Age
int64 19
80
| Avg Monthly GB Download
int64 0
85
| Avg Monthly Long Distance Charges
float64 0
50
| Churn
int64 0
1
| Churn Category
stringclasses 5
values | Churn Reason
stringclasses 20
values | Churn Score
int64 5
96
| City
stringlengths 3
22
| CLTV
int64 2k
6.5k
| Contract
stringclasses 3
values | Country
stringclasses 1
value | Customer ID
stringlengths 10
10
| Customer Status
stringclasses 3
values | Dependents
int64 0
1
| Device Protection Plan
int64 0
1
| Gender
stringclasses 2
values | Internet Service
int64 0
1
| Internet Type
stringclasses 3
values | Lat Long
stringlengths 18
22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
int64 0
11
| Offer
stringclasses 5
values | Online Backup
int64 0
1
| Online Security
int64 0
1
| Paperless Billing
int64 0
1
| Partner
int64 0
1
| Payment Method
stringclasses 3
values | Phone Service
int64 0
1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
stringclasses 1
value | Referred a Friend
int64 0
1
| Satisfaction Score
int64 1
5
| Senior Citizen
int64 0
1
| State
stringclasses 1
value | Streaming Movies
int64 0
1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
float64 21.4
12k
| Under 30
int64 0
1
| Unlimited Data
int64 0
1
| Zip Code
stringlengths 5
5
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
53 | 26 | 14.48 | 1 |
Competitor
|
Competitor had better devices
| 70 |
Clearlake
| 3,940 |
Month-to-Month
|
United States
|
7595-EUIVN
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
38.965804, -122.631779
| 38.965804 | -122.631779 | 0 | 75.8 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 13,485 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 0 | 0 | 1 | 75.8 | 0 | 14.48 | 0 | 90.28 | 0 | 1 |
95422
|
22 | 85 | 1.74 | 0 | null | null | 52 |
Los Banos
| 5,146 |
One Year
|
United States
|
7184-LRUUR
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
36.995162, -120.955099
| 36.995162 | -120.955099 | 0 | 65.25 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 29,124 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 1 | 22 | 1,441.8 | 0 | 38.28 | 0 | 1,480.08 | 1 | 1 |
93635
|
38 | 14 | 47.95 | 0 | null | null | 39 |
Lee Vining
| 5,601 |
Two Year
|
United States
|
9140-CZQZZ
|
Stayed
| 0 | 0 |
Female
| 1 |
DSL
|
37.890145, -119.184087
| 37.890145 | -119.184087 | 1 | 79.6 | 0 | 0 | 7 |
Offer A
| 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 504 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 68 | 5,515.8 | 0 | 3,260.6 | 0 | 8,776.4 | 0 | 1 |
93541
|
44 | 0 | 4.42 | 0 | null | null | 29 |
Hemet
| 2,236 |
Two Year
|
United States
|
6551-VLJMV
|
Stayed
| 0 | 0 |
Male
| 0 | null |
33.739415, -116.968339
| 33.739415 | -116.968339 | 1 | 20.05 | 0 | 0 | 6 |
Offer C
| 0 | 0 | 0 | 1 |
Credit Card
| 1 | 29,687 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 34 | 679 | 0 | 150.28 | 0 | 829.28 | 0 | 0 |
92543
|
61 | 53 | 25.85 | 0 | null | null | 70 |
Korbel
| 5,237 |
One Year
|
United States
|
0489-WMEMG
|
Stayed
| 1 | 0 |
Female
| 1 |
Cable
|
40.7666, -123.80458
| 40.7666 | -123.80458 | 0 | 49.45 | 0 | 3 | 0 |
Offer D
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 155 | 1 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 23 | 1,119.35 | 0 | 594.55 | 0 | 1,713.9 | 0 | 1 |
95550
|
49 | 22 | 43.51 | 0 | null | null | 44 |
Los Angeles
| 5,436 |
Two Year
|
United States
|
8690-ZVLCL
|
Stayed
| 1 | 1 |
Female
| 1 |
DSL
|
34.088017, -118.327168
| 34.088017 | -118.327168 | 1 | 88 | 1 | 1 | 10 | null | 1 | 1 | 0 | 1 |
Credit Card
| 1 | 32,562 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 68 | 6,161.9 | 40 | 2,958.68 | 0 | 9,160.58 | 0 | 0 |
90038
|
27 | 71 | 42.37 | 0 | null | null | 43 |
La Palma
| 4,606 |
One Year
|
United States
|
1091-SOZGA
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
33.850504, -118.039892
| 33.850504 | -118.039892 | 1 | 99.8 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 |
Credit Card
| 1 | 15,505 | 0 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 56 | 5,515.45 | 0 | 2,372.72 | 0 | 7,888.17 | 1 | 1 |
90623
|
67 | 15 | 16.78 | 1 |
Dissatisfaction
|
Network reliability
| 65 |
El Sobrante
| 3,715 |
Month-to-Month
|
United States
|
4283-FUTGF
|
Churned
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
37.963995, -122.288296
| 37.963995 | -122.288296 | 0 | 79.85 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 25,399 | 0 |
Q3
| 0 | 3 | 1 |
California
| 0 | 0 | 0 | 19 | 1,471.75 | 0 | 318.82 | 0 | 1,790.57 | 0 | 1 |
94803
|
26 | 42 | 14 | 0 | null | null | 52 |
Corona Del Mar
| 5,667 |
Two Year
|
United States
|
5394-MEITZ
|
Stayed
| 0 | 1 |
Female
| 1 |
Cable
|
33.600987, -117.862734
| 33.600987 | -117.862734 | 1 | 80.6 | 0 | 0 | 5 | null | 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 13,422 | 1 |
Q3
| 1 | 5 | 0 |
California
| 1 | 1 | 1 | 60 | 4,946.7 | 0 | 840 | 0 | 5,786.7 | 1 | 1 |
92625
|
38 | 0 | 49.5 | 0 | null | null | 23 |
Torrance
| 5,234 |
Two Year
|
United States
|
2848-YXSMW
|
Stayed
| 0 | 0 |
Male
| 0 | null |
33.840399, -118.353714
| 33.840399 | -118.353714 | 1 | 19.4 | 0 | 0 | 1 |
Offer A
| 0 | 0 | 0 | 1 |
Credit Card
| 1 | 41,979 | 0 |
Q3
| 1 | 5 | 0 |
California
| 0 | 0 | 0 | 72 | 1,363.25 | 0 | 3,564 | 0 | 4,927.25 | 0 | 0 |
90503
|
38 | 0 | 18.86 | 0 | null | null | 32 |
Temple City
| 5,998 |
Two Year
|
United States
|
2511-ALLCS
|
Stayed
| 1 | 0 |
Female
| 0 | null |
34.101608, -118.055848
| 34.101608 | -118.055848 | 1 | 24.3 | 1 | 3 | 5 | null | 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 32,718 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 35 | 821.6 | 0 | 660.1 | 0 | 1,481.7 | 0 | 0 |
91780
|
32 | 28 | 24.3 | 0 | null | null | 71 |
San Jose
| 2,454 |
Month-to-Month
|
United States
|
3391-JSQEW
|
Stayed
| 0 | 0 |
Male
| 1 |
DSL
|
37.34667, -121.910019
| 37.34667 | -121.910019 | 1 | 50.15 | 0 | 0 | 7 | null | 1 | 0 | 1 | 1 |
Credit Card
| 1 | 18,197 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 40 | 2,058.5 | 0 | 972 | 37.03 | 2,993.47 | 0 | 1 |
95110
|
31 | 10 | 37.76 | 1 |
Other
|
Moved
| 81 |
Sunnyvale
| 2,928 |
Month-to-Month
|
United States
|
4512-ZUIYL
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
37.421633, -122.009613
| 37.421633 | -122.009613 | 0 | 70 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 16,985 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 2 | 153.05 | 0 | 75.52 | 0 | 228.57 | 0 | 1 |
94089
|
60 | 26 | 42.04 | 1 |
Attitude
|
Attitude of service provider
| 92 |
Rowland Heights
| 2,761 |
One Year
|
United States
|
5906-CVLHP
|
Churned
| 0 | 0 |
Female
| 1 |
Cable
|
33.976753, -117.897367
| 33.976753 | -117.897367 | 1 | 54.15 | 0 | 0 | 1 | null | 1 | 0 | 1 | 1 |
Credit Card
| 1 | 46,342 | 1 |
Q3
| 1 | 2 | 0 |
California
| 0 | 0 | 0 | 45 | 2,319.8 | 0 | 1,891.8 | 0 | 4,211.6 | 0 | 1 |
91748
|
33 | 23 | 0 | 0 | null | null | 30 |
San Francisco
| 4,652 |
Two Year
|
United States
|
0277-ORXQS
|
Stayed
| 1 | 0 |
Male
| 1 |
Cable
|
37.791998, -122.408653
| 37.791998 | -122.408653 | 1 | 50.55 | 0 | 4 | 9 |
Offer A
| 0 | 0 | 0 | 1 |
Bank Withdrawal
| 0 | 13,723 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 66 | 3,364.55 | 110 | 0 | 0 | 3,474.55 | 0 | 0 |
94108
|
29 | 52 | 31.14 | 1 |
Competitor
|
Competitor offered higher download speeds
| 68 |
Riverside
| 4,403 |
Month-to-Month
|
United States
|
2930-UOTMB
|
Churned
| 0 | 1 |
Female
| 1 |
Cable
|
33.930931, -117.361788
| 33.930931 | -117.361788 | 0 | 65.25 | 1 | 0 | 0 |
Offer C
| 0 | 1 | 0 | 0 |
Credit Card
| 1 | 42,425 | 1 |
Q3
| 0 | 1 | 0 |
California
| 0 | 0 | 0 | 31 | 1,994.3 | 120 | 965.34 | 0 | 3,079.64 | 1 | 0 |
92506
|
43 | 53 | 13.45 | 0 | null | null | 32 |
Rancho Cordova
| 4,162 |
Month-to-Month
|
United States
|
7148-XZPHA
|
Stayed
| 1 | 0 |
Male
| 1 |
Fiber Optic
|
38.602723, -121.279913
| 38.602723 | -121.279913 | 1 | 79.4 | 0 | 3 | 9 | null | 1 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 49,729 | 1 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 55 | 4,238.45 | 0 | 739.75 | 0 | 4,978.2 | 0 | 1 |
95670
|
45 | 9 | 32.33 | 1 |
Attitude
|
Attitude of service provider
| 87 |
Santa Cruz
| 3,473 |
Month-to-Month
|
United States
|
6857-VWJDT
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
36.993451, -122.098858
| 36.993451 | -122.098858 | 0 | 95.65 | 1 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 43,192 | 0 |
Q3
| 0 | 2 | 0 |
California
| 1 | 1 | 1 | 1 | 95.65 | 0 | 32.33 | 0 | 127.98 | 0 | 1 |
95060
|
20 | 0 | 2.68 | 0 | null | null | 31 |
Mill Valley
| 2,360 |
Month-to-Month
|
United States
|
5917-HBSDW
|
Stayed
| 1 | 0 |
Female
| 0 | null |
37.901371, -122.572024
| 37.901371 | -122.572024 | 1 | 19.35 | 0 | 2 | 1 | null | 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 28,727 | 0 |
Q3
| 1 | 5 | 0 |
California
| 0 | 0 | 0 | 37 | 683.75 | 0 | 99.16 | 0 | 782.91 | 1 | 0 |
94941
|
25 | 52 | 0 | 0 | null | null | 72 |
Dinuba
| 2,270 |
Month-to-Month
|
United States
|
4257-GAESD
|
Stayed
| 0 | 0 |
Female
| 1 |
Cable
|
36.523619, -119.386868
| 36.523619 | -119.386868 | 0 | 45 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Credit Card
| 0 | 24,206 | 0 |
Q3
| 0 | 5 | 0 |
California
| 1 | 1 | 1 | 6 | 298.7 | 0 | 0 | 0 | 298.7 | 1 | 1 |
93618
|
44 | 0 | 47.19 | 0 | null | null | 46 |
Hyampom
| 4,476 |
Month-to-Month
|
United States
|
0750-EKNGL
|
Stayed
| 0 | 0 |
Male
| 0 | null |
40.648024, -123.465088
| 40.648024 | -123.465088 | 0 | 20.75 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Mailed Check
| 1 | 268 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 7 | 141.1 | 0 | 330.33 | 0 | 471.43 | 0 | 0 |
96046
|
75 | 15 | 34.31 | 0 | null | null | 28 |
Creston
| 5,581 |
One Year
|
United States
|
6952-OMNWB
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
35.480896, -120.469476
| 35.480896 | -120.469476 | 1 | 80.35 | 1 | 0 | 7 |
Offer A
| 0 | 0 | 1 | 1 |
Credit Card
| 1 | 1,203 | 0 |
Q3
| 1 | 4 | 1 |
California
| 0 | 0 | 0 | 68 | 5,589.3 | 0 | 2,333.08 | 0 | 7,922.38 | 0 | 1 |
93432
|
39 | 0 | 49.13 | 0 | null | null | 48 |
Richmond
| 6,025 |
Two Year
|
United States
|
1767-CJKBA
|
Stayed
| 0 | 0 |
Male
| 0 | null |
37.921034, -122.341798
| 37.921034 | -122.341798 | 0 | 25.1 | 1 | 0 | 0 |
Offer A
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 39,089 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 66 | 1,697.7 | 0 | 3,242.58 | 0 | 4,940.28 | 0 | 0 |
94804
|
64 | 17 | 16.67 | 0 | null | null | 36 |
Paramount
| 4,701 |
Month-to-Month
|
United States
|
8401-EMUWF
|
Stayed
| 1 | 0 |
Male
| 1 |
Cable
|
33.897122, -118.164432
| 33.897122 | -118.164432 | 1 | 69.4 | 1 | 1 | 10 |
Offer B
| 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 55,306 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 1 | 42 | 3,058.3 | 0 | 700.14 | 0 | 3,758.44 | 0 | 1 |
90723
|
62 | 0 | 18.81 | 0 | null | null | 36 |
Fowler
| 6,338 |
Two Year
|
United States
|
6349-JDHQP
|
Stayed
| 0 | 0 |
Female
| 0 | null |
36.625792, -119.672483
| 36.625792 | -119.672483 | 0 | 19.85 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 5,635 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 53 | 1,049.6 | 0 | 996.93 | 0 | 2,046.53 | 0 | 0 |
93625
|
47 | 12 | 31.08 | 0 | null | null | 77 |
Malibu
| 3,859 |
Month-to-Month
|
United States
|
8591-NXRCV
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
34.074572, -118.831181
| 34.074572 | -118.831181 | 0 | 74.65 | 1 | 0 | 0 |
Offer B
| 0 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 19,630 | 1 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 0 | 41 | 3,090.65 | 100 | 1,274.28 | 0 | 4,464.93 | 0 | 0 |
90265
|
80 | 19 | 39.88 | 1 |
Attitude
|
Attitude of service provider
| 86 |
Temecula
| 5,443 |
Month-to-Month
|
United States
|
8473-VUVJN
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
33.475493, -117.219551
| 33.475493 | -117.219551 | 0 | 73.65 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 3,070 | 0 |
Q3
| 0 | 3 | 1 |
California
| 0 | 0 | 0 | 1 | 73.65 | 0 | 39.88 | 0 | 113.53 | 0 | 1 |
92590
|
69 | 2 | 22.56 | 1 |
Dissatisfaction
|
Product dissatisfaction
| 95 |
Winton
| 3,357 |
Month-to-Month
|
United States
|
9058-CBREO
|
Churned
| 0 | 0 |
Female
| 1 |
Cable
|
37.421299, -120.599587
| 37.421299 | -120.599587 | 0 | 50.55 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 11,463 | 0 |
Q3
| 0 | 1 | 1 |
California
| 0 | 0 | 0 | 1 | 50.55 | 0 | 22.56 | 0 | 73.11 | 0 | 1 |
95388
|
63 | 2 | 27.04 | 0 | null | null | 76 |
Camarillo
| 4,145 |
Two Year
|
United States
|
7138-GIRSH
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
34.205504, -118.993111
| 34.205504 | -118.993111 | 0 | 69.5 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 24,945 | 1 |
Q3
| 0 | 5 | 0 |
California
| 1 | 1 | 0 | 50 | 3,418.2 | 0 | 1,352 | 5.73 | 4,764.47 | 0 | 1 |
93012
|
72 | 13 | 2.18 | 0 | null | null | 79 |
Hydesville
| 4,899 |
Two Year
|
United States
|
4480-QQRHC
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
40.557314, -124.081662
| 40.557314 | -124.081662 | 0 | 74.05 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 1,201 | 0 |
Q3
| 0 | 3 | 1 |
California
| 0 | 0 | 0 | 8 | 600.15 | 0 | 17.44 | 0 | 617.59 | 0 | 1 |
95547
|
46 | 26 | 0 | 0 | null | null | 26 |
Westminster
| 5,460 |
Two Year
|
United States
|
4312-GVYNH
|
Stayed
| 0 | 1 |
Female
| 1 |
Cable
|
33.752591, -117.993661
| 33.752591 | -117.993661 | 1 | 49.85 | 0 | 0 | 8 | null | 0 | 1 | 1 | 1 |
Bank Withdrawal
| 0 | 88,230 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 0 | 70 | 3,370.2 | 0 | 0 | 0 | 3,370.2 | 0 | 1 |
92683
|
19 | 52 | 1.24 | 1 |
Competitor
|
Competitor offered more data
| 65 |
Chula Vista
| 5,787 |
Month-to-Month
|
United States
|
3656-TKRVZ
|
Churned
| 0 | 0 |
Female
| 1 |
DSL
|
32.636792, -117.054989
| 32.636792 | -117.054989 | 0 | 55.35 | 0 | 0 | 0 | null | 1 | 1 | 0 | 0 |
Bank Withdrawal
| 1 | 74,025 | 0 |
Q3
| 0 | 2 | 0 |
California
| 0 | 1 | 0 | 3 | 165.2 | 0 | 3.72 | 0 | 168.92 | 1 | 1 |
91910
|
45 | 9 | 27.69 | 0 | null | null | 76 |
Courtland
| 4,220 |
Month-to-Month
|
United States
|
8873-GLDMH
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
38.311609, -121.554034
| 38.311609 | -121.554034 | 0 | 73.85 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Credit Card
| 1 | 699 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 6 | 401.3 | 0 | 166.14 | 0 | 567.44 | 0 | 1 |
95615
|
38 | 16 | 5.62 | 1 |
Other
|
Poor expertise of online support
| 91 |
Fallbrook
| 4,769 |
Month-to-Month
|
United States
|
1591-NFNLQ
|
Churned
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
33.362575, -117.299644
| 33.362575 | -117.299644 | 0 | 80 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 42,239 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 51 | 4,242.35 | 0 | 286.62 | 0 | 4,528.97 | 0 | 1 |
92028
|
29 | 85 | 27.37 | 0 | null | null | 80 |
Topaz
| 2,200 |
Month-to-Month
|
United States
|
9143-CANJF
|
Stayed
| 1 | 0 |
Female
| 1 |
DSL
|
38.636052, -119.489162
| 38.636052 | -119.489162 | 1 | 55.15 | 0 | 3 | 7 | null | 0 | 1 | 0 | 1 |
Bank Withdrawal
| 1 | 116 | 1 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 24 | 1,319.85 | 0 | 656.88 | 0 | 1,976.73 | 1 | 1 |
96133
|
25 | 59 | 21.96 | 0 | null | null | 62 |
Monte Rio
| 5,551 |
Two Year
|
United States
|
4389-UEFCZ
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
38.471049, -123.015549
| 38.471049 | -123.015549 | 1 | 105.5 | 1 | 0 | 0 | null | 0 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 1,537 | 0 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 72 | 7,544 | 0 | 1,581.12 | 0 | 9,125.12 | 1 | 1 |
95462
|
20 | 0 | 18.28 | 0 | null | null | 72 |
Stockton
| 4,925 |
Month-to-Month
|
United States
|
0690-SRQID
|
Stayed
| 0 | 0 |
Male
| 0 | null |
37.954089, -121.329761
| 37.954089 | -121.329761 | 0 | 19.65 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Credit Card
| 1 | 16,357 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 4 | 67.55 | 0 | 73.12 | 0 | 140.67 | 1 | 0 |
95203
|
37 | 26 | 46.33 | 0 | null | null | 50 |
Placerville
| 4,614 |
One Year
|
United States
|
3587-PMCOY
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
38.733714, -120.795213
| 38.733714 | -120.795213 | 0 | 98.9 | 0 | 0 | 0 |
Offer D
| 0 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 34,146 | 0 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 10 | 1,064.95 | 0 | 463.3 | 0 | 1,528.25 | 0 | 1 |
95667
|
41 | 27 | 8.31 | 1 |
Dissatisfaction
|
Product dissatisfaction
| 91 |
Taylorsville
| 3,365 |
Month-to-Month
|
United States
|
0488-GSLFR
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
40.053684, -120.743116
| 40.053684 | -120.743116 | 0 | 69.5 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 513 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 0 | 0 | 1 | 69.5 | 0 | 8.31 | 0 | 77.81 | 0 | 1 |
95983
|
61 | 24 | 13.39 | 0 | null | null | 62 |
Anaheim
| 4,579 |
Month-to-Month
|
United States
|
7964-VEXDG
|
Stayed
| 1 | 0 |
Male
| 1 |
Fiber Optic
|
33.807864, -117.923782
| 33.807864 | -117.923782 | 0 | 80.35 | 1 | 2 | 0 |
Offer D
| 0 | 1 | 0 | 0 |
Bank Withdrawal
| 1 | 45,086 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 21 | 1,747.2 | 0 | 281.19 | 0 | 2,028.39 | 0 | 1 |
92802
|
40 | 25 | 0 | 0 | null | null | 54 |
Compton
| 4,116 |
Month-to-Month
|
United States
|
5307-UVGNB
|
Stayed
| 1 | 1 |
Female
| 1 |
Cable
|
33.88151, -118.234451
| 33.88151 | -118.234451 | 1 | 48.7 | 0 | 3 | 5 | null | 1 | 1 | 1 | 1 |
Bank Withdrawal
| 0 | 47,305 | 0 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 0 | 53 | 2,495.2 | 0 | 0 | 0 | 2,495.2 | 0 | 1 |
90220
|
78 | 23 | 46.65 | 0 | null | null | 62 |
Helendale
| 4,845 |
One Year
|
United States
|
3733-UOCWF
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
34.757783, -117.33997
| 34.757783 | -117.33997 | 1 | 85.55 | 1 | 0 | 5 |
Offer B
| 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 4,948 | 1 |
Q3
| 1 | 4 | 1 |
California
| 0 | 0 | 0 | 61 | 5,251.75 | 0 | 2,845.65 | 0 | 8,097.4 | 0 | 1 |
92342
|
55 | 2 | 0 | 1 |
Competitor
|
Competitor offered higher download speeds
| 93 |
Larkspur
| 2,863 |
Month-to-Month
|
United States
|
5669-SRAIP
|
Churned
| 0 | 1 |
Female
| 1 |
DSL
|
37.937082, -122.532369
| 37.937082 | -122.532369 | 0 | 39.5 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Bank Withdrawal
| 0 | 6,773 | 0 |
Q3
| 0 | 2 | 0 |
California
| 1 | 1 | 0 | 5 | 210.75 | 0 | 0 | 39.27 | 171.48 | 0 | 1 |
94939
|
57 | 0 | 7.91 | 0 | null | null | 71 |
Aptos
| 5,972 |
One Year
|
United States
|
6980-CDGFC
|
Stayed
| 0 | 0 |
Female
| 0 | null |
37.013471, -121.877877
| 37.013471 | -121.877877 | 1 | 20.85 | 0 | 0 | 5 |
Offer A
| 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 24,227 | 0 |
Q3
| 1 | 5 | 0 |
California
| 0 | 0 | 0 | 67 | 1,327.4 | 0 | 529.97 | 0 | 1,857.37 | 0 | 0 |
95003
|
80 | 30 | 31.91 | 1 |
Price
|
Long distance charges
| 94 |
Malibu
| 4,322 |
Month-to-Month
|
United States
|
4713-LZDRV
|
Churned
| 0 | 0 |
Female
| 1 |
Cable
|
34.037037, -118.705803
| 34.037037 | -118.705803 | 0 | 79.6 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 11 | 0 |
Q3
| 0 | 3 | 1 |
California
| 1 | 0 | 0 | 2 | 195.05 | 0 | 63.82 | 0 | 258.87 | 0 | 1 |
90263
|
25 | 76 | 7.31 | 0 | null | null | 53 |
Surfside
| 6,494 |
One Year
|
United States
|
4114-QMKVN
|
Stayed
| 1 | 0 |
Female
| 1 |
DSL
|
33.728273, -118.085304
| 33.728273 | -118.085304 | 1 | 68.75 | 1 | 1 | 7 | null | 1 | 1 | 0 | 1 |
Bank Withdrawal
| 1 | 174 | 0 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 0 | 56 | 3,815.4 | 110 | 409.36 | 0 | 4,334.76 | 1 | 0 |
90743
|
33 | 53 | 2.31 | 0 | null | null | 52 |
Jamestown
| 3,607 |
One Year
|
United States
|
7508-KBIMB
|
Stayed
| 1 | 1 |
Male
| 1 |
Cable
|
37.84771, -120.486589
| 37.84771 | -120.486589 | 1 | 56.25 | 0 | 3 | 7 | null | 0 | 1 | 1 | 1 |
Credit Card
| 1 | 9,559 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 24 | 1,454.25 | 0 | 55.44 | 0 | 1,509.69 | 0 | 1 |
95327
|
43 | 0 | 23.18 | 0 | null | null | 35 |
Woody
| 2,028 |
One Year
|
United States
|
7089-RKVSZ
|
Stayed
| 0 | 0 |
Male
| 0 | null |
35.710244, -118.881679
| 35.710244 | -118.881679 | 1 | 24.4 | 1 | 0 | 6 | null | 0 | 0 | 0 | 1 |
Mailed Check
| 1 | 88 | 0 |
Q3
| 1 | 5 | 0 |
California
| 0 | 0 | 0 | 8 | 203.95 | 0 | 185.44 | 0 | 389.39 | 0 | 0 |
93287
|
67 | 20 | 0 | 1 |
Competitor
|
Competitor had better devices
| 89 |
Sutter
| 3,766 |
Month-to-Month
|
United States
|
7890-VYYWG
|
Churned
| 0 | 0 |
Male
| 1 |
DSL
|
39.172777, -121.805845
| 39.172777 | -121.805845 | 1 | 36.45 | 0 | 0 | 1 |
Offer E
| 0 | 0 | 1 | 1 |
Credit Card
| 0 | 3,193 | 0 |
Q3
| 1 | 1 | 1 |
California
| 0 | 0 | 1 | 3 | 93.7 | 0 | 0 | 0 | 93.7 | 0 | 1 |
95982
|
58 | 0 | 11.74 | 0 | null | null | 38 |
Catheys Valley
| 4,879 |
Two Year
|
United States
|
3873-WOSBC
|
Stayed
| 0 | 0 |
Male
| 0 | null |
37.394411, -120.127262
| 37.394411 | -120.127262 | 1 | 25.6 | 1 | 0 | 1 |
Offer A
| 0 | 0 | 0 | 1 |
Credit Card
| 1 | 986 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 67 | 1,784.9 | 0 | 786.58 | 0 | 2,571.48 | 0 | 0 |
95306
|
23 | 73 | 48.03 | 1 |
Competitor
|
Competitor had better devices
| 91 |
Caspar
| 4,094 |
Month-to-Month
|
United States
|
2833-SLKDQ
|
Churned
| 0 | 0 |
Male
| 1 |
Cable
|
39.361283, -123.784599
| 39.361283 | -123.784599 | 0 | 45.05 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 333 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 1 | 0 | 1 | 45.05 | 0 | 48.03 | 0 | 93.08 | 1 | 1 |
95420
|
27 | 59 | 8.5 | 1 |
Competitor
|
Competitor had better devices
| 90 |
La Puente
| 5,799 |
Month-to-Month
|
United States
|
2983-ZANRP
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
34.031441, -117.936436
| 34.031441 | -117.936436 | 1 | 73.55 | 0 | 0 | 1 | null | 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 84,965 | 0 |
Q3
| 1 | 1 | 0 |
California
| 0 | 1 | 0 | 2 | 145.4 | 0 | 17 | 0 | 162.4 | 1 | 1 |
91744
|
26 | 73 | 38.99 | 0 | null | null | 30 |
Santa Cruz
| 5,656 |
Two Year
|
United States
|
2824-DXNKN
|
Stayed
| 1 | 1 |
Female
| 1 |
Cable
|
37.031404, -121.981865
| 37.031404 | -121.981865 | 1 | 71.45 | 1 | 1 | 8 |
Offer A
| 0 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 8,365 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 1 | 1 | 72 | 5,025.85 | 0 | 2,807.28 | 0 | 7,833.13 | 1 | 1 |
95065
|
54 | 0 | 8.02 | 0 | null | null | 21 |
Loleta
| 3,753 |
Month-to-Month
|
United States
|
5906-BFOZT
|
Joined
| 0 | 0 |
Male
| 0 | null |
40.665952, -124.240051
| 40.665952 | -124.240051 | 0 | 19.5 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Credit Card
| 1 | 1,447 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 1 | 19.5 | 0 | 8.02 | 0 | 27.52 | 0 | 0 |
95551
|
30 | 0 | 10 | 0 | null | null | 72 |
Madera
| 6,072 |
One Year
|
United States
|
7706-YLMQA
|
Stayed
| 0 | 0 |
Female
| 0 | null |
37.004068, -119.930027
| 37.004068 | -119.930027 | 0 | 19.7 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 49,247 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 70 | 1,341.5 | 0 | 700 | 0 | 2,041.5 | 0 | 0 |
93638
|
46 | 13 | 9.22 | 0 | null | null | 32 |
Oregon House
| 4,756 |
Month-to-Month
|
United States
|
6198-RTPMF
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
39.342587, -121.249833
| 39.342587 | -121.249833 | 1 | 92.6 | 1 | 0 | 10 |
Offer D
| 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 1,519 | 0 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 17 | 1,579.7 | 0 | 156.74 | 0 | 1,736.44 | 0 | 1 |
95962
|
67 | 6 | 45.72 | 1 |
Attitude
|
Attitude of support person
| 66 |
Los Gatos
| 2,718 |
Month-to-Month
|
United States
|
1724-BQUHA
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
37.233034, -121.947427
| 37.233034 | -121.947427 | 0 | 89.5 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 24,443 | 0 |
Q3
| 0 | 2 | 1 |
California
| 1 | 0 | 1 | 5 | 477.7 | 0 | 228.6 | 0 | 706.3 | 0 | 1 |
95032
|
29 | 59 | 47.64 | 0 | null | null | 66 |
Castro Valley
| 5,893 |
One Year
|
United States
|
6821-JPCDC
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
37.722727, -122.02157
| 37.722727 | -122.02157 | 1 | 97.05 | 0 | 0 | 4 | null | 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 13,212 | 0 |
Q3
| 1 | 5 | 0 |
California
| 1 | 1 | 1 | 48 | 4,692.95 | 0 | 2,286.72 | 0 | 6,979.67 | 1 | 1 |
94552
|
28 | 0 | 15.68 | 0 | null | null | 78 |
Kerman
| 3,629 |
Two Year
|
United States
|
5968-HYJRZ
|
Stayed
| 1 | 0 |
Male
| 0 | null |
36.727418, -120.123526
| 36.727418 | -120.123526 | 1 | 24.55 | 1 | 2 | 3 |
Offer B
| 0 | 0 | 0 | 1 |
Credit Card
| 1 | 14,062 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 47 | 1,160.45 | 0 | 736.96 | 0 | 1,897.41 | 1 | 0 |
93630
|
56 | 18 | 36.74 | 0 | null | null | 60 |
El Dorado
| 2,215 |
One Year
|
United States
|
8845-LWKGE
|
Stayed
| 1 | 1 |
Female
| 1 |
Cable
|
38.63153, -120.842609
| 38.63153 | -120.842609 | 1 | 64.5 | 0 | 1 | 4 |
Offer C
| 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 4,097 | 1 |
Q3
| 1 | 5 | 0 |
California
| 0 | 0 | 1 | 30 | 1,985.15 | 0 | 1,102.2 | 0 | 3,087.35 | 0 | 1 |
95623
|
68 | 28 | 48.43 | 0 | null | null | 33 |
Piercy
| 4,826 |
Month-to-Month
|
United States
|
7872-RDDLZ
|
Stayed
| 0 | 0 |
Female
| 1 |
DSL
|
39.955587, -123.681175
| 39.955587 | -123.681175 | 0 | 54.9 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 200 | 0 |
Q3
| 0 | 4 | 1 |
California
| 0 | 0 | 0 | 67 | 3,725.5 | 0 | 3,244.81 | 0 | 6,970.31 | 0 | 1 |
95587
|
49 | 23 | 26.58 | 0 | null | null | 26 |
Forestville
| 5,251 |
Month-to-Month
|
United States
|
4741-WWJQZ
|
Joined
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
38.499302, -122.92444
| 38.499302 | -122.92444 | 1 | 80.15 | 0 | 0 | 0 |
Offer E
| 0 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 6,216 | 1 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 2 | 194.55 | 0 | 53.16 | 0 | 247.71 | 0 | 1 |
95436
|
51 | 8 | 42.41 | 0 | null | null | 38 |
Los Angeles
| 4,834 |
Month-to-Month
|
United States
|
1219-NNDDO
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
34.039224, -118.266293
| 34.039224 | -118.266293 | 0 | 76.85 | 1 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 15,140 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 9 | 663.55 | 0 | 381.69 | 0 | 1,045.24 | 0 | 1 |
90015
|
38 | 28 | 0 | 0 | null | null | 40 |
Sherman Oaks
| 4,146 |
Two Year
|
United States
|
0361-HJRDX
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
34.147149, -118.463365
| 34.147149 | -118.463365 | 0 | 64.35 | 0 | 0 | 0 |
Offer A
| 1 | 1 | 0 | 0 |
Credit Card
| 0 | 22,085 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 68 | 4,539.6 | 130 | 0 | 0 | 4,669.6 | 0 | 0 |
91403
|
38 | 6 | 48.86 | 1 |
Competitor
|
Competitor offered higher download speeds
| 89 |
Pearblossom
| 4,738 |
Two Year
|
United States
|
5236-PERKL
|
Churned
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
34.445239, -117.894868
| 34.445239 | -117.894868 | 0 | 112.95 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 1,613 | 0 |
Q3
| 0 | 1 | 0 |
California
| 1 | 1 | 1 | 57 | 6,465 | 0 | 2,785.02 | 0 | 9,250.02 | 0 | 1 |
93553
|
48 | 6 | 11.09 | 1 |
Competitor
|
Competitor made better offer
| 89 |
San Diego
| 4,464 |
Month-to-Month
|
United States
|
4971-PUYQO
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
32.787836, -117.232357
| 32.787836 | -117.232376 | 0 | 94.55 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Mailed Check
| 1 | 46,086 | 0 |
Q3
| 0 | 2 | 0 |
California
| 1 | 1 | 1 | 27 | 2,724.6 | 0 | 299.43 | 0 | 3,024.03 | 0 | 1 |
92109
|
47 | 21 | 32.94 | 0 | null | null | 39 |
Rosemead
| 5,432 |
Month-to-Month
|
United States
|
2133-TSRRM
|
Stayed
| 1 | 1 |
Female
| 1 |
Fiber Optic
|
34.065108, -118.082791
| 34.065108 | -118.082791 | 0 | 105.35 | 0 | 3 | 0 | null | 1 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 61,623 | 0 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 1 | 34 | 3,688.6 | 110 | 1,119.96 | 0 | 4,918.56 | 0 | 0 |
91770
|
20 | 82 | 41.22 | 1 |
Dissatisfaction
|
Network reliability
| 89 |
Calistoga
| 4,800 |
One Year
|
United States
|
2157-MXBJS
|
Churned
| 0 | 1 |
Male
| 1 |
Cable
|
38.629618, -122.593216
| 38.629618 | -122.593216 | 1 | 75.3 | 1 | 0 | 1 |
Offer D
| 0 | 0 | 1 | 1 |
Credit Card
| 1 | 7,384 | 0 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 13 | 989.45 | 0 | 535.86 | 0 | 1,525.31 | 1 | 1 |
94515
|
53 | 25 | 6.2 | 0 | null | null | 66 |
Escondido
| 2,426 |
Month-to-Month
|
United States
|
7241-AJHFS
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
33.141265, -116.967221
| 33.141265 | -116.967221 | 0 | 87.65 | 1 | 0 | 0 | null | 0 | 1 | 0 | 0 |
Bank Withdrawal
| 1 | 48,690 | 1 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 32 | 2,766.4 | 150 | 198.4 | 47.87 | 3,066.93 | 0 | 0 |
92027
|
59 | 30 | 7.99 | 1 |
Other
|
Moved
| 65 |
Navarro
| 2,578 |
Month-to-Month
|
United States
|
6521-YYTYI
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
39.182916, -123.552571
| 39.182916 | -123.552571 | 0 | 93.3 | 1 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 148 | 0 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 1 | 93.3 | 0 | 7.99 | 0 | 101.29 | 0 | 1 |
95463
|
49 | 30 | 37.51 | 0 | null | null | 23 |
Nicolaus
| 5,379 |
Month-to-Month
|
United States
|
1025-FALIX
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
38.788898, -121.608624
| 38.788898 | -121.608624 | 0 | 69.05 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Credit Card
| 1 | 751 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 26 | 1,815.65 | 0 | 975.26 | 0 | 2,790.91 | 0 | 1 |
95659
|
66 | 0 | 10.48 | 0 | null | null | 55 |
Pala
| 6,136 |
Two Year
|
United States
|
3454-JFUBC
|
Stayed
| 0 | 0 |
Male
| 0 | null |
33.384345, -117.072619
| 33.384345 | -117.072619 | 0 | 20 | 0 | 0 | 0 |
Offer A
| 0 | 0 | 1 | 0 |
Credit Card
| 1 | 1,831 | 0 |
Q3
| 0 | 5 | 1 |
California
| 0 | 0 | 0 | 68 | 1,396 | 0 | 712.64 | 0 | 2,108.64 | 0 | 0 |
92059
|
21 | 41 | 15.35 | 0 | null | null | 27 |
Georgetown
| 6,114 |
Two Year
|
United States
|
8218-FFJDS
|
Stayed
| 0 | 0 |
Female
| 1 |
DSL
|
38.9386, -120.785514
| 38.9386 | -120.785514 | 1 | 86.4 | 1 | 0 | 6 | null | 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 2,723 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 72 | 6,058.95 | 0 | 1,105.2 | 0 | 7,164.15 | 1 | 1 |
95634
|
55 | 7 | 45.56 | 0 | null | null | 48 |
Macdoel
| 3,445 |
One Year
|
United States
|
5203-XEHAX
|
Stayed
| 0 | 0 |
Female
| 1 |
DSL
|
41.769709, -121.92063
| 41.769709 | -121.92063 | 0 | 64.35 | 0 | 0 | 0 | null | 1 | 1 | 0 | 0 |
Bank Withdrawal
| 1 | 816 | 0 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 0 | 34 | 2,053.05 | 0 | 1,549.04 | 46.39 | 3,555.7 | 0 | 1 |
96058
|
68 | 19 | 30.59 | 0 | null | null | 64 |
Chula Vista
| 5,775 |
Month-to-Month
|
United States
|
2615-YVMYX
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
32.605012, -116.97595
| 32.605012 | -116.97595 | 1 | 107.5 | 1 | 0 | 7 | null | 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 9,278 | 0 |
Q3
| 1 | 3 | 1 |
California
| 1 | 0 | 1 | 71 | 7,713.55 | 140 | 2,171.89 | 0 | 10,025.44 | 0 | 0 |
91915
|
39 | 0 | 36.39 | 0 | null | null | 80 |
Valley Springs
| 2,165 |
Two Year
|
United States
|
4884-LEVMQ
|
Stayed
| 0 | 0 |
Male
| 0 | null |
38.156971, -120.849231
| 38.156971 | -120.849231 | 1 | 20.45 | 0 | 0 | 10 |
Offer C
| 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 11,266 | 0 |
Q3
| 1 | 5 | 0 |
California
| 0 | 0 | 0 | 39 | 790 | 0 | 1,419.21 | 0 | 2,209.21 | 0 | 0 |
95252
|
23 | 82 | 47.68 | 1 |
Other
|
Don't know
| 65 |
Santa Monica
| 2,755 |
Month-to-Month
|
United States
|
4918-QLLIW
|
Churned
| 0 | 0 |
Male
| 1 |
DSL
|
34.005439, -118.477507
| 34.005439 | -118.477507 | 0 | 53.4 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 26,099 | 0 |
Q3
| 0 | 2 | 0 |
California
| 0 | 1 | 1 | 3 | 188.7 | 0 | 143.04 | 0 | 331.74 | 1 | 1 |
90405
|
78 | 19 | 26.19 | 0 | null | null | 35 |
Newman
| 5,527 |
Month-to-Month
|
United States
|
2378-HTWFW
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
37.343846, -121.039391
| 37.343846 | -121.039391 | 0 | 91 | 1 | 0 | 0 | null | 0 | 1 | 0 | 0 |
Credit Card
| 1 | 8,504 | 0 |
Q3
| 0 | 3 | 1 |
California
| 1 | 0 | 0 | 35 | 3,180.5 | 40 | 916.65 | 0 | 4,137.15 | 0 | 0 |
95360
|
50 | 17 | 2.05 | 0 | null | null | 60 |
Farmington
| 4,561 |
Month-to-Month
|
United States
|
0082-OQIQY
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
37.956963, -120.863055
| 37.956963 | -120.863055 | 0 | 94.2 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 596 | 1 |
Q3
| 0 | 5 | 0 |
California
| 1 | 1 | 1 | 29 | 2,607.6 | 20 | 59.45 | 0 | 2,687.05 | 0 | 0 |
95230
|
45 | 0 | 49.51 | 1 |
Attitude
|
Attitude of support person
| 91 |
Pearblossom
| 4,248 |
Month-to-Month
|
United States
|
3900-AQPHZ
|
Churned
| 0 | 0 |
Female
| 0 | null |
34.445239, -117.894868
| 34.445239 | -117.894868 | 0 | 19.9 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Mailed Check
| 1 | 1,613 | 0 |
Q3
| 0 | 2 | 0 |
California
| 0 | 0 | 0 | 1 | 19.9 | 0 | 49.51 | 0 | 69.41 | 0 | 0 |
93553
|
44 | 16 | 44.94 | 1 |
Competitor
|
Competitor had better devices
| 85 |
Merced
| 5,622 |
Month-to-Month
|
United States
|
2004-OCQXK
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
37.40122, -120.514191
| 37.40122 | -120.514191 | 0 | 81.95 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 23,100 | 0 |
Q3
| 0 | 1 | 0 |
California
| 1 | 1 | 0 | 1 | 81.95 | 0 | 44.94 | 0 | 126.89 | 0 | 1 |
95348
|
23 | 59 | 14.14 | 0 | null | null | 74 |
Glennville
| 6,101 |
One Year
|
United States
|
3324-OIRTO
|
Stayed
| 1 | 1 |
Male
| 1 |
Fiber Optic
|
35.735694, -118.738483
| 35.735694 | -118.738483 | 1 | 104.65 | 0 | 3 | 1 |
Offer A
| 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 296 | 0 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 71 | 7,288.4 | 0 | 1,003.94 | 0 | 8,292.34 | 1 | 1 |
93226
|
40 | 0 | 28.96 | 0 | null | null | 40 |
Cedarville
| 5,974 |
Two Year
|
United States
|
6582-PLFUU
|
Stayed
| 1 | 0 |
Male
| 0 | null |
41.505916, -120.152505
| 41.505916 | -120.152505 | 1 | 19.55 | 0 | 1 | 1 |
Offer B
| 0 | 0 | 0 | 1 |
Credit Card
| 1 | 857 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 51 | 1,086.75 | 0 | 1,476.96 | 0 | 2,563.71 | 0 | 0 |
96104
|
51 | 12 | 6.16 | 0 | null | null | 29 |
Petaluma
| 4,176 |
One Year
|
United States
|
0440-MOGPM
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
38.235021, -122.557332
| 38.235021 | -122.557332 | 0 | 80.55 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 35,419 | 0 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 41 | 3,263.9 | 0 | 252.56 | 0 | 3,516.46 | 0 | 1 |
94954
|
56 | 14 | 23.89 | 1 |
Competitor
|
Competitor had better devices
| 85 |
Newport Beach
| 4,846 |
Month-to-Month
|
United States
|
1809-DMJHQ
|
Churned
| 1 | 0 |
Female
| 1 |
DSL
|
33.634626, -117.874882
| 33.634626 | -117.874882 | 0 | 46 | 0 | 1 | 0 | null | 0 | 0 | 0 | 0 |
Mailed Check
| 1 | 28,687 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 0 | 0 | 5 | 221.7 | 0 | 119.45 | 0 | 341.15 | 0 | 1 |
92660
|
47 | 4 | 41.38 | 0 | null | null | 32 |
Diamond Springs
| 4,226 |
One Year
|
United States
|
2065-MMKGR
|
Stayed
| 0 | 0 |
Female
| 1 |
DSL
|
38.683605, -120.811852
| 38.683605 | -120.811852 | 0 | 71 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Credit Card
| 1 | 4,426 | 0 |
Q3
| 0 | 5 | 0 |
California
| 1 | 1 | 1 | 29 | 2,080.1 | 0 | 1,200.02 | 0 | 3,280.12 | 0 | 1 |
95619
|
62 | 0 | 24.57 | 0 | null | null | 59 |
Berkeley
| 3,302 |
One Year
|
United States
|
7026-YMSBE
|
Stayed
| 0 | 0 |
Male
| 0 | null |
37.871416, -122.246597
| 37.871416 | -122.246597 | 0 | 19.7 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Mailed Check
| 1 | 21,205 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 30 | 625.05 | 0 | 737.1 | 0 | 1,362.15 | 0 | 0 |
94704
|
39 | 30 | 6.05 | 0 | null | null | 54 |
Montrose
| 6,212 |
Two Year
|
United States
|
5997-OPVFA
|
Stayed
| 0 | 1 |
Male
| 1 |
Cable
|
34.2112, -118.230625
| 34.2112 | -118.230625 | 1 | 89.05 | 1 | 0 | 7 |
Offer A
| 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 7,527 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 72 | 6,254.45 | 0 | 435.6 | 0 | 6,690.05 | 0 | 1 |
91020
|
53 | 19 | 16.34 | 0 | null | null | 38 |
Scotts Valley
| 4,196 |
Month-to-Month
|
United States
|
3920-HIHMQ
|
Stayed
| 1 | 0 |
Female
| 1 |
DSL
|
37.070177, -122.010077
| 37.070177 | -122.010077 | 0 | 49.5 | 1 | 1 | 0 | null | 0 | 0 | 1 | 0 |
Credit Card
| 1 | 14,574 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 26 | 1,265.65 | 150 | 424.84 | 0 | 1,840.49 | 0 | 0 |
95066
|
74 | 7 | 8.81 | 0 | null | null | 56 |
Westlake Village
| 4,556 |
Two Year
|
United States
|
5019-GQVCR
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
34.130992, -118.894673
| 34.130992 | -118.894673 | 0 | 84.85 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 18,735 | 0 |
Q3
| 0 | 4 | 1 |
California
| 0 | 0 | 1 | 43 | 3,645.6 | 0 | 378.83 | 0 | 4,024.43 | 0 | 1 |
91361
|
63 | 10 | 13.18 | 0 | null | null | 68 |
Perris
| 3,235 |
Month-to-Month
|
United States
|
1208-NBVFH
|
Stayed
| 1 | 1 |
Male
| 1 |
Cable
|
33.787298, -117.320676
| 33.787298 | -117.320676 | 1 | 49.6 | 0 | 1 | 5 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 36,817 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 20 | 939.8 | 0 | 263.6 | 0 | 1,203.4 | 0 | 1 |
92570
|
29 | 59 | 44.7 | 0 | null | null | 68 |
Manteca
| 4,844 |
One Year
|
United States
|
0725-CXOTM
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
37.750822, -121.238423
| 37.750822 | -121.238423 | 0 | 89.65 | 1 | 0 | 0 | null | 0 | 1 | 1 | 0 |
Credit Card
| 1 | 19,867 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 36 | 3,348.1 | 0 | 1,609.2 | 0 | 4,957.3 | 1 | 1 |
95337
|
37 | 8 | 16.64 | 0 | null | null | 29 |
Reedley
| 5,029 |
One Year
|
United States
|
7975-TZMLR
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
36.636638, -119.421842
| 36.636638 | -119.421842 | 0 | 103.1 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 25,923 | 0 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 1 | 47 | 4,889.3 | 0 | 782.08 | 0 | 5,671.38 | 0 | 1 |
93654
|
41 | 16 | 36.44 | 1 |
Attitude
|
Attitude of service provider
| 75 |
Piru
| 5,554 |
Month-to-Month
|
United States
|
7180-PISOG
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
34.432843, -118.730106
| 34.432843 | -118.730106 | 1 | 74.5 | 1 | 0 | 0 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 1,459 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 1 | 74.5 | 0 | 36.44 | 0 | 110.94 | 0 | 1 |
93040
|
40 | 30 | 35.87 | 1 |
Other
|
Don't know
| 78 |
Seeley
| 6,006 |
Month-to-Month
|
United States
|
8624-GIOUT
|
Churned
| 0 | 0 |
Female
| 1 |
DSL
|
32.790282, -115.689559
| 32.790282 | -115.689559 | 0 | 59.75 | 1 | 0 | 0 |
Offer B
| 1 | 1 | 1 | 0 |
Credit Card
| 1 | 1,632 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 0 | 0 | 49 | 2,934.3 | 0 | 1,757.63 | 0 | 4,691.93 | 0 | 1 |
92273
|
75 | 5 | 28.5 | 0 | null | null | 66 |
Temecula
| 4,680 |
Two Year
|
United States
|
2878-RMWXY
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
33.475493, -117.219551
| 33.475493 | -117.219551 | 1 | 102.65 | 1 | 0 | 5 | null | 1 | 1 | 1 | 1 |
Credit Card
| 1 | 3,070 | 0 |
Q3
| 1 | 3 | 1 |
California
| 1 | 0 | 0 | 72 | 7,550.3 | 0 | 2,052 | 0 | 9,602.3 | 0 | 1 |
92590
|
46 | 0 | 2.74 | 0 | null | null | 29 |
San Mateo
| 3,366 |
Month-to-Month
|
United States
|
0347-UBKUZ
|
Stayed
| 0 | 0 |
Female
| 0 | null |
37.556094, -122.272437
| 37.556094 | -122.272437 | 0 | 19.9 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Mailed Check
| 1 | 31,882 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 15 | 320.45 | 0 | 41.1 | 0 | 361.55 | 0 | 0 |
94404
|
78 | 3 | 12.26 | 0 | null | null | 29 |
Laytonville
| 4,964 |
Two Year
|
United States
|
7005-CYUIL
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
39.806141, -123.531098
| 39.806141 | -123.531098 | 1 | 99.4 | 0 | 0 | 2 |
Offer A
| 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 2,706 | 1 |
Q3
| 1 | 3 | 1 |
California
| 0 | 0 | 1 | 71 | 7,168.25 | 0 | 870.46 | 0 | 8,038.71 | 0 | 1 |
95454
|
31 | 21 | 24.14 | 1 |
Price
|
Lack of affordable download/upload speed
| 81 |
Burbank
| 3,493 |
Month-to-Month
|
United States
|
2025-JKFWI
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
34.188339, -118.300942
| 34.188339 | -118.300942 | 0 | 99 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Credit Card
| 1 | 18,112 | 1 |
Q3
| 0 | 1 | 0 |
California
| 1 | 1 | 1 | 13 | 1,301.7 | 0 | 313.82 | 0 | 1,615.52 | 0 | 1 |
91501
|
27 | 52 | 42.51 | 0 | null | null | 53 |
Fresno
| 4,830 |
Month-to-Month
|
United States
|
6092-QZVPP
|
Stayed
| 0 | 1 |
Male
| 1 |
Cable
|
36.799648, -119.801247
| 36.799648 | -119.801247 | 0 | 79.2 | 0 | 0 | 0 |
Offer C
| 0 | 1 | 1 | 0 |
Credit Card
| 1 | 26,580 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 36 | 2,854.95 | 40 | 1,530.36 | 0 | 4,425.31 | 1 | 0 |
93704
|
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