text
stringlengths 19
310
| label_name
stringlengths 9
48
| label
int64 0
76
|
|---|---|---|
What do I do to link my new card?
|
card_linking
| 13 |
I think my card is broke?
|
card_not_working
| 14 |
Why doesn't my card work for any transactions?
|
card_not_working
| 14 |
Out of the blue, my card stopped working.
|
card_not_working
| 14 |
What are ways to test why my card might not be working?
|
card_not_working
| 14 |
Today I used my card at a restaurant and it was declined. Why?
|
card_not_working
| 14 |
Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.
|
card_payment_fee_charged
| 15 |
Why am I charged a fee for using my card on some purchases?
|
card_payment_fee_charged
| 15 |
Why have I been charged a fee for card payment?
|
card_payment_fee_charged
| 15 |
Why did I get charged a fee for my card payment?
|
card_payment_fee_charged
| 15 |
When do i get charged a fee for using the card?
|
card_payment_fee_charged
| 15 |
There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?
|
card_payment_not_recognised
| 16 |
I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!
|
card_payment_not_recognised
| 16 |
There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.
|
card_payment_not_recognised
| 16 |
There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!
|
card_payment_not_recognised
| 16 |
I didn't make a payment that shows in my app.
|
card_payment_not_recognised
| 16 |
What is your exchange rate between UK pounds and Russian rubles for my last transaction
|
card_payment_wrong_exchange_rate
| 17 |
Why was I charged extra on my last UK pound to Russian ruble exchange?
|
card_payment_wrong_exchange_rate
| 17 |
I think there has been a mistake on my exchange rate for this purchase.
|
card_payment_wrong_exchange_rate
| 17 |
I bought an item then noticed the exchange rate was wrong.
|
card_payment_wrong_exchange_rate
| 17 |
I made a purchase and was charged at the wrong foreign exchange rate.
|
card_payment_wrong_exchange_rate
| 17 |
lost my card in atm
|
card_swallowed
| 18 |
The bank machine didn't give my card back how do I get a new one fast?
|
card_swallowed
| 18 |
My card was eaten by the cash machine what do I do?
|
card_swallowed
| 18 |
How do I get my card out of the ATM?
|
card_swallowed
| 18 |
Why did the ATM eat my card?
|
card_swallowed
| 18 |
extra fees on a cash withdrawal, not cool.
|
cash_withdrawal_charge
| 19 |
Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?
|
cash_withdrawal_charge
| 19 |
I am not supposed to be charged a cash withdrawal fee, but I was.
|
cash_withdrawal_charge
| 19 |
Why do I have a charge for an ATM withdrawal? I thought these were free?
|
cash_withdrawal_charge
| 19 |
How come I got to pay to get my money from the ATM?
|
cash_withdrawal_charge
| 19 |
My card shows a cash withdrawal I don't recognize.
|
cash_withdrawal_not_recognised
| 20 |
Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.
|
cash_withdrawal_not_recognised
| 20 |
There's an unauthorized cash withdraw
|
cash_withdrawal_not_recognised
| 20 |
I want my card frozen right away. Money was taken out in an odd location I have never heard of.
|
cash_withdrawal_not_recognised
| 20 |
What is this cash withdrawal I don't recognize?
|
cash_withdrawal_not_recognised
| 20 |
Do I need to speak to a representative to change my pin?
|
change_pin
| 21 |
Can I change my PIN at my local bank?
|
change_pin
| 21 |
Is it possible for me to change my PIN number?
|
change_pin
| 21 |
How do I change my pin while traveling?
|
change_pin
| 21 |
What are the steps to change my PIN to something else?
|
change_pin
| 21 |
I see some transactions that I don't recognize. I think someone stole my details.
|
compromised_card
| 22 |
What should I do if someone else used my card?
|
compromised_card
| 22 |
My statement shows charges for things I never purchased. Were my account details stolen?
|
compromised_card
| 22 |
Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?
|
compromised_card
| 22 |
my card details could be stolen, as i didnt make these transactions
|
compromised_card
| 22 |
how many days processing new card?
|
contactless_not_working
| 23 |
Can I make a contactless payments?
|
contactless_not_working
| 23 |
I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?
|
contactless_not_working
| 23 |
How do I troubleshoot my contactless?
|
contactless_not_working
| 23 |
I was trying to use contactless earlier, but it didn't work.
|
contactless_not_working
| 23 |
Can I get a card that works in other countries like Africa and Indonesia?
|
country_support
| 24 |
I just moved to the US how do I get a card?
|
country_support
| 24 |
Which countries does your service work in?
|
country_support
| 24 |
Do you support countries other than mine?
|
country_support
| 24 |
Which countries do you currently support?
|
country_support
| 24 |
Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.
|
declined_card_payment
| 25 |
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.
|
declined_card_payment
| 25 |
My card was declined
|
declined_card_payment
| 25 |
Why wasn't my card payment accepted?
|
declined_card_payment
| 25 |
Why was my new card declined?
|
declined_card_payment
| 25 |
Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.
|
declined_cash_withdrawal
| 26 |
When going to the ATM to take out some cash today my withdrawal was declined. I need to fix this problem as soon as possible. whats going on?
|
declined_cash_withdrawal
| 26 |
Why wouldn't my withdrawal go through?
|
declined_cash_withdrawal
| 26 |
I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.
|
declined_cash_withdrawal
| 26 |
ATM withdrawal not working.
|
declined_cash_withdrawal
| 26 |
On my transfer there was a "decline" message
|
declined_transfer
| 27 |
It declined my transfer.
|
declined_transfer
| 27 |
Declined, transfer not completed.
|
declined_transfer
| 27 |
I get a "decline" message when doing a transfer
|
declined_transfer
| 27 |
I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.
|
declined_transfer
| 27 |
There's a direct debit payment that I don't recognize.
|
direct_debit_payment_not_recognised
| 28 |
How long after I receive my statement can I dispute payments on it?
|
direct_debit_payment_not_recognised
| 28 |
How do I dispute a direct debit that I didn't do?
|
direct_debit_payment_not_recognised
| 28 |
I see a direct debit payment on my app that I did not do
|
direct_debit_payment_not_recognised
| 28 |
I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?
|
direct_debit_payment_not_recognised
| 28 |
How many disposable cards am I allowed to have?
|
disposable_card_limits
| 29 |
Do the disposable cards have restrictions?
|
disposable_card_limits
| 29 |
Are there downsides to using a disposable virtual cards?
|
disposable_card_limits
| 29 |
Are there any places that I can't use the disposable cards at?
|
disposable_card_limits
| 29 |
Is there a transaction limit for a disposable card?
|
disposable_card_limits
| 29 |
My last name has changed and I need to update my account details.
|
edit_personal_details
| 30 |
Since I got married, I need to change my name.
|
edit_personal_details
| 30 |
how to change name on account
|
edit_personal_details
| 30 |
I need to change my personal details in my account.
|
edit_personal_details
| 30 |
How can I change my address?
|
edit_personal_details
| 30 |
What is the charge for exchanging currencies?
|
exchange_charge
| 31 |
Do I need to pay more for exchanging currencies?
|
exchange_charge
| 31 |
Fees for currency exchange
|
exchange_charge
| 31 |
is there a frequent currency discount?
|
exchange_charge
| 31 |
My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?
|
exchange_charge
| 31 |
How do your exchange rates factor in?
|
exchange_rate
| 32 |
How are the exchange rates for transfers calculated?
|
exchange_rate
| 32 |
I'm interested in what your exchange rates are based on.
|
exchange_rate
| 32 |
How do I know what the exchange rate will be when I make an exchange.
|
exchange_rate
| 32 |
What is the exchange rate for EUR?
|
exchange_rate
| 32 |
Can turn my money into another currency?
|
exchange_via_app
| 33 |
How can I trade currencies with this app?
|
exchange_via_app
| 33 |
Can currencies be exchanged on this app?
|
exchange_via_app
| 33 |
How can I exchange GBP for AUD?
|
exchange_via_app
| 33 |
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