Age
int64 19
80
| Avg Monthly GB Download
int64 0
85
| Avg Monthly Long Distance Charges
float64 0
50
| Churn
int64 0
1
| Churn Category
stringclasses 5
values | Churn Reason
stringclasses 20
values | Churn Score
int64 5
96
| City
stringlengths 3
22
| CLTV
int64 2k
6.5k
| Contract
stringclasses 3
values | Country
stringclasses 1
value | Customer ID
stringlengths 10
10
| Customer Status
stringclasses 3
values | Dependents
int64 0
1
| Device Protection Plan
int64 0
1
| Gender
stringclasses 2
values | Internet Service
int64 0
1
| Internet Type
stringclasses 3
values | Lat Long
stringlengths 18
22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
int64 0
11
| Offer
stringclasses 5
values | Online Backup
int64 0
1
| Online Security
int64 0
1
| Paperless Billing
int64 0
1
| Partner
int64 0
1
| Payment Method
stringclasses 3
values | Phone Service
int64 0
1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
stringclasses 1
value | Referred a Friend
int64 0
1
| Satisfaction Score
int64 1
5
| Senior Citizen
int64 0
1
| State
stringclasses 1
value | Streaming Movies
int64 0
1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
float64 21.4
12k
| Under 30
int64 0
1
| Unlimited Data
int64 0
1
| Zip Code
stringlengths 5
5
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
33 | 25 | 18.75 | 0 | null | null | 71 |
San Lucas
| 2,061 |
Month-to-Month
|
United States
|
7858-GTZSP
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
36.125529, -120.864443
| 36.125529 | -120.864443 | 0 | 86.55 | 1 | 0 | 0 |
Offer D
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 521 | 0 |
Q3
| 0 | 5 | 0 |
California
| 1 | 1 | 0 | 12 | 1,066.9 | 110 | 225 | 0 | 1,401.9 | 0 | 0 |
93954
|
73 | 20 | 0 | 0 | null | null | 68 |
Artesia
| 5,372 |
One Year
|
United States
|
2639-UGMAZ
|
Stayed
| 0 | 0 |
Male
| 1 |
DSL
|
33.867593, -118.080637
| 33.867593 | -118.080637 | 0 | 56.45 | 0 | 0 | 0 |
Offer A
| 1 | 1 | 1 | 0 |
Bank Withdrawal
| 0 | 16,398 | 0 |
Q3
| 0 | 3 | 1 |
California
| 1 | 1 | 1 | 71 | 3,985.35 | 0 | 0 | 0 | 3,985.35 | 0 | 1 |
90701
|
32 | 13 | 2.45 | 0 | null | null | 20 |
Rancho Santa Fe
| 4,543 |
One Year
|
United States
|
2750-BJLSB
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
33.012751, -117.200617
| 33.012751 | -117.200617 | 0 | 103.7 | 0 | 0 | 0 |
Offer B
| 0 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 7,615 | 1 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 1 | 47 | 4,730.6 | 0 | 115.15 | 0 | 4,845.75 | 0 | 1 |
92067
|
30 | 30 | 37.65 | 0 | null | null | 50 |
Newport Beach
| 5,665 |
One Year
|
United States
|
1732-FEKLD
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
33.606336, -117.893042
| 33.606336 | -117.893042 | 0 | 94.75 | 1 | 0 | 0 |
Offer B
| 1 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 3,124 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 1 | 54 | 5,121.75 | 70 | 2,033.1 | 0 | 7,224.85 | 0 | 0 |
92662
|
64 | 17 | 32.87 | 1 |
Price
|
Long distance charges
| 78 |
Oakland
| 5,830 |
Month-to-Month
|
United States
|
4659-NZRUF
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
37.834341, -122.26437
| 37.834341 | -122.26437 | 0 | 95.15 | 1 | 0 | 0 |
Offer D
| 1 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 21,097 | 0 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 0 | 19 | 1,789.25 | 120 | 624.53 | 0 | 2,533.78 | 0 | 0 |
94609
|
37 | 0 | 48.14 | 0 | null | null | 38 |
Lancaster
| 3,678 |
Month-to-Month
|
United States
|
4013-GUXND
|
Joined
| 0 | 0 |
Male
| 0 | null |
34.727529, -118.153098
| 34.727529 | -118.153098 | 0 | 20.8 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 35,109 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 1 | 20.8 | 0 | 48.14 | 0 | 68.94 | 0 | 0 |
93534
|
77 | 20 | 3.83 | 0 | null | null | 23 |
Glendora
| 3,689 |
Month-to-Month
|
United States
|
7668-XCFYV
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
34.14649, -117.849815
| 34.14649 | -117.849815 | 1 | 92.55 | 1 | 0 | 9 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 24,973 | 0 |
Q3
| 1 | 3 | 1 |
California
| 1 | 0 | 1 | 17 | 1,614.7 | 0 | 65.11 | 0 | 1,679.81 | 0 | 1 |
91741
|
68 | 17 | 34.39 | 1 |
Price
|
Long distance charges
| 78 |
Grizzly Flats
| 5,507 |
One Year
|
United States
|
8651-ENBZX
|
Churned
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
38.636102, -120.522149
| 38.636102 | -120.522149 | 0 | 106 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 659 | 1 |
Q3
| 0 | 3 | 1 |
California
| 1 | 0 | 1 | 60 | 6,441.4 | 110 | 2,063.4 | 0 | 8,614.8 | 0 | 0 |
95636
|
25 | 69 | 0 | 0 | null | null | 39 |
Soulsbyville
| 3,423 |
One Year
|
United States
|
6981-TDRFT
|
Stayed
| 1 | 1 |
Male
| 1 |
DSL
|
37.990574, -120.261821
| 37.990574 | -120.261821 | 1 | 54.3 | 0 | 1 | 1 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 0 | 1,519 | 1 |
Q3
| 1 | 5 | 0 |
California
| 1 | 1 | 1 | 44 | 2,317.1 | 10 | 0 | 0 | 2,327.1 | 1 | 0 |
95372
|
39 | 19 | 18.74 | 0 | null | null | 25 |
Caspar
| 5,584 |
Two Year
|
United States
|
7765-LWVVH
|
Stayed
| 1 | 0 |
Female
| 1 |
Fiber Optic
|
39.361283, -123.784599
| 39.361283 | -123.784599 | 1 | 95.1 | 1 | 2 | 8 | null | 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 333 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 1 | 72 | 6,843.15 | 0 | 1,349.28 | 0 | 8,192.43 | 0 | 1 |
95420
|
24 | 0 | 8.21 | 0 | null | null | 28 |
Diamond Bar
| 2,745 |
Two Year
|
United States
|
7696-CFTAT
|
Stayed
| 1 | 0 |
Male
| 0 | null |
33.992416, -117.807874
| 33.992416 | -117.807874 | 1 | 19.8 | 0 | 3 | 0 | null | 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 46,532 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 37 | 726.1 | 0 | 303.77 | 0 | 1,029.87 | 1 | 0 |
91765
|
31 | 4 | 0 | 0 | null | null | 65 |
Castro Valley
| 5,493 |
One Year
|
United States
|
4611-ANLQC
|
Stayed
| 0 | 1 |
Female
| 1 |
Cable
|
37.722727, -122.02157
| 37.722727 | -122.02157 | 1 | 50.05 | 0 | 0 | 7 |
Offer B
| 1 | 1 | 0 | 1 |
Bank Withdrawal
| 0 | 13,212 | 0 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 0 | 60 | 2,911.5 | 0 | 0 | 0 | 2,911.5 | 0 | 1 |
94552
|
62 | 29 | 44.96 | 0 | null | null | 27 |
Fresno
| 3,443 |
Month-to-Month
|
United States
|
7129-CAKJW
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
36.732694, -119.783786
| 36.732694 | -119.783786 | 0 | 80.05 | 1 | 0 | 0 |
Offer D
| 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 6,848 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 17 | 1,345.65 | 0 | 764.32 | 0 | 2,109.97 | 0 | 1 |
93721
|
67 | 2 | 26.99 | 1 |
Other
|
Don't know
| 91 |
San Rafael
| 3,443 |
Month-to-Month
|
United States
|
2397-BRLOM
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
37.972662, -122.491452
| 37.972662 | -122.491452 | 1 | 80.45 | 0 | 0 | 2 | null | 0 | 0 | 1 | 1 |
Credit Card
| 1 | 40,239 | 0 |
Q3
| 1 | 1 | 1 |
California
| 0 | 0 | 1 | 8 | 583.45 | 0 | 215.92 | 0 | 799.37 | 0 | 1 |
94901
|
47 | 30 | 27.75 | 0 | null | null | 28 |
Jolon
| 5,649 |
Two Year
|
United States
|
3197-NNYNB
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
35.930782, -121.189757
| 35.930782 | -121.189757 | 0 | 105.1 | 1 | 0 | 0 |
Offer B
| 1 | 0 | 0 | 0 |
Credit Card
| 1 | 254 | 0 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 65 | 6,631.85 | 0 | 1,803.75 | 0 | 8,435.6 | 0 | 1 |
93928
|
19 | 53 | 4.65 | 0 | null | null | 29 |
Temecula
| 5,361 |
Month-to-Month
|
United States
|
0139-IVFJG
|
Joined
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
33.507255, -117.029473
| 33.507255 | -117.029473 | 1 | 90.35 | 0 | 0 | 10 | null | 1 | 1 | 0 | 1 |
Bank Withdrawal
| 1 | 46,171 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 1 | 2 | 190.5 | 0 | 9.3 | 0 | 199.8 | 1 | 1 |
92592
|
73 | 19 | 0 | 1 |
Other
|
Poor expertise of online support
| 72 |
Oakland
| 4,694 |
Month-to-Month
|
United States
|
5167-GBFRE
|
Churned
| 0 | 0 |
Male
| 1 |
DSL
|
37.803883, -122.208417
| 37.803883 | -122.208417 | 0 | 25.2 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 0 | 28,900 | 0 |
Q3
| 0 | 3 | 1 |
California
| 0 | 0 | 0 | 4 | 102.5 | 0 | 0 | 0 | 102.5 | 0 | 1 |
94602
|
78 | 7 | 32.4 | 1 |
Attitude
|
Attitude of support person
| 84 |
Williams
| 5,638 |
Month-to-Month
|
United States
|
3070-DVEYC
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
39.117537, -122.284654
| 39.117537 | -122.284654 | 0 | 73.75 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 4,579 | 0 |
Q3
| 0 | 2 | 1 |
California
| 0 | 0 | 0 | 7 | 545.15 | 0 | 226.8 | 0 | 771.95 | 0 | 1 |
95987
|
34 | 0 | 49.91 | 0 | null | null | 43 |
Gardena
| 3,009 |
Month-to-Month
|
United States
|
0396-HUJBP
|
Joined
| 0 | 0 |
Female
| 0 | null |
33.890853, -118.297967
| 33.890853 | -118.297967 | 0 | 19.3 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 47,758 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 2 | 44.4 | 0 | 99.82 | 0 | 144.22 | 0 | 0 |
90247
|
48 | 23 | 26.3 | 0 | null | null | 59 |
Alderpoint
| 6,483 |
Two Year
|
United States
|
0813-TAXXS
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
40.166028, -123.584144
| 40.166028 | -123.584144 | 0 | 77.8 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 261 | 0 |
Q3
| 0 | 5 | 0 |
California
| 1 | 1 | 1 | 55 | 4,323.35 | 0 | 1,446.5 | 0 | 5,769.85 | 0 | 1 |
95511
|
50 | 19 | 0 | 0 | null | null | 22 |
Alameda
| 3,540 |
Month-to-Month
|
United States
|
0811-GSDTP
|
Stayed
| 1 | 0 |
Female
| 1 |
Cable
|
37.724817, -122.224363
| 37.724817 | -122.224363 | 0 | 30.15 | 0 | 2 | 0 | null | 1 | 0 | 0 | 0 |
Bank Withdrawal
| 0 | 13,996 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 13 | 382.2 | 10 | 0 | 0 | 392.2 | 0 | 0 |
94502
|
72 | 28 | 0 | 0 | null | null | 32 |
Caliente
| 5,597 |
Two Year
|
United States
|
9522-BNTHX
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
35.358953, -118.527064
| 35.358953 | -118.527064 | 0 | 56.25 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 |
Bank Withdrawal
| 0 | 1,022 | 0 |
Q3
| 0 | 3 | 1 |
California
| 1 | 0 | 1 | 34 | 1,765.95 | 0 | 0 | 0 | 1,765.95 | 0 | 1 |
93518
|
53 | 15 | 0 | 0 | null | null | 30 |
Browns Valley
| 4,969 |
Two Year
|
United States
|
9242-TKFSV
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
39.292334, -121.320597
| 39.292334 | -121.320597 | 1 | 65.1 | 0 | 0 | 7 |
Offer A
| 1 | 1 | 1 | 1 |
Credit Card
| 0 | 1,477 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 72 | 4,754.3 | 0 | 0 | 0 | 4,754.3 | 0 | 1 |
95918
|
62 | 27 | 0 | 1 |
Competitor
|
Competitor had better devices
| 76 |
Old Station
| 2,088 |
Month-to-Month
|
United States
|
8993-PHFWD
|
Churned
| 0 | 0 |
Female
| 1 |
DSL
|
40.656287, -121.428965
| 40.656287 | -121.428965 | 0 | 25.25 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Bank Withdrawal
| 0 | 182 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 0 | 0 | 3 | 58.9 | 0 | 0 | 0 | 58.9 | 0 | 1 |
96071
|
61 | 28 | 0 | 0 | null | null | 38 |
Palo Alto
| 5,092 |
One Year
|
United States
|
6481-LXPWL
|
Stayed
| 1 | 1 |
Male
| 1 |
DSL
|
37.416159, -122.131337
| 37.416159 | -122.131337 | 1 | 36.1 | 0 | 1 | 1 | null | 1 | 0 | 1 | 1 |
Credit Card
| 0 | 24,492 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 56 | 1,971.5 | 60 | 0 | 0 | 2,031.5 | 0 | 0 |
94306
|
19 | 0 | 19.38 | 0 | null | null | 70 |
Dixon
| 4,001 |
Month-to-Month
|
United States
|
0547-HURJB
|
Stayed
| 1 | 0 |
Male
| 0 | null |
38.392821, -121.799917
| 38.392821 | -121.799917 | 0 | 21.05 | 0 | 2 | 0 |
Offer D
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 18,529 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 12 | 235.8 | 0 | 232.56 | 0 | 468.36 | 1 | 0 |
95620
|
23 | 59 | 21.56 | 1 |
Competitor
|
Competitor made better offer
| 80 |
Boulder Creek
| 3,038 |
Month-to-Month
|
United States
|
4361-BKAXE
|
Churned
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
37.171727, -122.142961
| 37.171727 | -122.142961 | 0 | 114.5 | 1 | 0 | 0 |
Offer B
| 1 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 10,520 | 1 |
Q3
| 0 | 1 | 0 |
California
| 1 | 1 | 1 | 41 | 4,527.45 | 0 | 883.96 | 0 | 5,411.41 | 1 | 1 |
95006
|
30 | 41 | 28.27 | 0 | null | null | 43 |
Oak View
| 4,882 |
Month-to-Month
|
United States
|
5240-CAOYT
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
34.404544, -119.302118
| 34.404544 | -119.302118 | 0 | 87.55 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 6,503 | 1 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 57 | 4,884.85 | 0 | 1,611.39 | 1.83 | 6,494.41 | 0 | 1 |
93022
|
43 | 4 | 42.41 | 0 | null | null | 64 |
Santa Cruz
| 3,801 |
Month-to-Month
|
United States
|
3714-XPXBW
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
36.974575, -121.991149
| 36.974575 | -121.991149 | 0 | 78.9 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 |
Credit Card
| 1 | 36,631 | 1 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 1 | 37 | 2,976.95 | 30 | 1,569.17 | 0 | 4,576.12 | 0 | 0 |
95062
|
63 | 14 | 1.55 | 1 |
Competitor
|
Competitor made better offer
| 94 |
San Diego
| 5,795 |
Month-to-Month
|
United States
|
6599-CEBNN
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
32.85723, -117.209780
| 32.85723 | -117.209774 | 0 | 73.95 | 0 | 0 | 0 |
Offer C
| 1 | 0 | 1 | 0 |
Credit Card
| 1 | 34,902 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 34 | 2,524.45 | 0 | 52.7 | 0 | 2,577.15 | 0 | 1 |
92122
|
64 | 23 | 10.67 | 0 | null | null | 78 |
Artesia
| 5,700 |
Two Year
|
United States
|
9488-FYQAU
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
33.867593, -118.080637
| 33.867593 | -118.080637 | 1 | 109.25 | 1 | 0 | 8 | null | 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 16,398 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 63 | 6,841.4 | 0 | 672.21 | 0 | 7,513.61 | 0 | 1 |
90701
|
62 | 17 | 2.12 | 1 |
Other
|
Don't know
| 79 |
Valley Village
| 4,115 |
Month-to-Month
|
United States
|
8914-RBTSB
|
Churned
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
34.165783, -118.399795
| 34.165783 | -118.399795 | 1 | 93.8 | 1 | 0 | 1 | null | 1 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 27,453 | 0 |
Q3
| 1 | 1 | 0 |
California
| 0 | 0 | 1 | 31 | 3,019.5 | 50 | 65.72 | 0 | 3,135.22 | 0 | 0 |
91607
|
31 | 0 | 22.12 | 1 |
Price
|
Long distance charges
| 92 |
Kyburz
| 3,663 |
Month-to-Month
|
United States
|
1963-VAUKV
|
Churned
| 0 | 0 |
Female
| 0 | null |
38.766036, -120.209673
| 38.766036 | -120.209673 | 0 | 20.4 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Mailed Check
| 1 | 183 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 1 | 20.4 | 0 | 22.12 | 0 | 42.52 | 0 | 0 |
95720
|
30 | 26 | 44.57 | 0 | null | null | 56 |
Burbank
| 3,359 |
Month-to-Month
|
United States
|
7217-JYHOQ
|
Stayed
| 1 | 0 |
Male
| 1 |
Cable
|
34.174215, -118.345928
| 34.174215 | -118.345928 | 1 | 70.3 | 0 | 2 | 6 | null | 1 | 1 | 1 | 1 |
Credit Card
| 1 | 29,245 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 0 | 24 | 1,706.45 | 0 | 1,069.68 | 0 | 2,776.13 | 0 | 1 |
91505
|
73 | 30 | 5.75 | 1 |
Price
|
Lack of affordable download/upload speed
| 82 |
Los Angeles
| 2,645 |
One Year
|
United States
|
7657-DYEPJ
|
Churned
| 0 | 1 |
Male
| 1 |
Cable
|
34.066303, -118.435479
| 34.066303 | -118.435479 | 0 | 70.15 | 0 | 0 | 0 |
Offer C
| 1 | 0 | 1 | 0 |
Credit Card
| 1 | 44,150 | 1 |
Q3
| 0 | 3 | 1 |
California
| 0 | 0 | 1 | 38 | 2,497.35 | 0 | 218.5 | 0 | 2,715.85 | 0 | 1 |
90024
|
49 | 21 | 41.4 | 0 | null | null | 54 |
Burson
| 4,029 |
Two Year
|
United States
|
9372-TXXPS
|
Stayed
| 0 | 0 |
Female
| 1 |
Cable
|
38.183918, -120.898817
| 38.183918 | -120.898817 | 1 | 59.85 | 0 | 0 | 7 |
Offer B
| 1 | 1 | 0 | 1 |
Bank Withdrawal
| 1 | 27 | 1 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 60 | 3,483.45 | 0 | 2,484 | 0 | 5,967.45 | 0 | 1 |
95225
|
55 | 18 | 4.32 | 0 | null | null | 64 |
Yorkville
| 5,444 |
Two Year
|
United States
|
1291-CUOCY
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
38.888351, -123.239647
| 38.888351 | -123.239647 | 1 | 110.6 | 1 | 0 | 7 | null | 1 | 0 | 1 | 1 |
Credit Card
| 1 | 335 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 72 | 7,962.2 | 0 | 311.04 | 0 | 8,273.24 | 0 | 1 |
95494
|
71 | 27 | 40.19 | 0 | null | null | 49 |
Pomona
| 2,656 |
Two Year
|
United States
|
1845-CSBRZ
|
Stayed
| 1 | 0 |
Female
| 1 |
Fiber Optic
|
34.042286, -117.756106
| 34.042286 | -117.756106 | 1 | 85.35 | 1 | 1 | 7 |
Offer D
| 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 69,974 | 0 |
Q3
| 1 | 5 | 1 |
California
| 0 | 0 | 1 | 22 | 1,961.6 | 0 | 884.18 | 0 | 2,845.78 | 0 | 1 |
91766
|
19 | 27 | 13.16 | 0 | null | null | 45 |
Santa Maria
| 4,983 |
One Year
|
United States
|
6647-ZEDXT
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
34.818227, -120.418784
| 34.818227 | -120.418784 | 0 | 110.45 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 |
Credit Card
| 1 | 37,364 | 1 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 1 | 30 | 3,327.05 | 0 | 394.8 | 0 | 3,721.85 | 1 | 1 |
93455
|
77 | 25 | 38.32 | 0 | null | null | 7 |
Baldwin Park
| 5,348 |
One Year
|
United States
|
9058-HRZSV
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
34.098275, -117.967399
| 34.098275 | -117.967399 | 1 | 94.4 | 0 | 0 | 2 | null | 1 | 1 | 0 | 1 |
Bank Withdrawal
| 1 | 76,890 | 0 |
Q3
| 1 | 4 | 1 |
California
| 1 | 1 | 0 | 65 | 6,126.15 | 0 | 2,490.8 | 0 | 8,616.95 | 0 | 1 |
91706
|
40 | 15 | 9.72 | 0 | null | null | 56 |
Forbestown
| 6,317 |
Two Year
|
United States
|
0988-AADSA
|
Stayed
| 1 | 1 |
Female
| 1 |
Cable
|
39.531028, -121.24807
| 39.531028 | -121.24807 | 1 | 80.85 | 1 | 2 | 5 |
Offer A
| 1 | 1 | 0 | 1 |
Bank Withdrawal
| 1 | 452 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 0 | 72 | 5,824.75 | 10 | 699.84 | 0 | 6,534.59 | 0 | 0 |
95941
|
36 | 20 | 39.9 | 1 |
Other
|
Don't know
| 91 |
Pasadena
| 3,443 |
Month-to-Month
|
United States
|
8229-TNIQA
|
Churned
| 0 | 0 |
Female
| 1 |
Cable
|
34.13946, -118.166649
| 34.13946 | -118.166649 | 0 | 45.3 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Credit Card
| 1 | 10,253 | 0 |
Q3
| 0 | 2 | 0 |
California
| 0 | 0 | 0 | 4 | 196.95 | 0 | 159.6 | 0 | 356.55 | 0 | 1 |
91105
|
55 | 29 | 0 | 0 | null | null | 28 |
Whittier
| 5,941 |
One Year
|
United States
|
8050-WYBND
|
Stayed
| 1 | 1 |
Female
| 1 |
DSL
|
33.976678, -118.065875
| 33.976678 | -118.065875 | 0 | 49.45 | 0 | 2 | 0 | null | 0 | 0 | 1 | 0 |
Credit Card
| 0 | 32,148 | 0 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 22 | 1,031.4 | 0 | 0 | 0 | 1,031.4 | 0 | 1 |
90606
|
26 | 0 | 45.13 | 0 | null | null | 54 |
San Francisco
| 4,868 |
Month-to-Month
|
United States
|
9027-YFHQJ
|
Stayed
| 0 | 0 |
Male
| 0 | null |
37.720498, -122.443119
| 37.720498 | -122.443119 | 0 | 25.05 | 1 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 73,117 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 7 | 152.95 | 0 | 315.91 | 0 | 468.86 | 1 | 0 |
94112
|
31 | 0 | 27.7 | 0 | null | null | 29 |
Bodfish
| 5,390 |
One Year
|
United States
|
6051-PTVNS
|
Stayed
| 1 | 0 |
Female
| 0 | null |
35.523991, -118.400432
| 35.523991 | -118.400432 | 1 | 19.15 | 0 | 1 | 0 |
Offer B
| 0 | 0 | 0 | 1 |
Credit Card
| 1 | 1,954 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 55 | 998.1 | 0 | 1,523.5 | 0 | 2,521.6 | 0 | 0 |
93205
|
62 | 0 | 10.32 | 0 | null | null | 54 |
Copperopolis
| 4,116 |
Two Year
|
United States
|
0621-CXBKL
|
Stayed
| 0 | 0 |
Female
| 0 | null |
37.943954, -120.67108
| 37.943954 | -120.67108 | 0 | 18.7 | 0 | 0 | 0 |
Offer B
| 0 | 0 | 0 | 0 |
Mailed Check
| 1 | 2,633 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 53 | 1,005.7 | 0 | 546.96 | 0 | 1,552.66 | 0 | 0 |
95228
|
64 | 13 | 22.41 | 0 | null | null | 22 |
Lake Elsinore
| 4,022 |
One Year
|
United States
|
4374-YMUSQ
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
33.655421, -117.391751
| 33.655421 | -117.391751 | 0 | 116.25 | 1 | 0 | 0 |
Offer C
| 1 | 1 | 0 | 0 |
Credit Card
| 1 | 38,519 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 34 | 3,899.05 | 0 | 761.94 | 0 | 4,660.99 | 0 | 1 |
92530
|
20 | 48 | 8.3 | 0 | null | null | 32 |
Campo Seco
| 3,652 |
Month-to-Month
|
United States
|
5438-QMDDL
|
Stayed
| 0 | 0 |
Female
| 1 |
DSL
|
38.233879, -120.861666
| 38.233879 | -120.861666 | 1 | 59.8 | 0 | 0 | 3 | null | 1 | 0 | 1 | 1 |
Credit Card
| 1 | 75 | 0 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 0 | 19 | 1,130.85 | 0 | 157.7 | 0 | 1,288.55 | 1 | 1 |
95226
|
32 | 18 | 42.55 | 1 |
Attitude
|
Attitude of support person
| 89 |
Lomita
| 4,741 |
Month-to-Month
|
United States
|
3096-IZETN
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
33.794209, -118.317354
| 33.794209 | -118.317354 | 0 | 78.1 | 0 | 0 | 0 |
Offer D
| 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 21,065 | 0 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 0 | 12 | 947.3 | 0 | 510.6 | 0 | 1,457.9 | 0 | 1 |
90717
|
43 | 25 | 6.68 | 0 | null | null | 59 |
Capitola
| 4,135 |
One Year
|
United States
|
8008-ESFLK
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
36.977025, -121.952864
| 36.977025 | -121.952864 | 1 | 110.5 | 0 | 0 | 1 | null | 1 | 1 | 0 | 1 |
Bank Withdrawal
| 1 | 9,673 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 53 | 5,835.5 | 0 | 354.04 | 0 | 6,189.54 | 0 | 1 |
95010
|
40 | 20 | 12.54 | 1 |
Competitor
|
Competitor made better offer
| 85 |
San Diego
| 5,964 |
Month-to-Month
|
United States
|
5228-EXCET
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
32.886925, -117.152162
| 32.886925 | -117.152162 | 0 | 80.85 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 74,232 | 0 |
Q3
| 0 | 1 | 0 |
California
| 1 | 1 | 0 | 13 | 1,008.7 | 0 | 163.02 | 0 | 1,171.72 | 0 | 1 |
92126
|
35 | 0 | 32.54 | 0 | null | null | 75 |
Corona
| 5,535 |
Month-to-Month
|
United States
|
4397-FRLTA
|
Stayed
| 0 | 0 |
Female
| 0 | null |
33.762351, -117.488725
| 33.762351 | -117.488725 | 0 | 20.15 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 13,188 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 4 | 84.5 | 0 | 130.16 | 0 | 214.66 | 0 | 0 |
92883
|
21 | 0 | 35.46 | 0 | null | null | 53 |
Apple Valley
| 2,011 |
Two Year
|
United States
|
6048-NJXHX
|
Stayed
| 0 | 0 |
Male
| 0 | null |
34.424926, -117.184503
| 34.424926 | -117.184503 | 1 | 19.75 | 0 | 0 | 1 |
Offer B
| 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 28,819 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 41 | 899.45 | 0 | 1,453.86 | 0 | 2,353.31 | 1 | 0 |
92308
|
40 | 15 | 41.03 | 0 | null | null | 22 |
Camarillo
| 3,407 |
Month-to-Month
|
United States
|
5982-FPVQN
|
Stayed
| 1 | 1 |
Female
| 1 |
Fiber Optic
|
34.205504, -118.993111
| 34.205504 | -118.993111 | 1 | 95.15 | 1 | 1 | 2 | null | 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 24,945 | 0 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 0 | 37 | 3,532.85 | 0 | 1,518.11 | 0 | 5,050.96 | 0 | 1 |
93012
|
33 | 12 | 3.47 | 0 | null | null | 55 |
Hilmar
| 3,459 |
Two Year
|
United States
|
5232-NXPAY
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
37.394536, -120.890747
| 37.394536 | -120.890747 | 0 | 74.45 | 0 | 0 | 0 |
Offer B
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 7,177 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 47 | 3,510.3 | 0 | 163.09 | 0 | 3,673.39 | 0 | 1 |
95324
|
27 | 48 | 10.4 | 0 | null | null | 75 |
Los Angeles
| 5,822 |
Month-to-Month
|
United States
|
5129-JLPIS
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
34.028331, -118.354338
| 34.028331 | -118.354338 | 0 | 105.5 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 46,984 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 25 | 2,686.05 | 0 | 260 | 0 | 2,946.05 | 1 | 1 |
90016
|
73 | 6 | 30.17 | 1 |
Competitor
|
Competitor made better offer
| 81 |
San Diego
| 5,536 |
Month-to-Month
|
United States
|
9497-QCMMS
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
32.825086, -117.199424
| 32.825086 | -117.199424 | 0 | 93.55 | 1 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 51,213 | 0 |
Q3
| 0 | 1 | 1 |
California
| 1 | 0 | 1 | 1 | 93.55 | 0 | 30.17 | 0 | 123.72 | 0 | 1 |
92117
|
39 | 0 | 31.37 | 0 | null | null | 59 |
Northridge
| 2,056 |
Two Year
|
United States
|
4933-BSAIP
|
Stayed
| 0 | 0 |
Female
| 0 | null |
34.238208, -118.55029
| 34.238208 | -118.55029 | 1 | 19.1 | 0 | 0 | 1 | null | 0 | 0 | 0 | 1 |
Credit Card
| 1 | 25,751 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 40 | 780.1 | 0 | 1,254.8 | 45.6 | 1,989.3 | 0 | 0 |
91324
|
44 | 22 | 17.18 | 1 |
Attitude
|
Attitude of support person
| 95 |
Woodland
| 4,110 |
Month-to-Month
|
United States
|
4250-FDVOU
|
Churned
| 0 | 0 |
Female
| 1 |
DSL
|
38.71967, -121.862416
| 38.71967 | -121.862416 | 0 | 56.25 | 0 | 0 | 0 |
Offer E
| 1 | 1 | 0 | 0 |
Bank Withdrawal
| 1 | 38,547 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 0 | 0 | 6 | 389.1 | 0 | 103.08 | 0 | 492.18 | 0 | 1 |
95695
|
28 | 48 | 46.9 | 0 | null | null | 61 |
Orland
| 4,847 |
One Year
|
United States
|
2924-KHUVI
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
39.748037, -122.302169
| 39.748037 | -122.302169 | 1 | 100.55 | 1 | 0 | 7 | null | 0 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 13,706 | 0 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 56 | 5,514.95 | 0 | 2,626.4 | 0 | 8,141.35 | 1 | 1 |
95963
|
24 | 47 | 6.36 | 1 |
Attitude
|
Attitude of service provider
| 71 |
Delano
| 4,736 |
One Year
|
United States
|
4800-CZMPC
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
35.772244, -119.209689
| 35.772244 | -119.209689 | 1 | 103.25 | 1 | 0 | 1 |
Offer B
| 1 | 1 | 1 | 1 |
Credit Card
| 1 | 37,280 | 0 |
Q3
| 1 | 1 | 0 |
California
| 1 | 1 | 1 | 48 | 5,037.55 | 0 | 305.28 | 0 | 5,342.83 | 1 | 1 |
93215
|
20 | 48 | 41.15 | 0 | null | null | 51 |
Valyermo
| 4,620 |
One Year
|
United States
|
3758-CKOQL
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
34.39583, -117.734568
| 34.39583 | -117.734568 | 1 | 107 | 1 | 0 | 7 |
Offer B
| 1 | 1 | 1 | 1 |
Credit Card
| 1 | 413 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 0 | 59 | 6,152.3 | 0 | 2,427.85 | 0 | 8,580.15 | 1 | 0 |
93563
|
36 | 17 | 13.14 | 0 | null | null | 33 |
Los Alamos
| 4,273 |
Two Year
|
United States
|
5574-NXZIU
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
34.758699, -120.275839
| 34.758699 | -120.275839 | 0 | 109.2 | 0 | 0 | 0 | null | 1 | 1 | 0 | 0 |
Credit Card
| 1 | 1,328 | 1 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 1 | 63 | 7,049.75 | 0 | 827.82 | 0 | 7,877.57 | 0 | 1 |
93440
|
62 | 29 | 20.1 | 0 | null | null | 31 |
Stockton
| 4,830 |
Month-to-Month
|
United States
|
0411-EZJZE
|
Joined
| 0 | 0 |
Female
| 1 |
DSL
|
37.946282, -121.139499
| 37.946282 | -121.139499 | 0 | 60.25 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 23,789 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 1 | 3 | 170.5 | 70 | 60.3 | 0 | 300.8 | 0 | 0 |
95215
|
54 | 20 | 5.32 | 1 |
Competitor
|
Competitor made better offer
| 92 |
San Diego
| 2,683 |
Month-to-Month
|
United States
|
2868-SNELZ
|
Churned
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
32.85723, -117.209764
| 32.85723 | -117.209774 | 0 | 80.6 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 34,902 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 0 | 0 | 2 | 155.8 | 0 | 10.64 | 0 | 166.44 | 0 | 1 |
92122
|
48 | 0 | 11.81 | 0 | null | null | 46 |
Scott Bar
| 6,440 |
Two Year
|
United States
|
3359-DSRKA
|
Stayed
| 1 | 0 |
Female
| 0 | null |
41.737962, -123.07557
| 41.737962 | -123.07557 | 1 | 19.85 | 0 | 3 | 9 |
Offer B
| 0 | 0 | 1 | 1 |
Credit Card
| 1 | 88 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 58 | 1,158.85 | 0 | 684.98 | 0 | 1,843.83 | 0 | 0 |
96085
|
46 | 14 | 10.23 | 0 | null | null | 37 |
Miramonte
| 6,034 |
Two Year
|
United States
|
1972-XMUWV
|
Stayed
| 0 | 0 |
Female
| 1 |
Cable
|
36.696759, -119.024051
| 36.696759 | -119.024051 | 1 | 59.8 | 0 | 0 | 7 | null | 0 | 0 | 1 | 1 |
Credit Card
| 1 | 571 | 1 |
Q3
| 1 | 5 | 0 |
California
| 0 | 0 | 1 | 65 | 3,808.2 | 0 | 664.95 | 0 | 4,473.15 | 0 | 1 |
93641
|
40 | 8 | 36.47 | 0 | null | null | 46 |
Harbor City
| 2,994 |
One Year
|
United States
|
2746-DIJLO
|
Stayed
| 0 | 0 |
Female
| 1 |
DSL
|
33.798266, -118.300237
| 33.798266 | -118.300237 | 0 | 56.3 | 1 | 0 | 0 |
Offer B
| 1 | 0 | 1 | 0 |
Credit Card
| 1 | 24,660 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 41 | 2,364 | 0 | 1,495.27 | 0 | 3,859.27 | 0 | 1 |
90710
|
51 | 18 | 48.02 | 0 | null | null | 27 |
Strawberry Valley
| 3,363 |
Two Year
|
United States
|
6568-POCUI
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
39.58458, -121.093256
| 39.58458 | -121.093256 | 1 | 95.2 | 0 | 0 | 3 | null | 0 | 0 | 1 | 1 |
Credit Card
| 1 | 101 | 1 |
Q3
| 1 | 5 | 0 |
California
| 1 | 1 | 1 | 45 | 4,285.8 | 50 | 2,160.9 | 43.95 | 6,452.75 | 0 | 0 |
95981
|
62 | 18 | 26.51 | 1 |
Competitor
|
Competitor made better offer
| 91 |
San Diego
| 4,971 |
Month-to-Month
|
United States
|
7394-FKDNK
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
32.886925, -117.152162
| 32.886925 | -117.152162 | 1 | 89.45 | 0 | 0 | 3 |
Offer E
| 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 74,232 | 0 |
Q3
| 1 | 2 | 0 |
California
| 1 | 1 | 1 | 9 | 853.1 | 0 | 238.59 | 0 | 1,091.69 | 0 | 1 |
92126
|
27 | 42 | 49.88 | 0 | null | null | 67 |
North Highlands
| 5,427 |
One Year
|
United States
|
9114-AAFQH
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
38.671295, -121.388251
| 38.671295 | -121.388251 | 1 | 65.65 | 0 | 0 | 6 |
Offer B
| 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 32,202 | 0 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 0 | 48 | 3,094.65 | 0 | 2,394.24 | 0 | 5,488.89 | 1 | 1 |
95660
|
62 | 0 | 30.09 | 0 | null | null | 38 |
Berkeley
| 4,836 |
Two Year
|
United States
|
1099-GODLO
|
Joined
| 1 | 0 |
Female
| 0 | null |
37.878554, -122.26609
| 37.878554 | -122.26609 | 1 | 20.35 | 0 | 3 | 9 | null | 0 | 0 | 0 | 1 |
Credit Card
| 1 | 10,147 | 0 |
Q3
| 1 | 5 | 0 |
California
| 0 | 0 | 0 | 1 | 20.35 | 0 | 30.09 | 0 | 50.44 | 0 | 0 |
94709
|
69 | 23 | 20.78 | 0 | null | null | 73 |
San Diego
| 4,309 |
Two Year
|
United States
|
7826-VVKWT
|
Stayed
| 1 | 1 |
Female
| 1 |
Fiber Optic
|
32.707892, -117.05512
| 32.707892 | -117.05512 | 1 | 96.55 | 0 | 1 | 9 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 66,838 | 0 |
Q3
| 1 | 5 | 1 |
California
| 1 | 1 | 1 | 24 | 2,263.45 | 0 | 498.72 | 0 | 2,762.17 | 0 | 1 |
92114
|
39 | 27 | 24.51 | 1 |
Dissatisfaction
|
Limited range of services
| 86 |
Santa Clara
| 4,544 |
Month-to-Month
|
United States
|
9445-SZLCH
|
Churned
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
37.351214, -121.952417
| 37.351214 | -121.952417 | 1 | 97.35 | 1 | 0 | 3 | null | 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 36,349 | 0 |
Q3
| 1 | 2 | 0 |
California
| 0 | 0 | 1 | 36 | 3,457.9 | 0 | 882.36 | 4.96 | 4,335.3 | 0 | 1 |
95050
|
62 | 0 | 32.05 | 0 | null | null | 54 |
San Bernardino
| 4,673 |
Two Year
|
United States
|
2481-SBOYW
|
Stayed
| 1 | 0 |
Female
| 0 | null |
34.142747, -117.300864
| 34.142747 | -117.300864 | 0 | 25 | 1 | 1 | 0 |
Offer B
| 0 | 0 | 1 | 0 |
Credit Card
| 1 | 24,644 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 61 | 1,498.35 | 0 | 1,955.05 | 0 | 3,453.4 | 0 | 0 |
92405
|
34 | 0 | 39.37 | 0 | null | null | 20 |
San Andreas
| 4,865 |
One Year
|
United States
|
3251-YMVWZ
|
Stayed
| 0 | 0 |
Male
| 0 | null |
38.196497, -120.61689
| 38.196497 | -120.61689 | 0 | 24.05 | 1 | 0 | 0 |
Offer B
| 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 3,930 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 53 | 1,301.9 | 0 | 2,086.61 | 0 | 3,388.51 | 0 | 0 |
95249
|
25 | 51 | 11.47 | 0 | null | null | 52 |
Santa Rosa
| 3,654 |
Month-to-Month
|
United States
|
0319-QZTCO
|
Joined
| 1 | 0 |
Female
| 1 |
DSL
|
38.460517, -122.790335
| 38.460517 | -122.790335 | 1 | 58.7 | 0 | 2 | 9 |
Offer E
| 1 | 0 | 1 | 1 |
Credit Card
| 1 | 36,125 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 1 | 3 | 168.6 | 0 | 34.41 | 0 | 203.01 | 1 | 1 |
95401
|
61 | 27 | 46.1 | 0 | null | null | 32 |
Van Nuys
| 6,468 |
Two Year
|
United States
|
7873-CVMAW
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
34.202494, -118.448048
| 34.202494 | -118.448048 | 0 | 88.55 | 1 | 0 | 0 | null | 1 | 1 | 0 | 0 |
Credit Card
| 1 | 51,348 | 1 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 1 | 72 | 6,362.35 | 0 | 3,319.2 | 0 | 9,681.55 | 0 | 1 |
91405
|
48 | 0 | 27.3 | 0 | null | null | 41 |
Thousand Oaks
| 6,094 |
Two Year
|
United States
|
9507-HSMMZ
|
Stayed
| 0 | 0 |
Male
| 0 | null |
34.191842, -118.822796
| 34.191842 | -118.822796 | 0 | 20 | 0 | 0 | 0 |
Offer B
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 33,057 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 54 | 1,149.65 | 0 | 1,474.2 | 0 | 2,623.85 | 0 | 0 |
91362
|
74 | 16 | 11.32 | 0 | null | null | 48 |
Granite Bay
| 3,273 |
Month-to-Month
|
United States
|
2974-GGUXS
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
38.749466, -121.184196
| 38.749466 | -121.184196 | 1 | 91.95 | 1 | 0 | 0 |
Offer C
| 1 | 0 | 1 | 1 |
Credit Card
| 1 | 20,675 | 0 |
Q3
| 0 | 5 | 1 |
California
| 0 | 0 | 1 | 36 | 3,301.05 | 0 | 407.52 | 17.76 | 3,690.81 | 0 | 1 |
95746
|
58 | 30 | 46.17 | 1 |
Competitor
|
Competitor offered higher download speeds
| 91 |
Gustine
| 2,007 |
Month-to-Month
|
United States
|
4702-IOQDC
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
37.147198, -121.120161
| 37.147198 | -121.120161 | 0 | 70.1 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 7,872 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 1 | 70.1 | 0 | 46.17 | 0 | 116.27 | 0 | 1 |
95322
|
34 | 53 | 8.69 | 1 |
Dissatisfaction
|
Service dissatisfaction
| 70 |
Lynwood
| 3,457 |
Month-to-Month
|
United States
|
9191-MYQKX
|
Churned
| 1 | 1 |
Female
| 1 |
Fiber Optic
|
33.923573, -118.200669
| 33.923573 | -118.200669 | 1 | 75.15 | 0 | 5 | 1 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 69,850 | 0 |
Q3
| 1 | 1 | 0 |
California
| 0 | 0 | 0 | 7 | 496.9 | 0 | 60.83 | 0 | 557.73 | 0 | 1 |
90262
|
41 | 6 | 0 | 1 |
Attitude
|
Attitude of service provider
| 85 |
Linden
| 3,605 |
Month-to-Month
|
United States
|
5868-CZJDR
|
Churned
| 0 | 0 |
Male
| 1 |
DSL
|
38.047746, -121.030499
| 38.047746 | -121.030499 | 0 | 31.35 | 0 | 0 | 0 |
Offer E
| 1 | 0 | 1 | 0 |
Mailed Check
| 0 | 3,148 | 0 |
Q3
| 0 | 2 | 0 |
California
| 0 | 0 | 0 | 1 | 31.35 | 80 | 0 | 0 | 111.35 | 0 | 0 |
95236
|
37 | 19 | 0 | 0 | null | null | 77 |
Santa Cruz
| 3,424 |
One Year
|
United States
|
7325-ENZFI
|
Stayed
| 0 | 0 |
Female
| 1 |
DSL
|
37.007882, -122.065975
| 37.007882 | -122.065975 | 0 | 40.3 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 |
Bank Withdrawal
| 0 | 4,563 | 1 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 39 | 1,630.4 | 0 | 0 | 0 | 1,630.4 | 0 | 1 |
95064
|
48 | 13 | 28.8 | 1 |
Competitor
|
Competitor made better offer
| 89 |
San Diego
| 5,897 |
Month-to-Month
|
United States
|
3858-VOBET
|
Churned
| 0 | 0 |
Male
| 1 |
Cable
|
32.825086, -117.199424
| 32.825086 | -117.199424 | 0 | 74.95 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 51,213 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 23 | 1,710.45 | 0 | 662.4 | 0 | 2,372.85 | 0 | 1 |
92117
|
50 | 5 | 41.38 | 0 | null | null | 68 |
Wilseyville
| 3,167 |
Month-to-Month
|
United States
|
0988-JRWWP
|
Joined
| 0 | 0 |
Female
| 1 |
DSL
|
38.392686, -120.415951
| 38.392686 | -120.415951 | 0 | 54.2 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 435 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 1 | 3 | 140.4 | 0 | 124.14 | 0 | 264.54 | 0 | 1 |
95257
|
61 | 0 | 33.13 | 0 | null | null | 49 |
Agoura Hills
| 2,024 |
One Year
|
United States
|
0956-SYCWG
|
Stayed
| 0 | 0 |
Female
| 0 | null |
34.129058, -118.759788
| 34.129058 | -118.759788 | 0 | 19.65 | 0 | 0 | 0 |
Offer D
| 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 25,303 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 13 | 244.8 | 0 | 430.69 | 0 | 675.49 | 0 | 0 |
91301
|
63 | 17 | 25.17 | 0 | null | null | 37 |
Los Angeles
| 4,989 |
Month-to-Month
|
United States
|
0840-DFEZH
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
34.070291, -118.349191
| 34.070291 | -118.349191 | 0 | 75.35 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 32,901 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 7 | 564.65 | 0 | 176.19 | 0 | 740.84 | 0 | 1 |
90036
|
57 | 12 | 25.79 | 1 |
Other
|
Moved
| 66 |
Berkeley
| 4,103 |
Month-to-Month
|
United States
|
2979-SXESE
|
Churned
| 0 | 1 |
Female
| 1 |
Cable
|
37.863843, -122.275684
| 37.863843 | -122.275684 | 1 | 94.4 | 1 | 0 | 1 |
Offer D
| 0 | 1 | 0 | 1 |
Bank Withdrawal
| 1 | 19,763 | 0 |
Q3
| 1 | 1 | 0 |
California
| 0 | 0 | 1 | 17 | 1,607.2 | 0 | 438.43 | 0 | 2,045.63 | 0 | 1 |
94703
|
68 | 9 | 0 | 1 |
Attitude
|
Attitude of service provider
| 83 |
Fulton
| 4,095 |
Month-to-Month
|
United States
|
1496-GGSUK
|
Churned
| 0 | 0 |
Female
| 1 |
Cable
|
38.493888, -122.777141
| 38.493888 | -122.777141 | 0 | 25.7 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Mailed Check
| 0 | 476 | 0 |
Q3
| 0 | 1 | 1 |
California
| 0 | 0 | 0 | 1 | 25.7 | 0 | 0 | 0 | 25.7 | 0 | 1 |
95439
|
35 | 0 | 27.66 | 0 | null | null | 60 |
Beale Afb
| 2,717 |
Two Year
|
United States
|
3266-FTKHB
|
Stayed
| 0 | 0 |
Male
| 0 | null |
39.125311, -121.392283
| 39.125311 | -121.392283 | 0 | 19.15 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 5,654 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 17 | 343.45 | 0 | 470.22 | 28.63 | 785.04 | 0 | 0 |
95903
|
28 | 0 | 38.73 | 0 | null | null | 57 |
Kernville
| 5,586 |
One Year
|
United States
|
8499-BRXTD
|
Stayed
| 0 | 0 |
Male
| 0 | null |
35.852892, -118.397782
| 35.852892 | -118.397782 | 0 | 20.1 | 0 | 0 | 0 |
Offer D
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 1,873 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 18 | 401.85 | 0 | 697.14 | 0 | 1,098.99 | 1 | 0 |
93238
|
34 | 0 | 29.14 | 0 | null | null | 66 |
Fresno
| 4,580 |
Month-to-Month
|
United States
|
5702-SKUOB
|
Stayed
| 0 | 0 |
Female
| 0 | null |
36.78979, -119.929894
| 36.78979 | -119.929894 | 1 | 19.6 | 0 | 0 | 1 | null | 0 | 0 | 0 | 1 |
Credit Card
| 1 | 60,889 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 4 | 93.45 | 0 | 116.56 | 0 | 210.01 | 0 | 0 |
93722
|
40 | 13 | 40.28 | 0 | null | null | 30 |
Winterhaven
| 4,583 |
Month-to-Month
|
United States
|
5804-HYIEZ
|
Stayed
| 1 | 0 |
Male
| 1 |
Fiber Optic
|
32.852947, -114.850784
| 32.852947 | -114.850784 | 1 | 106.05 | 1 | 1 | 1 |
Offer A
| 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 3,663 | 0 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 70 | 7,554.05 | 0 | 2,819.6 | 0 | 10,373.65 | 0 | 1 |
92283
|
50 | 17 | 46.5 | 0 | null | null | 26 |
Tehama
| 4,093 |
Month-to-Month
|
United States
|
5482-VXSXJ
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
40.021787, -122.127576
| 40.021787 | -122.127576 | 0 | 93.2 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 |
Credit Card
| 1 | 405 | 0 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 1 | 22 | 2,157.3 | 0 | 1,023 | 0 | 3,180.3 | 0 | 1 |
96090
|
33 | 56 | 26.09 | 0 | null | null | 80 |
Butte City
| 5,447 |
Month-to-Month
|
United States
|
9137-UIYPG
|
Stayed
| 1 | 1 |
Female
| 1 |
Fiber Optic
|
39.449794, -121.936372
| 39.449794 | -121.936372 | 1 | 106.9 | 0 | 3 | 1 | null | 0 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 303 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 35 | 3,756.45 | 150 | 913.15 | 34.47 | 4,785.13 | 0 | 0 |
95920
|
37 | 0 | 20.96 | 0 | null | null | 31 |
Whittier
| 2,269 |
One Year
|
United States
|
8763-KIAFH
|
Stayed
| 0 | 0 |
Female
| 0 | null |
33.945318, -117.992066
| 33.945318 | -117.992066 | 1 | 20.55 | 0 | 0 | 10 | null | 0 | 0 | 1 | 1 |
Credit Card
| 1 | 19,109 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 27 | 583.3 | 0 | 565.92 | 0 | 1,149.22 | 0 | 0 |
90603
|
47 | 0 | 46.91 | 0 | null | null | 64 |
Huntington Beach
| 3,636 |
Month-to-Month
|
United States
|
6131-IUNXN
|
Stayed
| 1 | 0 |
Female
| 0 | null |
33.666301, -117.969501
| 33.666301 | -117.969501 | 1 | 20.2 | 0 | 2 | 6 | null | 0 | 0 | 0 | 1 |
Mailed Check
| 1 | 56,517 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 19 | 382.2 | 0 | 891.29 | 0 | 1,273.49 | 0 | 0 |
92646
|
27 | 59 | 20.44 | 1 |
Competitor
|
Competitor offered higher download speeds
| 73 |
Richmond
| 2,827 |
Month-to-Month
|
United States
|
8063-RJYNF
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
37.921034, -122.341798
| 37.921034 | -122.341798 | 0 | 94.25 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 39,089 | 0 |
Q3
| 0 | 1 | 0 |
California
| 1 | 1 | 1 | 16 | 1,483.25 | 140 | 327.04 | 0 | 1,950.29 | 1 | 0 |
94804
|
44 | 25 | 38.02 | 0 | null | null | 59 |
San Francisco
| 5,176 |
Month-to-Month
|
United States
|
5146-CBVOE
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
37.721052, -122.413573
| 37.721052 | -122.413573 | 0 | 75.1 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 40,137 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 16 | 1,212.85 | 0 | 608.32 | 0 | 1,821.17 | 0 | 1 |
94134
|
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