Age
int64 19
80
| Avg Monthly GB Download
int64 0
85
| Avg Monthly Long Distance Charges
float64 0
50
| Churn
int64 0
1
| Churn Category
stringclasses 5
values | Churn Reason
stringclasses 20
values | Churn Score
int64 5
96
| City
stringlengths 3
22
| CLTV
int64 2k
6.5k
| Contract
stringclasses 3
values | Country
stringclasses 1
value | Customer ID
stringlengths 10
10
| Customer Status
stringclasses 3
values | Dependents
int64 0
1
| Device Protection Plan
int64 0
1
| Gender
stringclasses 2
values | Internet Service
int64 0
1
| Internet Type
stringclasses 3
values | Lat Long
stringlengths 18
22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
int64 0
11
| Offer
stringclasses 5
values | Online Backup
int64 0
1
| Online Security
int64 0
1
| Paperless Billing
int64 0
1
| Partner
int64 0
1
| Payment Method
stringclasses 3
values | Phone Service
int64 0
1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
stringclasses 1
value | Referred a Friend
int64 0
1
| Satisfaction Score
int64 1
5
| Senior Citizen
int64 0
1
| State
stringclasses 1
value | Streaming Movies
int64 0
1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
float64 21.4
12k
| Under 30
int64 0
1
| Unlimited Data
int64 0
1
| Zip Code
stringlengths 5
5
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
40
| 29
| 0
| 0
| null | null | 76
|
Cambria
| 5,224
|
Two Year
|
United States
|
0114-IGABW
|
Stayed
| 0
| 1
|
Female
| 1
|
Cable
|
35.591387, -121.032256
| 35.591387
| -121.032256
| 1
| 58.25
| 0
| 0
| 2
|
Offer A
| 1
| 0
| 0
| 1
|
Bank Withdrawal
| 0
| 6,526
| 1
|
Q3
| 1
| 5
| 0
|
California
| 1
| 1
| 1
| 71
| 4,145.9
| 0
| 0
| 0
| 4,145.9
| 0
| 1
|
93428
|
41
| 6
| 30.04
| 0
| null | null | 75
|
Glendora
| 3,565
|
Month-to-Month
|
United States
|
4452-QIIEB
|
Stayed
| 0
| 0
|
Male
| 1
|
DSL
|
34.119363, -117.855059
| 34.119363
| -117.855059
| 0
| 43.9
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 0
| 0
|
Credit Card
| 1
| 25,135
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 7
| 278.4
| 0
| 210.28
| 0
| 488.68
| 0
| 1
|
91740
|
47
| 53
| 26.35
| 0
| null | null | 49
|
Tecate
| 4,667
|
Two Year
|
United States
|
2885-HIJDH
|
Stayed
| 1
| 1
|
Male
| 1
|
DSL
|
32.587557, -116.636816
| 32.587557
| -116.636816
| 1
| 86.9
| 1
| 3
| 9
| null | 0
| 1
| 0
| 1
|
Bank Withdrawal
| 1
| 91
| 1
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 1
| 69
| 6,194.1
| 0
| 1,818.15
| 0
| 8,012.25
| 0
| 1
|
91980
|
50
| 17
| 14.35
| 0
| null | null | 25
|
Mountain View
| 2,650
|
Month-to-Month
|
United States
|
3370-HXOPH
|
Joined
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
37.388349, -122.075299
| 37.388349
| -122.075299
| 0
| 76.1
| 1
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 13,483
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 3
| 257.6
| 0
| 43.05
| 0
| 300.65
| 0
| 1
|
94041
|
33
| 10
| 29.03
| 0
| null | null | 67
|
Fort Irwin
| 3,916
|
Month-to-Month
|
United States
|
0508-OOLTO
|
Joined
| 1
| 0
|
Female
| 1
|
Fiber Optic
|
35.349241, -116.770281
| 35.349241
| -116.770281
| 1
| 71.65
| 0
| 1
| 5
| null | 0
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 9,465
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 2
| 135.75
| 0
| 58.06
| 0
| 193.81
| 0
| 1
|
92310
|
21
| 59
| 14.86
| 0
| null | null | 70
|
Twin Bridges
| 5,308
|
Two Year
|
United States
|
5680-LQOGP
|
Stayed
| 0
| 1
|
Female
| 1
|
Cable
|
38.805481, -120.13287
| 38.805481
| -120.13287
| 0
| 82.45
| 0
| 0
| 0
|
Offer A
| 1
| 1
| 1
| 0
|
Credit Card
| 1
| 25
| 1
|
Q3
| 0
| 3
| 0
|
California
| 1
| 1
| 1
| 68
| 5,646.6
| 90
| 1,010.48
| 0
| 6,747.08
| 1
| 0
|
95735
|
63
| 26
| 5.65
| 0
| null | null | 67
|
San Joaquin
| 3,476
|
Month-to-Month
|
United States
|
3192-LNKRK
|
Stayed
| 1
| 1
|
Male
| 1
|
Fiber Optic
|
36.600193, -120.153393
| 36.600193
| -120.153393
| 1
| 84.05
| 0
| 1
| 10
| null | 0
| 0
| 1
| 1
|
Credit Card
| 1
| 4,318
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 1
| 34
| 2,909.95
| 0
| 192.1
| 0
| 3,102.05
| 0
| 1
|
93660
|
71
| 6
| 21.67
| 1
|
Other
|
Moved
| 77
|
San Jose
| 5,271
|
One Year
|
United States
|
2634-HCZGT
|
Churned
| 0
| 0
|
Male
| 1
|
Cable
|
37.327069, -121.916819
| 37.327069
| -121.916819
| 1
| 60.05
| 1
| 0
| 1
| null | 0
| 1
| 1
| 1
|
Bank Withdrawal
| 1
| 27,023
| 1
|
Q3
| 1
| 1
| 1
|
California
| 0
| 0
| 0
| 53
| 3,229.65
| 100
| 1,148.51
| 0
| 4,478.16
| 0
| 0
|
95126
|
24
| 76
| 49.61
| 0
| null | null | 79
|
Carmel By The Sea
| 4,705
|
One Year
|
United States
|
5049-MUBWG
|
Stayed
| 0
| 0
|
Male
| 1
|
DSL
|
36.554618, -121.922239
| 36.554618
| -121.922239
| 0
| 75
| 0
| 0
| 0
| null | 0
| 1
| 0
| 0
|
Bank Withdrawal
| 1
| 2,966
| 1
|
Q3
| 0
| 3
| 0
|
California
| 1
| 1
| 1
| 26
| 1,908.35
| 0
| 1,289.86
| 0
| 3,198.21
| 1
| 1
|
93921
|
46
| 3
| 0
| 1
|
Competitor
|
Competitor had better devices
| 76
|
San Francisco
| 2,734
|
Month-to-Month
|
United States
|
3538-WZPHD
|
Churned
| 0
| 0
|
Male
| 1
|
Cable
|
37.736535, -122.45732
| 37.736535
| -122.45732
| 0
| 29.6
| 0
| 0
| 0
|
Offer E
| 1
| 0
| 1
| 0
|
Bank Withdrawal
| 0
| 20,643
| 0
|
Q3
| 0
| 1
| 0
|
California
| 0
| 0
| 0
| 3
| 79.45
| 0
| 0
| 0
| 79.45
| 0
| 1
|
94127
|
20
| 0
| 38.97
| 0
| null | null | 77
|
San Lorenzo
| 2,616
|
Month-to-Month
|
United States
|
4430-YHXGG
|
Stayed
| 1
| 0
|
Female
| 0
| null |
37.676249, -122.132415
| 37.676249
| -122.132415
| 0
| 25.45
| 1
| 3
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Credit Card
| 1
| 26,240
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 4
| 84.2
| 0
| 155.88
| 0
| 240.08
| 1
| 0
|
94580
|
20
| 26
| 34.14
| 1
|
Competitor
|
Competitor had better devices
| 89
|
Santa Barbara
| 5,720
|
Month-to-Month
|
United States
|
7207-RMRDB
|
Churned
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
34.437945, -119.77191
| 34.437945
| -119.77191
| 1
| 105.5
| 1
| 0
| 7
| null | 1
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 15,757
| 0
|
Q3
| 1
| 1
| 0
|
California
| 1
| 1
| 1
| 65
| 6,985.65
| 0
| 2,219.1
| 0
| 9,204.75
| 1
| 1
|
93110
|
21
| 30
| 42.98
| 1
|
Dissatisfaction
|
Service dissatisfaction
| 87
|
San Mateo
| 4,626
|
Month-to-Month
|
United States
|
2150-UWTFY
|
Churned
| 1
| 1
|
Female
| 1
|
DSL
|
37.556634, -122.317723
| 37.556634
| -122.317723
| 1
| 61.15
| 0
| 3
| 1
|
Offer D
| 1
| 1
| 0
| 1
|
Credit Card
| 1
| 23,393
| 0
|
Q3
| 1
| 1
| 0
|
California
| 0
| 0
| 0
| 22
| 1,422.05
| 80
| 945.56
| 0
| 2,447.61
| 1
| 0
|
94402
|
48
| 0
| 4.09
| 0
| null | null | 31
|
Reedley
| 2,507
|
Month-to-Month
|
United States
|
3090-QFUVD
|
Joined
| 0
| 0
|
Female
| 0
| null |
36.636638, -119.421842
| 36.636638
| -119.421842
| 0
| 20.3
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Credit Card
| 1
| 25,923
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 1
| 20.3
| 0
| 4.09
| 0
| 24.39
| 0
| 0
|
93654
|
62
| 0
| 36.16
| 0
| null | null | 43
|
Culver City
| 2,654
|
Two Year
|
United States
|
3978-YNKDD
|
Stayed
| 1
| 0
|
Male
| 0
| null |
34.019323, -118.391902
| 34.019323
| -118.391902
| 0
| 20.85
| 0
| 2
| 0
| null | 0
| 0
| 0
| 0
|
Credit Card
| 1
| 15,195
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 19
| 467.5
| 0
| 687.04
| 0
| 1,154.54
| 0
| 0
|
90232
|
30
| 76
| 12.59
| 0
| null | null | 25
|
Angelus Oaks
| 3,477
|
Month-to-Month
|
United States
|
2181-UAESM
|
Joined
| 0
| 1
|
Male
| 1
|
Cable
|
34.1678, -116.86433
| 34.1678
| -116.86433
| 0
| 53.45
| 0
| 0
| 0
| null | 0
| 1
| 0
| 0
|
Bank Withdrawal
| 1
| 301
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 2
| 119.5
| 0
| 25.18
| 0
| 144.68
| 0
| 1
|
92305
|
47
| 6
| 1.13
| 1
|
Price
|
Price too high
| 80
|
South Lake Tahoe
| 5,086
|
Month-to-Month
|
United States
|
9725-SCPZG
|
Churned
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
38.911577, -120.106169
| 38.911577
| -120.106169
| 0
| 90.85
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 33,038
| 0
|
Q3
| 0
| 3
| 0
|
California
| 1
| 1
| 1
| 1
| 90.85
| 0
| 1.13
| 0
| 91.98
| 0
| 1
|
96150
|
48
| 30
| 47.45
| 1
|
Competitor
|
Competitor had better devices
| 73
|
Summerland
| 4,722
|
Month-to-Month
|
United States
|
9578-VRMNM
|
Churned
| 0
| 1
|
Female
| 1
|
DSL
|
34.420998, -119.60137
| 34.420998
| -119.60137
| 0
| 65.2
| 1
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Credit Card
| 1
| 576
| 0
|
Q3
| 0
| 1
| 0
|
California
| 1
| 1
| 0
| 16
| 1,043.35
| 0
| 759.2
| 0
| 1,802.55
| 0
| 1
|
93067
|
61
| 30
| 21.84
| 0
| null | null | 25
|
Whitmore
| 4,703
|
Two Year
|
United States
|
0562-FGDCR
|
Stayed
| 1
| 0
|
Female
| 1
|
DSL
|
40.637105, -121.906949
| 40.637105
| -121.906949
| 1
| 74.55
| 1
| 3
| 9
| null | 1
| 1
| 0
| 1
|
Credit Card
| 1
| 843
| 1
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 1
| 72
| 5,430.65
| 0
| 1,572.48
| 0
| 7,003.13
| 0
| 1
|
96096
|
52
| 19
| 6.85
| 0
| null | null | 48
|
Hanford
| 4,463
|
Two Year
|
United States
|
3913-FCUUW
|
Stayed
| 1
| 1
|
Female
| 1
|
DSL
|
36.29223, -119.622676
| 36.29223
| -119.622676
| 1
| 70.45
| 1
| 1
| 8
|
Offer A
| 1
| 1
| 1
| 1
|
Bank Withdrawal
| 1
| 53,204
| 1
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 72
| 5,165.7
| 0
| 493.2
| 0
| 5,658.9
| 0
| 1
|
93230
|
22
| 27
| 0
| 0
| null | null | 29
|
Graton
| 4,283
|
Two Year
|
United States
|
1936-CZAKF
|
Stayed
| 0
| 0
|
Male
| 1
|
Cable
|
38.434362, -122.86891
| 38.434362
| -122.86891
| 1
| 49.65
| 0
| 0
| 8
| null | 1
| 0
| 0
| 1
|
Credit Card
| 0
| 390
| 0
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 1
| 49
| 2,409.9
| 0
| 0
| 0
| 2,409.9
| 1
| 1
|
95444
|
24
| 73
| 39.92
| 0
| null | null | 22
|
Oak Park
| 2,165
|
Month-to-Month
|
United States
|
6496-JDSSB
|
Stayed
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
34.19225, -118.776874
| 34.19225
| -118.776874
| 0
| 80
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 14,814
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 1
| 8
| 624.6
| 0
| 319.36
| 0
| 943.96
| 1
| 1
|
91377
|
30
| 0
| 8.21
| 0
| null | null | 59
|
Montclair
| 5,409
|
Two Year
|
United States
|
7014-ZZXAW
|
Stayed
| 0
| 0
|
Female
| 0
| null |
34.072121, -117.698319
| 34.072121
| -117.698319
| 1
| 24.25
| 1
| 0
| 1
| null | 0
| 0
| 1
| 1
|
Credit Card
| 1
| 34,447
| 0
|
Q3
| 1
| 5
| 0
|
California
| 0
| 0
| 0
| 71
| 1,732.95
| 0
| 582.91
| 0
| 2,315.86
| 0
| 0
|
91763
|
44
| 3
| 10.13
| 0
| null | null | 79
|
Scott Bar
| 4,120
|
One Year
|
United States
|
2927-QRRQV
|
Stayed
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
41.737962, -123.07557
| 41.737962
| -123.07557
| 1
| 94.65
| 1
| 0
| 1
|
Offer B
| 1
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 88
| 0
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 1
| 46
| 4,312.5
| 0
| 465.98
| 0
| 4,778.48
| 0
| 1
|
96085
|
44
| 53
| 0
| 0
| null | null | 69
|
San Simeon
| 5,880
|
Month-to-Month
|
United States
|
5156-UMKOW
|
Joined
| 1
| 0
|
Female
| 1
|
DSL
|
35.746484, -121.223355
| 35.746484
| -121.223355
| 0
| 29.65
| 0
| 3
| 0
| null | 1
| 0
| 0
| 0
|
Mailed Check
| 0
| 471
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 3
| 90.05
| 0
| 0
| 0
| 90.05
| 0
| 1
|
93452
|
80
| 18
| 0
| 1
|
Other
|
Moved
| 75
|
Lucerne
| 2,061
|
Month-to-Month
|
United States
|
5180-UCIIQ
|
Churned
| 1
| 0
|
Male
| 1
|
Cable
|
39.141934, -122.770679
| 39.141934
| -122.770679
| 1
| 40.05
| 0
| 2
| 5
| null | 0
| 1
| 0
| 1
|
Mailed Check
| 0
| 3,002
| 0
|
Q3
| 1
| 1
| 1
|
California
| 1
| 0
| 0
| 22
| 880.2
| 0
| 0
| 0
| 880.2
| 0
| 1
|
95458
|
56
| 0
| 2.15
| 0
| null | null | 24
|
Ivanhoe
| 3,078
|
Month-to-Month
|
United States
|
2085-JVGAD
|
Stayed
| 0
| 0
|
Male
| 0
| null |
36.385818, -119.224243
| 36.385818
| -119.224243
| 1
| 20.35
| 0
| 0
| 3
| null | 0
| 0
| 0
| 1
|
Bank Withdrawal
| 1
| 4,517
| 0
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 0
| 37
| 697.65
| 0
| 79.55
| 45.07
| 732.13
| 0
| 0
|
93235
|
60
| 26
| 49.61
| 0
| null | null | 39
|
Oceanside
| 4,446
|
One Year
|
United States
|
2758-RNWXS
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
33.351059, -117.420557
| 33.351059
| -117.420557
| 0
| 89.2
| 0
| 0
| 0
|
Offer C
| 0
| 1
| 1
| 0
|
Bank Withdrawal
| 1
| 98,239
| 1
|
Q3
| 0
| 4
| 0
|
California
| 1
| 1
| 0
| 35
| 3,251.3
| 0
| 1,736.35
| 0
| 4,987.65
| 0
| 1
|
92054
|
40
| 20
| 38.32
| 0
| null | null | 65
|
Hinkley
| 5,877
|
Month-to-Month
|
United States
|
1310-QRITU
|
Stayed
| 0
| 0
|
Female
| 1
|
DSL
|
34.983808, -117.239306
| 34.983808
| -117.239306
| 0
| 50.3
| 1
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 1,933
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 18
| 913.3
| 0
| 689.76
| 0
| 1,603.06
| 0
| 1
|
92347
|
22
| 52
| 14.75
| 0
| null | null | 56
|
Santa Rosa
| 4,271
|
Month-to-Month
|
United States
|
5339-TJFEK
|
Stayed
| 1
| 0
|
Male
| 1
|
Fiber Optic
|
38.394091, -122.739814
| 38.394091
| -122.739814
| 1
| 105.5
| 1
| 1
| 8
|
Offer B
| 1
| 1
| 1
| 1
|
Bank Withdrawal
| 1
| 30,876
| 0
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 1
| 62
| 6,487.2
| 150
| 914.5
| 0
| 7,551.7
| 1
| 0
|
95407
|
45
| 0
| 30.07
| 1
|
Attitude
|
Attitude of support person
| 67
|
San Dimas
| 2,687
|
Month-to-Month
|
United States
|
2484-DGXPZ
|
Churned
| 0
| 0
|
Female
| 0
| null |
34.102119, -117.815532
| 34.102119
| -117.815532
| 1
| 19.55
| 0
| 0
| 1
| null | 0
| 0
| 1
| 1
|
Credit Card
| 1
| 33,878
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 31
| 658.95
| 0
| 932.17
| 0
| 1,591.12
| 0
| 0
|
91773
|
35
| 53
| 45.61
| 0
| null | null | 33
|
Palo Alto
| 3,202
|
Month-to-Month
|
United States
|
4316-XCSLJ
|
Stayed
| 1
| 0
|
Male
| 1
|
DSL
|
37.444314, -122.149996
| 37.444314
| -122.149996
| 0
| 50.3
| 0
| 3
| 0
| null | 0
| 1
| 1
| 0
|
Credit Card
| 1
| 16,198
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 17
| 846.8
| 0
| 775.37
| 0
| 1,622.17
| 0
| 1
|
94301
|
61
| 16
| 44.97
| 0
| null | null | 56
|
Coarsegold
| 5,755
|
Month-to-Month
|
United States
|
0641-EVBOJ
|
Joined
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
37.212191, -119.749323
| 37.212191
| -119.749323
| 0
| 82.3
| 0
| 0
| 0
| null | 0
| 1
| 1
| 0
|
Credit Card
| 1
| 9,395
| 1
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 3
| 214.4
| 20
| 134.91
| 0
| 369.31
| 0
| 0
|
93614
|
48
| 0
| 34.79
| 0
| null | null | 45
|
Long Beach
| 3,040
|
Two Year
|
United States
|
8966-KZXXA
|
Stayed
| 1
| 0
|
Male
| 0
| null |
33.830099, -118.182239
| 33.830099
| -118.182239
| 1
| 25.1
| 1
| 1
| 9
| null | 0
| 0
| 0
| 1
|
Credit Card
| 1
| 31,556
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 36
| 930.95
| 0
| 1,252.44
| 0
| 2,183.39
| 0
| 0
|
90807
|
21
| 42
| 1.28
| 0
| null | null | 57
|
Los Angeles
| 2,142
|
Month-to-Month
|
United States
|
5405-ZMYXQ
|
Stayed
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
34.049841, -118.33846
| 34.049841
| -118.33846
| 0
| 74.6
| 1
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Credit Card
| 1
| 67,520
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 8
| 548.9
| 0
| 10.24
| 0
| 559.14
| 1
| 1
|
90019
|
63
| 0
| 10.46
| 0
| null | null | 69
|
Morongo Valley
| 6,059
|
Two Year
|
United States
|
3810-PJUHR
|
Stayed
| 1
| 0
|
Male
| 0
| null |
34.097863, -116.594561
| 34.097863
| -116.594561
| 1
| 25.35
| 1
| 1
| 6
|
Offer A
| 0
| 0
| 0
| 1
|
Credit Card
| 1
| 3,499
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 70
| 1,715.15
| 0
| 732.2
| 0
| 2,447.35
| 0
| 0
|
92256
|
25
| 71
| 33.88
| 1
|
Other
|
Don't know
| 82
|
Redway
| 4,495
|
Two Year
|
United States
|
9053-JZFKV
|
Churned
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
40.142256, -123.852927
| 40.142256
| -123.852927
| 0
| 116.2
| 1
| 0
| 0
|
Offer A
| 1
| 1
| 0
| 0
|
Credit Card
| 1
| 1,851
| 1
|
Q3
| 0
| 2
| 0
|
California
| 1
| 1
| 1
| 67
| 7,752.3
| 0
| 2,269.96
| 0
| 10,022.26
| 1
| 1
|
95560
|
31
| 9
| 0
| 1
|
Competitor
|
Competitor made better offer
| 70
|
Temecula
| 4,909
|
Month-to-Month
|
United States
|
5261-QSHQM
|
Churned
| 0
| 0
|
Female
| 1
|
DSL
|
33.507255, -117.029473
| 33.507255
| -117.029473
| 0
| 24.45
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 0
| 46,171
| 0
|
Q3
| 0
| 1
| 0
|
California
| 0
| 0
| 0
| 4
| 86.6
| 0
| 0
| 0
| 86.6
| 0
| 1
|
92592
|
64
| 9
| 13.64
| 1
|
Competitor
|
Competitor made better offer
| 70
|
San Diego
| 5,148
|
Month-to-Month
|
United States
|
4373-MAVJG
|
Churned
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
32.825086, -117.199424
| 32.825086
| -117.199424
| 1
| 90.9
| 1
| 0
| 1
|
Offer D
| 1
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 51,213
| 0
|
Q3
| 1
| 2
| 0
|
California
| 1
| 1
| 0
| 14
| 1,259
| 0
| 190.96
| 0
| 1,449.96
| 0
| 1
|
92117
|
33
| 9
| 47.89
| 0
| null | null | 61
|
San Jose
| 3,981
|
Month-to-Month
|
United States
|
3312-UUMZW
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
37.311088, -121.961786
| 37.311088
| -121.961786
| 1
| 98.85
| 1
| 0
| 3
| null | 1
| 0
| 1
| 1
|
Credit Card
| 1
| 29,914
| 0
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 1
| 32
| 3,145.9
| 0
| 1,532.48
| 0
| 4,678.38
| 0
| 1
|
95117
|
49
| 0
| 2.85
| 0
| null | null | 21
|
Modesto
| 5,566
|
Month-to-Month
|
United States
|
2220-IAHLS
|
Joined
| 0
| 0
|
Female
| 0
| null |
37.716186, -121.025836
| 37.716186
| -121.025836
| 0
| 19.4
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Credit Card
| 1
| 26,055
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 1
| 19.4
| 0
| 2.85
| 0
| 22.25
| 0
| 0
|
95356
|
24
| 0
| 20.29
| 0
| null | null | 62
|
Mountain View
| 3,926
|
Month-to-Month
|
United States
|
2428-ZMCTB
|
Stayed
| 0
| 0
|
Male
| 0
| null |
37.380662, -122.086022
| 37.380662
| -122.086022
| 0
| 19.75
| 0
| 0
| 0
|
Offer D
| 0
| 0
| 0
| 0
|
Credit Card
| 1
| 32,143
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 10
| 208.25
| 0
| 202.9
| 0
| 411.15
| 1
| 0
|
94040
|
56
| 10
| 30.35
| 0
| null | null | 75
|
Fallbrook
| 2,444
|
Month-to-Month
|
United States
|
5175-WLYXL
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
33.362575, -117.299644
| 33.362575
| -117.299644
| 0
| 78.85
| 1
| 0
| 0
|
Offer D
| 1
| 0
| 1
| 0
|
Credit Card
| 1
| 42,239
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 22
| 1,600.25
| 50
| 667.7
| 0
| 2,317.95
| 0
| 0
|
92028
|
55
| 9
| 33.37
| 0
| null | null | 67
|
Clements
| 5,115
|
Two Year
|
United States
|
6870-ZWMNX
|
Stayed
| 0
| 1
|
Male
| 1
|
DSL
|
38.227285, -121.02789
| 38.227285
| -121.02789
| 1
| 76.1
| 1
| 0
| 4
|
Offer A
| 1
| 0
| 0
| 1
|
Credit Card
| 1
| 722
| 1
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 1
| 70
| 5,264.25
| 110
| 2,335.9
| 0
| 7,710.15
| 0
| 0
|
95227
|
38
| 25
| 32.22
| 0
| null | null | 25
|
Barstow
| 6,378
|
Two Year
|
United States
|
2984-TBYKU
|
Stayed
| 1
| 1
|
Male
| 1
|
Fiber Optic
|
34.965648, -117.001509
| 34.965648
| -117.001509
| 1
| 104.9
| 1
| 3
| 6
|
Offer A
| 1
| 1
| 1
| 1
|
Credit Card
| 1
| 31,293
| 1
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 0
| 72
| 7,732.65
| 0
| 2,319.84
| 0
| 10,052.49
| 0
| 1
|
92311
|
77
| 25
| 30.11
| 0
| null | null | 26
|
Forks Of Salmon
| 4,140
|
Two Year
|
United States
|
3223-DWFIO
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
41.232128, -123.194748
| 41.232128
| -123.194748
| 0
| 69.35
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 170
| 0
|
Q3
| 0
| 3
| 1
|
California
| 0
| 0
| 0
| 4
| 261.65
| 0
| 120.44
| 0
| 382.09
| 0
| 1
|
96031
|
57
| 11
| 11.32
| 0
| null | null | 69
|
Aliso Viejo
| 4,131
|
One Year
|
United States
|
5753-QQWPW
|
Stayed
| 0
| 0
|
Female
| 1
|
DSL
|
33.571259, -117.731917
| 33.571259
| -117.731917
| 0
| 59.9
| 0
| 0
| 0
|
Offer C
| 1
| 1
| 1
| 0
|
Bank Withdrawal
| 1
| 41,237
| 1
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 28
| 1,654.7
| 0
| 316.96
| 0
| 1,971.66
| 0
| 1
|
92656
|
64
| 0
| 23.81
| 0
| null | null | 56
|
Rio Oso
| 6,019
|
Two Year
|
United States
|
9337-SRRNI
|
Stayed
| 1
| 0
|
Male
| 0
| null |
38.954144, -121.482536
| 38.954144
| -121.482536
| 0
| 25.3
| 1
| 3
| 0
|
Offer A
| 0
| 0
| 1
| 0
|
Credit Card
| 1
| 947
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 66
| 1,673.8
| 0
| 1,571.46
| 0
| 3,245.26
| 0
| 0
|
95674
|
44
| 13
| 15.76
| 0
| null | null | 21
|
North Hills
| 2,451
|
Month-to-Month
|
United States
|
8710-YGLWG
|
Joined
| 0
| 0
|
Male
| 1
|
DSL
|
34.238802, -118.482296
| 34.238802
| -118.482296
| 0
| 44.9
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Credit Card
| 1
| 57,017
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 1
| 44.9
| 0
| 15.76
| 0
| 60.66
| 0
| 1
|
91343
|
21
| 71
| 14.6
| 1
|
Dissatisfaction
|
Product dissatisfaction
| 76
|
La Habra
| 4,415
|
Month-to-Month
|
United States
|
0404-SWRVG
|
Churned
| 1
| 0
|
Male
| 1
|
Fiber Optic
|
33.940619, -117.9513
| 33.940619
| -117.9513
| 0
| 74.4
| 1
| 2
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 67,354
| 0
|
Q3
| 0
| 1
| 0
|
California
| 0
| 1
| 0
| 3
| 229.55
| 0
| 43.8
| 8.74
| 264.61
| 1
| 1
|
90631
|
22
| 0
| 36.37
| 0
| null | null | 49
|
Sun City
| 2,299
|
Two Year
|
United States
|
3213-VVOLG
|
Stayed
| 1
| 0
|
Male
| 0
| null |
33.739412, -117.173334
| 33.739412
| -117.173334
| 1
| 25.35
| 1
| 2
| 3
| null | 0
| 0
| 0
| 1
|
Credit Card
| 1
| 8,692
| 0
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 0
| 10
| 253.5
| 0
| 363.7
| 0
| 617.2
| 1
| 0
|
92585
|
36
| 0
| 14.27
| 0
| null | null | 31
|
Carlsbad
| 3,977
|
One Year
|
United States
|
6508-NJYRO
|
Stayed
| 0
| 0
|
Male
| 0
| null |
33.098018, -117.258203
| 33.098018
| -117.258203
| 1
| 18.8
| 0
| 0
| 5
| null | 0
| 0
| 0
| 1
|
Credit Card
| 1
| 43,161
| 0
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 0
| 15
| 294.95
| 0
| 214.05
| 0
| 509
| 0
| 0
|
92009
|
46
| 17
| 0
| 0
| null | null | 22
|
Thousand Oaks
| 5,041
|
Two Year
|
United States
|
9286-BHDQG
|
Stayed
| 0
| 1
|
Male
| 1
|
DSL
|
34.191842, -118.822796
| 34.191842
| -118.822796
| 1
| 45.25
| 0
| 0
| 11
|
Offer A
| 1
| 1
| 0
| 1
|
Credit Card
| 0
| 33,057
| 1
|
Q3
| 1
| 4
| 0
|
California
| 0
| 0
| 0
| 72
| 3,139.8
| 0
| 0
| 0
| 3,139.8
| 0
| 1
|
91362
|
22
| 0
| 31.93
| 0
| null | null | 72
|
Spreckels
| 5,730
|
Two Year
|
United States
|
0784-ZQJZX
|
Stayed
| 1
| 0
|
Male
| 0
| null |
36.624641, -121.647195
| 36.624641
| -121.647195
| 0
| 19.9
| 0
| 1
| 0
| null | 0
| 0
| 0
| 0
|
Credit Card
| 1
| 407
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 72
| 1,529.65
| 0
| 2,298.96
| 0
| 3,828.61
| 1
| 0
|
93962
|
50
| 18
| 44.76
| 0
| null | null | 56
|
Carlotta
| 2,667
|
One Year
|
United States
|
1661-CZBAU
|
Stayed
| 0
| 0
|
Male
| 1
|
DSL
|
40.497283, -123.93037
| 40.497283
| -123.93037
| 0
| 70.95
| 1
| 0
| 0
|
Offer B
| 0
| 1
| 1
| 0
|
Bank Withdrawal
| 1
| 1,072
| 1
|
Q3
| 0
| 3
| 0
|
California
| 1
| 1
| 0
| 48
| 3,629.2
| 0
| 2,148.48
| 0
| 5,777.68
| 0
| 1
|
95528
|
30
| 59
| 41.78
| 1
|
Dissatisfaction
|
Lack of self-service on Website
| 76
|
Modesto
| 2,632
|
Month-to-Month
|
United States
|
4847-QNOKA
|
Churned
| 0
| 0
|
Female
| 1
|
DSL
|
37.672906, -120.946594
| 37.672906
| -120.946594
| 0
| 44.9
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 47,613
| 0
|
Q3
| 0
| 2
| 0
|
California
| 0
| 0
| 0
| 1
| 44.9
| 0
| 41.78
| 0
| 86.68
| 0
| 1
|
95355
|
32
| 13
| 33.62
| 0
| null | null | 25
|
Torrance
| 4,780
|
Month-to-Month
|
United States
|
5294-DMSFH
|
Stayed
| 1
| 0
|
Female
| 1
|
Fiber Optic
|
33.840399, -118.353714
| 33.840399
| -118.353714
| 1
| 87.8
| 0
| 2
| 1
| null | 0
| 0
| 1
| 1
|
Credit Card
| 1
| 41,979
| 0
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 1
| 29
| 2,621.75
| 0
| 974.98
| 0
| 3,596.73
| 0
| 1
|
90503
|
29
| 73
| 36.75
| 1
|
Competitor
|
Competitor made better offer
| 82
|
San Diego
| 5,530
|
Month-to-Month
|
United States
|
9614-RMGHA
|
Churned
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
32.825086, -117.199424
| 32.825086
| -117.199424
| 1
| 91.85
| 1
| 0
| 0
| null | 1
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 51,213
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 1
| 1
| 65
| 5,940.85
| 0
| 2,388.75
| 0
| 8,329.6
| 1
| 1
|
92117
|
37
| 21
| 39.85
| 0
| null | null | 52
|
Sutter Creek
| 4,525
|
Month-to-Month
|
United States
|
5652-MSDEY
|
Stayed
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
38.432145, -120.77069
| 38.432145
| -120.77069
| 0
| 75.75
| 1
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Mailed Check
| 1
| 4,610
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 10
| 777.3
| 0
| 398.5
| 0
| 1,175.8
| 0
| 1
|
95685
|
51
| 4
| 44.31
| 0
| null | null | 78
|
King City
| 5,213
|
Two Year
|
United States
|
8869-LIHMK
|
Stayed
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
36.220761, -120.980777
| 36.220761
| -120.980777
| 0
| 115.1
| 1
| 0
| 0
| null | 1
| 1
| 1
| 0
|
Bank Withdrawal
| 1
| 14,477
| 1
|
Q3
| 0
| 3
| 0
|
California
| 1
| 1
| 1
| 64
| 7,334.05
| 0
| 2,835.84
| 0
| 10,169.89
| 0
| 1
|
93930
|
74
| 18
| 32.9
| 0
| null | null | 34
|
Moreno Valley
| 6,084
|
Two Year
|
United States
|
4304-XUMGI
|
Stayed
| 1
| 1
|
Male
| 1
|
DSL
|
33.970661, -117.255039
| 33.970661
| -117.255039
| 1
| 75.15
| 1
| 2
| 3
| null | 1
| 1
| 1
| 1
|
Bank Withdrawal
| 1
| 46,214
| 0
|
Q3
| 1
| 4
| 1
|
California
| 1
| 1
| 0
| 50
| 3,822.45
| 0
| 1,645
| 0
| 5,467.45
| 0
| 1
|
92557
|
25
| 85
| 26.51
| 1
|
Other
|
Don't know
| 71
|
Pomona
| 5,220
|
One Year
|
United States
|
7541-YLXCL
|
Churned
| 0
| 0
|
Male
| 1
|
Cable
|
34.083086, -117.737997
| 34.083086
| -117.737997
| 0
| 65.4
| 0
| 0
| 0
| null | 1
| 0
| 1
| 0
|
Credit Card
| 1
| 46,626
| 1
|
Q3
| 0
| 1
| 0
|
California
| 1
| 1
| 0
| 36
| 2,498.4
| 0
| 954.36
| 0
| 3,452.76
| 1
| 1
|
91767
|
30
| 59
| 9.37
| 0
| null | null | 40
|
Long Beach
| 6,107
|
Month-to-Month
|
United States
|
8878-RYUKI
|
Stayed
| 0
| 1
|
Female
| 1
|
DSL
|
33.760458, -118.129725
| 33.760458
| -118.129725
| 0
| 59.45
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 31,352
| 0
|
Q3
| 0
| 3
| 0
|
California
| 1
| 1
| 0
| 52
| 3,043.7
| 0
| 487.24
| 0
| 3,530.94
| 0
| 1
|
90803
|
58
| 0
| 40
| 0
| null | null | 70
|
Hinkley
| 3,047
|
Two Year
|
United States
|
3373-DIUUN
|
Stayed
| 1
| 0
|
Male
| 0
| null |
34.983808, -117.239306
| 34.983808
| -117.239306
| 1
| 21.25
| 0
| 3
| 6
| null | 0
| 0
| 0
| 1
|
Credit Card
| 1
| 1,933
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 30
| 711.9
| 0
| 1,200
| 0
| 1,911.9
| 0
| 0
|
92347
|
29
| 0
| 7.32
| 0
| null | null | 28
|
Oceanside
| 4,801
|
Month-to-Month
|
United States
|
9708-KFDBY
|
Joined
| 0
| 0
|
Male
| 0
| null |
33.351059, -117.420557
| 33.351059
| -117.420557
| 0
| 20.55
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 0
| 0
|
Credit Card
| 1
| 98,239
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 1
| 20.55
| 0
| 7.32
| 0
| 27.87
| 1
| 0
|
92054
|
46
| 14
| 46.21
| 1
|
Dissatisfaction
|
Poor expertise of phone support
| 83
|
Duarte
| 3,818
|
One Year
|
United States
|
7931-PXHFC
|
Churned
| 0
| 1
|
Male
| 1
|
Cable
|
34.145695, -117.95982
| 34.145695
| -117.95982
| 0
| 62.3
| 0
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Credit Card
| 1
| 27,414
| 1
|
Q3
| 0
| 3
| 0
|
California
| 1
| 1
| 0
| 38
| 2,354.8
| 0
| 1,755.98
| 0
| 4,110.78
| 0
| 1
|
91010
|
41
| 14
| 0
| 0
| null | null | 76
|
Biggs
| 3,752
|
One Year
|
United States
|
8898-KASCD
|
Stayed
| 0
| 1
|
Male
| 1
|
DSL
|
39.457388, -121.818201
| 39.457388
| -121.818201
| 0
| 35.55
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Credit Card
| 0
| 3,169
| 1
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 39
| 1,309.15
| 0
| 0
| 0
| 1,309.15
| 0
| 1
|
95917
|
58
| 21
| 17.9
| 0
| null | null | 73
|
Lytle Creek
| 4,296
|
Two Year
|
United States
|
8984-HPEMB
|
Stayed
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
34.238162, -117.534306
| 34.238162
| -117.534306
| 0
| 118.65
| 1
| 0
| 0
|
Offer A
| 1
| 1
| 1
| 0
|
Bank Withdrawal
| 1
| 1,090
| 1
|
Q3
| 0
| 3
| 0
|
California
| 1
| 1
| 1
| 71
| 8,477.6
| 0
| 1,270.9
| 0
| 9,748.5
| 0
| 1
|
92358
|
20
| 59
| 29.41
| 1
|
Competitor
|
Competitor offered more data
| 91
|
Ahwahnee
| 3,458
|
Month-to-Month
|
United States
|
2777-PHDEI
|
Churned
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
37.375816, -119.739935
| 37.375816
| -119.739935
| 0
| 78.05
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 1,968
| 0
|
Q3
| 0
| 1
| 0
|
California
| 0
| 1
| 1
| 1
| 78.05
| 10
| 29.41
| 0
| 117.46
| 1
| 0
|
93601
|
57
| 0
| 45.75
| 0
| null | null | 42
|
Belvedere Tiburon
| 4,722
|
Two Year
|
United States
|
3976-HXHCE
|
Stayed
| 0
| 0
|
Male
| 0
| null |
37.885629, -122.46858
| 37.885629
| -122.46858
| 0
| 19.3
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 13,065
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 72
| 1,414.8
| 0
| 3,294
| 0
| 4,708.8
| 0
| 0
|
94920
|
43
| 24
| 8.69
| 0
| null | null | 62
|
Redondo Beach
| 3,271
|
Month-to-Month
|
United States
|
8149-AIQCG
|
Stayed
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
33.873395, -118.37019
| 33.873395
| -118.37019
| 0
| 73.15
| 1
| 0
| 0
|
Offer C
| 0
| 0
| 1
| 0
|
Credit Card
| 1
| 37,322
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 39
| 2,730.85
| 0
| 338.91
| 0
| 3,069.76
| 0
| 1
|
90278
|
33
| 0
| 16.81
| 1
|
Competitor
|
Competitor made better offer
| 80
|
Fallbrook
| 5,747
|
Month-to-Month
|
United States
|
3148-BLQJT
|
Churned
| 0
| 0
|
Male
| 0
| null |
33.362575, -117.299644
| 33.362575
| -117.299644
| 0
| 20.1
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 0
| 0
|
Credit Card
| 1
| 42,239
| 0
|
Q3
| 0
| 1
| 0
|
California
| 0
| 0
| 0
| 1
| 20.1
| 0
| 16.81
| 0
| 36.91
| 0
| 0
|
92028
|
54
| 0
| 30.82
| 0
| null | null | 66
|
Simi Valley
| 3,948
|
Two Year
|
United States
|
7601-DHFWZ
|
Stayed
| 0
| 0
|
Female
| 0
| null |
34.296813, -118.685703
| 34.296813
| -118.685703
| 0
| 24
| 1
| 0
| 0
|
Offer B
| 0
| 0
| 0
| 0
|
Credit Card
| 1
| 49,027
| 0
|
Q3
| 0
| 3
| 0
|
California
| 0
| 0
| 0
| 48
| 1,183.05
| 0
| 1,479.36
| 0
| 2,662.41
| 0
| 0
|
93063
|
69
| 11
| 3.76
| 0
| null | null | 68
|
Warner Springs
| 4,053
|
One Year
|
United States
|
4654-DLAMQ
|
Stayed
| 0
| 1
|
Female
| 1
|
Fiber Optic
|
33.323705, -116.626907
| 33.323705
| -116.626907
| 1
| 97
| 0
| 0
| 9
| null | 1
| 1
| 0
| 1
|
Bank Withdrawal
| 1
| 1,205
| 0
|
Q3
| 1
| 3
| 1
|
California
| 1
| 0
| 0
| 64
| 6,430.9
| 0
| 240.64
| 0
| 6,671.54
| 0
| 1
|
92086
|
31
| 0
| 7.72
| 0
| null | null | 47
|
Cypress
| 5,346
|
Month-to-Month
|
United States
|
2928-HLDBA
|
Stayed
| 0
| 0
|
Female
| 0
| null |
33.818477, -118.038307
| 33.818477
| -118.038307
| 0
| 20.7
| 0
| 0
| 0
|
Offer E
| 0
| 0
| 0
| 0
|
Credit Card
| 1
| 47,344
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 6
| 112.75
| 0
| 46.32
| 0
| 159.07
| 0
| 0
|
90630
|
58
| 16
| 8.39
| 0
| null | null | 80
|
Ocotillo
| 5,979
|
Two Year
|
United States
|
8232-CTLKO
|
Stayed
| 1
| 0
|
Female
| 1
|
DSL
|
32.698964, -115.886656
| 32.698964
| -115.886656
| 1
| 59.75
| 0
| 2
| 9
|
Offer A
| 0
| 1
| 1
| 1
|
Bank Withdrawal
| 1
| 471
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 1
| 66
| 3,996.8
| 0
| 553.74
| 0
| 4,550.54
| 0
| 1
|
92259
|
43
| 20
| 0
| 0
| null | null | 36
|
San Bernardino
| 2,578
|
Two Year
|
United States
|
4472-LVYGI
|
Stayed
| 0
| 1
|
Female
| 1
|
Cable
|
34.084909, -117.258107
| 34.084909
| -117.258107
| 1
| 52.55
| 0
| 0
| 2
| null | 0
| 1
| 1
| 1
|
Bank Withdrawal
| 0
| 12,149
| 1
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 1
| 10
| 525.5
| 0
| 0
| 0
| 525.5
| 0
| 1
|
92408
|
65
| 6
| 16.36
| 1
|
Competitor
|
Competitor made better offer
| 88
|
Byron
| 5,203
|
Month-to-Month
|
United States
|
1965-AKTSX
|
Churned
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
37.83323, -121.601461
| 37.83323
| -121.601461
| 0
| 78.95
| 1
| 0
| 0
|
Offer D
| 1
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 10,153
| 0
|
Q3
| 0
| 1
| 1
|
California
| 0
| 0
| 0
| 14
| 1,101.85
| 0
| 229.04
| 0
| 1,330.89
| 0
| 1
|
94514
|
77
| 18
| 26.95
| 1
|
Price
|
Lack of affordable download/upload speed
| 81
|
Pasadena
| 4,419
|
Month-to-Month
|
United States
|
2070-FNEXE
|
Churned
| 1
| 0
|
Female
| 1
|
Fiber Optic
|
34.159007, -118.087353
| 34.159007
| -118.087353
| 0
| 76.45
| 0
| 2
| 0
|
Offer E
| 0
| 1
| 0
| 0
|
Bank Withdrawal
| 1
| 32,369
| 0
|
Q3
| 0
| 2
| 1
|
California
| 0
| 0
| 0
| 7
| 503.6
| 0
| 188.65
| 11.05
| 681.2
| 0
| 0
|
91107
|
30
| 71
| 42.4
| 0
| null | null | 29
|
Artesia
| 5,364
|
One Year
|
United States
|
1698-XFZCI
|
Stayed
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
33.867593, -118.080637
| 33.867593
| -118.080637
| 0
| 107.75
| 1
| 0
| 0
|
Offer B
| 1
| 1
| 1
| 0
|
Bank Withdrawal
| 1
| 16,398
| 0
|
Q3
| 0
| 3
| 0
|
California
| 1
| 1
| 1
| 61
| 6,521.9
| 0
| 2,586.4
| 0
| 9,108.3
| 0
| 1
|
90701
|
36
| 0
| 20.56
| 0
| null | null | 64
|
Spreckels
| 5,335
|
Two Year
|
United States
|
0402-OAMEN
|
Stayed
| 1
| 0
|
Female
| 0
| null |
36.624641, -121.647195
| 36.624641
| -121.647195
| 1
| 24.45
| 1
| 1
| 4
|
Offer A
| 0
| 0
| 0
| 1
|
Bank Withdrawal
| 1
| 407
| 0
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 72
| 1,709.1
| 0
| 1,480.32
| 0
| 3,189.42
| 0
| 0
|
93962
|
19
| 0
| 5.7
| 0
| null | null | 71
|
Smartville
| 4,974
|
Two Year
|
United States
|
0640-YJTPY
|
Stayed
| 1
| 0
|
Male
| 0
| null |
39.176595, -121.291692
| 39.176595
| -121.291692
| 1
| 21
| 0
| 1
| 3
|
Offer A
| 0
| 0
| 0
| 1
|
Bank Withdrawal
| 1
| 963
| 0
|
Q3
| 1
| 5
| 0
|
California
| 0
| 0
| 0
| 72
| 1,493.75
| 0
| 410.4
| 0
| 1,904.15
| 1
| 0
|
95977
|
28
| 59
| 42.99
| 0
| null | null | 22
|
Sacramento
| 5,494
|
Month-to-Month
|
United States
|
1866-OBPNR
|
Joined
| 1
| 0
|
Male
| 1
|
Fiber Optic
|
38.619049, -121.517552
| 38.619049
| -121.517552
| 1
| 74.6
| 0
| 1
| 5
| null | 1
| 0
| 0
| 1
|
Credit Card
| 1
| 31,422
| 0
|
Q3
| 1
| 5
| 0
|
California
| 0
| 0
| 0
| 1
| 74.6
| 0
| 42.99
| 0
| 117.59
| 1
| 1
|
95833
|
32
| 28
| 20.52
| 1
|
Competitor
|
Competitor had better devices
| 94
|
Long Beach
| 2,786
|
Month-to-Month
|
United States
|
3874-EQOEP
|
Churned
| 1
| 0
|
Male
| 1
|
Cable
|
33.783047, -118.1486
| 33.783047
| -118.1486
| 0
| 95
| 1
| 4
| 0
|
Offer E
| 0
| 0
| 0
| 0
|
Credit Card
| 1
| 43,467
| 0
|
Q3
| 0
| 1
| 0
|
California
| 1
| 1
| 1
| 7
| 655.5
| 10
| 143.64
| 36.6
| 772.54
| 0
| 0
|
90804
|
77
| 19
| 49.21
| 0
| null | null | 59
|
Wallace
| 4,848
|
One Year
|
United States
|
1641-RQDAY
|
Stayed
| 1
| 0
|
Female
| 1
|
Fiber Optic
|
38.192608, -120.957842
| 38.192608
| -120.957842
| 1
| 100.4
| 1
| 2
| 1
|
Offer C
| 1
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 304
| 0
|
Q3
| 1
| 3
| 1
|
California
| 1
| 0
| 1
| 32
| 3,217.65
| 0
| 1,574.72
| 0
| 4,792.37
| 0
| 1
|
95254
|
43
| 20
| 36.55
| 0
| null | null | 69
|
Stratford
| 4,454
|
Two Year
|
United States
|
6242-FEGFD
|
Stayed
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
36.175255, -119.813805
| 36.175255
| -119.813805
| 1
| 96.6
| 1
| 0
| 5
| null | 1
| 1
| 0
| 1
|
Credit Card
| 1
| 1,729
| 1
|
Q3
| 1
| 3
| 0
|
California
| 0
| 0
| 0
| 66
| 6,424.25
| 0
| 2,412.3
| 0
| 8,836.55
| 0
| 1
|
93266
|
25
| 51
| 24.77
| 0
| null | null | 80
|
Yucaipa
| 5,056
|
Month-to-Month
|
United States
|
4010-YLMVT
|
Stayed
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
34.04597, -117.011825
| 34.04597
| -117.011825
| 0
| 106.6
| 1
| 0
| 0
|
Offer B
| 1
| 1
| 1
| 0
|
Credit Card
| 1
| 41,575
| 0
|
Q3
| 0
| 4
| 0
|
California
| 1
| 1
| 1
| 56
| 5,893.95
| 0
| 1,387.12
| 0
| 7,281.07
| 1
| 1
|
92399
|
31
| 0
| 23.43
| 0
| null | null | 57
|
Weimar
| 4,626
|
Two Year
|
United States
|
8544-JNBOX
|
Stayed
| 0
| 0
|
Male
| 0
| null |
39.00978, -120.978273
| 39.00978
| -120.978273
| 0
| 20.8
| 0
| 0
| 0
|
Offer A
| 0
| 0
| 1
| 0
|
Credit Card
| 1
| 31
| 0
|
Q3
| 0
| 5
| 0
|
California
| 0
| 0
| 0
| 72
| 1,521.2
| 0
| 1,686.96
| 0
| 3,208.16
| 0
| 0
|
95736
|
67
| 27
| 26.1
| 1
|
Attitude
|
Attitude of support person
| 75
|
Sylmar
| 3,110
|
Month-to-Month
|
United States
|
4510-PYUSH
|
Churned
| 0
| 0
|
Female
| 1
|
DSL
|
34.321621, -118.399841
| 34.321621
| -118.399841
| 0
| 57.15
| 0
| 0
| 0
| null | 1
| 1
| 1
| 0
|
Credit Card
| 1
| 81,986
| 0
|
Q3
| 0
| 1
| 1
|
California
| 0
| 0
| 0
| 38
| 2,250.65
| 0
| 991.8
| 0
| 3,242.45
| 0
| 1
|
91342
|
52
| 76
| 2.96
| 0
| null | null | 24
|
San Jose
| 2,871
|
Month-to-Month
|
United States
|
3059-NGMXB
|
Stayed
| 1
| 0
|
Male
| 1
|
DSL
|
37.257063, -121.923037
| 37.257063
| -121.923037
| 1
| 69.2
| 1
| 3
| 8
|
Offer D
| 1
| 1
| 0
| 1
|
Credit Card
| 1
| 45,257
| 0
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 0
| 14
| 944.65
| 0
| 41.44
| 0
| 986.09
| 0
| 1
|
95124
|
70
| 22
| 21.9
| 0
| null | null | 72
|
Los Angeles
| 5,039
|
Two Year
|
United States
|
2545-EBUPK
|
Joined
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
33.954017, -118.402447
| 33.954017
| -118.402447
| 0
| 84.05
| 1
| 0
| 0
|
Offer E
| 0
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 39,334
| 0
|
Q3
| 0
| 3
| 1
|
California
| 1
| 0
| 0
| 2
| 186.05
| 0
| 43.8
| 0
| 229.85
| 0
| 1
|
90045
|
40
| 0
| 27.59
| 0
| null | null | 31
|
Yermo
| 3,167
|
Month-to-Month
|
United States
|
8974-OVACP
|
Joined
| 0
| 0
|
Female
| 0
| null |
35.013299, -116.834092
| 35.013299
| -116.834092
| 0
| 20.15
| 0
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Mailed Check
| 1
| 1,195
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 1
| 20.15
| 0
| 27.59
| 0
| 47.74
| 0
| 0
|
92398
|
55
| 4
| 46.36
| 1
|
Attitude
|
Attitude of support person
| 65
|
Westlake Village
| 4,852
|
Month-to-Month
|
United States
|
0923-PNFUB
|
Churned
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
34.130992, -118.894673
| 34.130992
| -118.894673
| 0
| 83.75
| 0
| 0
| 0
|
Offer E
| 1
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 18,735
| 0
|
Q3
| 0
| 2
| 0
|
California
| 0
| 0
| 1
| 3
| 247.25
| 0
| 139.08
| 0
| 386.33
| 0
| 1
|
91361
|
50
| 23
| 47.91
| 0
| null | null | 49
|
Monterey Park
| 5,001
|
Two Year
|
United States
|
6369-MCAKO
|
Stayed
| 1
| 1
|
Female
| 1
|
DSL
|
34.049172, -118.115022
| 34.049172
| -118.115022
| 1
| 89.05
| 1
| 1
| 4
|
Offer A
| 1
| 1
| 1
| 1
|
Bank Withdrawal
| 1
| 26,933
| 1
|
Q3
| 1
| 3
| 0
|
California
| 1
| 1
| 1
| 68
| 6,185.8
| 0
| 3,257.88
| 0
| 9,443.68
| 0
| 1
|
91755
|
53
| 14
| 9.46
| 0
| null | null | 70
|
Carson
| 2,583
|
Month-to-Month
|
United States
|
9003-CPATH
|
Stayed
| 0
| 1
|
Male
| 1
|
Fiber Optic
|
33.822295, -118.26411
| 33.822295
| -118.26411
| 0
| 79.9
| 1
| 0
| 0
| null | 0
| 0
| 0
| 0
|
Bank Withdrawal
| 1
| 55,486
| 0
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 0
| 42
| 3,313.4
| 0
| 397.32
| 23.47
| 3,687.25
| 0
| 1
|
90745
|
39
| 16
| 31.15
| 0
| null | null | 53
|
Kelseyville
| 5,641
|
Two Year
|
United States
|
6631-HMANX
|
Stayed
| 0
| 1
|
Male
| 1
|
Cable
|
38.93496, -122.792243
| 38.93496
| -122.792243
| 1
| 85.45
| 1
| 0
| 10
| null | 1
| 0
| 1
| 1
|
Credit Card
| 1
| 9,902
| 1
|
Q3
| 1
| 4
| 0
|
California
| 1
| 1
| 1
| 72
| 6,227.5
| 0
| 2,242.8
| 0
| 8,470.3
| 0
| 1
|
95451
|
57
| 24
| 42.67
| 1
|
Dissatisfaction
|
Product dissatisfaction
| 85
|
San Bernardino
| 5,591
|
Two Year
|
United States
|
3512-IZIKN
|
Churned
| 0
| 1
|
Female
| 1
|
DSL
|
34.183286, -117.221722
| 34.183286
| -117.221722
| 1
| 65.3
| 1
| 0
| 1
|
Offer A
| 0
| 1
| 0
| 1
|
Credit Card
| 1
| 53,636
| 1
|
Q3
| 1
| 1
| 0
|
California
| 0
| 0
| 0
| 70
| 4,759.75
| 0
| 2,986.9
| 0
| 7,746.65
| 0
| 1
|
92404
|
69
| 6
| 7.94
| 1
|
Price
|
Price too high
| 94
|
Torrance
| 5,884
|
Month-to-Month
|
United States
|
7056-IMHCC
|
Churned
| 0
| 0
|
Male
| 1
|
Fiber Optic
|
33.833699, -118.314387
| 33.833699
| -118.314387
| 1
| 101.9
| 1
| 0
| 1
|
Offer B
| 1
| 0
| 1
| 1
|
Bank Withdrawal
| 1
| 40,705
| 0
|
Q3
| 1
| 1
| 1
|
California
| 1
| 0
| 1
| 53
| 5,549.4
| 0
| 420.82
| 0
| 5,970.22
| 0
| 1
|
90501
|
62
| 10
| 32.12
| 1
|
Competitor
|
Competitor made better offer
| 74
|
Temecula
| 5,056
|
Month-to-Month
|
United States
|
7548-SEPYI
|
Churned
| 0
| 0
|
Female
| 1
|
Fiber Optic
|
33.507255, -117.029473
| 33.507255
| -117.029473
| 0
| 96.25
| 0
| 0
| 0
|
Offer E
| 1
| 0
| 1
| 0
|
Bank Withdrawal
| 1
| 46,171
| 0
|
Q3
| 0
| 2
| 0
|
California
| 1
| 1
| 1
| 5
| 512.45
| 0
| 160.6
| 0
| 673.05
| 0
| 1
|
92592
|
58
| 19
| 1.1
| 0
| null | null | 61
|
Yucca Valley
| 3,334
|
Month-to-Month
|
United States
|
3137-LUPIX
|
Stayed
| 0
| 0
|
Female
| 1
|
Cable
|
34.159534, -116.425984
| 34.159534
| -116.425984
| 0
| 64.4
| 1
| 0
| 0
| null | 0
| 0
| 1
| 0
|
Credit Card
| 1
| 20,486
| 1
|
Q3
| 0
| 4
| 0
|
California
| 0
| 0
| 1
| 4
| 253
| 0
| 4.4
| 0
| 257.4
| 0
| 1
|
92284
|
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