 1 |
Competitor
|
Competitor offered higher download speeds
| 87 |
Earlimart
| 2,876 |
Month-to-Month
|
United States
|
9576-ANLXO
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
35.858054, -119.305858
| 35.858054 | -119.305858 | 0 | 69.55 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 9,318 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 0 | 0 | 3 | 222.3 | 0 | 78.78 | 0 | 301.08 | 0 | 1 |
93219
|
72 | 23 | 11.86 | 0 | null | null | 40 |
Bridgeport
| 4,143 |
Two Year
|
United States
|
1089-HDMKP
|
Stayed
| 1 | 0 |
Male
| 1 |
Cable
|
38.184583, -119.286558
| 38.184583 | -119.286558 | 0 | 54.55 | 0 | 1 | 0 | null | 1 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 826 | 1 |
Q3
| 0 | 4 | 1 |
California
| 0 | 0 | 0 | 11 | 601.25 | 0 | 130.46 | 0 | 731.71 | 0 | 1 |
93517
|
62 | 7 | 30.61 | 1 |
Competitor
|
Competitor offered more data
| 87 |
Magalia
| 3,182 |
Month-to-Month
|
United States
|
1092-GANHU
|
Churned
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
39.933852, -121.584371
| 39.933852 | -121.584371 | 0 | 76.65 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 11,168 | 0 |
Q3
| 0 | 2 | 0 |
California
| 0 | 0 | 0 | 17 | 1,313.55 | 0 | 520.37 | 0 | 1,833.92 | 0 | 1 |
95954
|
71 | 13 | 19.14 | 0 | null | null | 30 |
Murrieta
| 5,061 |
One Year
|
United States
|
2931-VUVJN
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
33.548869, -117.334165
| 33.548869 | -117.334165 | 1 | 94.05 | 1 | 0 | 0 | null | 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 36,149 | 1 |
Q3
| 0 | 3 | 1 |
California
| 0 | 0 | 0 | 59 | 5,483.9 | 30 | 1,129.26 | 0 | 6,643.16 | 0 | 0 |
92562
|
48 | 9 | 27.41 | 0 | null | null | 50 |
Goleta
| 4,114 |
Two Year
|
United States
|
2077-DDHJK
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
34.489983, -120.091246
| 34.489983 | -120.091246 | 1 | 70.9 | 1 | 0 | 2 | null | 1 | 1 | 0 | 1 |
Credit Card
| 1 | 49,975 | 1 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 68 | 4,911.35 | 0 | 1,863.88 | 49.37 | 6,725.86 | 0 | 1 |
93117
|
22 | 59 | 2.73 | 0 | null | null | 77 |
Stockton
| 4,237 |
Two Year
|
United States
|
9114-DPSIA
|
Stayed
| 1 | 1 |
Male
| 1 |
DSL
|
37.965695, -121.260051
| 37.965695 | -121.260051 | 1 | 81 | 1 | 3 | 8 | null | 1 | 1 | 0 | 1 |
Credit Card
| 1 | 34,138 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 0 | 72 | 5,750 | 0 | 196.56 | 0 | 5,946.56 | 1 | 1 |
95205
|
38 | 20 | 27.89 | 1 |
Attitude
|
Attitude of support person
| 69 |
Van Nuys
| 2,699 |
Month-to-Month
|
United States
|
3494-JCHRQ
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
34.17847, -118.459472
| 34.17847 | -118.459472 | 0 | 70.05 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 23,646 | 0 |
Q3
| 0 | 2 | 0 |
California
| 0 | 0 | 0 | 1 | 70.05 | 0 | 27.89 | 0 | 97.94 | 0 | 1 |
91411
|
46 | 0 | 43.8 | 0 | null | null | 46 |
El Centro
| 4,691 |
One Year
|
United States
|
2277-AXSDC
|
Stayed
| 0 | 0 |
Female
| 0 | null |
32.770393, -115.60915
| 32.770393 | -115.60915 | 0 | 19.75 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 43,712 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 32 | 624.15 | 0 | 1,401.6 | 0 | 2,025.75 | 0 | 0 |
92243
|
47 | 3 | 17.07 | 0 | null | null | 28 |
Placerville
| 4,592 |
Month-to-Month
|
United States
|
1928-BXYIV
|
Joined
| 0 | 0 |
Male
| 1 |
DSL
|
38.733714, -120.795213
| 38.733714 | -120.795213 | 0 | 61.15 | 1 | 0 | 0 |
Offer E
| 1 | 1 | 0 | 0 |
Bank Withdrawal
| 1 | 34,146 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 1 | 61.15 | 0 | 17.07 | 0 | 78.22 | 0 | 1 |
95667
|
48 | 20 | 38.5 | 0 | null | null | 62 |
Culver City
| 2,651 |
Month-to-Month
|
United States
|
7326-RIGQZ
|
Stayed
| 1 | 0 |
Male
| 1 |
Fiber Optic
|
33.993991, -118.39704
| 33.993991 | -118.39704 | 1 | 69.8 | 0 | 3 | 9 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 31,963 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 6 | 377.85 | 0 | 231 | 0 | 608.85 | 0 | 1 |
90230
|
68 | 19 | 8.97 | 1 |
Attitude
|
Attitude of support person
| 91 |
Forbestown
| 5,166 |
Month-to-Month
|
United States
|
8634-MPHTR
|
Churned
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
39.531028, -121.24807
| 39.531028 | -121.24807 | 1 | 100.05 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 452 | 0 |
Q3
| 1 | 1 | 1 |
California
| 1 | 0 | 1 | 47 | 4,871.05 | 0 | 421.59 | 0 | 5,292.64 | 0 | 1 |
95941
|
48 | 0 | 19.28 | 0 | null | null | 57 |
Huntington Park
| 5,190 |
Two Year
|
United States
|
0064-SUDOG
|
Stayed
| 1 | 0 |
Female
| 0 | null |
33.97803, -118.217141
| 33.97803 | -118.217141 | 1 | 20.3 | 0 | 3 | 3 | null | 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 78,114 | 0 |
Q3
| 1 | 5 | 0 |
California
| 0 | 0 | 0 | 12 | 224.5 | 0 | 231.36 | 0 | 455.86 | 0 | 0 |
90255
|
60 | 0 | 47.46 | 0 | null | null | 53 |
Chester
| 3,142 |
Month-to-Month
|
United States
|
6972-SNKKW
|
Stayed
| 0 | 0 |
Female
| 0 | null |
40.243494, -121.154733
| 40.243494 | -121.154733 | 0 | 20 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Mailed Check
| 1 | 2,664 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 6 | 109.2 | 0 | 284.76 | 0 | 393.96 | 0 | 0 |
96020
|
50 | 28 | 22.05 | 1 |
Attitude
|
Attitude of support person
| 71 |
Hawthorne
| 4,017 |
Month-to-Month
|
United States
|
3877-JRJIP
|
Churned
| 0 | 0 |
Male
| 1 |
Cable
|
33.914775, -118.348083
| 33.914775 | -118.348083 | 0 | 59.85 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 93,315 | 0 |
Q3
| 0 | 2 | 0 |
California
| 0 | 0 | 1 | 1 | 59.85 | 0 | 22.05 | 0 | 81.9 | 0 | 1 |
90250
|
80 | 5 | 28.64 | 1 |
Competitor
|
Competitor made better offer
| 72 |
Escondido
| 5,345 |
Month-to-Month
|
United States
|
7409-KIUTL
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
33.141265, -116.967221
| 33.141265 | -116.967221 | 0 | 71 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 48,690 | 0 |
Q3
| 0 | 3 | 1 |
California
| 0 | 0 | 0 | 1 | 71 | 0 | 28.64 | 0 | 99.64 | 0 | 1 |
92027
|
76 | 10 | 42.29 | 0 | null | null | 34 |
Cathedral City
| 2,677 |
One Year
|
United States
|
3951-NJCVI
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
33.829583, -116.474131
| 33.829583 | -116.474131 | 1 | 95.05 | 1 | 0 | 10 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 43,141 | 0 |
Q3
| 1 | 4 | 1 |
California
| 1 | 0 | 1 | 42 | 3,944.5 | 100 | 1,776.18 | 0 | 5,820.68 | 0 | 0 |
92234
|
34 | 0 | 40.91 | 0 | null | null | 79 |
Santa Barbara
| 4,311 |
Two Year
|
United States
|
8285-ABVLB
|
Stayed
| 0 | 0 |
Female
| 0 | null |
34.438581, -119.685368
| 34.438581 | -119.685368 | 1 | 19.85 | 0 | 0 | 0 | null | 0 | 0 | 0 | 1 |
Credit Card
| 1 | 20,893 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 70 | 1,328.35 | 0 | 2,863.7 | 33.29 | 4,158.76 | 0 | 0 |
93103
|
30 | 30 | 17.22 | 1 |
Other
|
Don't know
| 80 |
Elk Grove
| 5,944 |
Month-to-Month
|
United States
|
0637-KVDLV
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
38.35363, -121.44195
| 38.35363 | -121.44195 | 0 | 76.5 | 1 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 47,065 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 0 | 0 | 2 | 162.45 | 0 | 34.44 | 0 | 196.89 | 0 | 1 |
95758
|
50 | 11 | 35.49 | 1 |
Competitor
|
Competitor made better offer
| 65 |
San Dimas
| 3,585 |
Month-to-Month
|
United States
|
0260-ZDLGK
|
Churned
| 1 | 1 |
Female
| 1 |
Cable
|
34.102119, -117.815532
| 34.102119 | -117.815532 | 0 | 72.9 | 0 | 2 | 0 | null | 0 | 0 | 1 | 0 |
Credit Card
| 1 | 33,878 | 1 |
Q3
| 0 | 1 | 0 |
California
| 1 | 1 | 1 | 9 | 651.4 | 0 | 319.41 | 0 | 970.81 | 0 | 1 |
91773
|
28 | 52 | 35.2 | 0 | null | null | 23 |
Cedar Glen
| 5,605 |
Month-to-Month
|
United States
|
1548-ARAGG
|
Stayed
| 1 | 0 |
Female
| 1 |
DSL
|
34.255203, -117.175654
| 34.255203 | -117.175654 | 1 | 58.5 | 1 | 3 | 9 | null | 1 | 0 | 1 | 1 |
Credit Card
| 1 | 455 | 1 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 4 | 224.85 | 0 | 140.8 | 0 | 365.65 | 1 | 1 |
92321
|
46 | 0 | 44.84 | 0 | null | null | 52 |
Los Angeles
| 6,334 |
Two Year
|
United States
|
1987-AUELQ
|
Stayed
| 0 | 0 |
Female
| 0 | null |
34.028735, -118.317236
| 34.028735 | -118.317236 | 1 | 25.05 | 1 | 0 | 0 | null | 0 | 0 | 0 | 1 |
Credit Card
| 1 | 47,143 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 71 | 1,873.7 | 0 | 3,183.64 | 0 | 5,057.34 | 0 | 0 |
90018
|
69 | 19 | 45.88 | 1 |
Competitor
|
Competitor made better offer
| 90 |
San Diego
| 2,482 |
Month-to-Month
|
United States
|
2684-EIWEO
|
Churned
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
32.961064, -117.134917
| 32.961064 | -117.134917 | 0 | 91.7 | 1 | 0 | 0 | null | 1 | 1 | 0 | 0 |
Credit Card
| 1 | 47,224 | 0 |
Q3
| 0 | 1 | 1 |
California
| 0 | 0 | 0 | 30 | 2,758.15 | 0 | 1,376.4 | 0 | 4,134.55 | 0 | 1 |
92129
|
35 | 56 | 12.96 | 0 | null | null | 54 |
Plymouth
| 4,480 |
Two Year
|
United States
|
1027-LKKQQ
|
Stayed
| 1 | 1 |
Female
| 1 |
DSL
|
38.489273, -120.891614
| 38.489273 | -120.891614 | 1 | 80.45 | 0 | 3 | 3 | null | 0 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 2,220 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 72 | 5,886.85 | 0 | 933.12 | 0 | 6,819.97 | 0 | 1 |
95669
|
37 | 14 | 2.72 | 0 | null | null | 38 |
Ione
| 2,388 |
Month-to-Month
|
United States
|
3717-OEAUQ
|
Joined
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
38.33788, -120.954202
| 38.33788 | -120.954202 | 0 | 70.7 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 9,752 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 2 | 129.2 | 10 | 5.44 | 0 | 144.64 | 0 | 0 |
95640
|
60 | 0 | 18.64 | 0 | null | null | 33 |
Somes Bar
| 3,828 |
Two Year
|
United States
|
7033-CLAMM
|
Stayed
| 1 | 0 |
Female
| 0 | null |
41.444606, -123.471895
| 41.444606 | -123.471895 | 1 | 20.2 | 0 | 2 | 6 |
Offer B
| 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 202 | 0 |
Q3
| 1 | 5 | 0 |
California
| 0 | 0 | 0 | 48 | 1,027.25 | 0 | 894.72 | 0 | 1,921.97 | 0 | 0 |
95568
|
39 | 6 | 14.07 | 1 |
Attitude
|
Attitude of service provider
| 95 |
Boulder Creek
| 2,187 |
Month-to-Month
|
United States
|
1143-NMNQJ
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
37.171727, -122.142961
| 37.171727 | -122.142961 | 0 | 85.7 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 10,520 | 0 |
Q3
| 0 | 2 | 0 |
California
| 1 | 1 | 0 | 2 | 169.8 | 0 | 28.14 | 0 | 197.94 | 0 | 1 |
95006
|
35 | 13 | 22.33 | 1 |
Other
|
Don't know
| 71 |
Los Angeles
| 2,039 |
Month-to-Month
|
United States
|
6839-ITVZJ
|
Churned
| 0 | 0 |
Female
| 1 |
DSL
|
34.002642, -118.287596
| 34.002642 | -118.287596 | 1 | 60.05 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 56,709 | 1 |
Q3
| 1 | 2 | 0 |
California
| 0 | 0 | 0 | 26 | 1,616.15 | 0 | 580.58 | 0 | 2,196.73 | 0 | 1 |
90037
|
20 | 27 | 26.63 | 0 | null | null | 24 |
Esparto
| 5,611 |
Month-to-Month
|
United States
|
8082-GHXOP
|
Stayed
| 1 | 0 |
Male
| 1 |
DSL
|
38.834469, -122.127193
| 38.834469 | -122.127193 | 0 | 44 | 0 | 1 | 0 |
Offer D
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 2,756 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 1 | 0 | 13 | 659.35 | 0 | 346.19 | 0 | 1,005.54 | 1 | 1 |
95627
|
59 | 76 | 29.5 | 0 | null | null | 23 |
Sacramento
| 6,123 |
One Year
|
United States
|
3569-VLDHH
|
Stayed
| 1 | 1 |
Male
| 1 |
DSL
|
38.517295, -121.439819
| 38.517295 | -121.439819 | 1 | 75.1 | 0 | 3 | 0 |
Offer A
| 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 30,580 | 1 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 1 | 66 | 5,013 | 0 | 1,947 | 0 | 6,960 | 0 | 1 |
95824
|
27 | 0 | 43.5 | 0 | null | null | 34 |
Thousand Palms
| 3,854 |
Month-to-Month
|
United States
|
3061-BCKYI
|
Stayed
| 0 | 0 |
Male
| 0 | null |
33.849263, -116.382778
| 33.849263 | -116.382778 | 0 | 19.9 | 0 | 0 | 0 |
Offer D
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 6,242 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 14 | 283.75 | 0 | 609 | 0 | 892.75 | 1 | 0 |
92276
|
39 | 13 | 35.18 | 1 |
Competitor
|
Competitor had better devices
| 65 |
Lebec
| 3,972 |
Month-to-Month
|
United States
|
6424-ELEYH
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
34.845861, -118.885163
| 34.845861 | -118.885163 | 1 | 74.75 | 1 | 0 | 1 |
Offer E
| 0 | 0 | 1 | 1 |
Credit Card
| 1 | 1,247 | 0 |
Q3
| 1 | 1 | 0 |
California
| 0 | 0 | 0 | 3 | 229.5 | 0 | 105.54 | 0 | 335.04 | 0 | 1 |
93243
|
63 | 20 | 27 | 0 | null | null | 36 |
Newark
| 4,634 |
Two Year
|
United States
|
9018-PCIOK
|
Stayed
| 0 | 1 |
Female
| 1 |
Cable
|
37.504133, -122.032347
| 37.504133 | -122.032347 | 0 | 64.75 | 0 | 0 | 0 |
Offer B
| 1 | 0 | 1 | 0 |
Mailed Check
| 1 | 42,491 | 0 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 0 | 55 | 3,617.1 | 0 | 1,485 | 0 | 5,102.1 | 0 | 1 |
94560
|
71 | 21 | 0 | 0 | null | null | 80 |
Greenville
| 6,285 |
Month-to-Month
|
United States
|
3256-EZDBI
|
Stayed
| 0 | 0 |
Male
| 1 |
DSL
|
40.160386, -120.835428
| 40.160386 | -120.835428 | 1 | 29.45 | 0 | 0 | 1 |
Offer B
| 1 | 0 | 1 | 1 |
Credit Card
| 0 | 2,064 | 0 |
Q3
| 1 | 4 | 1 |
California
| 0 | 0 | 0 | 51 | 1,459.35 | 0 | 0 | 0 | 1,459.35 | 0 | 1 |
95947
|
38 | 30 | 0 | 0 | null | null | 53 |
Fiddletown
| 4,507 |
Two Year
|
United States
|
3249-VHRIP
|
Stayed
| 0 | 1 |
Female
| 1 |
Cable
|
38.513484, -120.704613
| 38.513484 | -120.704613 | 0 | 43.6 | 0 | 0 | 0 |
Offer B
| 1 | 0 | 1 | 0 |
Credit Card
| 0 | 850 | 0 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 0 | 62 | 2,748.7 | 0 | 0 | 0 | 2,748.7 | 0 | 1 |
95629
|
76 | 15 | 3.42 | 0 | null | null | 49 |
Glendale
| 2,768 |
Two Year
|
United States
|
2921-XWDJH
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
34.167926, -118.267539
| 34.167926 | -118.267539 | 1 | 83.45 | 0 | 0 | 0 | null | 0 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 21,990 | 0 |
Q3
| 0 | 3 | 1 |
California
| 1 | 0 | 0 | 38 | 3,147.15 | 0 | 129.96 | 24.98 | 3,252.13 | 0 | 1 |
91202
|
76 | 9 | 0 | 0 | null | null | 68 |
Loomis
| 5,295 |
Two Year
|
United States
|
5456-ITGIC
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
38.809175, -121.171375
| 38.809175 | -121.171375 | 1 | 64.45 | 0 | 0 | 9 | null | 1 | 1 | 1 | 1 |
Credit Card
| 0 | 11,191 | 1 |
Q3
| 1 | 5 | 1 |
California
| 1 | 1 | 1 | 72 | 4,641.1 | 0 | 0 | 0 | 4,641.1 | 0 | 1 |
95650
|
62 | 20 | 44 | 0 | null | null | 50 |
San Bernardino
| 6,202 |
Two Year
|
United States
|
7971-HLVXI
|
Stayed
| 1 | 0 |
Male
| 1 |
Fiber Optic
|
34.183286, -117.221722
| 34.183286 | -117.221722 | 1 | 84.5 | 1 | 2 | 4 |
Offer A
| 0 | 0 | 1 | 1 |
Credit Card
| 1 | 53,636 | 0 |
Q3
| 1 | 5 | 0 |
California
| 1 | 1 | 0 | 72 | 6,130.85 | 0 | 3,168 | 0 | 9,298.85 | 0 | 1 |
92404
|
44 | 0 | 10.83 | 0 | null | null | 30 |
Redondo Beach
| 5,946 |
Two Year
|
United States
|
3662-FXJFO
|
Stayed
| 0 | 0 |
Female
| 0 | null |
33.873395, -118.37019
| 33.873395 | -118.37019 | 0 | 20.5 | 0 | 0 | 0 |
Offer B
| 0 | 0 | 1 | 0 |
Credit Card
| 1 | 37,322 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 54 | 1,035.7 | 0 | 584.82 | 0 | 1,620.52 | 0 | 0 |
90278
|
74 | 4 | 46.5 | 1 |
Dissatisfaction
|
Limited range of services
| 84 |
Paskenta
| 4,990 |
Month-to-Month
|
United States
|
7779-LGOVN
|
Churned
| 0 | 0 |
Male
| 1 |
Cable
|
39.884395, -122.587513
| 39.884395 | -122.587513 | 1 | 86.65 | 1 | 0 | 2 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 263 | 0 |
Q3
| 1 | 1 | 1 |
California
| 1 | 0 | 0 | 10 | 856.65 | 0 | 465 | 0 | 1,321.65 | 0 | 1 |
96074
|
66 | 28 | 45.37 | 0 | null | null | 23 |
Roseville
| 6,019 |
One Year
|
United States
|
2480-EJWYP
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
38.784329, -121.373245
| 38.784329 | -121.373245 | 1 | 97.8 | 1 | 0 | 5 |
Offer B
| 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 25,418 | 0 |
Q3
| 1 | 3 | 1 |
California
| 1 | 0 | 1 | 58 | 5,458.8 | 0 | 2,631.46 | 0 | 8,090.26 | 0 | 1 |
95747
|
33 | 10 | 33.82 | 0 | null | null | 75 |
Roseville
| 5,870 |
One Year
|
United States
|
7544-ZVIKX
|
Stayed
| 1 | 1 |
Male
| 1 |
Fiber Optic
|
38.759751, -121.288545
| 38.759751 | -121.288545 | 1 | 105.05 | 1 | 2 | 2 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 30,614 | 1 |
Q3
| 1 | 5 | 0 |
California
| 1 | 1 | 1 | 58 | 6,004.85 | 0 | 1,961.56 | 0 | 7,966.41 | 0 | 1 |
95678
|
58 | 21 | 1.88 | 0 | null | null | 47 |
San Diego
| 4,521 |
Month-to-Month
|
United States
|
6257-RJOHI
|
Stayed
| 0 | 0 |
Male
| 1 |
DSL
|
32.76501, -117.19938
| 32.76501 | -117.19938 | 0 | 50.8 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Credit Card
| 1 | 24,169 | 1 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 4 | 202.3 | 0 | 7.52 | 0 | 209.82 | 0 | 1 |
92110
|
59 | 26 | 0 | 1 |
Dissatisfaction
|
Product dissatisfaction
| 82 |
Deer Park
| 5,474 |
Month-to-Month
|
United States
|
2011-TRQYE
|
Churned
| 0 | 1 |
Male
| 1 |
DSL
|
38.554383, -122.474773
| 38.554383 | -122.474773 | 0 | 33.5 | 0 | 0 | 0 |
Offer D
| 1 | 0 | 1 | 0 |
Credit Card
| 0 | 223 | 0 |
Q3
| 0 | 2 | 0 |
California
| 0 | 0 | 0 | 18 | 600 | 0 | 0 | 0 | 600 | 0 | 1 |
94576
|
60 | 0 | 47.33 | 0 | null | null | 79 |
Baker
| 5,448 |
One Year
|
United States
|
5789-LDFXO
|
Stayed
| 0 | 0 |
Male
| 0 | null |
35.28952, -116.092214
| 35.28952 | -116.092214 | 0 | 24.6 | 1 | 0 | 0 |
Offer C
| 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 904 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 24 | 592.65 | 0 | 1,135.92 | 0 | 1,728.57 | 0 | 0 |
92309
|
19 | 59 | 37.32 | 0 | null | null | 68 |
Escondido
| 4,081 |
One Year
|
United States
|
6352-GIGGQ
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
33.141265, -116.967221
| 33.141265 | -116.967221 | 0 | 88.8 | 1 | 0 | 0 |
Offer A
| 1 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 48,690 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 67 | 5,903.15 | 0 | 2,500.44 | 0 | 8,403.59 | 1 | 1 |
92027
|
47 | 26 | 4.34 | 0 | null | null | 35 |
Groveland
| 2,709 |
One Year
|
United States
|
6807-SIWJI
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
37.902968, -119.667544
| 37.902968 | -119.667544 | 0 | 104.85 | 1 | 0 | 0 |
Offer C
| 1 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 3,680 | 0 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 1 | 38 | 3,887.25 | 0 | 164.92 | 0 | 4,052.17 | 0 | 1 |
95321
|
54 | 0 | 15.51 | 1 |
Dissatisfaction
|
Limited range of services
| 90 |
Encino
| 5,527 |
Month-to-Month
|
United States
|
0426-TIRNE
|
Churned
| 0 | 0 |
Female
| 0 | null |
34.150354, -118.518292
| 34.150354 | -118.518292 | 0 | 20.9 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 27,614 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 1 | 20.9 | 0 | 15.51 | 0 | 36.41 | 0 | 0 |
91316
|
56 | 30 | 29.29 | 0 | null | null | 76 |
Raisin City
| 5,219 |
Two Year
|
United States
|
4291-TPNFG
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
36.594542, -119.905245
| 36.594542 | -119.905245 | 1 | 82.3 | 1 | 0 | 1 |
Offer A
| 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 265 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 0 | 72 | 5,980.55 | 140 | 2,108.88 | 0 | 8,229.43 | 0 | 0 |
93652
|
63 | 3 | 44.73 | 1 |
Competitor
|
Competitor made better offer
| 75 |
Fallbrook
| 5,861 |
Month-to-Month
|
United States
|
3746-EUBYR
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
33.362575, -117.299644
| 33.362575 | -117.299644 | 1 | 74.6 | 1 | 0 | 1 |
Offer E
| 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 42,239 | 0 |
Q3
| 1 | 1 | 0 |
California
| 0 | 0 | 0 | 1 | 74.6 | 0 | 44.73 | 0 | 119.33 | 0 | 1 |
92028
|
63 | 10 | 20.13 | 0 | null | null | 79 |
San Mateo
| 5,056 |
Month-to-Month
|
United States
|
9362-MWODR
|
Stayed
| 1 | 0 |
Female
| 1 |
DSL
|
37.556094, -122.272437
| 37.556094 | -122.272437 | 0 | 64.1 | 0 | 1 | 0 | null | 0 | 1 | 1 | 0 |
Credit Card
| 1 | 31,882 | 1 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 1 | 40 | 2,460.35 | 0 | 805.2 | 0 | 3,265.55 | 0 | 1 |
94404
|
58 | 57 | 0 | 0 | null | null | 27 |
Cottonwood
| 2,898 |
Two Year
|
United States
|
7321-ZNSLA
|
Stayed
| 1 | 0 |
Male
| 1 |
DSL
|
40.336392, -122.448533
| 40.336392 | -122.448533 | 1 | 40.55 | 0 | 3 | 0 | null | 1 | 1 | 0 | 1 |
Credit Card
| 0 | 12,348 | 1 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 13 | 590.35 | 0 | 0 | 0 | 590.35 | 0 | 1 |
96022
|
26 | 85 | 21.45 | 0 | null | null | 43 |
Benicia
| 4,908 |
One Year
|
United States
|
0565-JUPYD
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
38.113533, -122.11926
| 38.113533 | -122.11926 | 0 | 104.5 | 1 | 0 | 0 | null | 1 | 1 | 0 | 0 |
Credit Card
| 1 | 25,578 | 1 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 1 | 63 | 6,590.8 | 0 | 1,351.35 | 0 | 7,942.15 | 1 | 1 |
94510
|
68 | 13 | 15.82 | 0 | null | null | 71 |
Berry Creek
| 4,032 |
Two Year
|
United States
|
8336-TAVKX
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
39.657228, -121.37778
| 39.657228 | -121.37778 | 1 | 78.45 | 1 | 0 | 10 | null | 1 | 1 | 0 | 1 |
Bank Withdrawal
| 1 | 1,279 | 1 |
Q3
| 1 | 3 | 1 |
California
| 1 | 1 | 0 | 72 | 5,682.25 | 0 | 1,139.04 | 0 | 6,821.29 | 0 | 1 |
95916
|
33 | 20 | 43.14 | 0 | null | null | 46 |
Paicines
| 6,183 |
Month-to-Month
|
United States
|
3086-RUCRN
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
36.525703, -120.952122
| 36.525703 | -120.952122 | 0 | 103.1 | 1 | 0 | 0 |
Offer A
| 1 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 813 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 0 | 66 | 6,595 | 0 | 2,847.24 | 0 | 9,442.24 | 0 | 1 |
95043
|
49 | 28 | 0 | 0 | null | null | 42 |
Yuba City
| 4,051 |
Two Year
|
United States
|
3745-HRPHI
|
Stayed
| 1 | 1 |
Male
| 1 |
DSL
|
39.075694, -121.70606
| 39.075694 | -121.70606 | 1 | 54.65 | 0 | 3 | 0 | null | 0 | 0 | 0 | 1 |
Bank Withdrawal
| 0 | 27,786 | 1 |
Q3
| 0 | 5 | 0 |
California
| 1 | 1 | 1 | 66 | 3,632 | 0 | 0 | 46.75 | 3,585.25 | 0 | 1 |
95993
|
58 | 7 | 0 | 0 | null | null | 20 |
Sunset Beach
| 3,100 |
Two Year
|
United States
|
9928-BZVLZ
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
33.719221, -118.073596
| 33.719221 | -118.073596 | 0 | 49.85 | 0 | 0 | 0 |
Offer D
| 0 | 1 | 0 | 0 |
Credit Card
| 0 | 1,107 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 0 | 12 | 552.1 | 0 | 0 | 0 | 552.1 | 0 | 1 |
90742
|
20 | 85 | 42.59 | 0 | null | null | 38 |
Bakersfield
| 5,816 |
Two Year
|
United States
|
0674-GCDXG
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
35.559617, -118.925185
| 35.559617 | -118.925185 | 0 | 71.9 | 1 | 0 | 0 |
Offer B
| 0 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 44,915 | 1 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 0 | 63 | 4,479.2 | 0 | 2,683.17 | 0 | 7,162.37 | 1 | 1 |
93308
|
42 | 27 | 38.53 | 0 | null | null | 24 |
Warner Springs
| 3,972 |
Two Year
|
United States
|
9027-TMATR
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
33.323705, -116.626907
| 33.323705 | -116.626907 | 1 | 78.8 | 0 | 0 | 1 | null | 0 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 1,205 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 43 | 3,460.3 | 0 | 1,656.79 | 24.9 | 5,092.19 | 0 | 1 |
92086
|
30 | 59 | 31.67 | 1 |
Dissatisfaction
|
Network reliability
| 93 |
Soulsbyville
| 4,533 |
Month-to-Month
|
United States
|
4910-AQFFX
|
Churned
| 0 | 1 |
Male
| 1 |
Cable
|
37.990574, -120.261821
| 37.990574 | -120.261821 | 1 | 79.35 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 1,519 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 9 | 661.25 | 10 | 285.03 | 0 | 956.28 | 0 | 0 |
95372
|
50 | 12 | 13.69 | 0 | null | null | 41 |
Folsom
| 2,886 |
One Year
|
United States
|
3736-BLEPA
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
38.672638, -121.147403
| 38.672638 | -121.147403 | 0 | 91.25 | 0 | 0 | 0 |
Offer C
| 1 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 51,855 | 1 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 1 | 28 | 2,483.65 | 0 | 383.32 | 0 | 2,866.97 | 0 | 1 |
95630
|
56 | 19 | 39.07 | 0 | null | null | 80 |
Heber
| 5,266 |
Two Year
|
United States
|
9220-CXRSC
|
Stayed
| 1 | 0 |
Female
| 1 |
DSL
|
32.730583, -115.501083
| 32.730583 | -115.501083 | 1 | 61.4 | 1 | 2 | 10 | null | 0 | 1 | 0 | 1 |
Credit Card
| 1 | 3,535 | 1 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 69 | 4,059.85 | 0 | 2,695.83 | 0 | 6,755.68 | 0 | 1 |
92249
|
76 | 19 | 38.85 | 0 | null | null | 28 |
Mi Wuk Village
| 5,269 |
Two Year
|
United States
|
2452-KDRRH
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
38.121601, -120.133915
| 38.121601 | -120.133915 | 0 | 101.4 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Credit Card
| 1 | 1,278 | 0 |
Q3
| 0 | 4 | 1 |
California
| 1 | 0 | 1 | 67 | 6,841.05 | 0 | 2,602.95 | 0 | 9,444 | 0 | 1 |
95346
|
23 | 0 | 16.42 | 0 | null | null | 24 |
San Francisco
| 4,501 |
One Year
|
United States
|
7471-WNSUF
|
Stayed
| 0 | 0 |
Male
| 0 | null |
37.776718, -122.495781
| 37.776718 | -122.495781 | 1 | 24.15 | 1 | 0 | 1 |
Offer B
| 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 42,476 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 60 | 1,505.9 | 0 | 985.2 | 0 | 2,491.1 | 1 | 0 |
94121
|
22 | 51 | 18.62 | 0 | null | null | 33 |
Elk
| 5,870 |
Month-to-Month
|
United States
|
9992-UJOEL
|
Joined
| 0 | 0 |
Male
| 1 |
DSL
|
39.108252, -123.645121
| 39.108252 | -123.645121 | 0 | 50.3 | 0 | 0 | 0 |
Offer E
| 1 | 0 | 1 | 0 |
Credit Card
| 1 | 383 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 2 | 92.75 | 0 | 37.24 | 0 | 129.99 | 1 | 1 |
95432
|
50 | 21 | 0 | 1 |
Competitor
|
Competitor had better devices
| 78 |
Glendale
| 2,933 |
Month-to-Month
|
United States
|
5204-QZXPU
|
Churned
| 0 | 1 |
Male
| 1 |
DSL
|
34.13658, -118.245839
| 34.13658 | -118.245839 | 0 | 39.65 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 0 | 41,390 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 0 | 1 | 19 | 733.35 | 0 | 0 | 0 | 733.35 | 0 | 1 |
91205
|
44 | 24 | 44.14 | 0 | null | null | 51 |
Bass Lake
| 5,962 |
Month-to-Month
|
United States
|
9481-SFCQY
|
Stayed
| 1 | 1 |
Female
| 1 |
DSL
|
37.458367, -119.345011
| 37.458367 | -119.345011 | 0 | 59.8 | 0 | 1 | 0 |
Offer D
| 0 | 0 | 1 | 0 |
Credit Card
| 1 | 613 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 1 | 14 | 824.85 | 0 | 617.96 | 0 | 1,442.81 | 0 | 1 |
93604
|
41 | 19 | 14.64 | 0 | null | null | 49 |
Santa Margarita
| 5,284 |
Month-to-Month
|
United States
|
1247-QBVSH
|
Stayed
| 1 | 0 |
Female
| 1 |
DSL
|
35.303926, -120.256567
| 35.303926 | -120.256567 | 1 | 50.2 | 0 | 2 | 1 |
Offer B
| 1 | 0 | 0 | 1 |
Mailed Check
| 1 | 2,687 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 43 | 2,169.4 | 0 | 629.52 | 0 | 2,798.92 | 0 | 1 |
93453
|
47 | 6 | 44.45 | 0 | null | null | 61 |
Stirling City
| 5,870 |
One Year
|
United States
|
6478-HRRCZ
|
Stayed
| 0 | 0 |
Male
| 1 |
DSL
|
39.904002, -121.527823
| 39.904002 | -121.527823 | 1 | 70.5 | 0 | 0 | 7 | null | 1 | 1 | 0 | 1 |
Credit Card
| 1 | 28 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 0 | 32 | 2,201.75 | 0 | 1,422.4 | 0 | 3,624.15 | 0 | 1 |
95978
|
61 | 0 | 33.92 | 0 | null | null | 41 |
San Jose
| 5,475 |
Two Year
|
United States
|
9838-BFCQT
|
Stayed
| 1 | 0 |
Male
| 0 | null |
37.218705, -121.762429
| 37.218705 | -121.762429 | 1 | 26.1 | 1 | 2 | 2 | null | 0 | 0 | 0 | 1 |
Credit Card
| 1 | 7,023 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 72 | 1,851.45 | 0 | 2,442.24 | 0 | 4,293.69 | 0 | 0 |
95139
|
75 | 25 | 1.92 | 0 | null | null | 47 |
Avila Beach
| 3,728 |
Two Year
|
United States
|
7268-IGMFD
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
35.186644, -120.728305
| 35.186644 | -120.728305 | 0 | 93.9 | 1 | 0 | 0 |
Offer D
| 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 812 | 1 |
Q3
| 0 | 4 | 1 |
California
| 0 | 0 | 1 | 18 | 1,743.9 | 0 | 34.56 | 0 | 1,778.46 | 0 | 1 |
93424
|
43 | 12 | 31.31 | 0 | null | null | 29 |
Temecula
| 4,770 |
One Year
|
United States
|
0750-EBAIU
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
33.475493, -117.219551
| 33.475493 | -117.219551 | 0 | 91.25 | 0 | 0 | 0 |
Offer B
| 0 | 1 | 0 | 0 |
Bank Withdrawal
| 1 | 3,070 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 1 | 52 | 4,738.3 | 0 | 1,628.12 | 0 | 6,366.42 | 0 | 1 |
92590
|
29 | 0 | 3.58 | 0 | null | null | 36 |
Bellflower
| 4,761 |
One Year
|
United States
|
0428-AXXLJ
|
Stayed
| 0 | 0 |
Male
| 0 | null |
33.887676, -118.127289
| 33.887676 | -118.127289 | 0 | 19.5 | 0 | 0 | 0 |
Offer C
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 72,893 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 25 | 516.3 | 0 | 89.5 | 0 | 605.8 | 1 | 0 |
90706
|
75 | 18 | 26.82 | 0 | null | null | 79 |
Chula Vista
| 4,368 |
One Year
|
United States
|
5820-PTRYM
|
Stayed
| 0 | 1 |
Female
| 1 |
Cable
|
32.64164, -116.985026
| 32.64164 | -116.985026 | 1 | 68.45 | 1 | 0 | 1 | null | 1 | 1 | 1 | 1 |
Credit Card
| 1 | 12,884 | 1 |
Q3
| 1 | 4 | 1 |
California
| 0 | 0 | 0 | 56 | 4,014 | 0 | 1,501.92 | 0 | 5,515.92 | 0 | 1 |
91913
|
21 | 48 | 23.52 | 0 | null | null | 27 |
Sunol
| 4,799 |
Month-to-Month
|
United States
|
3234-VKACU
|
Joined
| 0 | 0 |
Male
| 1 |
DSL
|
37.587494, -121.862856
| 37.587494 | -121.862856 | 0 | 70.3 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 790 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 2 | 132.4 | 0 | 47.04 | 0 | 179.44 | 1 | 1 |
94586
|
42 | 21 | 8.29 | 0 | null | null | 46 |
Rio Linda
| 4,080 |
Month-to-Month
|
United States
|
5309-TAIKL
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
38.688764, -121.457596
| 38.688764 | -121.457596 | 0 | 62.8 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 14,010 | 1 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 0 | 7 | 418.3 | 0 | 58.03 | 0 | 476.33 | 0 | 1 |
95673
|
30 | 53 | 0 | 1 |
Dissatisfaction
|
Limited range of services
| 82 |
South Dos Palos
| 2,967 |
Month-to-Month
|
United States
|
6834-NXDCA
|
Churned
| 0 | 0 |
Female
| 1 |
DSL
|
36.959731, -120.653519
| 36.959731 | -120.653519 | 0 | 23.9 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 0 | 343 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 13 | 300.8 | 0 | 0 | 0 | 300.8 | 0 | 1 |
93665
|
59 | 18 | 47.64 | 0 | null | null | 32 |
Norwalk
| 5,087 |
Two Year
|
United States
|
4622-YNKIJ
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
33.905963, -118.08263
| 33.905963 | -118.08263 | 0 | 88.95 | 0 | 0 | 0 |
Offer C
| 0 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 103,214 | 1 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 1 | 33 | 3,027.65 | 0 | 1,572.12 | 0 | 4,599.77 | 0 | 1 |
90650
|
45 | 25 | 22.52 | 0 | null | null | 27 |
Brookdale
| 5,154 |
One Year
|
United States
|
1169-SAOCL
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
37.106902, -122.100006
| 37.106902 | -122.100006 | 0 | 106.65 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 1,007 | 1 |
Q3
| 0 | 5 | 0 |
California
| 1 | 1 | 1 | 49 | 5,168.1 | 130 | 1,103.48 | 0 | 6,401.58 | 0 | 0 |
95007
|
77 | 19 | 6.97 | 1 |
Competitor
|
Competitor made better offer
| 69 |
Lewiston
| 5,374 |
Month-to-Month
|
United States
|
9391-EOYLI
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
40.704293, -122.803899
| 40.704293 | -122.803899 | 1 | 80.45 | 0 | 0 | 1 |
Offer D
| 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 1,845 | 0 |
Q3
| 1 | 2 | 1 |
California
| 1 | 0 | 0 | 12 | 950.2 | 0 | 83.64 | 0 | 1,033.84 | 0 | 1 |
96052
|
48 | 4 | 19.22 | 0 | null | null | 54 |
Milford
| 4,968 |
One Year
|
United States
|
0330-BGYZE
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
40.181279, -120.392967
| 40.181279 | -120.392967 | 1 | 102.5 | 1 | 0 | 8 |
Offer B
| 1 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 481 | 0 |
Q3
| 1 | 5 | 0 |
California
| 1 | 1 | 1 | 60 | 6,157.6 | 0 | 1,153.2 | 0 | 7,310.8 | 0 | 1 |
96121
|
42 | 26 | 10.9 | 0 | null | null | 57 |
Bakersfield
| 6,005 |
Two Year
|
United States
|
5067-WJEUN
|
Stayed
| 1 | 0 |
Male
| 1 |
Cable
|
35.559617, -118.925185
| 35.559617 | -118.925185 | 1 | 54.2 | 0 | 2 | 1 |
Offer A
| 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 44,915 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 67 | 3,838.2 | 10 | 730.3 | 0 | 4,578.5 | 0 | 0 |
93308
|
76 | 19 | 34.39 | 0 | null | null | 31 |
Bakersfield
| 3,104 |
One Year
|
United States
|
8329-UTMVM
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
35.140938, -119.051348
| 35.140938 | -119.051348 | 0 | 104.65 | 1 | 0 | 0 |
Offer C
| 1 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 25,126 | 1 |
Q3
| 0 | 4 | 1 |
California
| 1 | 0 | 1 | 27 | 2,964 | 0 | 928.53 | 0 | 3,892.53 | 0 | 1 |
93313
|
21 | 73 | 32.08 | 1 |
Other
|
Don't know
| 74 |
Concord
| 3,700 |
Month-to-Month
|
United States
|
9448-REEVD
|
Churned
| 0 | 0 |
Male
| 1 |
DSL
|
38.013825, -122.039144
| 38.013825 | -122.039144 | 1 | 44.7 | 0 | 0 | 1 | null | 0 | 0 | 0 | 1 |
Credit Card
| 1 | 36,186 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 1 | 0 | 1 | 44.7 | 0 | 32.08 | 0 | 76.78 | 1 | 1 |
94520
|
80 | 17 | 39.51 | 0 | null | null | 57 |
Los Angeles
| 3,711 |
Month-to-Month
|
United States
|
3411-WLRSQ
|
Joined
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
34.088017, -118.327168
| 34.088017 | -118.327168 | 1 | 74.6 | 0 | 0 | 3 |
Offer E
| 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 32,562 | 0 |
Q3
| 1 | 5 | 1 |
California
| 0 | 0 | 0 | 3 | 239.05 | 30 | 118.53 | 0 | 387.58 | 0 | 0 |
90038
|
62 | 20 | 11.74 | 0 | null | null | 72 |
Upper Lake
| 5,804 |
Month-to-Month
|
United States
|
5131-PONJI
|
Stayed
| 1 | 1 |
Male
| 1 |
Fiber Optic
|
39.220368, -122.907693
| 39.220368 | -122.907693 | 1 | 90.4 | 0 | 3 | 10 |
Offer B
| 1 | 0 | 1 | 1 |
Credit Card
| 1 | 2,344 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 1 | 49 | 4,494.65 | 0 | 575.26 | 0 | 5,069.91 | 0 | 1 |
95485
|
69 | 2 | 10.55 | 0 | null | null | 21 |
Acton
| 3,172 |
Month-to-Month
|
United States
|
3312-ZWLGF
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
34.501452, -118.207862
| 34.501452 | -118.207862 | 1 | 79.3 | 1 | 0 | 0 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 7,831 | 1 |
Q3
| 0 | 5 | 1 |
California
| 0 | 0 | 0 | 29 | 2,414.55 | 0 | 305.95 | 0 | 2,720.5 | 0 | 1 |
93510
|
77 | 8 | 40.5 | 0 | null | null | 27 |
Riverside
| 5,610 |
Two Year
|
United States
|
4079-VTGLK
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
33.994676, -117.372498
| 33.994676 | -117.372498 | 1 | 74.85 | 1 | 0 | 7 | null | 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 18,999 | 0 |
Q3
| 1 | 5 | 1 |
California
| 1 | 0 | 1 | 30 | 2,181.75 | 0 | 1,215 | 0 | 3,396.75 | 0 | 1 |
92501
|
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