Age
int64 19
80
| Avg Monthly GB Download
int64 0
85
| Avg Monthly Long Distance Charges
float64 0
50
| Churn
int64 0
1
| Churn Category
stringclasses 5
values | Churn Reason
stringclasses 20
values | Churn Score
int64 5
96
| City
stringlengths 3
22
| CLTV
int64 2k
6.5k
| Contract
stringclasses 3
values | Country
stringclasses 1
value | Customer ID
stringlengths 10
10
| Customer Status
stringclasses 3
values | Dependents
int64 0
1
| Device Protection Plan
int64 0
1
| Gender
stringclasses 2
values | Internet Service
int64 0
1
| Internet Type
stringclasses 3
values | Lat Long
stringlengths 18
22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
int64 0
11
| Offer
stringclasses 5
values | Online Backup
int64 0
1
| Online Security
int64 0
1
| Paperless Billing
int64 0
1
| Partner
int64 0
1
| Payment Method
stringclasses 3
values | Phone Service
int64 0
1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
stringclasses 1
value | Referred a Friend
int64 0
1
| Satisfaction Score
int64 1
5
| Senior Citizen
int64 0
1
| State
stringclasses 1
value | Streaming Movies
int64 0
1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
float64 21.4
12k
| Under 30
int64 0
1
| Unlimited Data
int64 0
1
| Zip Code
stringlengths 5
5
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
35 | 17 | 0 | 0 | null | null | 47 |
Berry Creek
| 5,396 |
Two Year
|
United States
|
0298-XACET
|
Stayed
| 1 | 1 |
Male
| 1 |
DSL
|
39.657228, -121.37778
| 39.657228 | -121.37778 | 1 | 50.2 | 0 | 2 | 1 | null | 1 | 0 | 0 | 1 |
Credit Card
| 0 | 1,279 | 1 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 1 | 52 | 2,554 | 0 | 0 | 27.01 | 2,526.99 | 0 | 1 |
95916
|
31 | 13 | 2.5 | 0 | null | null | 49 |
Lower Lake
| 5,824 |
Two Year
|
United States
|
6122-LJADA
|
Stayed
| 1 | 1 |
Male
| 1 |
Cable
|
38.925545, -122.549083
| 38.925545 | -122.549083 | 1 | 90.15 | 1 | 1 | 7 | null | 1 | 1 | 1 | 1 |
Credit Card
| 1 | 2,644 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 70 | 6,237.05 | 0 | 175 | 0 | 6,412.05 | 0 | 1 |
95457
|
29 | 59 | 31.99 | 0 | null | null | 38 |
Lagunitas
| 4,854 |
One Year
|
United States
|
9640-ZSLDC
|
Stayed
| 1 | 1 |
Female
| 1 |
DSL
|
38.021772, -122.691744
| 38.021772 | -122.691744 | 1 | 60.6 | 0 | 5 | 3 | null | 0 | 0 | 0 | 1 |
Credit Card
| 1 | 821 | 0 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 0 | 53 | 3,297 | 0 | 1,695.47 | 0 | 4,992.47 | 1 | 1 |
94938
|
51 | 0 | 35.2 | 0 | null | null | 76 |
Markleeville
| 4,882 |
One Year
|
United States
|
4955-VCWBI
|
Stayed
| 1 | 0 |
Female
| 0 | null |
38.735789, -119.85798
| 38.735789 | -119.85798 | 1 | 20 | 0 | 2 | 5 | null | 0 | 0 | 0 | 1 |
Credit Card
| 1 | 957 | 0 |
Q3
| 1 | 5 | 0 |
California
| 0 | 0 | 0 | 43 | 817.95 | 0 | 1,513.6 | 0 | 2,331.55 | 0 | 0 |
96120
|
74 | 30 | 19.09 | 0 | null | null | 55 |
Beverly Hills
| 4,057 |
Month-to-Month
|
United States
|
3798-EPWRR
|
Joined
| 0 | 0 |
Female
| 1 |
DSL
|
34.062095, -118.401508
| 34.062095 | -118.401508 | 0 | 43.95 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 11,355 | 0 |
Q3
| 0 | 5 | 1 |
California
| 0 | 0 | 0 | 2 | 85.1 | 0 | 38.18 | 0 | 123.28 | 0 | 1 |
90212
|
76 | 3 | 2.85 | 1 |
Other
|
Don't know
| 84 |
Redding
| 2,837 |
Month-to-Month
|
United States
|
2474-BRUCM
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
40.527834, -122.318749
| 40.527834 | -122.318749 | 1 | 101.85 | 1 | 0 | 1 | null | 0 | 1 | 0 | 1 |
Bank Withdrawal
| 1 | 30,338 | 0 |
Q3
| 1 | 1 | 1 |
California
| 1 | 0 | 1 | 40 | 4,086.3 | 0 | 114 | 0 | 4,200.3 | 0 | 1 |
96002
|
20 | 0 | 31.02 | 0 | null | null | 32 |
Torrance
| 4,958 |
Month-to-Month
|
United States
|
2243-FNMMI
|
Stayed
| 0 | 0 |
Male
| 0 | null |
33.833699, -118.314387
| 33.833699 | -118.314387 | 0 | 19.4 | 0 | 0 | 0 |
Offer D
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 40,705 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 20 | 415.4 | 0 | 620.4 | 0 | 1,035.8 | 1 | 0 |
90501
|
33 | 25 | 46.23 | 0 | null | null | 35 |
Glendale
| 5,092 |
Month-to-Month
|
United States
|
8286-AFUYI
|
Joined
| 0 | 0 |
Male
| 1 |
DSL
|
34.153338, -118.262974
| 34.153338 | -118.262974 | 0 | 47.95 | 0 | 0 | 0 |
Offer E
| 0 | 1 | 0 | 0 |
Bank Withdrawal
| 1 | 14,493 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 1 | 47.95 | 0 | 46.23 | 0 | 94.18 | 0 | 1 |
91203
|
35 | 12 | 17.49 | 0 | null | null | 29 |
Montclair
| 4,750 |
One Year
|
United States
|
5376-PCKNB
|
Stayed
| 1 | 1 |
Male
| 1 |
Fiber Optic
|
34.072121, -117.698319
| 34.072121 | -117.698319 | 1 | 104.45 | 1 | 1 | 5 |
Offer A
| 1 | 0 | 1 | 1 |
Credit Card
| 1 | 34,447 | 0 |
Q3
| 1 | 5 | 0 |
California
| 1 | 1 | 1 | 72 | 7,459 | 130 | 1,259.28 | 0 | 8,848.28 | 0 | 0 |
91763
|
26 | 0 | 22.54 | 0 | null | null | 54 |
Angels Camp
| 4,402 |
Month-to-Month
|
United States
|
8410-BGQXN
|
Stayed
| 0 | 0 |
Male
| 0 | null |
38.071327, -120.632221
| 38.071327 | -120.632221 | 0 | 19.4 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 4,264 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 4 | 93.4 | 0 | 90.16 | 0 | 183.56 | 1 | 0 |
95222
|
55 | 0 | 34.86 | 0 | null | null | 64 |
Fairfield
| 3,172 |
Month-to-Month
|
United States
|
5144-PQCDZ
|
Stayed
| 0 | 0 |
Male
| 0 | null |
38.287136, -122.02711
| 38.287136 | -122.02711 | 0 | 19.95 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Credit Card
| 1 | 77,683 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 4 | 59.25 | 0 | 139.44 | 0 | 198.69 | 0 | 0 |
94533
|
68 | 21 | 27.7 | 0 | null | null | 58 |
Los Angeles
| 5,113 |
Two Year
|
United States
|
8659-HDIYE
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
34.057496, -118.413959
| 34.057496 | -118.413959 | 0 | 74.65 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 |
Credit Card
| 1 | 2,527 | 1 |
Q3
| 0 | 4 | 1 |
California
| 1 | 0 | 0 | 64 | 4,869.35 | 0 | 1,772.8 | 47.04 | 6,595.11 | 0 | 1 |
90067
|
77 | 11 | 2.21 | 0 | null | null | 75 |
Madera
| 4,276 |
Two Year
|
United States
|
0716-BQNDX
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
36.902954, -120.194274
| 36.902954 | -120.194274 | 0 | 93.75 | 1 | 0 | 0 | null | 0 | 1 | 0 | 0 |
Bank Withdrawal
| 1 | 28,434 | 1 |
Q3
| 0 | 3 | 1 |
California
| 1 | 1 | 0 | 57 | 5,625.55 | 0 | 125.97 | 0 | 5,751.52 | 0 | 1 |
93637
|
52 | 28 | 48.14 | 0 | null | null | 36 |
The Sea Ranch
| 6,438 |
Two Year
|
United States
|
3796-ENZGF
|
Stayed
| 0 | 0 |
Male
| 1 |
Cable
|
38.696659, -123.436861
| 38.696659 | -123.436861 | 1 | 67.25 | 1 | 0 | 2 | null | 1 | 0 | 0 | 1 |
Credit Card
| 1 | 752 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 0 | 63 | 4,234.15 | 150 | 3,032.82 | 0 | 7,416.97 | 0 | 0 |
95497
|
70 | 10 | 36.6 | 0 | null | null | 66 |
Applegate
| 4,322 |
One Year
|
United States
|
8752-GHJFU
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
38.983388, -120.988814
| 38.983388 | -120.988814 | 1 | 92 | 1 | 0 | 7 | null | 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 1,526 | 1 |
Q3
| 1 | 3 | 1 |
California
| 0 | 0 | 0 | 71 | 6,585.2 | 0 | 2,598.6 | 0 | 9,183.8 | 0 | 1 |
95703
|
63 | 56 | 21.43 | 0 | null | null | 30 |
South San Francisco
| 2,939 |
Two Year
|
United States
|
6427-FEFIG
|
Stayed
| 1 | 1 |
Female
| 1 |
DSL
|
37.654436, -122.426468
| 37.654436 | -122.426468 | 1 | 78.6 | 1 | 3 | 8 |
Offer C
| 0 | 1 | 0 | 1 |
Credit Card
| 1 | 60,599 | 0 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 24 | 1,846.65 | 0 | 514.32 | 0 | 2,360.97 | 0 | 1 |
94080
|
73 | 18 | 0 | 0 | null | null | 79 |
Willows
| 4,757 |
Two Year
|
United States
|
5730-RIITO
|
Stayed
| 0 | 0 |
Female
| 1 |
DSL
|
39.493991, -122.286363
| 39.493991 | -122.286363 | 0 | 33.45 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 |
Credit Card
| 0 | 8,812 | 0 |
Q3
| 0 | 3 | 1 |
California
| 0 | 0 | 0 | 43 | 1,500.25 | 40 | 0 | 0 | 1,540.25 | 0 | 0 |
95988
|
30 | 48 | 18.88 | 0 | null | null | 66 |
Redding
| 5,157 |
Month-to-Month
|
United States
|
2796-UUZZO
|
Stayed
| 1 | 1 |
Male
| 1 |
Fiber Optic
|
40.527834, -122.318749
| 40.527834 | -122.318749 | 1 | 80.3 | 0 | 2 | 9 |
Offer B
| 1 | 0 | 1 | 1 |
Credit Card
| 1 | 30,338 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 63 | 4,896.35 | 40 | 1,189.44 | 0 | 6,125.79 | 0 | 0 |
96002
|
22 | 59 | 0 | 0 | null | null | 44 |
Spring Valley
| 5,717 |
Two Year
|
United States
|
8039-EQPIM
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
32.726627, -116.994608
| 32.726627 | -116.994608 | 1 | 60.25 | 0 | 0 | 7 | null | 0 | 1 | 0 | 1 |
Bank Withdrawal
| 0 | 56,100 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 69 | 4,055.5 | 120 | 0 | 0 | 4,175.5 | 1 | 0 |
91977
|
79 | 3 | 47.27 | 0 | null | null | 62 |
Mi Wuk Village
| 6,024 |
Two Year
|
United States
|
0707-HOVVN
|
Stayed
| 0 | 1 |
Female
| 1 |
Cable
|
38.121601, -120.133915
| 38.121601 | -120.133915 | 0 | 75.5 | 1 | 0 | 0 |
Offer A
| 1 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 1,278 | 1 |
Q3
| 0 | 4 | 1 |
California
| 0 | 0 | 1 | 70 | 5,212.65 | 0 | 3,308.9 | 0 | 8,521.55 | 0 | 1 |
95346
|
70 | 0 | 1.66 | 0 | null | null | 69 |
Los Olivos
| 2,302 |
One Year
|
United States
|
6549-YMFAW
|
Stayed
| 0 | 0 |
Male
| 0 | null |
34.70434, -120.02609
| 34.70434 | -120.02609 | 1 | 21.25 | 0 | 0 | 1 | null | 0 | 0 | 1 | 1 |
Credit Card
| 1 | 1,317 | 0 |
Q3
| 1 | 4 | 1 |
California
| 0 | 0 | 0 | 9 | 204.55 | 0 | 14.94 | 0 | 219.49 | 0 | 0 |
93441
|
26 | 26 | 21.28 | 1 |
Dissatisfaction
|
Network reliability
| 78 |
Lafayette
| 3,599 |
Month-to-Month
|
United States
|
1226-UDFZR
|
Churned
| 0 | 0 |
Female
| 1 |
Cable
|
37.907777, -122.127161
| 37.907777 | -122.127161 | 0 | 49.6 | 0 | 0 | 0 |
Offer E
| 1 | 0 | 1 | 0 |
Credit Card
| 1 | 23,996 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 0 | 0 | 2 | 114.7 | 0 | 42.56 | 0 | 157.26 | 1 | 1 |
94549
|
28 | 85 | 29.24 | 1 |
Attitude
|
Attitude of support person
| 90 |
Los Angeles
| 4,231 |
Month-to-Month
|
United States
|
6347-DCUIK
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
33.988543, -118.334081
| 33.988543 | -118.334081 | 0 | 74.15 | 1 | 0 | 0 |
Offer D
| 0 | 0 | 1 | 0 |
Credit Card
| 1 | 44,764 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 1 | 0 | 10 | 811.8 | 0 | 292.4 | 0 | 1,104.2 | 1 | 1 |
90043
|
44 | 7 | 46.59 | 0 | null | null | 68 |
Castro Valley
| 2,724 |
Month-to-Month
|
United States
|
1356-MKYSK
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
37.708327, -122.083473
| 37.708327 | -122.083473 | 0 | 78.65 | 0 | 0 | 0 |
Offer E
| 0 | 1 | 0 | 0 |
Credit Card
| 1 | 41,698 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 6 | 483.3 | 10 | 279.54 | 0 | 772.84 | 0 | 0 |
94546
|
37 | 19 | 0 | 1 |
Attitude
|
Attitude of service provider
| 74 |
Palomar Mountain
| 5,171 |
Month-to-Month
|
United States
|
0032-PGELS
|
Churned
| 1 | 0 |
Female
| 1 |
DSL
|
33.309852, -116.823091
| 33.309852 | -116.823091 | 1 | 30.5 | 0 | 1 | 1 | null | 0 | 1 | 0 | 1 |
Bank Withdrawal
| 0 | 234 | 0 |
Q3
| 1 | 1 | 0 |
California
| 0 | 0 | 0 | 1 | 30.5 | 0 | 0 | 0 | 30.5 | 0 | 1 |
92060
|
44 | 19 | 8.36 | 0 | null | null | 41 |
San Jose
| 4,848 |
Two Year
|
United States
|
3486-HOOGQ
|
Stayed
| 1 | 1 |
Female
| 1 |
DSL
|
37.316146, -121.936285
| 37.316146 | -121.936285 | 1 | 79.7 | 1 | 1 | 3 |
Offer A
| 1 | 1 | 0 | 1 |
Bank Withdrawal
| 1 | 32,804 | 1 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 1 | 70 | 5,743.3 | 0 | 585.2 | 0 | 6,328.5 | 0 | 1 |
95128
|
21 | 71 | 2.18 | 1 |
Competitor
|
Competitor had better devices
| 90 |
Camp Nelson
| 6,189 |
One Year
|
United States
|
3870-MQAMG
|
Churned
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
36.057458, -118.591951
| 36.057458 | -118.591951 | 1 | 110.35 | 1 | 0 | 1 |
Offer B
| 1 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 191 | 1 |
Q3
| 1 | 1 | 0 |
California
| 1 | 1 | 1 | 54 | 5,893.15 | 0 | 117.72 | 0 | 6,010.87 | 1 | 1 |
93208
|
45 | 25 | 34.13 | 0 | null | null | 27 |
Cypress
| 4,499 |
Two Year
|
United States
|
2256-YLYLP
|
Stayed
| 1 | 1 |
Male
| 1 |
DSL
|
33.818477, -118.038307
| 33.818477 | -118.038307 | 1 | 72.95 | 0 | 1 | 4 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 47,344 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 68 | 4,953.25 | 0 | 2,320.84 | 0 | 7,274.09 | 0 | 1 |
90630
|
68 | 28 | 0 | 0 | null | null | 63 |
Sheridan
| 2,525 |
Two Year
|
United States
|
8070-AAWZP
|
Stayed
| 0 | 1 |
Male
| 1 |
Cable
|
38.984756, -121.345074
| 38.984756 | -121.345074 | 1 | 34.25 | 0 | 0 | 3 | null | 0 | 0 | 0 | 1 |
Credit Card
| 0 | 1,219 | 1 |
Q3
| 1 | 4 | 1 |
California
| 0 | 0 | 0 | 24 | 828.2 | 0 | 0 | 0 | 828.2 | 0 | 1 |
95681
|
44 | 17 | 0 | 0 | null | null | 62 |
Sacramento
| 6,344 |
Two Year
|
United States
|
9610-WCESF
|
Stayed
| 0 | 0 |
Male
| 1 |
Cable
|
38.486938, -121.395805
| 38.486938 | -121.395805 | 0 | 43.9 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 |
Bank Withdrawal
| 0 | 54,880 | 1 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 1 | 67 | 3,097.2 | 0 | 0 | 34.45 | 3,062.75 | 0 | 1 |
95828
|
45 | 9 | 40.33 | 0 | null | null | 56 |
Merced
| 4,778 |
One Year
|
United States
|
8268-YDIXR
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
37.40122, -120.514191
| 37.40122 | -120.514191 | 1 | 93.15 | 1 | 0 | 1 |
Offer B
| 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 23,100 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 56 | 5,253.95 | 0 | 2,258.48 | 0 | 7,512.43 | 0 | 1 |
95348
|
22 | 59 | 9.16 | 0 | null | null | 43 |
San Diego
| 2,269 |
Month-to-Month
|
United States
|
6473-ULUHT
|
Stayed
| 1 | 0 |
Male
| 1 |
DSL
|
32.886925, -117.152162
| 32.886925 | -117.152162 | 1 | 84.9 | 1 | 2 | 5 |
Offer D
| 1 | 1 | 0 | 1 |
Bank Withdrawal
| 1 | 74,232 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 16 | 1,398.25 | 0 | 146.56 | 0 | 1,544.81 | 1 | 1 |
92126
|
41 | 20 | 15.58 | 0 | null | null | 60 |
Hickman
| 5,096 |
Two Year
|
United States
|
9489-JMTTN
|
Stayed
| 1 | 1 |
Female
| 1 |
DSL
|
37.605926, -120.69955
| 37.605926 | -120.69955 | 1 | 89.75 | 1 | 1 | 1 |
Offer A
| 1 | 1 | 0 | 1 |
Credit Card
| 1 | 1,055 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 72 | 6,595.9 | 0 | 1,121.76 | 0 | 7,717.66 | 0 | 1 |
95323
|
53 | 22 | 47.72 | 0 | null | null | 33 |
Avila Beach
| 5,494 |
Month-to-Month
|
United States
|
5433-KYGHE
|
Stayed
| 1 | 0 |
Female
| 1 |
Fiber Optic
|
35.186644, -120.728305
| 35.186644 | -120.728305 | 0 | 86 | 1 | 1 | 0 |
Offer D
| 0 | 1 | 1 | 0 |
Mailed Check
| 1 | 812 | 1 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 14 | 1,164.05 | 0 | 668.08 | 0 | 1,832.13 | 0 | 1 |
93424
|
20 | 59 | 0 | 0 | null | null | 77 |
Santa Rosa
| 3,766 |
Month-to-Month
|
United States
|
0668-OGMHD
|
Stayed
| 0 | 0 |
Female
| 1 |
DSL
|
38.439696, -122.668817
| 38.439696 | -122.668817 | 1 | 28.5 | 0 | 0 | 8 |
Offer D
| 0 | 1 | 0 | 1 |
Bank Withdrawal
| 0 | 22,250 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 21 | 629.35 | 0 | 0 | 0 | 629.35 | 1 | 1 |
95405
|
36 | 16 | 14.18 | 0 | null | null | 55 |
Los Angeles
| 6,092 |
One Year
|
United States
|
1122-YJBCS
|
Stayed
| 0 | 0 |
Male
| 1 |
DSL
|
34.078821, -118.177576
| 34.078821 | -118.177576 | 1 | 53.65 | 0 | 0 | 7 |
Offer A
| 1 | 1 | 1 | 1 |
Credit Card
| 1 | 46,960 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 69 | 3,804.4 | 0 | 978.42 | 0 | 4,782.82 | 0 | 1 |
90032
|
45 | 24 | 32.31 | 0 | null | null | 40 |
Santa Barbara
| 4,366 |
Month-to-Month
|
United States
|
0701-TJSEF
|
Stayed
| 0 | 1 |
Male
| 1 |
Cable
|
34.037342, -119.80079
| 34.037342 | -119.80079 | 0 | 68.25 | 0 | 0 | 0 |
Offer E
| 0 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 25,771 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 0 | 9 | 576.95 | 0 | 290.79 | 0 | 867.74 | 0 | 1 |
93105
|
47 | 14 | 22.71 | 0 | null | null | 78 |
Sacramento
| 5,709 |
Month-to-Month
|
United States
|
1867-TJHTS
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
38.550722, -121.457314
| 38.550722 | -121.457314 | 0 | 79.8 | 1 | 0 | 0 | null | 0 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 14,966 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 58 | 4,526.85 | 0 | 1,317.18 | 0 | 5,844.03 | 0 | 1 |
95817
|
62 | 22 | 23.96 | 1 |
Competitor
|
Competitor offered higher download speeds
| 75 |
Sacramento
| 2,038 |
Month-to-Month
|
United States
|
8740-CRYFY
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
38.475465, -121.443625
| 38.475465 | -121.443625 | 0 | 78.95 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 72,199 | 0 |
Q3
| 0 | 2 | 0 |
California
| 0 | 0 | 1 | 1 | 78.95 | 0 | 23.96 | 0 | 102.91 | 0 | 1 |
95823
|
78 | 20 | 25.15 | 0 | null | null | 59 |
Desert Center
| 5,655 |
One Year
|
United States
|
0177-PXBAT
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
33.889605, -115.257009
| 33.889605 | -115.257009 | 1 | 109.9 | 1 | 0 | 7 | null | 0 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 964 | 1 |
Q3
| 1 | 3 | 1 |
California
| 1 | 0 | 1 | 33 | 3,694.7 | 0 | 829.95 | 0 | 4,524.65 | 0 | 1 |
92239
|
48 | 20 | 36.59 | 0 | null | null | 56 |
Corona
| 4,138 |
One Year
|
United States
|
8672-OAUPW
|
Stayed
| 0 | 0 |
Male
| 1 |
DSL
|
33.762351, -117.488725
| 33.762351 | -117.488725 | 0 | 47.85 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 13,188 | 1 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 51 | 2,356.75 | 0 | 1,866.09 | 18.39 | 4,204.45 | 0 | 1 |
92883
|
72 | 22 | 42.29 | 0 | null | null | 68 |
Bakersfield
| 3,384 |
One Year
|
United States
|
9978-HYCIN
|
Stayed
| 1 | 0 |
Male
| 1 |
Fiber Optic
|
35.383937, -119.020428
| 35.383937 | -119.020428 | 1 | 84.95 | 0 | 1 | 1 | null | 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 12,963 | 0 |
Q3
| 1 | 3 | 1 |
California
| 0 | 0 | 1 | 47 | 4,018.05 | 80 | 1,987.63 | 0 | 6,085.68 | 0 | 0 |
93301
|
74 | 3 | 21.7 | 1 |
Attitude
|
Attitude of support person
| 94 |
Roseville
| 4,400 |
Two Year
|
United States
|
8166-ZZTFS
|
Churned
| 0 | 1 |
Female
| 1 |
Cable
|
38.736685, -121.251984
| 38.736685 | -121.251984 | 1 | 80.55 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 25,173 | 0 |
Q3
| 1 | 3 | 1 |
California
| 1 | 0 | 1 | 66 | 5,265.1 | 0 | 1,432.2 | 0 | 6,697.3 | 0 | 1 |
95661
|
37 | 13 | 20.88 | 1 |
Price
|
Extra data charges
| 79 |
Los Angeles
| 5,536 |
Month-to-Month
|
United States
|
1228-FZFRV
|
Churned
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
34.027337, -118.28515
| 34.027337 | -118.28515 | 1 | 105.95 | 1 | 0 | 0 | null | 0 | 1 | 0 | 1 |
Credit Card
| 1 | 45,025 | 0 |
Q3
| 0 | 1 | 0 |
California
| 1 | 1 | 1 | 50 | 5,341.8 | 0 | 1,044 | 0 | 6,385.8 | 0 | 1 |
90007
|
33 | 22 | 0 | 0 | null | null | 29 |
Redding
| 3,899 |
Two Year
|
United States
|
0056-EPFBG
|
Stayed
| 1 | 1 |
Male
| 1 |
Cable
|
40.677649, -122.29467
| 40.677649 | -122.29467 | 1 | 39.4 | 0 | 1 | 4 | null | 0 | 1 | 1 | 1 |
Credit Card
| 0 | 41,476 | 1 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 20 | 825.4 | 0 | 0 | 0 | 825.4 | 0 | 1 |
96003
|
25 | 59 | 8.39 | 0 | null | null | 20 |
Birds Landing
| 5,980 |
One Year
|
United States
|
9402-CXWPL
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
38.140719, -121.838298
| 38.140719 | -121.838298 | 0 | 98.9 | 1 | 0 | 0 |
Offer A
| 1 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 138 | 0 |
Q3
| 0 | 5 | 0 |
California
| 1 | 1 | 1 | 70 | 6,838.6 | 0 | 587.3 | 0 | 7,425.9 | 1 | 1 |
94512
|
25 | 69 | 33.45 | 0 | null | null | 27 |
Loma Linda
| 2,719 |
One Year
|
United States
|
7607-QKKTJ
|
Stayed
| 1 | 1 |
Male
| 1 |
Fiber Optic
|
34.049315, -117.255974
| 34.049315 | -117.255974 | 1 | 95 | 1 | 2 | 6 | null | 1 | 0 | 1 | 1 |
Credit Card
| 1 | 18,068 | 0 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 0 | 45 | 4,368.85 | 60 | 1,505.25 | 0 | 5,934.1 | 1 | 0 |
92354
|
50 | 0 | 6.08 | 1 |
Competitor
|
Competitor made better offer
| 91 |
Cotati
| 5,881 |
Month-to-Month
|
United States
|
8329-IBCTI
|
Churned
| 0 | 0 |
Female
| 0 | null |
38.326215, -122.718742
| 38.326215 | -122.718742 | 0 | 19.65 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Mailed Check
| 1 | 7,936 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 1 | 19.65 | 0 | 6.08 | 0 | 25.73 | 0 | 0 |
94931
|
57 | 23 | 49 | 0 | null | null | 41 |
San Diego
| 5,527 |
One Year
|
United States
|
8272-ONJLV
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
32.808814, -117.134694
| 32.808814 | -117.134694 | 0 | 95.7 | 0 | 0 | 0 |
Offer D
| 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 25,232 | 0 |
Q3
| 0 | 5 | 0 |
California
| 1 | 1 | 1 | 12 | 1,184 | 0 | 588 | 0 | 1,772 | 0 | 1 |
92123
|
32 | 27 | 47.83 | 0 | null | null | 80 |
Garden Grove
| 6,437 |
Two Year
|
United States
|
0619-OLYUR
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
33.787165, -117.931889
| 33.787165 | -117.931889 | 1 | 111.9 | 1 | 0 | 1 | null | 0 | 1 | 1 | 1 |
Credit Card
| 1 | 50,641 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 72 | 8,071.05 | 0 | 3,443.76 | 0 | 11,514.81 | 0 | 1 |
92840
|
40 | 7 | 40.76 | 1 |
Competitor
|
Competitor made better offer
| 75 |
Jamestown
| 5,497 |
Month-to-Month
|
United States
|
7562-GSUHK
|
Churned
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
37.84771, -120.486589
| 37.84771 | -120.486589 | 0 | 93.2 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 |
Credit Card
| 1 | 9,559 | 0 |
Q3
| 0 | 1 | 0 |
California
| 1 | 1 | 0 | 16 | 1,573.7 | 0 | 652.16 | 35.7 | 2,190.16 | 0 | 1 |
95327
|
45 | 0 | 27.6 | 0 | null | null | 46 |
Scotia
| 2,447 |
Two Year
|
United States
|
7977-HXJKU
|
Stayed
| 1 | 0 |
Male
| 0 | null |
40.440636, -124.098739
| 40.440636 | -124.098739 | 0 | 19.6 | 0 | 2 | 0 |
Offer D
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 1,125 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 21 | 397 | 0 | 579.6 | 0 | 976.6 | 0 | 0 |
95565
|
67 | 7 | 27.64 | 0 | null | null | 35 |
Sierra Madre
| 5,128 |
Two Year
|
United States
|
4840-ORQXB
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
34.168686, -118.057505
| 34.168686 | -118.057505 | 0 | 104.75 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 10,558 | 0 |
Q3
| 0 | 3 | 1 |
California
| 1 | 0 | 1 | 56 | 5,841.35 | 0 | 1,547.84 | 36.52 | 7,352.67 | 0 | 1 |
91024
|
62 | 9 | 12.06 | 1 |
Dissatisfaction
|
Product dissatisfaction
| 91 |
Fremont
| 2,026 |
Month-to-Month
|
United States
|
9170-CCKOU
|
Churned
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
37.516791, -121.899117
| 37.516791 | -121.899117 | 1 | 90.2 | 1 | 0 | 1 |
Offer D
| 1 | 1 | 0 | 1 |
Credit Card
| 1 | 46,917 | 0 |
Q3
| 1 | 1 | 0 |
California
| 0 | 0 | 0 | 17 | 1,454.15 | 0 | 205.02 | 0 | 1,659.17 | 0 | 1 |
94539
|
29 | 0 | 9.43 | 0 | null | null | 42 |
Blythe
| 2,600 |
Two Year
|
United States
|
3546-GHEAE
|
Stayed
| 0 | 0 |
Male
| 0 | null |
33.674583, -114.71612
| 33.674583 | -114.71612 | 0 | 19.45 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 24,659 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 7 | 165.35 | 0 | 66.01 | 0 | 231.36 | 1 | 0 |
92225
|
36 | 17 | 26.67 | 0 | null | null | 65 |
Jamul
| 5,414 |
Two Year
|
United States
|
0530-IJVDB
|
Stayed
| 1 | 1 |
Male
| 1 |
Fiber Optic
|
32.695681, -116.798386
| 32.695681 | -116.798386 | 0 | 114.6 | 1 | 2 | 0 |
Offer A
| 1 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 8,759 | 1 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 1 | 70 | 7,882.5 | 0 | 1,866.9 | 0 | 9,749.4 | 0 | 1 |
91935
|
59 | 6 | 0 | 0 | null | null | 76 |
San Jose
| 6,302 |
Two Year
|
United States
|
7110-BDTWG
|
Stayed
| 0 | 1 |
Female
| 1 |
Cable
|
37.339533, -121.777179
| 37.339533 | -121.777179 | 1 | 47.05 | 0 | 0 | 4 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 0 | 44,103 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 0 | 71 | 3,263.6 | 0 | 0 | 0 | 3,263.6 | 0 | 1 |
95148
|
33 | 26 | 25.11 | 1 |
Attitude
|
Attitude of service provider
| 91 |
Fresno
| 3,819 |
Month-to-Month
|
United States
|
4143-OOBWZ
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
36.793601, -119.761131
| 36.793601 | -119.761131 | 1 | 81.3 | 1 | 0 | 0 |
Offer E
| 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 39,148 | 0 |
Q3
| 0 | 2 | 0 |
California
| 0 | 0 | 0 | 5 | 416.3 | 0 | 125.55 | 0 | 541.85 | 0 | 1 |
93726
|
45 | 22 | 7.7 | 0 | null | null | 39 |
Paskenta
| 4,917 |
Month-to-Month
|
United States
|
7321-VGNKU
|
Joined
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
39.884395, -122.587513
| 39.884395 | -122.587513 | 1 | 70.35 | 0 | 0 | 1 |
Offer E
| 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 263 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 2 | 120.25 | 20 | 15.4 | 0 | 155.65 | 0 | 0 |
96074
|
53 | 0 | 32.54 | 0 | null | null | 57 |
Santa Clara
| 3,965 |
Month-to-Month
|
United States
|
9578-FOMUK
|
Stayed
| 1 | 0 |
Male
| 0 | null |
37.393554, -121.965114
| 37.393554 | -121.965114 | 0 | 24.8 | 1 | 3 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 13,031 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 15 | 324.15 | 0 | 488.1 | 12.8 | 799.45 | 0 | 0 |
95054
|
19 | 0 | 1.14 | 0 | null | null | 26 |
Newbury Park
| 4,634 |
Two Year
|
United States
|
9178-JHUVJ
|
Stayed
| 1 | 0 |
Male
| 0 | null |
34.172071, -118.946262
| 34.172071 | -118.946262 | 1 | 24.1 | 1 | 3 | 1 |
Offer C
| 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 37,779 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 24 | 587.4 | 0 | 27.36 | 0 | 614.76 | 1 | 0 |
91320
|
23 | 59 | 0 | 1 |
Dissatisfaction
|
Lack of self-service on Website
| 66 |
Sanger
| 4,917 |
Month-to-Month
|
United States
|
4628-CTTLA
|
Churned
| 0 | 0 |
Male
| 1 |
DSL
|
36.819628, -119.440414
| 36.819628 | -119.440414 | 0 | 39.3 | 0 | 0 | 0 |
Offer B
| 1 | 0 | 1 | 0 |
Bank Withdrawal
| 0 | 28,991 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 1 | 1 | 57 | 2,111.45 | 80 | 0 | 0 | 2,191.45 | 1 | 0 |
93657
|
24 | 0 | 11.35 | 1 |
Price
|
Price too high
| 91 |
Hacienda Heights
| 4,785 |
Month-to-Month
|
United States
|
7845-URHJN
|
Churned
| 0 | 0 |
Female
| 0 | null |
33.998471, -117.973758
| 33.998471 | -117.973758 | 1 | 20.15 | 0 | 0 | 1 | null | 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 53,686 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 8 | 156.25 | 0 | 90.8 | 0 | 247.05 | 1 | 0 |
91745
|
26 | 73 | 1.94 | 0 | null | null | 64 |
Salyer
| 6,041 |
One Year
|
United States
|
2890-WFBHU
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
40.89866, -123.539754
| 40.89866 | -123.539754 | 0 | 79.85 | 1 | 0 | 0 |
Offer B
| 1 | 1 | 0 | 0 |
Credit Card
| 1 | 660 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 0 | 59 | 4,786.1 | 0 | 114.46 | 0 | 4,900.56 | 1 | 1 |
95563
|
33 | 53 | 41.14 | 0 | null | null | 49 |
Middletown
| 5,475 |
Two Year
|
United States
|
7569-NMZYQ
|
Stayed
| 1 | 1 |
Female
| 1 |
Fiber Optic
|
38.787446, -122.58675
| 38.787446 | -122.58675 | 1 | 118.75 | 1 | 3 | 1 | null | 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 7,789 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 72 | 8,672.45 | 0 | 2,962.08 | 0 | 11,634.53 | 0 | 1 |
95461
|
39 | 0 | 22.31 | 0 | null | null | 37 |
Winton
| 3,799 |
One Year
|
United States
|
2788-CJQAQ
|
Stayed
| 0 | 0 |
Male
| 0 | null |
37.421299, -120.599587
| 37.421299 | -120.599587 | 0 | 19.45 | 0 | 0 | 0 |
Offer D
| 0 | 0 | 0 | 0 |
Mailed Check
| 1 | 11,463 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 13 | 270.2 | 0 | 290.03 | 0 | 560.23 | 0 | 0 |
95388
|
56 | 30 | 38.33 | 0 | null | null | 77 |
Santa Monica
| 5,974 |
One Year
|
United States
|
3658-QQJYD
|
Stayed
| 0 | 0 |
Male
| 1 |
Cable
|
34.015481, -118.493231
| 34.015481 | -118.493231 | 0 | 74.3 | 0 | 0 | 0 |
Offer B
| 1 | 1 | 1 | 0 |
Credit Card
| 1 | 5,221 | 0 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 1 | 62 | 4,698.05 | 0 | 2,376.46 | 0 | 7,074.51 | 0 | 1 |
90401
|
21 | 59 | 30.67 | 0 | null | null | 20 |
West Covina
| 2,425 |
Month-to-Month
|
United States
|
8734-FNWVH
|
Stayed
| 1 | 0 |
Male
| 1 |
DSL
|
34.024405, -117.898722
| 34.024405 | -117.898722 | 1 | 59.7 | 1 | 1 | 6 | null | 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 31,622 | 0 |
Q3
| 1 | 5 | 0 |
California
| 1 | 1 | 0 | 31 | 1,825.5 | 0 | 950.77 | 0 | 2,776.27 | 1 | 1 |
91792
|
22 | 59 | 26.83 | 0 | null | null | 73 |
Huntington Beach
| 5,742 |
One Year
|
United States
|
2560-PPCHE
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
33.721917, -118.043237
| 33.721917 | -118.043237 | 0 | 105.05 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 32,304 | 1 |
Q3
| 0 | 5 | 0 |
California
| 1 | 1 | 1 | 65 | 6,744.25 | 0 | 1,743.95 | 0 | 8,488.2 | 1 | 1 |
92649
|
53 | 0 | 4.03 | 0 | null | null | 32 |
Fontana
| 5,655 |
One Year
|
United States
|
8592-PLTMQ
|
Stayed
| 0 | 0 |
Female
| 0 | null |
34.087558, -117.464096
| 34.087558 | -117.464096 | 0 | 24.7 | 1 | 0 | 0 |
Offer B
| 0 | 0 | 0 | 0 |
Mailed Check
| 1 | 82,630 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 64 | 1,642.75 | 0 | 257.92 | 0 | 1,900.67 | 0 | 0 |
92335
|
47 | 0 | 47.17 | 0 | null | null | 65 |
Forest Knolls
| 5,216 |
Two Year
|
United States
|
1955-IBMMB
|
Stayed
| 0 | 0 |
Male
| 0 | null |
38.010092, -122.689442
| 38.010092 | -122.689442 | 0 | 20.2 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 1,025 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 59 | 1,192.3 | 0 | 2,783.03 | 0 | 3,975.33 | 0 | 0 |
94933
|
55 | 3 | 33.18 | 0 | null | null | 70 |
Beverly Hills
| 3,924 |
One Year
|
United States
|
1370-GGAWX
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
34.063947, -118.383001
| 34.063947 | -118.383001 | 0 | 94.15 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 8,321 | 0 |
Q3
| 0 | 5 | 0 |
California
| 1 | 1 | 0 | 46 | 4,408.45 | 0 | 1,526.28 | 0 | 5,934.73 | 0 | 1 |
90211
|
49 | 57 | 1.56 | 0 | null | null | 62 |
Harbor City
| 4,854 |
Month-to-Month
|
United States
|
0277-BKSQP
|
Stayed
| 1 | 0 |
Male
| 1 |
DSL
|
33.798266, -118.300237
| 33.798266 | -118.300237 | 1 | 54.4 | 0 | 3 | 10 |
Offer E
| 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 24,660 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 1 | 8 | 475.1 | 0 | 12.48 | 0 | 487.58 | 0 | 1 |
90710
|
24 | 0 | 25.91 | 0 | null | null | 26 |
Sunnyvale
| 4,559 |
One Year
|
United States
|
8241-JUIQO
|
Stayed
| 0 | 0 |
Female
| 0 | null |
37.378541, -122.020456
| 37.378541 | -122.020456 | 0 | 19.45 | 0 | 0 | 0 |
Offer B
| 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 64,010 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 61 | 1,336.35 | 0 | 1,580.51 | 0 | 2,916.86 | 1 | 0 |
94086
|
30 | 30 | 34.91 | 0 | null | null | 78 |
Alpaugh
| 3,585 |
Month-to-Month
|
United States
|
0027-KWYKW
|
Stayed
| 1 | 0 |
Female
| 1 |
Fiber Optic
|
35.869626, -119.498771
| 35.869626 | -119.498771 | 1 | 83.75 | 1 | 2 | 1 |
Offer D
| 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 1,054 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 1 | 23 | 1,849.95 | 0 | 802.93 | 0 | 2,652.88 | 0 | 1 |
93201
|
25 | 41 | 38.33 | 0 | null | null | 60 |
Macdoel
| 4,588 |
One Year
|
United States
|
4393-RYCRE
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
41.769709, -121.92063
| 41.769709 | -121.92063 | 0 | 106.05 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 816 | 0 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 44 | 4,510.8 | 0 | 1,686.52 | 0 | 6,197.32 | 1 | 1 |
96058
|
25 | 51 | 3.26 | 0 | null | null | 50 |
Farmington
| 2,847 |
Month-to-Month
|
United States
|
1228-ZLNBX
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
37.956963, -120.863055
| 37.956963 | -120.863055 | 0 | 75.3 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 596 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 21 | 1,570.7 | 0 | 68.46 | 0 | 1,639.16 | 1 | 1 |
95230
|
61 | 0 | 19.56 | 0 | null | null | 26 |
Martinez
| 5,250 |
Month-to-Month
|
United States
|
8815-LMFLX
|
Stayed
| 1 | 0 |
Male
| 0 | null |
38.014457, -122.115432
| 38.014457 | -122.115432 | 1 | 25.4 | 1 | 4 | 8 |
Offer C
| 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 46,677 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 25 | 546.85 | 0 | 489 | 0 | 1,035.85 | 0 | 0 |
94553
|
71 | 15 | 31.65 | 1 |
Competitor
|
Competitor made better offer
| 79 |
Castaic
| 2,987 |
Month-to-Month
|
United States
|
3672-YITQD
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
34.506627, -118.699048
| 34.506627 | -118.699048 | 1 | 84.1 | 1 | 0 | 1 |
Offer C
| 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 22,177 | 0 |
Q3
| 1 | 1 | 1 |
California
| 1 | 0 | 0 | 36 | 3,021.6 | 0 | 1,139.4 | 0 | 4,161 | 0 | 1 |
91384
|
77 | 6 | 0 | 0 | null | null | 49 |
Shandon
| 6,306 |
Two Year
|
United States
|
3308-JSGML
|
Stayed
| 0 | 1 |
Male
| 1 |
Cable
|
35.634488, -120.293534
| 35.634488 | -120.293534 | 1 | 64.05 | 0 | 0 | 3 | null | 0 | 1 | 1 | 1 |
Credit Card
| 0 | 1,255 | 1 |
Q3
| 1 | 3 | 1 |
California
| 1 | 0 | 1 | 59 | 3,886.85 | 0 | 0 | 0 | 3,886.85 | 0 | 1 |
93461
|
22 | 41 | 4.8 | 0 | null | null | 23 |
Greenview
| 6,252 |
Two Year
|
United States
|
8205-VSLRB
|
Stayed
| 0 | 1 |
Male
| 1 |
Cable
|
41.528541, -122.955018
| 41.528541 | -122.955018 | 1 | 77.3 | 1 | 0 | 2 | null | 0 | 1 | 0 | 1 |
Credit Card
| 1 | 295 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 0 | 70 | 5,498.2 | 0 | 336 | 26.87 | 5,807.33 | 1 | 1 |
96037
|
67 | 29 | 17.36 | 1 |
Competitor
|
Competitor made better offer
| 91 |
Sheep Ranch
| 5,429 |
Month-to-Month
|
United States
|
4102-OQUPX
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
38.244806, -120.417301
| 38.244806 | -120.417301 | 1 | 74.4 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 88 | 0 |
Q3
| 1 | 3 | 1 |
California
| 0 | 0 | 0 | 1 | 74.4 | 30 | 17.36 | 0 | 121.76 | 0 | 0 |
95250
|
59 | 5 | 24.17 | 0 | null | null | 26 |
San Diego
| 4,328 |
One Year
|
United States
|
7718-UPSKJ
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
32.765299, -117.122565
| 32.765299 | -117.122565 | 1 | 106.4 | 0 | 0 | 9 |
Offer A
| 1 | 1 | 1 | 1 |
Credit Card
| 1 | 33,083 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 69 | 7,251.9 | 0 | 1,667.73 | 3.59 | 8,916.04 | 0 | 1 |
92116
|
65 | 8 | 26.32 | 1 |
Competitor
|
Competitor made better offer
| 91 |
Downey
| 2,194 |
Month-to-Month
|
United States
|
1389-CXMLU
|
Churned
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
33.921793, -118.140588
| 33.921793 | -118.140588 | 0 | 91.05 | 1 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 42,459 | 0 |
Q3
| 0 | 2 | 1 |
California
| 0 | 0 | 1 | 3 | 289.1 | 0 | 78.96 | 0 | 368.06 | 0 | 1 |
90242
|
67 | 12 | 45.76 | 0 | null | null | 37 |
El Cajon
| 5,868 |
Two Year
|
United States
|
9544-PYPSJ
|
Stayed
| 1 | 1 |
Female
| 1 |
Fiber Optic
|
32.79697, -116.969082
| 32.79697 | -116.969082 | 1 | 96.1 | 1 | 2 | 1 | null | 1 | 0 | 1 | 1 |
Credit Card
| 1 | 55,277 | 0 |
Q3
| 1 | 4 | 1 |
California
| 1 | 0 | 0 | 62 | 6,019.35 | 150 | 2,837.12 | 0 | 9,006.47 | 0 | 0 |
92020
|
34 | 5 | 30.06 | 0 | null | null | 78 |
Ripon
| 2,070 |
Month-to-Month
|
United States
|
4860-IJUDE
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
37.750778, -121.13238
| 37.750778 | -121.13238 | 0 | 73.75 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 |
Credit Card
| 1 | 12,646 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 13 | 956.65 | 0 | 390.78 | 0 | 1,347.43 | 0 | 1 |
95366
|
28 | 52 | 32.06 | 0 | null | null | 31 |
El Dorado
| 5,056 |
Month-to-Month
|
United States
|
1791-PQHBB
|
Joined
| 1 | 0 |
Female
| 1 |
Cable
|
38.63153, -120.842609
| 38.63153 | -120.842609 | 0 | 61.2 | 0 | 2 | 0 |
Offer E
| 0 | 1 | 1 | 0 |
Credit Card
| 1 | 4,097 | 0 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 0 | 2 | 125.95 | 0 | 64.12 | 0 | 190.07 | 1 | 1 |
95623
|
28 | 0 | 28.46 | 0 | null | null | 79 |
Mountain Center
| 4,218 |
Two Year
|
United States
|
9504-YAZWB
|
Stayed
| 0 | 0 |
Female
| 0 | null |
33.638645, -116.55783
| 33.638645 | -116.55783 | 0 | 20.25 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 1,500 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 53 | 1,048.45 | 0 | 1,508.38 | 0 | 2,556.83 | 1 | 0 |
92561
|
37 | 20 | 45.77 | 0 | null | null | 80 |
Winchester
| 2,250 |
Month-to-Month
|
United States
|
7794-JASDG
|
Joined
| 0 | 0 |
Male
| 1 |
DSL
|
33.657433, -117.04254
| 33.657433 | -117.04254 | 0 | 50.75 | 0 | 0 | 0 |
Offer E
| 0 | 1 | 1 | 0 |
Credit Card
| 1 | 4,093 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 1 | 50.75 | 0 | 45.77 | 0 | 96.52 | 0 | 1 |
92596
|
43 | 19 | 28.35 | 1 |
Dissatisfaction
|
Network reliability
| 71 |
Santa Clarita
| 3,764 |
Month-to-Month
|
United States
|
7825-ECJRF
|
Churned
| 1 | 1 |
Female
| 1 |
Fiber Optic
|
34.502432, -118.41459
| 34.502432 | -118.41459 | 0 | 106.6 | 0 | 1 | 0 | null | 0 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 40,077 | 1 |
Q3
| 0 | 1 | 0 |
California
| 1 | 1 | 1 | 19 | 1,934.45 | 40 | 538.65 | 21.72 | 2,491.38 | 0 | 0 |
91350
|
31 | 12 | 30.22 | 0 | null | null | 48 |
San Bernardino
| 4,602 |
Month-to-Month
|
United States
|
1379-FRVEB
|
Stayed
| 1 | 0 |
Male
| 1 |
Fiber Optic
|
34.105935, -117.2914
| 34.105935 | -117.2914 | 0 | 91 | 1 | 1 | 0 |
Offer D
| 1 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 1,779 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 1 | 15 | 1,430.05 | 0 | 453.3 | 0 | 1,883.35 | 0 | 1 |
92401
|
42 | 4 | 0 | 0 | null | null | 63 |
Grover Beach
| 4,404 |
Month-to-Month
|
United States
|
1329-VHWNP
|
Stayed
| 0 | 0 |
Female
| 1 |
DSL
|
35.120833, -120.61843
| 35.120833 | -120.61843 | 0 | 25.05 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Bank Withdrawal
| 0 | 13,106 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 7 | 189.95 | 0 | 0 | 0 | 189.95 | 0 | 1 |
93433
|
35 | 18 | 37.95 | 0 | null | null | 55 |
Whittier
| 4,761 |
One Year
|
United States
|
0409-WTMPL
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
33.972119, -118.020188
| 33.972119 | -118.020188 | 1 | 110.65 | 1 | 0 | 8 |
Offer B
| 1 | 1 | 1 | 1 |
Credit Card
| 1 | 26,265 | 0 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 58 | 6,526.65 | 0 | 2,201.1 | 0 | 8,727.75 | 0 | 1 |
90602
|
42 | 57 | 44.84 | 0 | null | null | 49 |
Lake Elsinore
| 5,777 |
Month-to-Month
|
United States
|
9496-IVVRP
|
Stayed
| 1 | 0 |
Female
| 1 |
DSL
|
33.705836, -117.318204
| 33.705836 | -117.318204 | 1 | 51 | 0 | 3 | 8 | null | 0 | 1 | 0 | 1 |
Bank Withdrawal
| 1 | 4,546 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 11 | 581.7 | 60 | 493.24 | 0 | 1,134.94 | 0 | 0 |
92532
|
79 | 6 | 48.15 | 0 | null | null | 43 |
Los Angeles
| 5,870 |
Two Year
|
United States
|
7852-LECYP
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
34.049841, -118.33846
| 34.049841 | -118.33846 | 1 | 93.8 | 1 | 0 | 8 |
Offer D
| 1 | 1 | 0 | 1 |
Credit Card
| 1 | 67,520 | 0 |
Q3
| 1 | 4 | 1 |
California
| 1 | 1 | 0 | 13 | 1,261 | 0 | 625.95 | 0 | 1,886.95 | 0 | 1 |
90019
|
45 | 27 | 49.99 | 0 | null | null | 77 |
San Diego
| 5,447 |
Two Year
|
United States
|
5338-YHWYT
|
Stayed
| 1 | 0 |
Male
| 1 |
Cable
|
32.762506, -117.07245
| 32.762506 | -117.07245 | 0 | 61.45 | 0 | 1 | 0 | null | 1 | 1 | 0 | 0 |
Credit Card
| 1 | 56,887 | 1 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 37 | 2,302.35 | 110 | 1,849.63 | 48.79 | 4,213.19 | 0 | 0 |
92115
|
62 | 5 | 33.84 | 0 | null | null | 70 |
Modesto
| 2,951 |
Month-to-Month
|
United States
|
3956-MGXOG
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
37.671806, -121.007575
| 37.671806 | -121.007575 | 0 | 80.6 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 52,872 | 0 |
Q3
| 0 | 5 | 0 |
California
| 1 | 1 | 0 | 28 | 2,244.95 | 0 | 947.52 | 0 | 3,192.47 | 0 | 1 |
95350
|
43 | 19 | 6.53 | 0 | null | null | 21 |
Paso Robles
| 6,148 |
One Year
|
United States
|
5196-WPYOW
|
Stayed
| 1 | 0 |
Male
| 1 |
Cable
|
35.634222, -120.728341
| 35.634222 | -120.728341 | 1 | 60.05 | 0 | 2 | 1 | null | 1 | 1 | 0 | 1 |
Credit Card
| 1 | 35,586 | 1 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 67 | 3,994.05 | 0 | 437.51 | 0 | 4,431.56 | 0 | 1 |
93446
|
40 | 13 | 0 | 0 | null | null | 35 |
West Covina
| 3,306 |
Month-to-Month
|
United States
|
7853-OETYL
|
Stayed
| 0 | 0 |
Female
| 1 |
DSL
|
34.066964, -117.937007
| 34.066964 | -117.937007 | 1 | 29.05 | 0 | 0 | 2 |
Offer E
| 0 | 1 | 1 | 1 |
Bank Withdrawal
| 0 | 44,099 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 4 | 129.6 | 0 | 0 | 0 | 129.6 | 0 | 1 |
91790
|
39 | 6 | 0 | 0 | null | null | 33 |
Encino
| 4,512 |
Month-to-Month
|
United States
|
4524-QCSSM
|
Stayed
| 0 | 0 |
Male
| 1 |
DSL
|
34.152875, -118.486056
| 34.152875 | -118.486056 | 0 | 44.65 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 |
Bank Withdrawal
| 0 | 13,129 | 0 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 0 | 26 | 1,156.55 | 0 | 0 | 0 | 1,156.55 | 0 | 1 |
91436
|
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